What evidence can you share that demonstrates the impact of the engagement?
The app turned out great and the client loves it. They knew we were outsourcing the project and were so happy with the results, they now work directly with Vincit for app support. We were happy to give Vincit that business because ultimately, it’s about best serving the client.
How did Vincit perform from a project management standpoint?
There are always challenges, but overall everything went smooth. They shared Basecamp with us so we always knew how development was going. We also created a Trello board for backlog management.
During meetings, it was great to get a general production update from the project manager, but the senior developer’s insight was extremely valuable. This developer would also talk to the client and could break down technologies using analogies and examples. Not many developers take a client-facing role so that was a huge advantage.
What did you find most impressive about them?
Having worked with a number of agencies and vendors, I greatly appreciated Vincit’s transparency throughout the engagement. Additionally, I was impressed with their technical approach to the project. Instead of blindly taking orders, they consider how to best provide a solution and work towards that. This leadership pushed us to reassess our business and the processes we have in place.
Are there any areas they could improve?
Their pricing seemed inconsistent at times so negotiations took longer. This was due to a misunderstanding of what they were trying to outline within their documents.
Do you have any advice for potential customers?
When searching for an app development vendor, it’s important to vet them not only from a price perspective but from a process perspective as well. Understand how a firm approaches solutions and decide if that benefits your client. What’s great about Vincit is they will lay out their process in detail, thus eliminating ambiguity.