What evidence can you share that demonstrates the impact of the engagement?
VIP Marketing & Advertising has not only saved us a tremendous amount of time, but they also helped increase our gross sales. We've steadily increased our monthly advertising spend as we continue to grow, which is partially attributable to their work. They've helped us effectively promote our brand and products over the years, providing insider knowledge to help us better achieve our goals.
How did VIP Marketing & Advertising perform from a project management standpoint?
Eric is an expert in his field, leveraging his previous background in working for TV stations. We meet regularly in-person for lunch, and he works closely with us to brainstorm new ideas and set realistic goals. They're very collaborative when it comes to reviewing creative elements (i.e., scripts for commercials, banner designers), and they give us plenty of time to review and approve them.
What did you find most impressive about them?
Even as they've grown over the years, their approach to client relationships is still very personal. Although Eric is in a position to hand off much of his work to others on his team, he still chooses to be very involved with his clients. He's also proactive about coming into our office and discussing our future initiatives.
Are there any areas they could improve?
I don't think so. There's a reason I've been working with them for so long; they're honest, customer-centric, and very transparent about their rates.
Do you have any advice for potential customers?
I'd recommend clients give them a try. They've provided wonderful, personalized service for many years and we're still very happy in the partnership.