VoiceNation Client Reviews

Because Every Call Could Be Your Next Customer

4.4

SILVER VERIFIED

VoiceNation is a 24/7 live answering service and live chat, that continues to be an industry leader. Custom scripting, U.S.-based operators and bilingual services are just a few things that set us apart.

No need for contracts and we believe in pricing made simple. We are confident you will realize the benefits VoiceNation offers you. Try it out with our free, 7-day trial.

headquarters

4908 Golden Parkway Suite 100
Buford, GA 30518
United States

866-766-5050

other locations

4908 Golden Pkwy
Buford, GA 30518
United States

6783181300

Focus

Service lines

Voice Services

100% Voice Services

show all +

Client focus

Small Business (<$10M)

100% Small Business (<$10M)

Industry focus

Financial services

Information technology

Legal

20% Financial services

20% Information technology

20% Legal

20% Medical

20% Real estate

Voice/Call Center Services

50% Answering services

30% Virtual receptionist

10% B2B lead generation & qualification

10% Customer support/experience

Portfolio

Key clients:

Adobe, McDonalds, Dell, Hyundai, Rolls Royce, USDHS, FEMA, Dunkin Donuts, Comedy Central, Delta

Call Center Dashboard

VoiceNation

Law Firm Answering Service

Reviews

4.4

4.407895

38 reviews

Submit Review

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Call Center Services

Jun 22, 2017

the project

Answering Services for Transportation Company

"The performance has been up to expectations and very good."

Call Center Services

Less than $10,000

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Less than $10,000

11 - 50 Employees

Wadesboro, NC

Vice President, Other

Verified

the review

"The performance has been up to expectations and very good."

Jun 22, 2017

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Recommendations:

Can be a real asset to a mature established business.

Experience:

Voice Nation was available to a multitude of business sizes and it was a fit for the size of our company, not only in size but current and upcoming size changes. Features we use include direct answering, remote answering, and focused answering. The performance has been up to expectations and very good. There were a few dropped calls in its initial opening.

Pros:

Works to an original degree

Cons:

Have no current dislikes. And we are still discovering Voice Nation's capabilities.

the reviewer

Vice President, Other

Transportation

11 - 50 Employees

Wadesboro, NC

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 22, 2017

the project

Reliable Email Answering Services

"The company performs well and I never miss a call or important message."

Call Center Services

Less than $10,000

5.0

5.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Less than $10,000

11 - 50 Employees

Las Vegas, NV

Owner, Business Development

Verified

the review

"The company performs well and I never miss a call or important message."

Jun 22, 2017

5.0

5.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Recommendations:

The service is great as is.

Experience:

Voice Nation was recommended to me by someone who uses it. They were very happy and so am I. We hire their call answering and emails’ services. The company performs well and I never miss a call or important message.

Pros:

It's reliable.

Cons:

Nothing.

the reviewer

Owner, Business Development

Manufacturing

11 - 50 Employees

Las Vegas, NV

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 22, 2017

the project

Good Performance by Automated Answering Service

"With Voice Nation the amount of complaints has dropped significantly. "

Call Center Services

Less than $10,000

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.0

Less than $10,000

51 - 200 Employees

Baytown, TX

Manager, Human Resources

Verified

the review

"With Voice Nation the amount of complaints has dropped significantly. "

Jun 22, 2017

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.0

Recommendations:

Great company, well off. they are very respectful and helpful.

Experience:

We have heard great things about Voice Nation and that is why we picked it. Before, we were having a lot of people complaining about the customer service. With Voice Nation the amount of complaints has dropped significantly. We use their automated answering machine option. Performance has been very good. It has benefited the company because we are having less complaints, therefore the manager does not have to talk directly with the customer and just focus on getting more clients.

Pros:

The # 1 thing is the heart of the manager and company. They really want to help people and are very uplifting.

Cons:

The only con is if I have a problem I would like them to answer the phone a little faster

the reviewer

Manager, Human Resources

Energy & natural resources

51 - 200 Employees

Baytown, TX

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 21, 2017

the project

Voice Nation is Always Available with Quality Representatives

"The company helps with overflow of calls and when we have meetings."

Call Center Services

$10,000 to $49,999

5.0

5.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

$10,000 to $49,999

501 - 1,000 Employees

Phoenix, AZ

Executive, Administration

Verified

the review

"The company helps with overflow of calls and when we have meetings."

Jun 21, 2017

5.0

5.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Recommendations:

Have longer training periods.

Experience:

Voice Nation has quality representatives, provides monthly updates and training. We use after hours and overflow services. The company helps with overflow of calls and when we have meetings.

Pros:

Always available 24/7.

Cons:

New hires need to be trained better.

the reviewer

Executive, Administration

Business Services

501 - 1,000 Employees

Phoenix, AZ

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 21, 2017

the project

Increased Answering Service Hours at a Reasonable Price

"It's affordable, reliable, and cost effective."

Call Center Services

$10,000 to $49,999

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

$10,000 to $49,999

1,001 - 5,000 Employees

Scottsdale, AZ

Senior Manager, Customer Service

Verified

the review

"It's affordable, reliable, and cost effective."

Jun 21, 2017

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Recommendations:

Highly recommended service.

Experience:

Our staff needed increased answering service hours at a reasonable price. We decided to go for the 24/7 answering service option. It has been very beneficial to our firm.

Pros:

It's affordable, reliable, and cost effective.

Cons:

Not sure.

the reviewer

Senior Manager, Customer Service

Business Services

1,001 - 5,000 Employees

Scottsdale, AZ

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 21, 2017

the project

Automated Answering for Education Org

"It is great for fielding numerous calls and directing people to where they need to be as well as providing important updates and alerts to reduce call volume."

Call Center Services

Less than $10,000

3.5

3.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

3.0

Less than $10,000

5,001 - 10,000 Employees

Long Branch, NJ

Manager, Human Resources

Verified

the review

"It is great for fielding numerous calls and directing people to where they need to be as well as providing important updates and alerts to reduce call volume."

Jun 21, 2017

3.5

3.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

3.0

Recommendations:

Make sure they make it clear how long the turn around is to fix a network problem.

Experience:

First, it had to do with the cost. As a school district we usually have to go with the lowest bidder. A problem we had were too many incoming calls that secretaries could not handle as they would need to put people on hold, especially during weather emergencies, so this helped ease the burden and allow more people to get through and wait less to speak with someone. We use their automated dialing, voice menu box, automatic notifications to those who sign up. The company has performed well. We have had instances when the system is down and people cannot get through, causing some problems.

Pros:

It is convenient and efficient for what we need. It is great for fielding numerous calls and directing people to where they need to be as well as providing important updates and alerts to reduce call volume.

Cons:

There's some difficulty with customer service.

the reviewer

Manager, Human Resources

Education

5,001 - 10,000 Employees

Long Branch, NJ

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 21, 2017

the project

Quality Answering Service for Real Estate

"I think our answering service [Voice Nation] has the quality that enhances our business needs."

Call Center Services

Less than $10,000

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.0

Less than $10,000

51 - 200 Employees

Oak Lawn, IL

Manager, Business Development

Verified

the review

"I think our answering service [Voice Nation] has the quality that enhances our business needs."

Jun 21, 2017

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.0

Recommendations:

Not sure.

Experience:

I think our answering service [Voice Nation] has the quality that enhances our business needs. They work well with us and have the nicest people to work with. We use their call responses and call waiting. It has made us better and has performed in good-standing with us.

Pros:

It helps our company stay focused and customer oriented.

Cons:

Maybe it could be cheaper for some of the services they provide.

the reviewer

Manager, Business Development

Real Estate

51 - 200 Employees

Oak Lawn, IL

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 21, 2017

the project

Increased Contact With Clients

"We use the live answering service and we are extremely satisfied."

Call Center Services

Less than $10,000

4.0

4.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Less than $10,000

51 - 200 Employees

Nacogdoches, TX

Senior Manager, Administration

Verified

the review

"We use the live answering service and we are extremely satisfied."

Jun 21, 2017

4.0

4.000000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Recommendations:

Definitely would recommend it.

Experience:

Our company was losing a significant amount of calls so we decided to hire Quality Answering Service. We use the live answering service and we are extremely satisfied.

Pros:

Increased contact with clients.

Cons:

No issues.

the reviewer

Senior Manager, Administration

Health care & life sciences

51 - 200 Employees

Nacogdoches, TX

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 21, 2017

the project

Knowledge of Industry and 24/7 Availability

"They have met all of our expectations and we haven’t had any problems yet."

Call Center Services

Less than $10,000

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Less than $10,000

1,001 - 5,000 Employees

Greenville, SC

Manager, Business Development

Verified

the review

"They have met all of our expectations and we haven’t had any problems yet."

Jun 21, 2017

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

4.5

Recommendations:

Check pricing plans and options.

Experience:

We use Voice Nation because of their knowledge of industry and 24/7 availability. Other important features are automated answering and live answering service. They have met all of our expectations and we haven’t had any problems yet.

Pros:

Flexibility and good customer service.

Cons:

Nothing to mention.

the reviewer

Manager, Business Development

Health care & life sciences

1,001 - 5,000 Employees

Greenville, SC

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Call Center Services

Jun 21, 2017

the project

Virtual Chat Service for Nonprofit

"We have been able to answer a large volume of calls due to the implementation of the Quality Answering Service."

Call Center Services

Less than $10,000

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Less than $10,000

5,001 - 10,000 employees

Charlotte, NC

Manager, Customer Service

Verified

the review

"We have been able to answer a large volume of calls due to the implementation of the Quality Answering Service."

Jun 21, 2017

4.5

4.500000

Quality:

n/a

Schedule:

n/a

Cost:

n/a

Willing to refer:

5.0

Recommendations:

Get the best and most technologically advanced.

Experience:

We had a very high volume of calls and we wanted to streamline our answering center. Answering services are moving in the more technological direction. We use their virtual chat features. We have been able to answer a large volume of calls due to the implementation of the Quality Answering Service.

Pros:

Virtual chat.

Cons:

When the system crashes it takes time to get up and running.

the reviewer

Manager, Customer Service

Non-profit

5,001 - 10,000 employees

Charlotte, NC

Survey Response The reviewer submitted this review through a survey conducted by Clutch.

Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. Learn more

SILVER VERIFIED

Business Entity

Business Entity Name

VoiceNation, LLC

Status

Active

Jurisdiction of Formation

Georgia

0203233

Date of Formation

January 15, 2002

Source

Georgia Secretary of State

Last Updated

December 17, 2020

Payment & Legal Filings

Bankruptcy

Tax Lien Filings

Judgement Filings

Collections Count

Source

Experian

Full Business Credit Report

Last Updated

September 5, 2019

Client Reviews

VERIFIED CLIENT REVIEWS

OVERALL REVIEW RATING

4.4

Source

Clutch

LAST UPDATED

August 6, 2019