Can you share any outcomes from the project that demonstrate progress or success?
Previously we had issues with inconsistent record keeping which led to issues in recovering costs for helmet loss or damage. This meant we had a reduction in helmet stock without the proper compensation from those at fault. This caused such frequent issue with customers that after year 1, we decided to charge the customer on the spot where possible (for damages) and absorb the remaining cost (for losses, the majority of cases) until a better solution was found. We had a reduction rental in stock of more than 10% per year that was not compensated for. The new app has ended all opportunity for record keeping as this is now done entirely through QR code scanning of collection vouchers and helmet codes. This has a projected revenue boost, so great that by the end of our second year of use, the app should have paid for itself entirely and by the third year of use covered all losses of previous years. This will lead us to being able to reduce the helmet replacement fee to better improve our service for customers. The second benefit is that as a UK based company providing helmet rental in France, we are only required to adhere to UK standards and do not require French certification, although we have to compete with the high standards of safety that French providers do. With Brexit meaning we may have to move our rental operation entirely overseas to France, we would need to apply for that certification. The app not only guarantees our record keeping of safety is faultless, the efficiencies it has provided on the ground mean more detailed safety checks can be carried out during every check out and return. This has taken us from competing at the same level as French rental providers to being a world-wide industry leader in rental safety standards, making any concerns in a post-Brexit climate, a moot point for our company.
How effective was the workflow between your team and theirs?
We never once had an instance of issues with workflow. The team worked at a fast pace and communicated effectively to achieve results in an efficient manner, minimising unnecessary communications as a result of this effective communication.
What did you find most impressive about this company?
Their knowledge base is incredible. They were able to explain the capabilities of coding on fundamental levels upwards, for us to to understand the subject matter without requiring background knowledge. They were able to select the best technologies to execute the project keeping up with the most up-to-date understanding of innovative new technology as it is becoming available for them to use. The selections they made were not just for maximum efficiency to optimise performance, but also the tools selected were to future-proof the app to extend the lifetime of our investment. Having approached the talks initially with a wide perspective of the companies future, they were able to indicate where they had made choices in the build to allow for future development and the additions of features, with minimal work for integration. This will allow for faster delivery & smaller bills future work on the app. Their wider perspective of our company meant they designed the build with a view for integration in our future projects.
Are there any areas for improvement?
As a young company with just the two of them, their work capacity is limited. Despite being highly efficient with the work that they do and the fact the we were lucky our project timed well with a gap in their schedule, I know the next few projects are going to be difficult to book. I can only put this down to the fact that the quality of their services has left them in high demand (although I know they are looking to expand their team soon, so I'm hoping this will be a short term issue for them).