Can you share any information that demonstrates the impact that this project has had on your business?
The new application allowed us to manage our distribution network more efficiently. Thanks to its scoring algorithm, we can actively distinguish the most involved distributors and influence the underperformers. The application gives value to distributors by creating an environment where partners compete to rank higher. Thanks to the filtering feature, they can also attract customers interested in particular inventory. This results in high-quality customers visiting our offline stores. It's so beneficial that distributors can actively promote our products and increase our sales.
How was project management arranged and how effective was it?
We've been satisfied with their project management at every stage. We like their professionalism and initiative. They don't react impulsively to our proposals, but keep us informed of their progress and actively present ideas based on our experience. United Ideas organized the project well, created graphics quickly, and began programming just as promptly. When we call or write, we get prompt answers. We're delighted with their communication, their commitment, and the availability of our project manager.
What did you find most impressive about this company?
United Ideas stayed engaged into the last days of the project. Even after delivering the final product, they implemented our minor requests for many weeks. We appreciated working with the same people, even though they already had another project. I’m happy to say that we will extend our cooperation and start another project soon.
They try to be as accessible, helpful, and involved as possible. They act as consultants who aren't afraid to disagree with us, suggest a better solution, or challenge our ideas with their experience. They're actively interested in whether everything works as it should, whether we have questions, or whether we want to work on other functionalities. We like this approach very much.
Are there any areas for improvement?
United Ideas has a startup spirit that is great for their industry. They are funny, flexible, and informal. However, companies like us follow specific, complicated corporate procedures that lengthen the decision processes. To cooperate with enterprises like ours, they should approach conversations, meetings, and presentations formally. I enjoy this cooperation and strongly recommend that they maintain a high level of customer service.