ChatBots development company

Unibot — chatbot development company, located in Kyiv, Ukraine. 

Chatbots are an essential way to let users interact with organizations. They speak the same language we do, can answer questions and offer support. By adding a natural language to messaging apps and social channels, bots can break down the barriers to fast, efficient customer communications.

We are a team of developers, digital marketers, creative writers, and strategists. And we create chatbots for instant messaging between brands and people.

We create automatization of wide range of business areas (banks, electronic wallets and payment systems, gaming, government housing systems, informational web portals, ticket systems).

Creative task solving approach!

 

 
$5,000+
 
$25 - $49 / hr
 
2 - 9
 Founded
2016
Show all +
Kyiv, Ukraine
headquarters

Portfolio

Key clients: 

With a deep understanding of what works, we work with intelligent brands of all industries to create intelligent bots that make difference.

 
Salateira Bot Image

Salateira Bot

Salateira, an international chain of fats-healthy restaurants, needed to make service more personal, and fasten a order process.

Try it: http://messenger.com/t/salateirabot

 
Formula 1 Baku City Circuit Image

Formula 1 Baku City Circuit

Objective: Develop a chatbot for solving the most common requests.

Solution: Formula 1 Baku chatbot will help you in the navigation of territory Azerbaijan Gran Prix, tell about the lineup, choose the best grandstand to watch racing, notify of results, remind about autograph sessions.

   
Leo Bot Image

Leo Bot

Objective: To provide users with a simple tool for instant and secure money transfer in one tap, Leogaming and Mastercard aimed to develop the first Ukrainian banking bot in Messenger.

Solution: Leobot has an integrated digital wallet, Masterpass, allowing users to make any transactions right in Messenger, from transferring money between cards to paying for services.

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Reviews

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Chatbot Dev for Dating Service

“Despite being outsourced, they really became like an in-house team for us.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2019 - Ongoing
Project summary: 

Unibot is developing a chatbot with NLP solutions for a digital dating service. They’ve built the backend and created support boards for customer service. The team plans to add more messengers to the chatbot.

The Reviewer
 
1-10 Employees
 
Ukraine
Product Manager, Dating Service
 
Verified
The Review
Feedback summary: 

The chatbot functions seamlessly. Unibot executed impressive project analysis and product development work, culminating in customer journey maps that have provided internal stakeholders with new insights. The team is accessible, maintains strong chatbot expertise, and adheres to the roadmap.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the product owner of a dating service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unibot?

My company needed someone to develop a chatbot for us that would act as a personal assistant and match people from all over the world. We wanted to enable users to edit their profiles through different psychological questions and then match with people based on this information. Users will also be able to create different castings and announcements; for example, if someone wants to go on a quick date, they can create a post to see who is available in their geographical area.

SOLUTION

What was the scope of their involvement?

Unibot is developing a chatbot for Telegram, Facebook, and other messaging platforms. They built the back office for our support managers, editors, marketing people, and other internal team members. They enabled dynamic flow editing and different steps for content editing on the backend. The team also created support boards so that our support managers can join the conversation if customers need help.

Unibot added national language processing (NLP) solutions so that the chatbot can understand users when they talk or ask questions. They made a huge database for natural language understanding and NLP.

We’re planning to have Unibot add more messengers to the chatbot.

What is the team composition?

We work with the CMO, a project manager, a PHP developer, two Java developers, and business analysts.

How did you come to work with Unibot?

We looked at the reviews and expertise of five teams listed on Clutch and decided to open a tender. We chose Unibot based on their price, expertise, and approach to the project.  

How much have you invested with them?

My company has spent $100,000.

What is the status of this engagement?

We started working together in April 2019, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was really impressed with their project analysis and product development. They made all of the customer journey maps, which included information we hadn’t known before the analysis. Despite being outsourced, they really became like an in-house team for us. They found things that we hadn’t understood earlier.

We did some consulting with another QA team, and they reported that the backend was faultless. The list of bugs was really low. Everything is working perfectly. The developers’ expertise is high; they make correct estimations.

How did Unibot perform from a project management standpoint?

Project management is perfect. We really like the project manager because she’s available whenever we need help. They track everything in Jira and Confluence. We see all the estimations, workflows, and tasks.

They also connected us in their standups. After we saw their work, we felt that they didn’t need our help in the standups.

What did you find most impressive about them?

They provide accurate estimations. The team has really good chatbot expertise; they understand this niche perfectly. They provide a good service and have clarified what we didn’t previously understand about the chatbot industry.

Are there any areas they could improve?

No, everything is going according to our roadmap.

Do you have any advice for potential customers?

I recommend working with them. They’re really good.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They always follow the roadmap.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to my partners.

Chatbot Dev for Global Charity Platform

"I don’t think they could’ve done much better on our project. They did an excellent job."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Apr. 2019
Project summary: 

Unibot developed smart chatbots using Java RabbitMQ. Features included Telegram and Facebook Messenger integration and Yandex.Money and PayPal online payment functionality.

The Reviewer
 
2-10 Employees
 
Moscow, Russia
Dmitry Yats
CTO, Payzakat
 
Verified
The Review
Feedback summary: 

They delivered a highly satisfactory prototype which inspired a more involved development partnership. Unibot is an accountable team and they bring useful technical advice to their engagements.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a company called Payzakat. We’re developing a charity platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unibot?

We needed a team of chatbot developers, initially to make an MVP version of our product.

SOLUTION

What was the scope of their involvement?

Unibot has developed chatbots for our company. Our main product right now is a charity chatbot. The technology stack was Java RabbitMQ. They have their own backend platform, which allows our bots to work over Telegram and Facebook Messenger.

They did a great job with the MVP, so we asked them to improve the product after that. They added different payment services, such as Yandex.Money and PayPal. They also added neuro-linguistic programming (NLP) functionalities to our bots, so that they now understand what our users are saying and texting to them.

Our chatbots also connect to our website, so users can log in to our platform via their social network and text into it. The chatbot provides access to all the content programs we’re building now, and people can make charity payments directly through the bot. After those payments, they will be given documentation containing all the product details.

They also took part in product discoveries with our marketing team. The project is completed as of now, but we’re planning to have them make some improvements to the software.

What is the team composition?

As I remember, we were assigned one project manager, one business analyst, and three developers on this project—four people in total. As I remember, the total size of their team is 10–15 people.

How did you come to work with Unibot?

We found them on Clutch. First of all, we were impressed by their case studies. We found that they’d already worked with some of our business partners, and we got good referrals from them.

How much have you invested with them?

We’ve spent $10,000–$25,000.

What is the status of this engagement?

We started working with Unibot in August 2018 and finished in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Unibot went through a nice product discovery and prototyping process with us, so the prototype was perfect.

How did Unibot perform from a project management standpoint?

Everything was great, in terms of project management. They clarified everything and they used the feedback we got from our audience. We’ve had no problems during development.

We tracked all steps in Jira, where we could see our entire backlog. Their project manager was really nice and understood clearly everything about chatbots. She gave us advice in order to improve features.

What did you find most impressive about them?

I believe we’ll work with them again and I’ll definitely recommend them to my partners and friends.

Are there any areas they could improve?

I don’t think they could’ve done much better on our project. They did an excellent job. In the future, they will need a better backend than the one they have now, but they told me they will launch a new version this year.

5.0
Overall Score We will work with them again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m already doing it.

Chatbot Development for Salad Restaurant

“I enjoyed working with Unibot. We had robust communication.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2018 - Aug. 2018
Project summary: 

Unibot developed a chatbot that’s built on a custom platform they created. Functionally, it assists customers with making purchases, contacting cashiers if needed, and online payments. 

The Reviewer
 
50-100 Employees
 
Kyiv, Ukraine
Valeria Pitiakova
Project Manager, Salateira
 
Verified
The Review
Feedback summary: 

Unibot produced seamless, stable, and secure deliverables. The user-friendly chatbot they delivered has received markedly positive feedback. The team demonstrated focused expertise and innovative mindset that led to a cutting-edge solution.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the project manager at Salateira, a chain of salad restaurants. We have more than 10 restaurants in Ukraine and franchises in other countries. My role was to build a process from the beginning to launch and support a chatbot.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unibot?

We needed a company to develop a chatbot to help customers place orders, pay online, and talk to the cashiers. We wanted to simplify the buying process for our users and solve business problems for our company.

SOLUTION

What was the scope of their involvement?

Unibot used a custom platform that they built specifically for our chatbot. They programmed the tool using JavaScript. It was a very tough project because the original internal system hadn’t been built correctly. They had to develop a functional integration between the two.

What is the team composition? 

There were two people from Unibot on the team.

How did you come to work with Unibot?

Unibot was one of the proposed Masterpass partners who is certified to build that type of payment integrations, which saved us a lot of time. 

Based on our first few conversations, I could tell that the general manager had a modern perspective. I highly value openminded management like theirs

Unibot could clearly solve any issues we had easily. They also had specific expertise in chatbot development.

How much have you invested with them?

We’ve spent $10,000-$25,000.

What is the status of this engagement?

We worked together from May-August 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everything Unibot delivered is stable and easy to use. People have given us positive feedback about the work they produced. They improved any mistakes or errors we came across. 

How did Unibot perform from a project management standpoint?

I enjoyed working with Unibot. We had robust communication. They help us solve problems and find great solutions.

What did you find most impressive about them?

Unibot is very tolerant and flexible. Unlike many other companies, they understood the business process and were very flexible. Other companies often are not, which would create stressful situations or arguments. 

Unibot was always willing to help us. The team is highly informed and communicates effectively.

Are there any areas they could improve?

When they assigned us a new project manager, that person took a while to figure out the position. Over time, though, they improved.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chatbot Dev for Crypto Fund Platform

"They were helpful and professional. I can only say the best things about them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - May 2018
Project summary: 

Unibot developed a chatbot and deployed it onto Telegram. They wrote user scenarios on their own chatbot platform and utilized Java, RabbitMQ, and PostgreSQL

The Reviewer
 
1-10 Employees
 
Russia
Alexander Oleynik
CTO, TEOZ Smart Crypto Fund
 
Verified
The Review
Feedback summary: 

The chatbot performed well under stress tests and was expected to interact productively with users after launch. Unibot delivered exceptional work and answered tough questions about chatbot software. Their professionalism, creativity, and thoughtfulness set them apart. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CTO of an investment fund company focusing on cryptocurrency portfolios. We have several cryptocurrency projects.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unibot?

We needed a chatbot for an investment pools project. We had determined that a chatbot interface would achieve the best user experience, so we asked Unibot to assist us.

SOLUTION

What was the scope of their involvement?

Unibot helped us build a chatbot for the Telegram platform. It allows users to easily invest their assets into available investment pools. This has been our only project with them so far.

They helped us develop a user interface and user flow within the chatbot. It had a different user flow than a website. They provided their chatbot platform, wrote user scenarios, and deployed our chatbot onto the Telegram platform.

They wrote the platform in Java using a modular approach. They used mostly open-source components, including RabbitMQ and PostgreSQL.

What is the team composition?

They had a development team, a CIO, and a CTO. Specialists were available for marketing and other areas. We had a main contact.

How did you come to work with Unibot?

We heard about them from a mutual acquaintance. We decided to try Unibot, and we were successful. We didn't need to search for other teams.

How much have you invested with them?

The cost of their work was around $25,000.

What is the status of this engagement?

We started working with Unibot in January 2018. The technical part was finished quickly, and the chatbot is mainly finished now. It’s functional, and we’re preparing to launch it today.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We will launch the chatbot today, so we don’t have any metrics to share. It remains to be seen how the chatbot will work in production. The platform is reliable and each goal was achieved. We performed stress tests on it, and there were no problems. Based on our tests, everything will be okay.

How did Unibot perform from a project management standpoint?

We mainly communicated through meetings and email. They had internal project management tools, but we determined that online meetings, chats, calls, and emails would be a better approach. We had the best possible experience working with them, and we will continue to work together. They were helpful and professional. I can only say the best things about them. 

What did you find most impressive about them?

This was our first experience with a company like Unibot. I appreciated their assistance, help, and advice about chatbot questions and issues. They're professionals who can advise anyone on this topic and offer good solutions that someone else wouldn’t have thought about.

Do you have any advice for future clients of theirs?

Communicate with their team. They can help even if you don't know anything about chatbots or know what you want. They can ask questions and provide advice.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    If the customer knows what they want, the schedule will be fine.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chatbot for Secure Peer to Peer Payments

"Their team is made of highly skilled personnel that are very trustworthy in handling their work."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - July 2017
Project summary: 

Unibot developed a chatbot with secured payment transaction features. Provided with an API, they connected payment servers to the chatbot.

The Reviewer
 
11-50 Employees
 
Kyiv, Ukraine
CTO, LeoGaming
 
Verified
The Review
Feedback summary: 

With exceptional control over the project timeline, Unibot met deadlines with ease. Throughout the project, they communicated through various mediums and produced high-quality results at low cost. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CTO of LeoGaming, a financial facilitator/aggregator in Ukraine.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Unibot?

We wanted a chatbot system that could securely transact payments.

SOLUTION

What was the scope of their involvement?

Unibot developed a chatbot and integrated secure payment transaction software. Their team constructed server connections between LeoGaming’s payment centers and the chatbot through an API. 

What is the team composition?

Their team was made up of a project manager, account manager, and several developers.

How did you come to work with Unibot?

Another software developer recommended them to us.

How much have you invested with them?

We invested around $30,000 in total.

What is the status of this engagement?

We started the project in May 2017 and finished in July 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We do not have quantifiable metrics yet as the chatbot has not launched as of this time.

How did Unibot perform from a project management standpoint?

Unibot met all deadlines and their managers had total control of the planning and execution. Their SLA was thorough and comprehensive, and they worked closely to its standards. Their team communicated with us through Jira, emails, and Skype throughout the project.

What did you find most impressive about them?

Their team is made of highly skilled personnel that are very trustworthy in handling their work. They produce high-quality products for a fraction of the price. They have the most important traits needed for an outsourced development team.

Are there any areas they could improve?

There were no areas they could improve.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer