Can you share any outcomes from the project that demonstrate progress or success?
The project ran smoothly, with some minor issues that were quickly fixed. We were able to launch the app on time, which is somewhat unheard of. The updated app is now in both stores and working properly. Thousands of people use the app, and our business has been growing month after month. Also, we've received very positive press and app reviews. We're evolving very fast as a company, and we require that any updates or changes happen quickly. They've never failed to deliver what we've asked of them and had a suggestion for every potential problem we faced along the way.
How effective was the workflow between your team and theirs?
The overall experience was good, even though we still look for improvements in terms of planning, communication and project management. We communicate over chat, email, and Trello and work in a waterfall methodology. I also remain in regular contact with all developers - they are very collaborative in their approach, and they've done a great job of balancing their recommendations with our opinions. Thanks to our frequent discussions, we were able to choose the best way forward together. The whole team is very flexible and understanding, along with development, and made sure to make the app exactly how I envisioned it. Needless to say that they completed each feature on time and stuck to our initial contract.
What did you find most impressive about this company?
They're a small team with many capabilities. At the beginning of our cooperation, we specified the budget for each task and feature. Needless to say that United Ideas delivered all of the agreed features within the most optimistic hourly predictions and on time. Besides, working with the whole team is fun, and their price is competitive. I appreciated that United Ideas helped me with the learning curve and provided all the information I needed to make me feel comfortable and make better business decisions.
Are there any areas for improvement?
Each project has its difficulties, but we managed to solve them all, learning on the job. They could do more QA as there were some issues or bugs that I found during testing, but there was nothing critical. It's also understandable when you take over a project from a different vendor.