Can you share any information that demonstrates the impact that this project has had on your business?
It was a digital piece of work, so it's easier to measure. We defined a few KPIs that provided good analytics of our work. However, what’s even more significant, the number of online leads doubled.
We have opened a whole new channel of potential customers and, actually, this is something we didn’t plan at all. It’s a lot more comfortable for people to start configuring their dream car right from their devices. The entry barrier is much lower, and it’s as simple as that. Moreover, we can capture these people now and convert into qualified leads.
How was project management arranged and how effective was it?
We kept in constant contact and regularly gave them feedback during meetings in our offices. Project milestones were captured using Trello. Having access to all that information was useful for us as a client.
I never felt in the dark about our progress. The budget was in line with what we expected, and they were generally ahead of schedule. If there were delays, it was on our end, not theirs. They were always available for us and very professional overall.
What did you find most impressive about this company?
Project management was good; they made it easy. There's a lot of flexibility, without the restrictions of rigid rules. They feel like a small business with very high standards. They kept to our budget and kept me informed through the entire engagement. We plan to extend our cooperation in the near future.
Are there any areas for improvement?
We ran into occasional scripts integration barriers along the way, but they were always flexible and came up with creative solutions to keep us moving forward.