Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Anecdotally, people have found our new site to be more intuitively-designed. It has a better layout and more functionality. Empirically speaking, we have compared user traffic before and after the revamp, and found that general users came to consume more content, staying for longer periods of time on each piece. Overall, the site has a better digital experience.
How did VerticalWave Solutions perform from a project management standpoint?
We used Unfuddle as a project management tool. As the client, I found it easy to use. It's a good way of keeping our tickets for changes and corrections organized. VerticalWave Solutions' project manager continued to be dedicated, quick to respond, and a good communicator.
What did you find most impressive about VerticalWave Solutions?
I don't have much to compare VerticalWave Solutions against, but overall, it's been a positive experience. No relationship is perfect, but I've always found VerticalWave Solutions to be willing to sit down and have conversations. Any miscommunication was addressed.
More than once, our site experienced a DDOS attack, causing us to actually lose service. It was for a very short period of time. When signing a contract with a host, there will be a guarantee of the uptime percentage. We've never gone below that percentage, despite 2 hiccups within the last year.
Are there any areas VerticalWave Solutions could improve?
On a few occasions, we felt that we had to provide a lot of specific and concrete direction to VerticalWave Solutions, in terms of design and functionality. As a non-profit, our budgets tend to be smaller, so we've engaged in waterfall projects most often. If we had an Agile approach, VerticalWave Solutions would display more of the leadership which we look for.