Can you share any outcomes from the project that demonstrate progress or success?
We created five mini-series of the game. Unfortunately, despite thousands of downloads, the app didn’t generate the expected revenue, so we still have to decide if we want to continue or kill the project. Naturally, I can’t blame United Ideas for such circumstances. If we decide to continue development they will be first to know it.
How effective was the workflow between your team and theirs?
Although we used them as a partner, they took total responsibility for everything, including project management. They were pretty good and on top of things. We only spent a relatively small sum to complete the app—however, most of the time I felt like their biggest client because I was working directly with their founder. That goes to show the level of customer experience they provide.
What did you find most impressive about this company?
They’re invested in their clients and work; it goes beyond just a paycheck. For example, their business understanding helped save a lot of money and time. In order to reduce our risks, Lukasz took advantage of every technical option to test our idea at a very early stage.
Likewise, the whole team worked hard to provide a high-quality product. I couldn’t have appreciated this more; if they hadn't, we would've spent far more resources to get the same level of work.
Are there any areas for improvement?
We ran into some issues with the quality of the audio originally, but the team worked diligently to resolve that. There were also a couple of little things that were slightly cumbersome, but this is to be expected when working with any agency that isn't just down the street from you.