Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
On our old program, our scouts were losing an hour a day. We don’t have that time loss anymore. We have ten scouts and we’ve gained ten hours a week with each of them. We’re saving ourselves a full-time position’s worth of time. It has also saved us a lot of money because our old program charged large yearly fees. In 2 ½ years, the app will have paid for itself. Plus, everybody loves the app. It’s a simple format and only has the buttons we need. It’s quick and simple to use. The app comes with a computer management server on the backend that we are able to use to put our information in. The report is easy to send to a farmer’s phone through text or email. Underlabs created an offline function that connects to the cloud, which is huge for us since some of our locations are in rural areas. The drivers don’t have to drive somewhere to find service in order to use the program.
How did Underlabs Inc. perform from a project management standpoint?
They were awesome. I couldn’t be happier. They were quick to respond to emails. When we needed to have more of a conversation to clarify things, we’d talk on the phone. For our team, that was important. Email is great, but sometimes you need to talk on the phone. They were willing to do that for us. Their reports and proposals were always done very professionally and were understandable. I know programmers can talk too technically, but Underlabs kept it on our level so we could understand.
What did you find most impressive about Underlabs Inc.?
I haven’t worked with any other providers. I know they did a lot of work with the map function which is something we really wanted. I knew they had won awards in their mapping abilities. Honestly, the maps are great, but I’m more impressed with the overall experience and how quickly they got everything running. They were able to facilitate the whole project with our limited knowledge of programming and what we wanted, which was also impressive. They put in functions that we didn’t even think were possible. They made it bigger and better than we thought it could be.
Are there any areas Underlabs Inc. could improve?
There were times when there was a lot happening at once, and times when something would get forgotten. Some of that was because we didn’t understand each other’s industries. In the end, we were able to get on the same page.