Uplers

Please describe your company and your position there.

We are a company specializing in helping expats in Germany find the best insurance plans for their individual circumstances. My role here is Content Marketing Manager.

For what projects/services did your company hire Uplers, and what were your goals?

Both for marketing efforts of our main brand, as well as taking a sister brand off ground, Uplers supported us with SEO and SEM measures and content creation. As the insurance market is very competitive in Germany, our goal was very broadly to improve our ranking and grow our brand awareness.

How did you select this vendor and what were the deciding factors?

Unfortunately, I cannot comment on this as I joined the company only after Uplers was selected.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Uplers worked on the following SEO tasks for us: keyword research, website assessment, Google Ads campaigns, analysation of KPIs, strategical advise, linkbuilding, content writing

How many people from the vendor's team worked with you, and what were their positions?

We worked with around 10 people at Uplers; our direct contact persons were project coordinators.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Uplers team was very flexible and open to our requirements and wishes. Even with a time difference, we were able to communicate well and got regular updates on our SEO stats and updates.

Describe their project management style, including communication tools and timeliness.

We regularly communicated via E-Mail, Slack and video calls, which we were able to flexibly schedule according to the day's or week's situation.

What did you find most impressive or unique about this company?

Even with changing circumstances, the team at Uplers was able to quickly adapt to our requirements, which is very important to us. The entire team, but especially Paryusha and Ryan were very helpful, reliable and competent and made sure to communicate deadlines, deliverables etc. quickly and dependably.

Are there any areas for improvement or something they could have done differently?

Project documentation over a longer period of time would be helpful for reference, whenever a handover is required.

Please describe your company and your position there.

I am the business owner for an online retailer of import toys and collectibles. We specialize in anime figurines, statues, clothing and goods.

For what projects/services did your company hire Uplers, and what were your goals?

Sales were flat and we needed to increase traffic and ultimately sales to reignite growth.

How did you select this vendor and what were the deciding factors?

Uplers stood out among the many others because they really took the time to understand our business and industry which is very nuanced. They delivered extremely detailed strategies and had a strong understanding of exactly what needed to be done to help us reach our goals.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Our initial scope was to have Uplers properly setup and then run our Google Ad Campaigns. They first completed an audit of our current campaign structure and discovered many areas that could be drastically improved upon.

On-site coding was analyzed and necessary adjustments we made to ensure we properly tracking all conversions which is our main KPI. Following, they prompted us to segment all of our products into a variety of different categories for a discovery period.

After the discovery period, they strategized and developed an entirely new campaign structure to help us maximize conversions. From there they deployed specifically targeted Search, Brand, Display, Shopping, and Remarketing Campaigns. We almost immediately started seeing results. After being very pleased with their performance, we have since extended our contract to also now include Facebook, Instagram, and Bing.

How many people from the vendor's team worked with you, and what were their positions?

They assigned a project manager named Keshav and technical aid Aejaz whom then carried out requests for all activities required amongst another set of team members to facilitate all efforts.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a retailer, our main KPI is conversions revenue. Month over month we continue to improve and maximize sales even on the same budget.

Describe their project management style, including communication tools and timeliness.

They are one of the most communicative firms I have ever worked with. We have weekly zoom meetings and are connected via messenger so there is always an open channel for dialogue. They follow-up with detailed emails from all calls and meetings recapping topics of discussion and documenting any action items. We receive monthly reports and analysis which provides us a comprehensive understanding of campaign performance to ensure every ad dollar spent is being maximized.

What did you find most impressive or unique about this company?

Their level of professionalism and overall knowledge within the industry stands out. They put in a lot of due diligence before getting started on any task and it’s ensure we have had both a smooth and successful ongoing project. It is exciting to find a firm that becomes equally excited with project performance.

Are there any areas for improvement or something they could have done differently?

Truthfully, I really have no complaints. They have executed at every stage of the project and I look forward to our future endeavors for continued growth.

Please describe your company and your position there.

I'm a strategist and account director for a full service digital agency.

For what projects/services did your company hire Uplers, and what were your goals?

We were engaged by a client to build a Wordpress website based on their supplied designs. The goal was pixel-perfection, intuitive CMS and cost efficiency.

How did you select this vendor and what were the deciding factors?

We've worked with Uplers before and have only ever been delighted with their work, attention to detail, communication and speed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Wordpress + ACF Pro + varied misc client requirements. Included contact forms, configurable blocks, custom fonts. There was much to-ing and fro-ing as the client changed their minds about their own designs, sizes etc. Uplers were only ever accommodating of this.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a number of friendly project managers and developers directly.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This was a project delivered under pressure for a very demanding end client. While the client will never be pleased, we were very happy with the ways of working and our collective ability, with Uplers, to deliver this unusual project.

Describe their project management style, including communication tools and timeliness.

When anything was unclear in the brief, Uplers scheduled video calls including all stakeholders from project team to developers. Communication was thorough and frequent. They followed all deadlines and never went beyond the budget. Bugherd used to great effect for amends and snagging.

What did you find most impressive or unique about this company?

Great people, great quality work, huge expertise, always positive, very fast, very flexible.

Are there any areas for improvement or something they could have done differently?

None

Please describe your company and your position there.

I am Head of Brand Partnerships which includes being responsible for the company website and related content at a digital product consultancy.

For what projects/services did your company hire Uplers, and what were your goals?

We had entered a new phase of growth and had recently rebranded. We need our new identity reflected in our website. We also had the requirement that it had to leverage the Hubspot CMS as we wanted all marketing, sales and web analytics flowing through the same platform. The goal was to build a scalable and performant website that accurately reflected our new brand identity.

How did you select this vendor and what were the deciding factors?

Uplers came recommended to us from a trusted partner of ours. We also new that Uplers had expertise in Hubspot, which was a requirement. They are also priced right.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Uplers had to work very closely with our CEO, web designer(s), copywriter(s) and myself to define all the requirements, do's and don'ts and ultimately take our brand and interaction designs and implement them to the pixel. We delivered the designs, Uplers created the page templates in Hubspot and was there to make sure launch went smoothly. We also engaged them towards the end to provide technical SEO consulting which I believe helped us tremendously.

How many people from the vendor's team worked with you, and what were their positions?

Dhruvin was out Project Manager. We did not have direct contact with our dev team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site performs at the highest levels for speed which is something we were very concerned about as well as making sure we didn't lose existing ranking with Google. Since launch organic traffic has gone from the low 100s to several thousand a month. This is a testament to the implementation and our marketers doing their part with the right content.

Describe their project management style, including communication tools and timeliness.

We had a good experience (not great) when it came to communication and we could have checked in a bit more often but that was minor as anything we asked for was promptly taken care of.

What did you find most impressive or unique about this company?

They did everything with a smile and tried to accommodate us when we pushed for certain unique animations and interactions on the website. They are very collaborative and understanding. We are busy doing our day jobs and to get our attention and focus is difficult at times. They did their best to work with us along the way.

Are there any areas for improvement or something they could have done differently?

I really don't have much, if anything.

Please describe your company and your position there.

I work for a small marketing agency in Ohio. My primary role is client services, account management, and project management.

For what projects/services did your company hire Uplers, and what were your goals?

We were tasked with creating a new homepage for a pre-existing Hubspot templated website for a large, multi-national company. The goal was to create a visually striking custom design that was not limited by the functionality of the current website.

How did you select this vendor and what were the deciding factors?

We were familiar with Uplers through referrals.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Hubspot template was extremely limited in terms of customization so we created a custom design that needed to be developed by an outside firm. The new template also needed to incorporate elements (like a global nav) from the existing website template. We had a kickoff call with the Uplers team to walk through our design, they even proposed additional solutions during the call such as improvements to the header and potential challenges.

How many people from the vendor's team worked with you, and what were their positions?

We quoted and kicked-off the project with the Business Growth Manager. The Jr. Project Manager was also on the project kickoff call and we worked with him throughout the rest of the process.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While the new page was only recently launched, we (and the client) are thrilled with the outcome and excited to start measuring the change in traffic, specifically a decreased bounce rate. Uplers helped us implement a heatmapping tool for no extra charge just prior to launch.

Describe their project management style, including communication tools and timeliness.

We communicated with the Jr Project Manager regularly via email. After the initial project delivery, we communicated daily with edits and 90% of the time received a reply same-day. They were willing to hop on Zoom calls same-day when requested. Not once did I need to send a "Following up on" email.

What did you find most impressive or unique about this company?

As a project manager, the responsiveness of Uplers was one of the best aspects. They delivered great work, on time. They made edits quickly and even went above and beyond, suggesting additional changes we didn't think were possible within the constraints.

Are there any areas for improvement or something they could have done differently?

Overall the work was great, but there is always more room for QA to reduce the back-and-forth of editing.

Please describe your company and your position there.

We are a cyber security company. I am the Web Designer.

For what projects/services did your company hire Uplers, and what were your goals?

We hired Uplers to develop multiple WP templates. Our goal was to migrate an existing blog into our WP instance and take advantage of the move to refresh the templates and functionality.

How did you select this vendor and what were the deciding factors?

We have been working with Uplers for over 6 months now so it was an easy decision to go with them. They have a great team, respond quickly, and get the job done.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team at Uplers had to deliver coded templates in a dev environment based on mockups that had been provided for them. They accomplished the tasks required within the promised turn-around time.

How many people from the vendor's team worked with you, and what were their positions?

We have an on-going relationship with Uplers, so we normally work through our account manager. It's very rare when we can't get all of our points across just the single point of contact, but when we can't, we jump on calls with lead developers on our projects.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ahead of schedule. Minor QA bugs that needed to be hunt down and fixed. Always very clean code that I can later pick up and tweak if needed without their assistance.

Describe their project management style, including communication tools and timeliness.

We start all of our projects in Asana. My account manager gets to it with their team and communicates with me via email as needed. It was very much hands-free for me, which allowed me to focus on other priorities.

What did you find most impressive or unique about this company?

Their work quality combined with their pricing models and their turn-around time.

Are there any areas for improvement or something they could have done differently?

Sometimes the time zone difference can make things difficult and you have to wait more than you'd like to get some things completed, but for the most part if you give your project enough time, this isn't an issue.

Please describe your company and your position there.

I am the Marketing Automation manager, who is responsible for building the landing pages and email marketing assets.

For what projects/services did your company hire Uplers?

Designing and developing email marketing and landing pages templates on Hubspot platform

How did you select this vendor and what were the deciding factors?

We chose Uplers because of the impressive portfolio, affordable price and experienced and high skilled team of professionals

Describe the project in detail and walk through the stages of the project.

We work with Uplers on several ongoing projects simultaneously: from creating banners and social media images to developing new landing pages and email marketing templates.

How many resources from the vendor's team worked with you, and what were their positions?

In total we work with 3 people: Account Manager, Project Coordinator and Designer.

Can you share any outcomes from the project that demonstrate progress or success?

The main achievement for us that working with Uplers enables us to deliver high-quality marketing projects even in a short period of time.

How effective was the workflow between your team and theirs?

One of the things we enjoy most working with Uplers is their responsiveness. Uplers team is always in touch even though we are in the different time zones.

What did you find most impressive or unique about this company?

We appreciate the attention to details and thoughtful approach of the Uplers team. They are doing a great job, always delivering high-quality projects according to the deadline, while educating their customers on industry best practices and new technologies.

Are there any areas for improvement or something they could have done differently?

I think the next step for us working with Uplers will be organizing all the projects in one place. We are working in multiple projects simultaneously, so sometimes it's hard to keep track. It would be great to have one personal cabinet/profile, where you can see al the project and their statuses together with wallet balance.

Please describe your company and your position there.

I'm the owner and CEO of a private matchmaking firm that caters to CEO's, Doctors, etc.

For what projects/services did your company hire Uplers, and what were your goals?

We hired Uplers to build us a new website on Wordpress, our goals were to create a new and better website that would grab your attention immediately.

How did you select this vendor and what were the deciding factors?

We saw their work and compared to the others it was no competition, their work was for sure professional and met our standards.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We discussed that we wanted the site on Wordpress and looking very professional and clean. We sent them an example of how we wanted the site designed and delivered, once they received it they began to work and the progress they made in the first 3 days was amazing.

How many people from the vendor's team worked with you, and what were their positions?

Arjun, Ustav and the rest of the team were very helpful throughout the whole process and made sure any questions we had were anwser with an explanation.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This new website that they've developed has blown our old one out of the water! Our clients' response to the new website design was very positive and supportive.

Describe their project management style, including communication tools and timeliness.

They always kept us in the loops and answered any questions that we had about anything project related. Arjun and the whole team were amazing throughout the whole process.

What did you find most impressive or unique about this company?

Their work ethic and response times, they were always keeping us informed and completing task given to them almost instantly.

Are there any areas for improvement or something they could have done differently?

No, They're amazing and I'd recommend them to anyone looking for a website development team. Their work, communication and ethic are out of this world!

Please describe your company and your position there.

EFEX is a Managed Service Provider with 20 locations across Australia. My role is Marketing Specialist and I have been tasked with launching the business' digital marketing efforts.

For what projects/services did your company hire Uplers, and what were your goals?

EFEX had never marketed online and needed to start from scratch. We also launched a new sub-product, Jet IT which needed brand awareness and lead generation.

How did you select this vendor and what were the deciding factors?

I have previously worked with Uplers years ago when working in an agency. I knew they were reliable, easy to work with, and able to get good results.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

For our initial EFEX project, the scope was largely around increasing website traffic and conversions through Search. We also supported this with a 9 month SEO project.

More recently Uplers has helped with content creation as well. Jet IT required LinkedIn and Google SEM to help establish brand awareness and lead generation over a short period, post-launch.

How many resources from the vendor's team worked with you, and what were their positions?

My day-to-day dealings have been with one dedicated product manager, however I know there are a full team behind her. Execution Team - Saurabh Sharma, Renuka Jadav, Himani Garg Account Manager - Kewal Sanghadia Project Coordinator - Dhrumi Mehta My experience with Dhrumi has been wonderful.

She follows up when I forget thing, but understands when I have other priorities. Reports and meetings are shared monthly, or more regularly when required. I have also had the ability to ask for advice and general suggestions, eg ideas around improving on-page conversions, and Dhrumi and team and more than happy to help out.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our efex brand SEM conversions have increased from 5/month to 45 over 10 months. Our top 10 keywords are increasing month on month.

How effective was the workflow between your team and theirs?

Uplers works as part of our team. They understand our complex business and are now quick to make suggestions which would benefit our marketing outcomes.

What did you find most impressive or unique about this company?

As well as providing thorough reports and feedback, they are very responsive. I know that if I have a question or request it will be addressed within 48 hours (depending on urgency).

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind at the moment. Potentially a monthly 1-page summary which could be circulated the Executive Team or the Board, but this isn't something I've required (a 'nice bonus')

Please describe your company and your position there.

Ubrik Media is a digital marketing agency located in Dubai. We provide marketing services for B2B businesses and educational institutions within the United Arab Emirates. I am an account management executive within the firm, charged with meeting client targets and service delivery on a month-on-month basis.

For what projects/services did your company hire Uplers, and what were your goals?

One of our clients had very poor site performance and they wished to improve the search engine optimisation of their website. We were in need of an agency that could analyse and improve the on-site, technical and off-site SEO aspects of our client's website.

How did you select this vendor and what were the deciding factors?

We evaluated a number of agencies in India that provided SEO services and held meetings with them to understand their calibre and competency. Eventually, we settled on Uplers due to their extensive portfolio, expertise and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We started off with an introductory call to make sure that both parties were on the same page regarding the project, the client, and goals and targets. After the call, Uplers conducted an SEO audit, thereby determining the critical areas and issues that needed to be fixed immediately vs low priority tasks that could wait.

After a thorough analysis of the audit, they provide me with a concise list of actionable items that I could directly forward to the client for improving their on-site and technical SEO. This included everything from replacing the meta-tags to optimising Java and CSS scripts. They also got back to us with a WIP sheet that could be used to track priority tasks and their status.

This combined with a dedicated Slack channel ensured that communication was seamless and smooth. In addition to the above, Uplers was also working on improving the off-site SEO through guest posting, backlinks and directories. They were able to obtain guest posts from credible websites with impressive domain authorities.

Month-on-month data reporting and analysis was carried out as well. We had weekly calls with Uplers to discuss improvements, updates and requirements from both parties.

How many resources from the vendor's team worked with you, and what were their positions?

The project was initiated by Mukund B., an account manager at Uplers. However, it was Divyani P., our project coordinator who handled the entirety of the project and had the most interactions with us.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Uplers recommended a series of changes to our client's website and classified them based on priority. Not only that, but they also provided detailed steps on how to implement the suggested changes. It was comfortable working with them as we did not have to put in extra effort to ensure that the project ran smoothly. In addition to that, we also had access to insights on the month-on-month changes in rankings and Divyani was always available to clarify any query that we had.

How effective was the workflow between your team and theirs?

As mentioned above, we had a weekly call with Divyani where we discussed any pending tasks for the week, whether it was from Uplers' end, Ubrik's or the client's. We also discussed improvements and updates. In addition to that, we also had a Slack channel dedicated to Uplers where day-to-day discussions took place. Overall, workflows between the two teams were smooth and effective.

What did you find most impressive or unique about this company?

Their methodology is what we found most interesting. They provided us with a timeline at the beginning of the project and managed to deliver on time on each and every occasion.

Are there any areas for improvement or something they could have done differently?

We are completely satisfied with Divyani and the Uplers team. Their approach was commendable in terms of understanding our client's problems and helping us solve them.