What evidence can you share that demonstrates the impact of the engagement?
The impact has definitely been positive in a number of different ways, and not just the fact that they’ve written and deployed code against requirements and feature sets. They are very dynamic, which means that they adjust on the fly. They’re a very flexible group of developers and resources, and that fits our culture. We have development and QA processes in place, but because of our explosive growth, those processes have been put to the test, and it really helps that UruIT is so dynamic and flexible.
They’ve also been very flexible in how we onboard resources, and the types of resources we’re able to get are usually high quality. Then, I think the third area where there has been a positive impact is from a business standpoint. The business partnership is very solid. When we run into exceptions where we need to negotiate, the negotiations have been very honest and forthcoming, and there’s always a positive result. In general, we get high output and quality resources, and the business partnership is very solid.
How did UruIT perform from a project management standpoint?
I believe they use the same tools that we do, which is the Atlassian suite, namely Jira. Their project management and work ethic are very strong and seem to work well with our own methodology. When we need people to work harder or more hours, they’re on board with that. Obviously, you don’t want that to happen all the time on either side, but when there is a need to have resources work additional hours to meet a deadline, they are absolutely willing to do that. Their project management methodology seems to work well with our own, as we haven’t had any issues in that area whatsoever. It’s working very well for us.
What did you find most impressive about them?
In general, I think it’s that they’re responsive. Every time we have a need, whether it’s an addition to an existing need or we come up with a new one, we talk to them about it, and they’re willing to help find out how they can fill that need. Most of the time, they can; when they occasionally can’t, they give us options where we might be able to fill the need.
Both the resources that do the work and the business partnership are very high quality. They’re willing to work with us, both when the work is at a high volume or when there’s a need that is outside of their core skillset. We greatly appreciate that effort.
Are there any areas they could improve?
I think that in this case, because we’re experiencing such high growth, we’re the ones possibly causing roadblocks. It’s usually us that is the issue, and we have to resolve those issues internally. UruIT is rarely the issue; in fact, since we have decided to make an investment in the partnership, there hasn’t been a time where they have been a blocker in any project. The process that they use internally from a business and partnership standpoint is working very well. We haven’t had any issues with them at all with regard to projects, deliverables, or skillsets.