Where Experiences are Engineered.

Valtech is a global digital agency focused on business transformation. Founded in 1993, Valtech now has 3,000+ people with diverse skill sets across 38 offices in 16 countries. We create, orchestrate, and perpetually improve seamless and coherent experiences for our customers across channels and touchpoints.

We combine experience design, technology development, marketing crafts, and strategy in all stages of the business lifecycle with unique services that outcompete others in quality, speed, and value.

Our model that leverages our global intelligence to tackle challenges of today and tomorrow. We realise Transformation by doing. We design and build unique experiences and run continuous improvement efforts and live, eat, and breathe business transformation across the digital world.

We break down our business transformation services into separate key offerings by doing the following: CX Strategy, Connected Services, Content and Campaigns, Experience and Commerce Platforms, Data Science, and Emerging Technologies.

 
$5,000+
 
$150 - $199 / hr
 
250 - 999
 Founded
1993
Show all +
New York,
headquarters
  • New York
    United States
other locations
  • Dallas
    United States
  • Chicago
    United States
  • San Diego
    United States
  • Argentina
  • Australia
  • Brazil
  • Canada
  • China
  • Denmark
  • France
  • Germany
  • India
  • Netherlands
  • Singapore
  • Sweden
  • Switzerland
  • Ukraine
  • United Kingdom

Portfolio

Key clients: 
  • L'Oréal
  • Lufthansa
  • Decathlon
  • Heineken
  • Fritz Hansen
  • easyJet
  • Audi
  • Profoto
  • Asian Paints
  • Levi's
  • American Girl
  • The Container Store

Reviews

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Multiple Platform Developments for Healthcare Company

"The quality of the final product is very good."

Quality: 
4.0
Schedule: 
2.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Jun. 2016 - Ongoing
Project summary: 

Valtech developed digital platforms for health care patient management, digital sales, and other functionalities. They worked in .NET, C Sharp, and React.

The Reviewer
 
1000+ Employees
 
Buenos Aires, Argentina
CIO, Healthcare Company
 
Verified
The Review
Feedback summary: 

Some of their platforms proved highly effective upon launch, while others required some tinkering before hitting their success metrics. Valtech has strong technical skills and they’ve been praised for the quality of their work, in particular, the UX. Customers should take charge of project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Describe your business and what you do there.

We are a healthcare company made up of different hospitals, a traveler assistance company, and a life and work insurance service.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Valtech?

We hired them to develop three platforms—one for patient management on our website, one for digital sales, and one for our partner.

SOLUTION

What was the scope of their involvement?

They built platforms in .NET, C Sharp, and React.

What is the team composition?

We worked with around 15 people.

How did you come to work with Valtech? 

We started working with them through another company with whom we had developed different kinds of projects. Later on, that company was acquired by Valtech, and we continued working with them under that name.

How much have you invested in them?

We’ve spent about 24 million Argentine pesos (about $400,000 USD).

What is the status of this engagement?

We started working with them about three years ago and continue working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Some of the platforms worked well immediately and others required some adjustments to reach the expected results. The sales and hospitals platforms have performed well from the start; however, the app for administrative attention required some extra work.

How did Valtech perform from a project management standpoint?

We had some issues with meeting deadlines, although these issues always have different causes. Some of the issues were employee rotation in Valtech and their project management skills. They are great at the technical aspect, but for project management, we had to make some changes. They have to improve their skills in that area.

What did you find most impressive about them?

The UX has improved a lot and that has given us great added value. The quality of the final product is very good.

4.0
Overall Score
  • 2.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Web Development for Local Flagship Airline

"Whenever we ask them to make any adjustments, they do it eagerly."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Feb. 2018 - Ongoing
Project summary: 

Valtech provides ongoing development support for an airline. They've created a website and app for the business, and are working to replace outdated systems. 

The Reviewer
 
4,000+ Employees
 
Buenos Aires, Argentina
Operations Manager, Airline
 
Verified
The Review
Feedback summary: 

The work has all fulfilled expectations and is continually delivered on time. Valtech remains a reliable partner, satisfying requirements and being flexible when necessary. Customers can expect a dedicated, enthusiastic team. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the general manager at a flagship airline.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Valtech?

We have a project for digitizing our company, so they were hired to create a new website and app for us. We also have a couple of systems that are managed by another company that we're replacing with our own, so that is something Valtech will also be helping with.

SOLUTION

What was the scope of their involvement?

They used Java, Azure’s cloud and other trending technologies to create a website and app for us. They're also assisting in replacing and updating our systems. 

What is the team composition?

I am directly in touch with 4–5 people but they have more than 30 people working on the project.

How did you come to work with Valtech? 

Valtech was already working with the company when I arrived. They only thing I did was assign them this new project, but they were hired by the previous administration.

What is the status of this engagement?

I started working with them in February 2018 and they continue working on the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

To me, this was the first time in all my years working that we established a deadline to launch a digital project and it was met. That was a great success for the company. We already launched the web and the app and have an integration project on payment and fraud prevention that is wrapping up, which is great for us. They have been meeting all deadlines and expectations.

How did Valtech perform from a project management standpoint?

They used Jira for project management, we are happy with that. I talk to them personally for follow-ups and haven’t had any issues. All of our deadlines have been met, so far. 

What did you find most impressive about them?

Their managers are very available and flexible. Whenever we ask them to make any adjustments, they do it eagerly. 

Are there any areas they could improve?

As always, I would always like to have everything ready faster and have more people working on it, but it has still gone smoothly.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chat Server Implementation for Payment Platform

“...their management’s focus and the importance they placed on client issues really stood out.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
May 2018 - Apr. 2019
Project summary: 

Valtech provided backend development services to facilitate the implementation of an open-source chat system. The team leveraged engineering and QA resources to install the in-house solution.

The Reviewer
 
201-500 Employees
 
Mumbai, India
CTO, Payment Protection Platform
 
Verified
The Review
Feedback summary: 

Valtech effectively implemented the system, generating improved customer service and cheaper internal operating costs as a result. The team was well-managed and responsive throughout the engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CTO of OneAssist, a consumer services company providing insurance backed services to consumers. We assist in cases of misused bank cards, damaged mobile phones, and broken-down appliances.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Valtech?

We needed help with software development, specifically to develop a chat system.

What were your goals for this project?

To implement a high-performance chat system that is extendable and scalable with our growth.

SOLUTION

How did you select this vendor?

We’d worked with them on another assignment during which their customer focus and work was good, so we chose to partner with them again.

Describe the project and the services they provided in detail.

They studied and implemented an open-source chat system called Live Helper Chat. Our in-house team developed the consumer-facing systems, then the backend chat framework was implemented by Valtech. They provided engineering, QA and project management services.

What was the team composition?

The team was comprised of a project manager, a QA and three software engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The main idea behind a chat system was to deliver a better consumer experience than we can over phone calls. In that aim, the chat system met its objectives as consumer feedback on chat is far better than it is on call. More widely, it’s improved the cost of our operations.

How was project management arranged and how effective was it?

They arranged the project management and provided a very effective manager who planned things to the finest detail. The project was tracked well, and they highlighted risks throughout the lifecycle. The project manager was probably the best performer in the project.

What did you find most impressive about this company?

There’s not much to differentiate teams in the Indian IT services landscape as the talent pool is same. However, in case of Valtech, their management’s focus and the importance they placed on client issues really stood out.

Are there any areas for improvement?

They should improve the quality of their engineers and their coding standards.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Sitecore Implementation For National Liquor Organization

"They went above and beyond the statement of work, and they always met our demands."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2011 - Dec. 2012
Project summary: 

Nonlinear Digital implemented the Sitecore CMS for a governmental organization. They provided visual design, back-end development, UI/UX testing, systems integration, and staff training and support. 

The Reviewer
 
51-200 Employees
 
St John's, Canada
Project Lead, IT Department
 
Verified
The Review
Feedback summary: 

The Sitecore CMS performs smoothly and offers a rich range of functions. User feedback, web traffic, and conversion rates have significantly improved. Nonlinear Digital offered a flexible schedule and highly capable development team. They provided quality solutions and valuable strategic guidance.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Could you briefly describe your company?

It’s the Newfoundland and Labrador Liquor Corporation. We are basically an extension of the governments Newfoundland and Labrador, so managing their retail liquor stores for the province of Newfoundland and Labrador.

What is your position?

I’m a project lead with the IT department.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges you were attempting to address when you initiated the projects?

Back in 2011, we initiated a project to implement a CMS. The CMS that was selected was Sitecore. We did the actual implementation of the content management solution along with a redesign of the website with a local company here in Saint John’s. It was the first time that they had ever deployed or worked with Sitecore. We wanted a company with a little more experience to take us to the next level.

SOLUTION

Could you describe the scope of the project? For instance, did it include custom design, development, training, and support?

We actually have a Sitecore developer on staff. Nonlinear came in and not only conducted specialized trainings, they were also heavily involved in each aspect of the Sitecore implementation and rollout. There was custom visual design for the website, backend development, UI/UX testing, systems integration, and ongoing support.

How did you select nonlinear digital as your service provider?

We initially engaged nonlinear on a number of smaller and unrelated projects, which didn’t require a formal hiring process. However, by the time we were preparing for the Sitecore implementation, we did distribute several RFPs to potential solution partners. nonlinear was selected based on their preexisting relationship with us, not to mention their demonstrated expertise.

How much did this initiative cost?

Our initial work was approximately $50,000, but in total, we’ve moved well into the $100,000-plus range.

When was the initial project completed?

It was completed in December of 2012.

RESULTS & FEEDBACK

In terms of results, could you share any metrics or statistics that would demonstrate the effectiveness of their work?

We have seen a considerable increase in the amount of traffic in our website. The capability we now have is actually seeing how our traffic translates into people purchasing in our stores. The conversion rates have greatly improved. We’ve also received very positive feedback from our internal and external users, which isn’t always the case when you transition to a new platform.

In retrospect, do you still believe that Sitecore was the correct platform for your business needs?

Yes, It’s easy to use. I mean, there’s always going to be issues with any system, but the capabilities that it’s given us have been impressive. The one thing that we did do that we might would do differently would be implementing a content management system, and redesigning our website at different times, rather than simultaneously. I only say this because both tasks require significant attention to detail and process oversight. We spent a lot of time on our Sitecore development and configuration, which resulted in partial neglect of our website. In the end, we’re very happy with our products, but our redesign might have been more valuable to us had it been accomplished independently of the Sitecore implementation.

When working with nonlinear digital, is there anything you would consider unique or special about them compared to other service provided you’ve worked with?

For one thing, there are a lot of project members that work in different time zones, and in different locations. We never had difficulties interfacing with them during our normal operating hours. They were also willing to accommodate and work around our schedule. In terms of support, they’re very responsive. We’ve been quite pleased with all of the team members that we’ve been dealing with. There was some initial friction when we transitioned from requirements gathering to actual execution and management, but nothing out of the ordinary. There were some changes in staff, which concerned me at first, but never amounted to anything detrimental. I must say we never had any issues at all. Projects were successful in many cases. They went above and beyond the statement of work, and they always met our demands. Sometimes, they’re more experienced than us, too. They understand our business. We were leaning on them to give us guidance in terms of recommendations on, for example, mobile site and website and so on. They were definitely able to lead us in the right direction. They have been great to work with in comparison to a lot of other vendors.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would be very willing, given the right circumstances.