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Dedicated PPC Specialists

5.0
10 reviews
Bronze
VERIFIED

Vine Street Digital focuses on delivering quality PPC management and results for clients. We are not a full service agency, instead we prefer to be the very best at what we do; PPC Management.

We ensure each client receives the attention they deserve, operating with tracked and measurable actions, routinely optimizing account performance and results to ensure everything is on target. At Vine Street Digital, we believe in transparency. We communicate regularly with our clients and provide monthly reports, talking in terms that our clients can understand.

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$1,000+
 
Undisclosed
 
2 - 9
 Founded
2015
Show all +
Brisbane, Australia
headquarters
  • Brisbane
    Australia
other locations
  • CA
    United States

Portfolio

Key clients: 
Flow Hive, UQ Business School, Dunn & Watson, Melbourne Tractors, Freedom Migration.

Reviews

5.0
10 reviews
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Google & Bing PPC Campaigns for Web Design Agency

"They achieved better results than we ever had before with other companies, for a very affordable price."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Dec. 2018
Project summary: 

For about a year, Vine Street Digital managed PPC campaigns for both Google Ads and Bing Ads. They tested PPC strategies under a limited budget to see if they'd be a viable marketing channel for the business.

The Reviewer
 
1-10 Employees
 
Brisbane, Australia
Grant O'Neill
Director, GO Creative
 
Verified
The Review
Feedback summary: 

Vine Street Digital gave realistic predictions based on the competitive industry landscape and client budget. While they did exceed those expectations, their test proved the PPC was not the best digital option. Regardless, they were affordable, upfront about results, and easy to reach.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the business owner, and the head of business development for our small local team in Logan/Brisbane.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vine Street Digital?

Vine Street Digital managed our Google Ads / Bing Ads PPC campaign.

What were your goals for this project?

We wanted to find out if PPC was a viable marketing strategy for our business, because we've attempted to manage it in-house previously, and we were also aware of how competitive our industry (web development/SEO) is when it comes to PPC.

SOLUTION

How did you select this vendor?

We'd trialled a small number of companies in the past, with big promises but poor results. But with Vine Street Digital, we were given honest/realistic expectations about the PPC campaign for our industry, and respected that integrity.

Describe the project in detail.

We scoped the project up front and established goals, timeframes, likely results, and so on. We then collaborated to ensure the initial advertising copy was appropriate, and had continual reports/updates/analysis from Vine Street Digital, so we always knew how things were going.

What was the team composition?

We dealt directly with Gemma throughout our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We achieved better than expected results, in terms of click through rates, leads, and conversions on our side. However, we did confirm our predictions that, with our limited budget and extremely competitive industry, it wasn't going to be the most suitable marketing strategy for our business.

Therefore despite some promising results, we decided to invest our marketing budget into other avenues which were already working well for us.

How effective was the workflow between your team and theirs?

We spoke sometimes daily or weekly, and monthly, throughout the project. We spoke over the phone and via email, and it was always easy to get in touch, with prompt replies to emails etc.

What did you find most impressive about this company?

They achieved better results than we ever had before with other companies, for a very affordable price. The communication was also outstanding.

Are there any areas for improvement?

Nothing in particular. Everything was spot on.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

PPC for Commercial Cleaning Services

"Vine has come to the rescue and has been able to successfully and effectively meet our expectations."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2019 - Ongoing
Project summary: 

Vine Street Digital provides ongoing PPC services for a commercial cleaning company. This involves reviewing keywords, scheduling ads, and monitoring the ad spend.

The Reviewer
 
1-10 Employees
 
Brisbane, Australia
Damien Owens
Director, Owens Management Services
 
Verified
The Review
Feedback summary: 

So far, the team has gradually increased the number of leads per month and reduced the cost per acquisition (CPA). Weekly check-ins help align internal stakeholders on goals, approve new strategies, and identify opportunities to pivot.    

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Director of Owens Management Services (OMS) which is a management service of all Facility Maintenance and Commercial Cleaning Services within the commercial space.

We cover these services all over Queensland and some new clients are appearing in Sydney and other states. Facility Maintenance is all the trade services such as Plumbing, Fire, Electrical, HVAC, Gardening, Pool, Pest Control and so on, that ensure the property/building is running proficiently and within the legislative requirements.

We have a well vetted process in recruiting with the above trade companies to ensure compliance for our clients and with continued excellent customer service. Our clients ask for a service to be quoted on or actioned, and we then select the appropriate contractor to do the work under our management through to completion and reporting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vine Street Digital?

We wanted to run an initial PPC campaign for the commercial cleaning services side of the business, after having dealt with very poor PPC companies in the past for many years.

What were your goals for this project?

Get a minimum of 40 quotable leads per month at a low cost per acquisition.

SOLUTION

How did you select this vendor?

Google initially but after proposal and interview it became clear they were the right fit for our business.

Describe the project in detail.

Vine built our initial PPC campaign and continuously review the keywords, ad scheduling and phases used. They frequently monitor the cost spend and adjust according to market.

What was the team composition?

We were allocated an Account Manager to our company which we liaise with regularly on the phone and via email and periodically have face-to-face meetings.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have witnessed a great outcome from engaging with Vine. There has been a gradual increase in leads per month and a reduction in the cost per acquisition.

How effective was the workflow between your team and theirs?

It was excellent! Our Account Manager who also directly manages our PPC campaign was available on phone and email at any time and always promptly replied to any communication. We have weekly phone calls to discuss the campaign and periodical face-to-face meetings every 2-3 months.

What did you find most impressive about this company?

Vine genuinely took an interest in our goals as a business and took them on as their own goals for our PPC campaign.

They are very proactive and are always monitoring and making changes to our PPC campaign according to the market. They are very creative and innovative in their processes which has enabled our campaign to continuously produce excellent results month-on-month.

After working with two different PPC agencies in the past that have both failed us, Vine has come to the rescue and has been able to successfully and effectively meet our expectations and deliver on results.

Are there any areas for improvement?

Not that I can see.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

PPC for a Travel Company

“…they’re always willing to read up on what we need and ask relevant questions.”

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4.5

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Nov. 2018 - Ongoing
Project summary: 

After cleaning up an inherited Google Ads account, Vine Street Digital has managed PPC bidding to help a digital travel brand expand into new local markets.

The Reviewer
 
1,001-5,000 Employees
 
China
Marketing Manager, Travel Company
 
Verified
The Review
Feedback summary: 

Vine Street Digital’s efforts on the account have helped drive up click volumes and conversion rates while reducing the cost per click (CPC). For more complex PPC functionalities, they spend their time getting their knowledge up to speed so that implementation is correct. They excel at quickly ramping up and cleaning out Google Ad accounts.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there. 

We’re an online travel company that operates an activities and tours platform. As the marketing manager, I oversee our Australian and New Zealand marketing efforts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vine Street Digital? 

When I first engaged Vine Street Digital, we were starting to localize our PPC/SEO efforts and expand into Australian and New Zealand markets. We tasked them with helping us boost our brand through search and PPC activities, clean up our existing Google Ads account, and ultimately improve our conversion rate. 

SOLUTION

What was the scope of their involvement? 

I initially inherited our Google Ads account from our global team who was previously handling all of our PPC/SEO efforts. The account was quite messy, and we needed to get it in good order before we could proceed. I worked with Vine Street Digital to sort out the account, and, since then, they’ve continued to support us by managing our PPC bidding.

What is the team composition?  

My two main points of contact are Gemma (Owner & PPC Specialist, Vine Street Digital) and Lachlan (PPC Strategist, Vine Street Digital).

How did you come to work with Vine Street Digital?

I was looking for a local agency to purely manage our Google Ads account and bidding as opposed to providing any creative solutions. After searching on Google for Australian-based PPC agencies, I found them on Clutch. They had good reviews describing them as a no-frills solution, so I called them, spoke with Gemma, and selected their team.

What is the status of this engagement? 

We’ve worked with them since November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

So far, we’ve seen an increase in click volume, conversion rate, and conversion value. There was also a decrease in the cost per click (CPC).

How did Vine Street Digital perform from a project management standpoint?

We typically handle a lot of the strategy and account set up while Vine Street Digital does the execution. For each project, I give them the instructions, and we work together to define the priorities. So far, they’ve met most of their deadlines.

What did you find most impressive about them? 

Operationally, they’re really good. If a client has an unstructured account that needs to get up to speed quickly, Vine Street Digital can be very helpful.

Are there any areas they could improve? 

There can be a bit of a knowledge gap when it comes to some of the more complex PPC functions. But, to be fair, our account is one of the bigger ones they’re dealing with, and we have some automated processes that they haven’t had to use with other smaller accounts. Regardless, they’re always willing to read up on what we need and ask relevant questions.

Do you have any advice for potential customers?

It was helpful for me to meet the team in person for a whole-day workshop. This gave me the opportunity to show them our product, explain how it works, and go through our process. Since then, we’ve worked a lot more closely together. They have a stronger understanding of my needs, and I have a better idea of how they work so that we can move as a team.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

PPC & Display Marketing for Payment Tech Startup

“Efficiency is key for growing a business, and Vine Street Digital has no problem with that whatsoever.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

Vine Street Digital initially joined the project to manage PPC efforts but now also manage online display marketing. They provide monthly reports and weekly calls to keep everyone up to date.

The Reviewer
 
1-10 Employees
 
Sydney, Australia
Elliot Cohen
Operations Manager, Safe2Pay
 
Verified
The Review
Feedback summary: 

Communications are now faster and easier, and conversion rates have nearly tripled thanks to Vine Street Digital’s efforts. As professionals that deliver results, they have a methodical digital marketing approach, taking the time to fully grasp the business before developing a strategy.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Safe2Pay is a payment technology startup with under 10 full-time employees. As the operations manager, I cover a lot of positions but mostly operate in the marketing and operations areas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vine Street Digital?

We originally started working with Vine Street Digital to look after our search PPC. On top of this, we are now working with Vine St to cover our online display marketing. 

What were your goals for this project? 

We wanted to improve the quality of our sales leads and increase conversions.

SOLUTION

How did you select this vendor?

We found Vine Street Digital through Google. Given their good, organic ranking, we believed they would be a great fit, and they have been. 

Describe the project in detail. 

Gemma (Owner & PPC Specialist, Vine Street Digital) has been very structured and calculated in her approach. After a few over-the-phone meetings, she had a great understanding of what we do and how our onboarding process works. She set up our search PPC quickly and efficiently with no fuss whatsoever. Since then, we’ve expanded her role to include our online display marketing.

What was the team composition?

We communicate with Gemma directly.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

Everything has improved since our initial engagement. Communications have been quick and easy, with execution being even quicker. Our conversion rate has also jumped by almost 300%, which is excellent for a B2B-situated business. 

How did the Vine Street Digital perform from a project management standpoint? 

We’re very impressed with the communication. They provide monthly reporting have weekly phone meetings to keep everyone on board and aware of what’s going on.

What impresses you about Vine Street Digital?

I appreciate everything they do, from the results they achieve to their communication and professionalism. They’re just pleasant in nature. Efficiency is key for growing a business, and Vine Street Digital has no problem with that whatsoever.

Are there any areas for improvement?

No, not that I can see.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Google AdWords and SEO for Machinery Dealer

"Vine Street Digital delivers over and above our goals and expectations for each campaign."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
Project summary: 

Vine Street Digital provides 360-degree SEO services, handling AdWords, display campaigns, and Facebook remarketing.

The Reviewer
 
51-200 Employees
 
Melbourne, Victoria
Lillian Dahl
National Marketing Executive, Melbourne Tractors
 
Verified
The Review
Feedback summary: 

Web traffic and qualified leads have increased markedly since Vine Street Digital was first engaged. Their understanding of marketing technologies helps them meet deadlines and respond quickly to any inquiries. Consistent communication and responsiveness make them a valuable partner.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I run the marketing department for Melbourne Tractors Groups. It’s a construction and agricultural machinery dealer with dealerships along the Australian Eastern Seaboard.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vine Street Digital?

We originally needed help with Google search and AdWords.

What were your goals for this project?

We wanted to drive more traffic and inquiries to our website.

SOLUTION

How did you select this vendor?

I originally worked with Vine Street Digital when I was working with a different company. I brought them on board as soon as I joined Melbourne Tractors Groups.

Describe the project in detail.

Our relationship with has been ongoing for quite some time. Vine Street Digital now runs all of our online search and display advertising campaigns. They manage numerous campaigns including the use of search, AdWords, display campaigns, and Facebook remarketing.

What was the team composition?

My main contact is the managing director. At times, I’ve spoken with other members of the team.

RESULTS & FEEDBACK

Can you share any statistics or metrics that speak to the quality of their work and impact of the engagement?

We’ve seen a huge increase in traffic to our site. Our lead generation has also grown by 250%– 350% since the engagement began. Vine Street Digital delivers over and above our goals and expectations for each campaign, which is why we continue to use their services.

How did the Vine Street Digital perform from a project management standpoint?

Their team is fantastic and knowledgeable. They’re always only a quick phone call away. If they don’t answer, I know I’ll hear from them within minutes. Communication is professional, and they’re very easy to deal with.

What impresses you about the Vine Street Digital?

The results they’re bringing to our business speak for themselves.

Are there any areas for improvement?

Nothing to note.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very efficient.
  • 5.0 Cost
    Value / within estimates
    Prices are quite reasonable.
  • 5.0 Quality
    Service & deliverables
    Their work is professional and accurate.
  • 5.0 NPS
    Willing to refer
    I've already referred businesses to them.

Adwords and PPC for an Immigration Company

“They're extremely reliable and always give us a great ROI.”

 

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

Vine Street Digital provides comprehensive management for Google AdWords. They run existing campaigns, offer ideas for new ones, write original copy, and build landing pages.

The Reviewer
Jonathan Walker
Marketing Manager, Freedom Immigration
 
Verified
The Review
Feedback summary: 

Vine Street Digital produces consistent results that improve on a monthly basis, prompting the client to invest progressively more each year. The team’s efforts have increased the number of leads from 12–15 to over 200 each month. They send detailed monthly reports with useful insight.

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our migration agency helps people who want to migrate to Australia. I am the business marketing manager. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Vine Street Digital?

We reached out to Vine Street Digital for help with Google AdWords. We had been through numerous suppliers previously who had tried to help us. Most of them didn't know what they were talking about or provided a very poor service. We finally found Vine Street Digital, and they've been amazing for us for the last two years. 

SOLUTION

What was the scope of their involvement?

Vine Street Digital came on board and took control of literally everything. They build landing pages, write copy, and run all the campaigns. They also give us good suggestions for new campaigns we should run. Their complete Google AdWords management includes all these services in one. 

We had been running AdWords campaigns for a couple of years beforehand with other companies. Vine Street Digital assessed our account and gave us an audit that showed what had happened in the past. They pointed out all the areas where things had gone wrong, which was very useful. Everything they told us made complete sense right away. We had a generative discussion about what we wanted to target and what we hoped to achieve. From there, they advised us on how to move forward. 

What is the team composition? 

Our main point of contact is Gemma (Owner, Vine Street Digital). 

How did you come to work with Vine Street Digital?

I found them through a referral. The vendor who was managing our Facebook advertising recommended Vine Street Digital. 

How much have you invested with them?

We've invested over $100,000, or maybe a bit more. Each month, we spend $5,000–$6,000. We spend more money on Vine Street Digital every year. They're incredibly reliable and always give us a high ROI. It's been a no-brainer to continue working with them. 

What is the status of this engagement?

We started working together over two years ago. The work is still ongoing, and our engagement is growing every year. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our previous Google AdWords team was only getting us between 12 and 15 leads a month. Since Vine Street Digital began working with us, we've been reliably receiving over 200 leads per month. We've increased our ad spend since they started. There’s been an impressive magnitude of difference in our lead generation.

How did Vine Street Digital perform from a project management standpoint?

One of the best things about Vine Street Digital is their reporting. Rather than automated reports generated by SEMrush, they compile and send us a detailed one each month with real insight into what's going well and what isn’t working. They update our target for the next month for continual progress. The team writes these reports in simple language that's easy to read and understand. I read them religiously because they're always informative. 

I talk to the owner on Skype and also send her e-mails now and then. We have an open line of communication. They're easy to reach. When I was in Australia, we talked more on the phone. Now that I'm living overseas, we mostly use digital channels. 

What did you find most impressive about them?

Vine Street Digital's level of customer service is really impressive. They made an effort to truly understand our business. Every other AdWords agency we've met has told us to spend more money without any explanation as to why we should. 

Vine Street Digital put in the work upfront to achieve results and prove to us their services are a worthwhile investment. After that, it was an easy decision to continue our partnership. I recommend them to everyone I meet who is doing AdWords. 

Are there any areas they could improve?

For our business, not really. We burned through so many different contractors, and they're the only one that's performed consistently for two years. I don't predict anything changing in the future; I only see them getting better. They’re always available, and we never have any issues. 

Do you have any advice for potential customers?

I encourage potential clients to go for it. Google AdWords isn't for everyone. I've recommended the team to other people who AdWords didn't work for as a strategy, but if it's something you want to try, you should absolutely use Vine Street Digital. They will definitely work hard to understand your business before they recommend increasing your budget. 

5.0
Overall Score It’s been excellent.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Sometimes things come late, but it's never been a problem. We've only had minor delays.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would 100% refer them and have recommended them to many people already.

PPC & AdWords Management for E-commerce Company

“Words cannot express how thrilled we are to be working with the Vine Street Digital team.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2018 - Ongoing
Project summary: 

Vine Street Digital provides ongoing AdWords PPC management and ad buying for an e-commerce company. Based on data analytics, they facilitate an overall digital marketing strategy.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
Owner, E-Commerce Company
 
Not verified
The Review
Feedback summary: 

Vine Street Digital optimized and enhanced the entire e-commerce platform. Using data-driven insight, they continuously refine a targeted digital marketing campaign and capture results in outstandingly useful monthly reports. The team is pleasant, reliable, and dedicated to client satisfaction.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the owner of an e-commerce company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vine Street Digital?

We hired Vine Street Digital for PPC and Google AdWords management.

What were your goals for this project?

Our objective was to increase our company’s online visibility and sales revenue.

SOLUTION

How did you select this vendor?

While searching for a team to hire, we interviewed Vine Street Digital. I felt a strong rapport with them over the phone.

Describe the scope of their work in detail.

Vine Street Digital currently manages AdWords and PPC for our company’s e-commerce platform.

What was the team composition?

Gemma (Owner, Vine Street Digital) and her team are fantastic. They gave us personalized attention and were always there to help. They were available to answer all our questions around the clock. The monthly reports they send us are awesome.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Words cannot express how thrilled we are to be working with the Vine Street Digital team. We’ve learned so much about our business from their professional, practical and always enlightening insight. They’ve helped us optimize our marketing strategy on Google and Bing and to improve our website. 

Vine Street Digital actively manages our campaign based on the data they collect. Their detailed monthly reports are clear, concise, highly informative, and motivating. These documents included detailed descriptions of what tactics are working well and areas we need to target more closely. We’re especially impressed with how cautiously they monitor our daily ad spend.

How effective was the workflow between your team and theirs?

I have no complaints!

What did you find most impressive about this company?

I’m so happy we found Vine Street Digital. Gemma (Owner, Vine Street Digital) is exceptional with follow up and customer service. She always shows patience when explaining the complex science of AdWords and Analytics. You can tell she cares deeply about her clients and their well-being, which we really appreciate.  It’s continuously been a pleasure working together, and I highly recommend them. 

Are there any areas for improvement?

 As of now, there are none.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have!

Lead Generation for Disability Support Agency

"We've never had any issues because of their excellent communication and response to feedback."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2015 - Ongoing
Project summary: 

Vine Street Digital provides lead generation and digital marketing services, handling Google AdWords, YouTube, Bing, Facebook, Instagram, and LinkedIn campaigns.

The Reviewer
 
1,001-5,000 Employees
 
Brisbane, Australia
Jacqueline Wachtel
Brand & Creative Services Manager, CPL - Choice, Passion, Life
 
Verified
The Review
Feedback summary: 

The number of inbound marketing leads and the amount of conversions have increased markedly since Vine Street Digital was first engaged. The team's deep understanding of marketing strategies helps them respond quickly to any inquiries and produce high-quality deliverables.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the brand and creative services manager at CPL - Choice, Passion, Life. We provide disability support services for people of all ages, helping them grow beyond expectations, seize new opportunities, and do amazing things with their lives.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vine Street Digital?

We were looking to increase our digital footprint and explore new avenues of digital marketing.

What were your goals for this project?

We wanted to acquire more leads and find new potential customers online. We also wanted to formalize our digital marketing strategy in order to understand what channels, tools, and tactics are best at driving leads for our business.

SOLUTION

How did you select this vendor?

Vine Street Digital approached us to offer pro bono work. After three months, we were thrilled with the results and decided to hire them on a monthly retainer.

Describe the scope of their work in detail.

The team at Vine Street Digital initially reviewed and restructured our Google Ad Grants account. They currently manage these accounts for our two major brands, ensuring they're delivering new business leads. We also have the team on retainer to help us run digital marketing campaigns for our family of brands. These include integrated ad campaigns on Google AdWords, YouTube, Google, Bing, Facebook, Instagram, and LinkedIn, often also integrating with offline marketing channels. In addition, they help us track the effectiveness of our campaigns by setting up the correct tracking parameters. They provide written reports on a regular basis and when requested.

What was the team composition?

We primarily work with Gemma (owner, Vine Street Digital). On occasion, we've worked with other team members when Gemma was on leave.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Gemma and the team at Vine Street Digital have greatly increased our marketing leads throughout the engagement. They’ve helped us to construct, implement, and optimize a digital marketing strategy that works for our business. Even in the initial three month pro bono period, they drove significantly more leads and conversions to our website. They’ve worked on a range of targeted ad campaigns over the years that are designed to drive new leads in preparation for the National Disability Insurance Scheme (NDIS). Without Gemma's expertise, dedication, and commitment to our business, it would be difficult for us to perform so strongly and achieve ROI on our campaigns.

How effective was the workflow between your team and theirs?

Vine Street Digital excels in project management. They’re committed to their customers, offering unrivaled service and responsiveness. We consider them an extension of our digital and brand team at CPL. We've worked with other vendors who didn't truly understand what we do, or put in the effort to maintain our business. They're always identifying new opportunities. We've never had any issues because of their excellent communication and response to feedback. We’re very satisfied with their work.

What did you find most impressive about this company?

I can pick up the phone anytime and ring the team for advice, or get thoughts on an idea for a new execution. The team cares about our business, which is extremely important to us. They take a straightforward, no-nonsense approach to customer service. They have a deep wealth of knowledge about digital marketing. We’ve been able to learn so much from working with Vine Street Digital. Gemma in particular is a digital expert who has helped shape our digital marketing strategy.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketing Services for Baby Products Store

"Their flexibility and responsiveness has far exceeded my expectations."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2018 - Ongoing
Project summary: 

Vine Street Digital provides digital marketing services for a baby store. They create strategies to increase brand awareness and drive traffic to a website and a physical store.

The Reviewer
 
1-10 Employees
 
Armadale, Australia
Mike Milun
CEO, Kiddie Country
 
Verified
The Review
Feedback summary: 

Sales have grown by 300% since the partnership began. The Vine Street Digital team has excelled in forming superior marketing strategies and implementing them effectively. The team's ability to respond quickly to feedback makes collaboration easy and straightforward.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO of Kiddie Country, a baby goods retailer. We have a physical store located in Melbourne as well as an online store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vine Street Digital?

We hired them to provide digital marketing services. 

What were your goals for this project?

We were looking to increase sales both in-store and online. 

SOLUTION

How did you select this vendor?

After conducting research and speaking with over 100 companies, we selected Vine Street Digital because we felt that they understood our needs and would communicate well with our team. 

Describe the scope of their work in detail.

Through a series of over the phone meetings, Vine Street Digital has presented strategies for building our brand awareness and attracting potential customers. Their team continues to identify ways for us to encourage buyers to visit our store and purchase items on our website. 

What was the team composition?

We work with a digital marketing specialist. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've seen a 300% growth in terms of customer engagement and overall sales. 

How effective was the workflow between your team and theirs?

We communicate regularly with their digital marketing specialist, and their team has been very accessible via phone call. 

What did you find most impressive about this company?

I've been impressed with the team's ability to understand my needs and update their services as needed. Their flexibility and responsiveness has far exceeded my expectations. 

 

 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

PPC Advertising for Pressure Washing Company

“They’re the most capable and honest PPC firm out there.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2016 - Ongoing
Project summary: 

Vine Street Digital conceptualizes and manages targeted PPC campaigns. They also handle keyword research, email campaigns, and other marketing activities.

The Reviewer
 
11-50 Employees
 
Murfreesboro, Tennessee
Steven Leipzig
Owner, The Pressure King
 
Verified
The Review
Feedback summary: 

Vine Street Digital consistently surpasses targets, leading to high ROI and business growth. Their fluid communication and transparent workflow continue to add value.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of a pressure washing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vine Street Digital?

We hired them to manage our PPC advertising, email campaigns, and other marketing efforts.

What were your goals for this project?

We wanted to have a significant ROI in our PPC advertising.

SOLUTION

How did you select this vendor?

I vetted multiple PPC firms.

Describe the scope of their work in detail.

Vine Street Digital develops fine-tuned campaigns and automates our marketing efforts for Google, Facebook, Bing, etc. They handle everything, from keyword research and geographical targeting to constant tweaking.

What was the team composition?

I work with Gemma (Owner & Lead PPC Specialist, Vine Street Digital) and Lachlan (Account Manager, Vine Street Digital).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This is one of our most profitable advertising mediums.

How effective was the workflow between your team and theirs?

Our communication is excellent. They respond instantly, often scheduling calls within 24 hours. Most things are dealt with in one email.

What did you find most impressive about this company?

We’re impressed with Gemma's knowledge, personality, and professionalism. The entire team is excellent—they under promise and over deliver.

5.0
Overall Score I cannot recommend Gemma and her team enough. They are ethical in everything they do.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve always scheduled within 24 hours.
  • 5.0 Cost
    Value / within estimates
    The cost has been unbelievably reasonable for the return that we see.
  • 5.0 Quality
    Service & deliverables
    They’re the most capable and honest PPC firm out there.
  • 5.0 NPS
    Willing to refer
    I refer Vine Street Digital to all of my entrepreneur friends.
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Status
Active
Jurisdiction of Formation
Australia
ID
76 629 097 272
Date of Formation
Aug 12, 2015
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Moderate Risk
Source
Creditsafe
Last Updated
Aug 28, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
9
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
September 4, 2019