Tailored software solutions

Founded in 2015, today Upnetix is among the largest enterprises in South-Eastern Europe, specialized in the design and development of seamless software solutions, tailored to meet your individual needs. Drawing on the deep technical and business expertise of our engineering team, we provide our customers with exceptional value for their business. By delivering high-quality solutions with professional integrity, we build successful business relationships based on mutual trust and respect.

As one of the leading companies in the region, we provide the full-range of software development and IT consultancy services, covering all phases of the software development life cycle: from business analysis, design and prototyping to development, quality assurance, deployment and post-project maintenance and support. Our team of over 120 talented engineers excels industry’s most popular programming languages and software tools, allowing us to deliver cutting-edge solutions, aligned with the latest technologies and the best practices.

In three years only we managed to successfully deliver more than 80 large-scale projects for over 55 brands, serving both innovation-driven tech startups and multi-million dollar market-leaders around the globe. As a result, we gained deep insights into industries such as eHealth & Clinical Research, Smart Cities & Transportation, FinTech & Banking, Telecommunications, Media & Entertainment, E-commerce and others, becoming a preferred trusted partner when technology has to be aligned with the business goals.

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2015
Show all +
Sofia, Bulgaria
headquarters
  • Infinity Tower, fl. 15 69 Bulgaria Blvd
    Sofia 1404
    Bulgaria

Portfolio

Key clients: 

Our clients list comprises 55+ brands from industries such as Fintech, Healthcare, E-commerce, Media & Entertainment, serving both million-dollar companies and innovative startups well spread across Europe, North America and the Middle East - Leica Geosystems, Uniper, Bosch Software Innovations, ESL eSports, Notebooksbilliger, ALBtelecom, Saudi Telecom Company and etc.

Reviews

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React Frontend Dev for Engineering Firm

"The developer they assigned is a very nice person and easy to work with."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
June - July 2018
Project summary: 

Upnetix JSC assigned a senior developer to work alongside the internal team on the frontend portion of a traffic metering device in order to meet a pressing deadline.

The Reviewer
 
51-200 Employees
 
Sofia, Bulgaria
Engineering Manager, Engineering Company
 
Verified
The Review
Feedback summary: 

The developer completed the work with seamless and direct communication and at a sensible price. The number of developers at Upnetix JSC is remarkable, which ensures that any client will find the skill set they need.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the engineering manager of an engineering firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Upnetix JSC?

We have an innovative system for traffic metering, which consists of a device that collects real-time data on the number of vehicles at an intersection at a specific time. We needed a UI for displaying the data and metrics so that traffic engineers can perform their analyses and ultimately optimize traffic. We had a strict deadline and needed a partner that could speed up our product’s delivery.

SOLUTION

What was the scope of their involvement?

We provided basic product guidelines and discussed each task of the project together. It basically was a web-based visualization tool, but we didn’t give them clear-cut requirements because they constantly changed. Their developer supported our internal team in building the frontend using React. The backend was based on Node.js, and the device that extracts data from the intersection involves NET Core technology.

What is the team composition?

They assigned an experienced senior developer that worked at our office most of the time. He had permanent communication with our internal backend and frontend developers.

How did you come to work with Upnetix JSC?

We hired a frontend developer separately, who happened to work at Upnetix JSC. Upon his recommendation, we contacted them for the project. After analyzing several other companies, we decided to go for Upnetix because of their reasonable pricing, which wasn’t the cheapest but it also wasn’t the most expensive.

Besides being responsive, it was also beneficial that we had already hired someone on their team. When we agreed on which developer to pick for the project, we were assured that he was skilled.

How much have you invested with them?

We spent $7,000.

What is the status of this engagement?

We worked with them from June to July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The developer they assigned is a very nice person and easy to work with.

How did Upnetix JSC perform from a project management standpoint?

We gave the developer a few tasks and explained what the data means and how it needs to be displayed. We communicated with him directly and used Skype whenever he was out of our office.

What did you find most impressive about them?

Their cost was reasonable. They also have about 100 developers, which we like for when we need a partner for future projects.

5.0
Overall Score Everything was good.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    We’ve had cheaper offers.
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Software Development for Internet of Things Project

“The team is built with very responsible, qualified, and ambitious young people.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

Upnetix JSC provided development services for an enterprise project, working on fixing issues within the platform and creating a new application within it. 

The Reviewer
 
501-1,000 Employees
 
Sofia, Bulgaria
Yordan Mihaylov
Team Lead, Bosch Software Innovations
 
Verified
The Review
Feedback summary: 

The team worked quickly, understanding the project well and completing all the work on time and to a high quality. They communicated effectively and delivered a good end product. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

At Bosch Software Innovations, we’ve been active in the internet of things (IoT) for nearly ten years. We have 250+ IoT projects in the areas of manufacturing, mobility, energy, smart home, buildings, and cities. I’m a software architect and team lead.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Upnetix JSC?

We have many projects with too few resources to cover all of them. We needed a strong team for an enterprise project, with minimal on-boarding time.

What were your goals for this project?

We had to support, continue to develop, and create a new application using Spring Boot, Hibernate, Oracle DB, RabbitMQ, and others.

SOLUTION

How did you select this vendor?

We did research on the market and chose them based on their experience and cost.

Can you go into detail about the services they provided and the scope of the project?

Our EffiLink platform offers a secure connection of customer systems to the Bosch Security Systems control room, via the internet or our network BoSiNet. The solution provides remote secure access to a customer device via the platform, as well as condition monitoring and predictive maintenance. In most cases, the platform allows incidents to be fixed and problems with devices predicted without going to the customer side.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The team was onboarded for a week and all the issues were resolved on time. The customer happily accepted the new features.

How was project management arranged and how effective was it?

The project management was done on our side.

What did you find most impressive about this company?

We had a very good working atmosphere throughout. The team is built with very responsible, qualified, and ambitious young people. The management is also very responsible and supportive.

Are there any areas where they can improve?

The team is effective and does a good job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS App Dev for Telecommunications Company

“Upnetix finds unique solutions to solve any problems we’re facing.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

Upnetix works with the in-house designer to develop multiple apps for iOS and Android. They’re given wireframes and then implement on the designs.

The Reviewer
 
11-50 Employees
 
Netherlands
Rene Beekman
CEO, Factory LTD
 
Verified
The Review
Feedback summary: 

Upnetix has great project management and clearly communicates with their clients. They thoroughly research implementation options, they ask questions early and warn of potential issues, giving plenty of time to solve them.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager at Call Factory LTD, a telecommunications company that provides toll-free and national numbers to small and medium-sized businesses across Europe. We register these numbers, set up the routing and functionality, and maintain the service. We started almost 20 year ago in the Netherlands, and we now offer numbers throughout Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Upnetix?

We had ideas for new products and new services that involved mobile app development.

SOLUTION

What was the scope of their involvement?

They developed multiple iOS and Android apps for us. These are all new services that allow our clients to more easily connect with their customers.

Our in-house designer creates the wireframes and designs then sends them to Upnetix who do the implementation.

What is the team composition?

We have one main project manager who coordinates and communicates with us. The team consists of iOS, Android and backend developers.

How did you come to work with Upnetix?

A colleague referred them to me. They were very open and professional. We were considering other companies, but we immediately hit it off with Upnetix. They understood what we needed, why we wanted it, and where we wanted to take things, which made the whole process much easier.

What is the status of this engagement?

We started working together in 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Upnetix finds unique solutions to solve any problems we’re facing. I’m happy with their work.

How did Upnetix perform from a project management standpoint?

Projects are managed well, everything is communicated quickly and clearly. We get weekly updates of what’s been accomplished, and we have regular meetings with demonstrations.

What did you find most impressive about them?

I’m very happy with their work and process; I would recommend them to anyone. Their technical capabilities are great.

Are there any areas they could improve?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Design For Software Company

"I am fully satisfied with the quality, the timeframes, and the price."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Sept. 2017 - Oct. 2018
Project summary: 

Upnetix designed and built a website to be used in promotions and marketing campaigns. They also assisted with requirements gathering. 

The Reviewer
 
1-10 Employees
 
Sofia, Bulgaria
Alexander Dimitrov
Co-Founder, Software Company
 
Verified
The Review
Feedback summary: 

The new website worked well and  robust, complex marketing strategies. Upnetix impressed with their efficient workflow, collaborative methodology, and receptiveness to feedback. Their pricing and scheduling were also excellent. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of a small software company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Upnetix JSC?

We needed design for a new web site, which we intend to use for marketing.

What were your goals for this project?

We wanted to build a working site that could fully handle our marketing strategies.

SOLUTION

How did you select this vendor?

I personally know one of the senior managers at Upnetix, and asked him to introduce me to their business development unit.

Describe the project in detail.

I prepared a small product requirements document, which described the design results I wanted. We clarified those through a few iterations, and then the actual work began. It was still interactive, since I was reviewing the progress and giving feedback. Everything was handled and evaluated in a fast, timely manner.

What was the team composition?

The Upnetix team included a product manager, who understood the requirements, and a designer, who worked with that product manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was a success. Now my company has a working site, which allows us to utilize our in-depth marketing strategies.

How effective was the workflow between your team and theirs?

Very fast and efficient. High level of collaboration.

What did you find most impressive about this company?

Their fast responses and immediate adjustments to my feedback. They never complained about requirements changes, but focused on delivering the best possible product.

Are there any areas for improvement?

Taking into consideration that I have worked with Upnetix on only this project, I can't give them any recommendations. I am fully satisfied with the quality, the timeframes, and the price.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Software Dev for Entrepreneur Networking Platform

"They’ve been very personal and straightforward."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

Using JavaScript, Upnetix helped develop a custom networking platform for entrepeneurs and investors. The complex platform manages events, meetings, and reviews while integrating with a CMS. 

The Reviewer
 
1-10 Employees
 
Brussels, Belgium
Tanja Baltus
COO, TechTour
 
Verified
The Review
Feedback summary: 

Upnetix integrated quickly and seamlessly with the internal team, implemented a superb project management structure, and communicated clearly about their progress. Unlike most competitors, the agency's senior staff closely monitored code quality and assisted with development when necessary. 

 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Based in Brussels, TechTour provides a networking platform for entrepreneurs, corporates, investors, and advisors. I’m the COO and leader of the community and IT team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Upnetix?

We created a new platform with another company, but encountered issues with their culture and management style. Since we had very little personal experience with development and IT, we needed a long-term partner.

SOLUTION

What was the scope of their involvement?

Upnetix started working in parallel with our other partner company. Now we’re working exclusively with them. It's an extremely complex JavaScript platform that requires custom development work for each element, from event registration and reviews to one-on-one meetings and CMS integration. They managed it well and very quickly got a grip on the platform. 

What is the team composition?

We work very closely together. We started with one junior developer and we now work directly with a frontend and a backend developer. In addition, we have a project manager on our side.

How did you come to work with Upnetix?

We were connected to the owners of Upnetix through a training program and contacted them for a different proposal. We liked their company culture and management, so we started a trial. That gave us confidence that they understood the project and the issues we face, unlike other companies. They also seem to look directly in some of the solutions.

How much have you invested with them?

Our ground costs in 2018 are $90,000 or more.

What is the status of this engagement?

We started working together in June 2017 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is running. We’re doing a lot of adaptions, bug fixes, and functionality improvements. Although there have been some issues, Upnetix wasn't to blame. They didn’t start from scratch.

How did Upnetix perform from a project management standpoint?

They integrated extremely well, and their communication and project management are excellent. They’ve been very personal and straightforward.

What did you find most impressive about them?

The way they structure their processes and their team is very beneficial for us. They’re very hands-on with their staff, and even hold regular team demos to monitor code quality. Even the team leaders are fully aware of the project and can easily step in to answer questions. At other companies, the team leader isn’t completely informed about the project.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We use an Agile system. We don’t have set deadlines.  
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    I don’t know the quality of the code, but can only go by if it’s working or not working.  
  • 4.5 NPS
    Willing to refer

iOS andMobile App Dev for Albanian Telecom Business

“The atmosphere was good during implementation and testing, and we received fast responses.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sep. - Feb 2017
Project summary: 

Upnetix augmented internal staff to design and develop a native iOS, Android, and Windows application. They also assisted with data integration and system testing.

The Reviewer
 
501-1,000 Employees
 
Albania
Sonila Profili
Head of Business Development
 
Verified
The Review
Feedback summary: 

The app has increased sales post-launch, and competitors are copying its innovative and practical design. Upnetix’s designers provided useful suggestions in order to facilitate progressive development. Their professional leadership, timely delivery, and flexibility secured a successful delivery.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m head of the business support system department (as part of the IT group) of ALBtelecom, a large company with around 900 employees. We were established in 1912, and we initially offered landline services. Around nine years ago, the company merged with another telecom company, Eagle Mobile. The company offers fixed and mobile technology, along with IPTV [Internet protocol television], and dedicated internet access through ADSL and Wi-Fi.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Upnetix?

As a technical operator offering mobile services, we wanted the capability to give a mobile application to our customers. We already had a web version through which customers could see their accounts and usage, buy products, and make complaints independently. It was developed in-house, but we lacked knowledge for the mobile end. Mobile apps are the current trend, so we started a tender for the project.

SOLUTION

What was the scope of their involvement?

There were many features we wanted to make available for customers, most of which were similar to those on our web version. Upnetix helped us a lot with graphic design by presenting features in a more practical way from a mobile user’s perspective.

The features we introduced to the mobile app include balance reports showing usage, invoices, payments, bundle overviews, new offer purchases, and complaints.

We developed the app natively for iOS, Android, and Windows. We provided wireframes based on the existing web app. The original layout changed during the project as they came up with ideas on where to put different items based on their specific experience with self-care mobile apps.

We planned to have the implementation of the project done in two phases. A part of the solution was the actual data being exposed beyond the mobile app, which depended on our resource availability. Upnetix handled the app part and some of the integration, while the APIs which needed to be exposed were done by our telecom software development team.

They provided system tests, but we also had a three-week testing period on our side.

What is the team composition?

We worked with a project manager and a team manager who led the technical developers and graphic designers. There were developers assigned for each operating system.

How did you come to work with Upnetix?

We had a procurement process in place, and it may have involved other candidates as well.

How much have you invested with them?

The cost of their work was around €80,000 [U.S. $95,000].

What is the status of this engagement?

We started working with them in September 2016 on the analysis phase. The first part was delivered 3–4 months later, in December, and the second phase was completed at the beginning of February 2017. The app was initially launched in December 2016 to the families of our employees, and the main launch to the Windows, Google, and Apple stores was in February 2017 .

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their designers gave us very good ideas on how the design should match both the customer experience and our brand. They also gave us excellent suggestions based on their experience with self-care apps, which we followed.

The first version was launched to employees and their families, while the second one was launched to all telecom customers. The application was perceived as innovative and practical.

There are currently four telecom operators in Albania. After launching the app, we noticed that our competitors started launching similar ones in terms of design. Users can easily understand their usage through the dashboard.

Our sales also increased after introducing the app as a new sales channel. People are using it instead of sending SMSs or going to our shops. It gives our users to do everything independently.

How did Upnetix perform from a project management standpoint?

Their manager was professional, and also had good IT skills. Everything was delivered on time, even after the rescheduling that was done during the analysis phase. We had a critical schedule, given that the integration part was developed by our internal team. Upnetix also managed our resources in terms of delivering goals.

What did you find most impressive about them?

The overall collaboration was very good, even during the implementation and development phases when we had to makes some change requests. Upnetix was flexible in accepting these changes, even though the elements were not essential. The atmosphere was good during implementation and testing, and we received fast responses.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    There is always room for improvement, but the quality was very good.
  • 5.0 NPS
    Willing to refer
    They will definitely be invited to upcoming projects.

App Development for Hotel e-Commerce Startup

"They are high-caliber, well-rounded people who provided fast, high-quality work that was just lovely."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Sep. 2016 - Dec. 2016
Project summary: 

Imperia Mobile developed a mobile application from an existing prototype for a startup in the hotel industry. They also worked on the apps' mobile responsiveness and existing backend issues.

The Reviewer
 
1-10 Employees
 
France
Yannis Anastasakis
Owner, Upgrade 2
 
Verified
The Review
Feedback summary: 

The client was extremely pleased with the design and development of the application as it has helped conversions increase significantly. They delivered a high-quality product on time and received unparalleled customer service.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a small startup that specializes in offering ancillary sales opportunities to hotels. We attach ourselves to the reservation process during the booking process for hotels. For instance, after a reservation is made, we allow customers to customize their stay by buying additional items and services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imperia Mobile?

We built our company around the product we developed with Imperia Mobile. We originally developed a prototype, but it needed major improvements. It didn't have universal behavior, and it wasn’t mobile responsive. There were quite a few issues on the backend as well, the side that the hotels used to load their products.

SOLUTION

What was the scope of their involvement?

We had challenges with both the consumer side and the hotel side of our product. The bigger problem was for the consumers. We needed Imperia Mobile to go in and completely redesign the online shopping experience: from the prompt that asks about customizing the guest’s stay to the shopping cart, and from the shopping cart to checking out. On the backend, where the hoteliers go, Imperia Mobile also needed to do a smaller redesign. The consumers use the front-end to choose how to customize their stay after they reserve a room, and the hoteliers use the backend to load conditions that fence off an offer and make sure it’s made to the right person.

How did you come to work with Imperia Mobile?

My CTO recommended Imperia Mobile. I have no idea how he found them, but he put them forward. I saw some of their work, spoke to them, and decided to give them a go. During our process, we considered at least 10 companies if not more. Then, we shortlisted three and eventually went with Imperia Mobile.

How much have you invested with Imperia Mobile?

I’m not going to mention cost at all. Compared to everybody else I spoke to, Imperia Mobile was average. They weren’t the cheapest or the most expensive.

What is the status of this engagement?

I think we started working together in September 2016, and it lasted for at least a couple of months.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The conversions we are achieving are unbelievable, and I’m happy with them. I’m confident in telling hoteliers to buy my system because after guests make a reservation, more than a third of them will select an additional customization using the app that Imperia Mobile built.

How did Imperia Mobile perform from a project management standpoint?

Imperia Mobile was professional and on the ball, and they were faster than I expected. We had a couple of delays, but they were mostly on our end. The project did run over a little bit, but I was OK with it. In terms of how responsive they were, I wish I had more people like them to work with. I've worked with other companies before, and I would call them once a week or every few days, and they still wouldn't be able to deliver with the kind of clarity that Imperia Mobile did.

I’m not sure how many of their people worked on the app; I think it could be over 10. We had at least one designer and a project manager, and we also probably had at least three specialists working on the different technologies we needed. 

What did you find most impressive about Imperia Mobile?

They are high-caliber, well-rounded people who provided fast, high-quality work that was just lovely. We designed the minimum viable product, but we didn't have all the talent that Imperia does. Their talent really impressed me. I previously had hired some designers who were coming up with terrible designs which were unbelievably bad and full of obvious mistakes. Working with Imperia Mobile was just a smooth experience. The interactions I had with Imperia were on par with the best service I got with Amadeus, which is a huge development company. My project manager knew the technology, knew the pitfalls, and knew what she was talking about. If I came up with an idea and ran it past her, she could tell me, “From a mobile design perspective, I’m fairly sure they’re going to say this won’t work,” and I could tell that she was being genuine.

Are there any areas Imperia Mobile could improve?

I would have loved to have found them a little bit cheaper, and if they were, they would be the perfect company. But I guess you get what you pay for, and they were a good value overall, so I can't really complain. 

5.0
Overall Score It was a positive experience, and we definitely will be using them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    Four would be too harsh, but five would mean I'm completely delighted.
  • 5.0 Quality
    Service & deliverables
    I’m genuinely, properly happy with Imperia Mobile. They’re really good.
  • 5.0 NPS
    Willing to refer
    I would absolutely recommend them to a friend.

Mobile App Dev for Health Education Firm

“We are dealing with a highly professional team, and we’ve never had any issues with them.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2016 - Dec. 2017
Project summary: 

Upnetix has just completed developing a mobile app that features medical content for healthcare patients and practitioners. They built the app for iOS and Android devices.

The Reviewer
 
11-50 Employees
 
Amman, Jordan
Khaled AbuShqear
Senior PHP Developer, Nabed
 
Verified
The Review
Feedback summary: 

The app has received positive feedback and has minimal issues. The collaboration has gone smoothly, thanks to Upnetix’s professionalism and efficient project management. However, they could improve in terms of flexibility and pricing.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a senior PHP developer for Nabed, a company that specializes in optimizing healthcare outcomes. We communicate educational content to patients in an engaging manner and empower health practitioners with tools to better serve their patients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Upnetix JSC?

We outsourced the process of developing the mobile application.

SOLUTION

How did you select this vendor?

They were referred by a contact.

Describe the project in detail.

They built a mobile application that focuses on selective health topics. It was packaged as one of the services of STC [Saudi Telecom Company], which acted as the mobile operator.

What was the team composition?

We’ve worked with their head of mobile, 1 project manager, at least 1 iOS developer, at least 1 Android developer, and at least 1 QA [quality assurance] officer. That number increased with time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The overall feedback has been positive. The quality of the final product exceeded expectations.

How effective was the workflow between your team and theirs?

It is highly effective.

What did you find most impressive about this company?

We are dealing with a highly professional team, and we’ve never had any issues with them.

Are there any areas for improvement?

Sometimes, they follow rules literally, which leaves very limited space for flexibility when situations require it.

5.0
Overall Score It has been an excellent experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It has been perfect.
  • 3.0 Cost
    Value / within estimates
    The cost of change requests is somehow high.
  • 4.5 Quality
    Service & deliverables
    We’ve had some bugs, but no bug, no code.
  • 5.0 NPS
    Willing to refer
    I would refer them, without a doubt.