What evidence can you share that demonstrates the impact of the engagement?
Our user base is growing. We have a couple thousand users right now. We have about 16 companies on board with 6-8 more on trials right now. With 2 companies that just signed up with 4,000 and 6,000 users each respectively we’ll be over 10,000.
The app has the potential to reach hundreds of thousands of users. One client in Australia who is currently trialing it has 500,000 people. They love it and we fully expect to get the whole team on, which would be incredible for us. It’s all based on the efforts that Vince and his team have put in.
Our website redesign continues to floor people. They built it quickly, in what seemed like 2 days, and it works very well. It looks incredibly professional. Just last week I was showing it to my brother-in-law last, who owns a large company, and he was impressed with how nice it is.
How did Vog App Developers perform from a project management standpoint?
They’re in constant communication with me. We use a combination of everything – phone, email, text, personal meetings – to communicate. We'll do at least a monthly review in their office with the team to go through the app and give feedback. As we were building, they came back to me consistently and had regular scheduled meetings with me to review what they'd done, what the functionality was. Vince almost flooded me with information of what he was doing.
They’ve responded to our needs all along the way. I could phone him at midnight and say, hey this needs to do this or we need to think about this. He would put it in his system and his team would get it done. Vince delegates tasks to his team but he’s personally committed to staying involved with the project.
To tell you the truth, I probably over engineer things and they've built it the way I wanted it. They finished the first app two weeks ahead of schedule so we were able to start testing and could highlight things that needed corrected. When we explained issues that some users were finding, they made changes immediately to streamline and make it easier to use. After those changes, I’ve heard feedback that the layout is very intuitive, including the way they’ve structured the buttons, and it’s easier to use.
What did you find most impressive about them?
I think it's the attention that they put on each client. If every client receives the attention and the focus that I have, I think every client would walk away thinking they’ve gained a lot of value from that relationship. I know I have. They're not a big company where they assign some mid-level guy to manage your account. I feel like I have the whole company's attention and if I need something completed or fixed as soon as possible, it's handled right away.
I was also very impressed by how Vince embraced the opportunity to learn something new and take on a different type of project. I can't really speak to the other apps that they’ve built but I know this is a very heavy and difficult one to build. I was excited about how enthusiastically he took on the project, understanding and learning it.
Are there any areas they could improve?
They didn’t charge me enough. I've shown the app to other app builders that I know and trust, and they have said they wouldn’t build it for less than $600,000. They have invested too much time in it based on what they charged, so they’ve probably done themselves a disservice there. But I think it’s because they see the value in building something new in the health and safety segment.
Do you have any advice for potential customers?
They could try to institute use of a project management tool to use together, as a place to track all the inputs and information for the project. Vog Apps tried to introduce one to us to use but we ultimately went back to text, phone calls and emails. A tool to track project management could be beneficial to clients going forward.