Undabot

BACKGROUND

Introduce your business and what you do there.

George Ursateanu is CLIQ’s Managing Director with over 20 years of experience in the streaming industry. He has a strong record of driving growth and creating innovative strategies to increase brand visibility and engagement. With his passion and expertise, he leads strong teams that set out to achieve amazing results.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Undabot?

We worked with Undabot on several projects. For the first project, an application for our innovative flagship streaming service for the German market Cliq (www.cliq.de), the Undabot team helped us define the scope for the mobile MVP and then designed and developed the native iOS and Android versions. 

Another project Undabot worked on was the TV app development for the same platform. We also hired Undabot's dedicated teams to work with us on further developing existing apps, as well as assisting us as technical consultants with specific knowledge in design, frontend, backend, project management, system architecture and business analysis.

SOLUTION

What was the scope of their involvement?

Next to developing the Cliq mobile and the Cliq TV app, we work with Undabot on multiple projects, including the ones concerning project organisation, work methodologies and other strategical projects. For the cliq.de mobile and TV app, we hired Undabot to define the scope for mobile MVP, which included specifying the functional scope, project priorities and app features for iOS and Android platforms. 

Once the MVP specification was done, Undabot developed both apps and continued working on other features through the agile model. As for the TV app development, Undabot took over the existing TV app project and continued developing previously defined features in Flutter and Tizen technologies, and later in the native TV app technologies. TV app was developed through the agile model as well.

What is the team composition?

We mainly worked with a dedicated team engagement model where a specific team of specialists, led by Undabot’s project manager, works with us for a limited time, delivering in an iterative model. Undabot provided a project manager, engagement manager, business analyst, iOS, Android and Tizen developers, PHP and frontend developers, mobile and web tech leads, QA specialists and UX/UI designers. Overall, we had more than 30 specialists from Undabot working with us.

How did you come to work with Undabot?

We got to know Undabot through a mutual business partner, who recommended Undabot as trustworthy and highly skilled in various technologies. We went through an extensive process of getting to know each other. During this time, the Undabot team showed consistency, patience, and stability. For this reason, we really wanted to work together and we waited until the right kind of project came along– our flagship streaming service cliq.de.

How much have you invested with them?

Confidential

What is the status of this engagement?

Our cooperation started in late 2021, and we are still working together, constantly expanding our cooperation scope.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are happy to say we launched our cliq.de mobile and TV app according to our specifications: fully operational, on time and as per the latest industry standards. Based on the market feedback, our existing users are happy with the interface experience, and we are seeing an increase in new users.

How did Undabot perform from a project management standpoint?

We kicked off our project in the iterative model and later switched to SCRUM. Throughout our cooperation, Ivana, the Project Manager from Undabot, was the motor that kept the whole machinery going.

What did you find most impressive about them?

The Undabot team is highly skilled in various technologies and work methodologies, but what I find fascinating about them is their commitment and genuine care for the project, visible on all levels. They also have timely, clear, and straightforward communication, focused on problem-solving.

Are there any areas they could improve?

No!

BACKGROUND

Please describe your company and position.

I'm a manager of Ubiq

Describe what your company does in a single sentence.

We provide cloud-based digital solutions for businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Undabot to accomplish?

• Development of iOS and Android lottery mobile applications from scratch

SOLUTION

How did you find Undabot?

Referral

Why did you select Undabot over others?

Referred to the company

What was the size of Undabot’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work was divided in two milestones. First milestone consisted of requirements analysis after which we had a better idea on the total project workload and cost. Second stage started with planning, documentation and UI design. Following mobile development and internal QA testing, we were granted access to beta version of the app and continued to test on both sides. Key deliverables:

• Requirements analysis
• Planning
• UI design
• Technical support
• Android and iOS mobile application
• QA

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New access channel with improved user experience was introduced. Vast majority of the customers find the application intuitive and easy to use. There is a certain operational cost reduction since the notifications channel can be used as alternative to traditional SMS communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. There was one focal point that simplified communication. All of the items were delivered on time. Undabot was adaptable and quite understanding with regard to unpredicted challenges.

What was your primary form of communication with Undabot?

• Email 
• Messaging App

What did you find most impressive or unique about this company?

It is rare to find a collaborator that cares as much for successful project delivery and adds benefit to the client.

Are there any areas for improvement or something Undabot could have done differently?

We are not aware of such areas.

BACKGROUND

Please describe your company and your position there.

I am Digital project manager in media company. Nova TV specializes in media and entertainment, broadcasting, the internet, and subscription video on demand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

Showbuzz is the most famous Croatian news portal for curiosities of the day from the world of entertainment and lifestyle. It needed a modern look to capture readers’ attention with relevant information organized clearly and intuitively. The goal of this project is to create a design of the portal showbuzz.hr that will be topical (speed of information placed), attractive (content presentation), objective and spicy (dosed, mild sensationalism).

The redesign was necessary to ensure a better and more attractive presentation of content, primarily for displaying content on mobile devices, secondarily desktop devices. In addition to the visual, the functional component of the portal elements was also very important.

SOLUTION

How did you select this vendor and what were the deciding factors?

We already worked together on a project before and our cooperation was really good so we decided to continue with it.

Describe the project in detail and walk through the stages of the project.

Discovery workshop was a part of the initial project phase. We fully defined the scope and goals, but also set expectations for all sides involved in the project. During the workshop some sketches, user flows, personas were done. Based on that Wireframe was created, it provided a clear overview of the page structure, layout, information architecture, user flow, functionality and intended behaviors.

The next stage was visual design that showed a page exactly as it should look when implemented, including color palettes, photography, typography and other graphical elements. At the end they tested if design is implemented as planned and gave us feedback. We had an increase of 22% in page views after the launch of redesign.

How many resources from the vendor's team worked with you, and what were their positions?

The team included UX/UI Designer and Project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

New Showbuzz portal has cutting-edge UX and UI, exclusive sections highlighting the most important news, eye-capturing visuals and a fully optimized social media integration addition.

How effective was the workflow between your team and theirs?

They were easy to communicate and provided us frequent updates. Very effective, short weekly alignment and very clear roles.

What did you find most impressive or unique about this company?

Their performance was impressive. They really made all of our internal decisions faster and met all of our expectations.

Are there any areas for improvement or something they could have done differently?

Nothing that comes to my mind. We absolutely loved our cooperation with Undabot.

BACKGROUND

Please describe your company and your position there.

I am a digital project manager at Nova TV - the first Croatian commercial television network broadcasting nationwide. Nova TV specializes in media and entertainment, broadcasting, the internet, and subscription video on demand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

Our website has become outdated and our in-house development team had limited resources and the time so we hired Undabot to provide the site design for us.

The goal of the project was to create a design of the portal DNEVNIK.hr as a multimedia platform composed of text, video, photos, infographics, polls, widget etc. 'Mobile first', intuitive, interactive and stimulating design.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked for web designers in our area using personal recommendations from people in industry. After reviewing 4 proposals, we chose them because of their industry experience and experts.

Describe the project in detail and walk through the stages of the project.

After the first kick-off meeting we had discovery workshop as a part of the initial project phase. Its goal was to fully define the scope and goals but also to set expectations for all sides involved in the project. The IA, moodboard, wireframes and UI were presented and discussed in the meetings with us.

Our feedback was given during an online design presentation or afterward in the form of comments in the Figma app. Dizajn handoff was within the agreed time frame and the process was simple and efficient.

How many resources from the vendor's team worked with you, and what were their positions?

I worked closely with two people, project manager and designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are still working on implementation of their design so I can only say that their documentation was very thorough so our developers will be able to implement their design easily.

How effective was the workflow between your team and theirs?

The project manager and designer were easy to communicate with and provided us frequent updates. We had both in-person and online meetings. Most of the feedback was online, using Figma or Slack. Everything was delivered on time.

What did you find most impressive or unique about this company?

We appreciated that they were patient and expertise. This was a particularly collaborative and positive experience.

Are there any areas for improvement or something they could have done differently?

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BACKGROUND

Introduce your business and what you do there.

I’m the market development manager for Austrian Post Group, a national post carrier company. I focus on our company’s subsidiaries and parcel delivery companies, as well as on the Central European data companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Undabot?

We have different API integrations for our customers in the nine different countries where we’re based, which has created a burden for them because they need to integrate with us separately. Thus, we needed development consulting services.

SOLUTION

What was the scope of their involvement?

Undabot found a way to help us overcome the challenges we had with our subsidiaries. During the discovery phase, they realized that we wouldn’t be able to unify our APIs, so they proposed to build a converter. After looking into their proposal, we requested them to assess our APIs’ architecture and detail how one converter would be able to integrate all of our services within a single interface.

Ultimately, Undabot delivered documentation with their proposed architecture, which became the basis for a tender process that we started afterward to develop the proposed solution. This 60-page document detailed what the solution would look like and what functionalities would have. During this process and as part of their consulting services, Undabot also provided suggestions to our subsidiaries on how to optimize their domestic architecture.

With this converter, we will offer our customers a single connection point to connect with our various APIs, ensuring the communication between them and our system. The solution will be based on Microsoft Azure per our request.

What is the team composition?

We worked with approximately six people from Undabot, including their CTO, their CEO, their product management team, and two technical consultants. Additionally, their sales department was involved in the project.

How did you come to work with Undabot?

Undabot had already worked with us in Croatia for a bigger development project. On that project, they developed custom software for us.

How much have you invested with them?

We spent about €12,000 (approximately $13,000 USD).

What is the status of this engagement?

We worked together from July–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The document that Undabot delivered was exactly what we needed in order to launch our tender process and get a solution built to fit our needs. Additionally, working with them was a very positive experience. They delivered very detailed work, and they delivered it on time, exceeding our expectations. The final product was more than we expected; they truly came up with the best solution possible.

How did Undabot perform from a project management standpoint?

Undabot’s project management was perfect; they delivered on budget and on time. We mainly communicated via email, but we also had Teams meetings and managed the project via Slack.

What did you find most impressive about them?

Undabot’s strength is that they’re very customer-oriented, and they have an impressive track record of developing APIs and custom software solutions for important international companies. Whenever we have a software development project, we can trust them to deliver within our timelines and budgets, and they’re always ready to do it — we know what they’re capable of.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Undabot is always available to analyze their client’s requirements in-depth and in detail, so rely on them to address your needs and find a solution that will satisfy them.

BACKGROUND

Please describe your company and your position there.

Skill Team Leader for Big Data Department

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

Web Design and Frontend Development

SOLUTION

How did you select this vendor?

Found out about Undabot from one colleague from industry.

Describe the project in detail and walk through the stages of the project.

First stage covered understanding of business requirements for dashboards together with setting up design and development team. Second stage was creation of UI/UX design. Third stage was implementation of design (mockups) in bootstrap. Last phase was doing minor changes after megring with frontend logic.

How many resources from the vendor's team worked with you, and what were their positions?

• Design Team Lead
• Frontend Developer
• Junior Frontend Developer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Maximized web app usability and user experience.

How effective was the workflow between your team and theirs?

Very effective, short daily alignments, very clear roles.

What did you find most impressive or unique about this company?

They were very agile and had light communication. They prioritize decision making.

Are there any areas for improvement or something they could have done differently?

Project was too short so it was hard to transfer complete engineering backgorund and way of using UI in automotive which has its specifics that can be only countered with more experience.

BACKGROUND

Introduce your business and what you do there.

I’m the product manager of a telecom company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Undabot?

We wanted to develop a healthcare application for our business.

SOLUTION

What was the scope of their involvement?

The project with Undabot consists of creating an entirely new Android and iOS application that is customized according to our business needs.

What is the team composition?

There are around ten people involved in the project. We work with Android and iOS developers, system architects, frontend and backend developers, a project manager, and QA staff.

How did you come to work with Undabot?

They fulfilled all the requirements we were procuring.

What is the status of this engagement?

We started working together in December 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since we switched to the new health care application, we’ve increased daily and monthly active users in our business, creating an environment that enables us to streamline our work.

How did Undabot perform from a project management standpoint?

They’re excellent; we usually communicate through Slack, email, phone calls, and weekly meetings in Microsoft Teams.

What did you find most impressive about them?

They’re fit for a challenge and ready to jump in to make and deliver something custom-made for our business. They’re also organized, inclusive, and professional to provide according to our needs.

Are there any areas they could improve?

I don’t think there’s anything they can improve on. 

Any advice for potential customers?

Be specific with your requirements to convey what you want from them — they’ll bring the best out of them. 

BACKGROUND

Introduce your business and what you do there.

24sata or 24hours is part of a greater company called Styria Media Group. It’s based in Austria and mainly operates in Austria, Croatia, and Slovenia. The whole group has more than 3,000 employees.

24hours was founded in 2005, and since 2008 it has become one of the leading Croatian newspapers, news portals, and media production companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Undabot?

We were relaunching our digital platforms and wanted to launch an innovative application on the market. We wanted to provide an app with automatic video display, content feedback, support for various formats, user-generated content, and more features for our readers. Additionally, our in-house team didn’t have any mobile app developers.

SOLUTION

What was the scope of their involvement?

We hired Undabot for both iOS and Android mobile application development. They’ve done all of the work — architecture consulting, project management, requirements analysis, and pure development. They work in line with our in-house team.

Some key goals for the app are personalization, content, and user interaction. They’ve also implemented a purchase model on the app because we launched digital subscriptions a month ago.

What is the team composition?

At its peak, we had about 15 people working on the project. The team includes project managers, developers technical leaders, business analysts, and SCRUM masters.

How did you come to work with Undabot?

They’re well-known in the Croatian market. Some other companies from our group have worked with them in the past. We got really good recommendations from our colleagues, so we decided to work with them as well.

How much have you invested with them?

We’ve spent about $400,000–$500,000.

What is the status of this engagement?

The project started in January 2019. We started six months earlier, but Undabot was occupied. We launched the app in June 2020, and now we’re finishing phase two.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Key metrics are the loading time and percentage of bugs and glitches, which have been really low, so they’ve done a great job about it.

How did Undabot perform from a project management standpoint?

We’ve worked with an extremely agile model. After each sprint, we organize the sprint review and talk about what we could do better, what was great, and which were the main issues. It’s been really pleasant to work with Undabot because they’re so well-organized. We've got the sprint planning, grooming, and review, so everything is done in a very structured manner from their part. We’ve learned something about project management from them.

What did you find most impressive about them?

They’ve been very reliable. The main thing we get from them is their stability. Also, they have high experience and technical knowledge. If we have to add more features, they’re flexible enough to transfer more people to the project so we can meet the deadline.

I’ve worked on web development for 15 years, and this project has been one of the good ones. We haven’t had any stress, technical issue, or problem with deadlines — everything in the project has been great.

Are there any areas they could improve?

There have been some things that didn’t meet the deadline, but it’s been 1% of the whole project. We couldn’t have predicted them at the time.

Do you have any advice for potential customers?

If you want to make the most out of your collaboration with Undabot, really follow them in terms of project management; they’re excellent.

BACKGROUND

Please describe your company and your position there.

Poq is a Software-as-a-Service platform that empowers retailers to create highly effective and fully customized native apps in record time. The Poq platform offers rich functionality out of the box and it has been built to seamlessly integrate with existing e-commerce systems, while opening up a wider ecosystem of best of breed e-commerce software solutions. I manage the Professional Services arm of POQ, delivering Apps to Retailers in UK, US and ANZ.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ?

We selected Undabot to augment the capabilities of POQ Team. They have provided us with high quality engineers to support global rollouts

SOLUTION

How did you select this agency and what were the deciding factors?

Undabot qualified themselves very well through our RFP process, showcasing both relevant expertise and good cultural fit.

Describe the project in detail and walk through the stages of the project.

Undabot is providing us dedicated / expert resources that consist of: Android and iOS native development, .NET Backend development, PM, UX/UI Design, QA, BA. We have involved them in Fast Fashion, Retail, lifestyle and Beauty apps.

Describe the recruitment process in detail.

Undabot resources undergo careful validation, and Undabot has been able to grow their skillset and internal onboarding to align to our needs very well.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

After over an year of working together, all the project we involved Undabot with have been successful. Their engineers are well respected for our internal Tech Leads.

How effective was the workflow between your team and theirs?

Almost seamless. We can onboard an engineer and make them effective in less than 2 weeks.

What did you find most impressive or unique about this company?

Undabot offers top experts and high quality, they are professional, efficient in projects, technologically educated with excellent knowledge. Cooperation with Undabot is stable, transparent, they are reliable, trustworthy and professional partner that we can always count on.

Are there any areas for improvement or something they could have done differently?

N/A

BACKGROUND

Please describe your company and your position there.

Wien Energie, as one of the biggest Utilities in Austria, operates a charge point network and provides Emobility-services for clients. I am responsible for the Emobility App.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Undabot?

Our current mobile App was developed over 5 years ago and has not been updated a lot since then. Therefore we a Setup a Prototyping Contest to evaluate our mobile Application & generate new ideas for future development.

What were your goals for this project?

Our current App was built to fullfill the basic needs of an EV-driver. We wanted to generate new ideas, functionalties & value added-services as a basis for future emobility development.

SOLUTION

How did you select Undabot?

We established an application process with clear scouting criteria based on a defined Emobility-Use Case. As Undabot referenced the usecase very well in their Pitch, we selected them to take part in the contest.

Describe the project in detail.

Once we selected the participants of our Prototyping challenge, we had a couple of meetings to clarify the process & goals. Afterwards we organised a Pitch with 5 selected startups that presented their solutions during our event in Vienna.

What was the team composition?

As far as we remeber: 3 people were involved: CEO, UX/UI-designer, architect.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Undabot developed an impressive click prototyp with innovative ideas, great usability & attractive design. As a result they were chosen as the Contest Winner.

How effective was the workflow between your team and theirs?

The communication was mainly online and very easy. The exchange was clear.

What did you find most impressive about this company?

We were impressed by the fact that during few days available the company was the only participant able to present a running click-prototype.

Are there any areas for improvement?

The team's speed and quality were on top. No improvement solutions.