Could you share any statistics or metrics from this engagement?
We haven't had a chance to delve into very deeply into the numbers in terms of traffic and analytics at this point because we just went live at the very tail end of August. But, the project is working very well, and we are not encountering any difficulties.
One of the goals of the project was to utilize a suite of tools that was going to be more contemporary and provide more options for content and information for ourselves (Global office) and for our chapters. We're empowering the chapters to design their own pages, menus and content - the things you expect to do with your own managed website. This required support from the vendor before or our global staff. Now with the new tools suite, we can go in an entirely different direction. Chapters can recap events, photos and media and better tell the story of their local chapter. We have pretty robust plans for doing more, not only for the chapters, but for our member and site visitor constituents as well by helping to match businesses and business owners who are struggling and seeking assistance with the people in our association that they can engage with to hire and do turnaround/restructuring work.
The feedback thus far has been very good from the chapter administrator users and their volunteer member boards of directors. They’ve been waiting for this project to finish for quite some time. The next phase will include making some improvements on the back-end side empowering customers to transact within the site as quickly and as easily as possible. One of the most important elements of the design was to make sure that it was a responsive design. All content and images resize and render well on whatever device or browser the visitor may be using whether it’s a PC, tablet, or mobile phone.
How did Unleashed Technologies perform from a project management standpoint?
They did a good job of communicating where they were most of the time. The initial design phase took longer than we expected, leaving us short of enough time to do the diligence and testing we needed before going live. Fortunately we did not have to adhere to a hard go live date. We took our time and did it right. It took a little bit longer than we would have hoped to go through testing of everything but that was also our job to fulfill. They were responsive to our needs, concerns and paid attention to the priorities and weights we assigned to various tasks for completion along the way.
What distinguishes Unleashed Technologies from other providers?
Their professionalism was top notch. As a staff member of the association, we don’t embark on huge capital projects like this very often. It can be very stressful. When things don’t work initially as expected, it can be frustrating. Unleashed Technologies prided themselves on being very responsive to us. They showed the ability to understand the technology involved and designed a solution that serves many needs, audiences and wants - global entity, chapters, members and other customer visitors.
Is there anything Unleashed Technologies could have improved or done differently
Sometimes the initial documentation and training received is not as complete as you would like. It can be difficult for the vendor to provide personalized documentation that will tell you and your end users (our chapter staff) how to administer the site. It tends to come along later than you really need it.
We also experienced some added back and forth with regard to testing and delivery. They might report a particular task is completed, telling us through the tracking system that they fixed something, and then we go back and actually find that it's not working to our satisfaction. We had to ping them and have the task reopened and revisited. This is probably a normal part of these types of projects. Maybe it was the tracking tool. Ultimately we got where we wanted to go and there was no task or challenge they could not fix.