Can you share any measurable outcomes of the project or general feedback about the deliverables?
The application has already launched and at the moment is available in stores for iOS and Android, but we haven't reached out to many of our volunteers yet. We first want to make sure everything is working fine, so only a small group of people have it now.
Once we launch the platform for everyone, it will be an absolute game-changer. By reducing the administrative work the platform is going to save a significant amount of time in terms of contacting our volunteers about what is and isn’t required.
The current iteration is complete, but United Ideas continues to create and implement new features and minor fixes. We’ll likely be contacting them in the future when we start developing the next phase.
Describe their project management style, including communication tools and timelines.
We held calls anywhere from daily to every two weeks depending on where we were in the project. For certain deliveries, we even touched base 2–3 times a day. Our project manager provided weekly project updates and whatever is pending, they highlight the roadblocks properly.
What did you find most impressive or unique about this company?
Their communication skills are good across the board and they’re very proactive. I’ve seen it at the engineering level, to the account manager, up to their CEO and they’re very forthcoming with anything.
If there’s any issue, they’ll tell you about it and try to find a solution. Our current plan is to continue using United Ideas for the next version of our application.
Are there any areas for improvement or something they could have done differently?
We didn't have any problems with going over budget, or unresponsiveness. The application could have been delivered a bit sooner, but it's hard to say as we also requested a lot of changes along the way. Projects like CRM integration have a tendency to be delayed because they require a lot of communication with other providers.
Nevertheless, any delays were always reasonable and we could have honest and open communication about any problems.