Visible One

BACKGROUND

Please describe your company and your position there.

I'm the IT manager. We established the first fully immersive, bilingual English and Mandarin preschool from the USA in Hong Kong since 2000.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visible One, and what were your goals?

Our old website ran for almost 10 years and we hired Visible One to revamp it. We need a website that looks modern and professional.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Visible One on Google, we choose Visible One because of their reputation, reliability, experience and price.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1.  A kick off meeting to collect our requirements and objectives
2. They created wireframes for our review base on the collected requirements.
3. They started to develop our website using Wordpress platform after our approval
4. We provided almost of the website contents and Visible One helped to upload and updated the new website
5. A UAT take place after the development completed
6. New website launched

How many people from the vendor's team worked with you, and what were their positions?

Bill was worked as a project manager, he coordinated the works with their graphic designer and programmers and communicated with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new website refreshing our school images, while visitors can get more information about our school curriculum and easily to schedule a school visit online.

Describe their project management style, including communication tools and timeliness.

Bill, the project manager, an in-charged person to communicate with us and his team. He coordinated all the meetings with us and updates us the progress via a private online channel, Asana.

What did you find most impressive or unique about this company?

They are professional! They answered our every question and helped us to solve our problems patiently. We are happy to work with Visible One.

Are there any areas for improvement or something they could have done differently?

It will be an advantage if they can provide 7 days 24 hours support.

BACKGROUND

Please describe your company and your position there.

Constellar is a private placement agent. Our website is mainly for introducing ourselves to potential investors and Fund managers. I am an Associated at Constellar and am in charge of website project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visible One, and what were your goals?

We need our website to be updated and redesigned. Our goal is to make it more professional and up-to-date.

SOLUTION

How did you select Visible One and what were the deciding factors?

We found Visible One online and sent an inquiry email. They were helpful and patient to answer all my questions and very professional.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started from a kick-off meeting to have them understand our specific needs in details. They designed based on our preference. We have several rounds of comments before finalizing prototype. And rounds of comments for UAT.

How many people from the Visible One team worked with you, and what were their positions?

People worked with me directly are sales consultant and project managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our team members all content with the website design and designer's service.

Describe their project management style, including communication tools and timeliness.

We communicated through Rocket Chat, a special communication tool specified for website project.

What did you find most impressive or unique about this company?

They are kind and helpful, and the team tries their best to help address any problem.

Are there any areas for improvement or something they could have done differently?

Could pay more attention to small details

BACKGROUND

Introduce your business and what you do there.

I’m the marketing communications officer at ALBA Integrated Waste Solutions, an e-waste management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visible One?

The website we had was three years old, so we needed an agency that could design and develop a new one.

SOLUTION

What was the scope of their involvement?

Visible One designed and developed our website from scratch, which they maintained for three months after they finished. The old website was built with HTML, and the team switched its platform to WordPress. They also animated a diagram for the site. Additionally, the team supports our Google-related efforts and provided SEO services. 

What is the team composition?

I have two primary contacts, but they also have a team that I haven’t interacted with.

How did you come to work with Visible One?

I found them through an email. We chose Visible One because the service they provide was the most suitable for us. Their price was the most reasonable we’ve found as well.

How much have you invested with them?

We’ve spent over $50,000 HKD (approximately $6,000 USD).

What is the status of this engagement?

We started working together in October 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re satisfied with the website — I like the colors and the animated diagram. There were some issues with the information migration because we use English and traditional Chinese, and we had to merge both languages. When we conducted the synchronizing, there were some problems, and they helped us immediately. 

How did Visible One perform from a project management standpoint?

The Visible One team is responsive. They have an instant messaging platform, which we use to communicate. We would use the chat rooms to message them whenever we a task for them. They give a timeline, and any delays have been on our side. 

What did you find most impressive about them?

Their responsiveness is good. When I have a problem, they address it quickly.

Are there any areas they could improve?

They could’ve made sure they include all the things we request in the quotation, but it’s a minor thing.

Do you have any advice for potential customers?

I recommend them; they’re responsive and have a good service.

BACKGROUND

Introduce your business and what you do there.

I’m a founding partner of vBrands. Our head office is in Hong Kong, and we have a sourcing office in Sri Lanka. We bring food and beverage products from Sri Lanka to Hong Kong, and we’re trying to reach out to mainland China, Macau, and other Far-East countries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visible One?

We have a physical retail store in Hong Kong but we were looking for a company to set up our e-commerce site. 

We already had a lot of categories but our main goal was to introduce Sri Lankan food to Hong Kong because there were no proper stores for it in Hong Kong.

SOLUTION

What was the scope of their involvement?

Visible One designed and developed a multi-language e-commerce site on WooCommerce. They were very helpful from the beginning, giving ideas and suggestions on how to build the home page to attract more customers. 

I provided them with product descriptions, prices, and other details, and Visible One did everything else. We got the images and other content from the brands themselves so it was a straightforward process.

They also gave me insights around product descriptions and how to use them, and they incorporated that information into the e-commerce site, also making it educational for customers.

Now, I go to Visible One whenever I have an addition to make to the stores. The team is also currently helping me with social media advertisements in English and Chinese.

What is the team composition?

I worked with Bill (Project Manager) who also had someone helping him.

How did you come to work with Visible One?

I was looking for companies on Google when I found them. I contacted them for a quotation and chose them based on how enthusiastically they responded to my email and their competitive pricing.

How much have you invested with them?

We invested around $4,875.

What is the status of this engagement?

I started working with them in July 2019. The online and physical stores were launched in September 2019 but I’m still working with them. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very impressed with the first sample they did. I haven’t had any complaints so far from customers, so I assume that the site is user-friendly and allows them to find everything they want. 

Having the online store ready when I launched the physical store was a big achievement because it allowed me to promote the online store to the customers. Additionally, a lot of people are getting to know us through social media advertisements. 

I’m not measuring their service based on revenue at the moment because we’re a new company that’s still growing. I measure Visible One’s service by how friendly they are and how quickly and professionally they do my work. Working with them has been a good experience and I'm very satisfied with them. 

How did Visible One perform from a project management standpoint?

Their communication is very good. They’re always in touch with me via WhatsApp where we have a group chat, replying quickly whenever I send them a message and handling all my requirements. Visible One always finds solutions for me, starting and finishing their work on time. 

What did you find most impressive about them?

What stands out about Visible One is professionalism and the way they treat their customers. It’s very difficult to find a company that looks after its customers. 

Are there any areas they could improve?

No, nothing I can think of. I’ve been satisfied with everything they’ve done so far.

Do you have any advice for future clients of theirs?

They need to be open and tell the Visible One team exactly what they’re looking for because it will make it easier to achieve the project goals. I explained my whole project and its purpose and they were able to cater to that.

BACKGROUND

Introduce your business and what you do there.

I work for a sports company that sells snowboards and wakeboards. I’m responsible for marketing, website management, and promotions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visible One?

Our goal was to generate online sales. We wanted a website that had clear categories, which would make it easy to browse.

SOLUTION

What was the scope of their involvement?

Visible One developed our online store on WordPress, including a custom purchasing process.  

What is the team composition?

I was in contact with two people from Visible One.

How did you come to work with Visible One?

I found them via an online search. They explained everything in detail and gave us clear quotations. After looking at 4–5 other options, we chose Visible One because their services covered everything we needed and nothing else.

How much have you invested with them?

We paid $12,000 HKD (approximately $1,500 USD).

What is the status of this engagement?

We worked with Visible One from November–December 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still working on marketing and promotions to drive more people to the website, but we’re satisfied with its construction.

How did Visible One perform from a project management standpoint?

We used WhatsApp and phone calls for communication. They took care of all the requirements I gave them, even during the rare times I failed to provide the right information. If I had a problem, I could always ask Visible One, and they would solve it for me.

What did you find most impressive about them?

Their response time was impressive.

Are there any areas they could improve?

I think that the maintenance fee is somewhat pricey.

Do you have any advice for future clients of theirs?

Visible One provides excellent services. Once you give them a job, you don’t need to worry about anything. However, you need to be clear about the purpose and structure of your website.

BACKGROUND

Introduce your business and what you do there.

We are test probes manufacturer and sell our probes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Visible One?

We want to upgrade our oversea website for promotion in our products.

SOLUTION

What was the scope of their involvement?

Introduce our company, create a updated website, promote the new products,

What is the team dynamic?

Effective

How did you come to work with Visible One?

Website searching

How much have you invested with them?

Close to $50,000 HKD (approximately $6,500 USD).

What is the status of this engagement?

Almost completed

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

Good

How did Visible One address the challenges that arose?

They've handled any challenges well.

Describe the impact this engagement has had on your business.

Nothing at this moment.

How was project management handled?

Smooth

Is there anything that the vendor did well or that you would consider a strength?

Did well

What advice do you have for clients with similar needs to yours?

Discount in quotation

BACKGROUND

Please describe your company and your position there.

We are an art studio and I am the owner.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visible One, and what were your goals?

We wanted to update our Joomla to the latest version.

SOLUTION

How did you select this vendor and what were the deciding factors?

Google search

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Update Joomla to the latest version and make sure website functions normally

How many people from the vendor's team worked with you, and what were their positions?

2-3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The update was successful

Describe their project management style, including communication tools and timeliness.

We communicated with emails mostly and a few phone calls.

What did you find most impressive or unique about this company?

Not enough information

Are there any areas for improvement or something they could have done differently?

Could update us about the status ie when the website would be down and how long it would take

BACKGROUND

Please describe your company and your position there.

We are a Hong Kong-based company specializing in the manufacturing of catering and household items since 1the 972. We have a wholly-owned factory in Tai Shan(China) with an experienced R&D team supported by competent engineers and machinists and a well-equipped tool shop.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visible One, and what were your goals?

We hire Visible One to help us revamp, design, and develop an official site (B2B) and e-commerce site (B2C) to achieve all our technical requirements and reach our goal.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched and interviewing several vendors, shortlisted we decided to choose Visible One as they have an impressive presentation based on their technical knowledge, experiences from past projects, numbers of ideas, suggestions, advice, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started providing our requirements and discuss our goals and objectives. From there, the team built a prototype for our approval. After a few iterations, the prototype is confirmed and the team starts designed and developed the website and update the content we provide to create a landing page.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process, and two Project Coordinators working with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, the design and presentation have met our requirements. Although the broken links, traffic building, and the speed of experience are still ongoing, we believe Visible One will make sure to complete their service commitment to us.

Describe their project management style, including communication tools and timeliness.

We work with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so we could prepare. We used rocket.chat and emails to communicate, and the response time is prompt.

What did you find most impressive or unique about this company?

They took the time to find solutions to fit all our requirements within our resources, so they were helpful and willing to put themselves in our shoes.

Are there any areas for improvement or something they could have done differently?

After launch, there are broken links that still need to fix, website traffic is still developing, and the experience of page loading requires to be improved, but we do believe Visible One will make sure to complete their service commitment to us.

BACKGROUND

Please describe your company and your position there.

Company: Huber Holding Limited Position: E-Commerce Specialist

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Visible One, and what were your goals?

Projects: Magento Development Goal: Selling apparel through Magento website

SOLUTION

How did you select Visible One and what were the deciding factors?

1. Service scope match our need 2. Value for money is hight 3. Good review from other customers

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop magento 2 site for HOM.

How many people from the Visible One team worked with you, and what were their positions?

2 contact points and IT developer Bill: Manager Bunny: Coordinator

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Excellent Service provided. With the process of develop magento website. Visible One has shown their profession and always came up with a solution when issues arose. Prompt reply and delicated responsible person also offered.

Describe their project management style, including communication tools and timeliness.

Communication tool: chat rocket Timeliness: prompt response

What did you find most impressive or unique about this company?

soomth communication and professional service

Are there any areas for improvement or something they could have done differently?

states more detail about what's included in the package.