UkrInSofT Client Reviews

Portfolio

Key clients:

During 13+ years: North America, Europe, Asia, and Australia.

Currently now: Germany/France and Israel also United States.

Geographically: https://ukrinsoft.com/about-us-nearshore-web-and-mobile-app-development-company/

J.HORNIG

Karhu 2

LOLA

Praxmarer

Karhu

Adva Soft

Augmented Reality Bar App

Coloring webshop identity

Bla-Bla Price

Hotel-restaurant "Rafael"

24 pencils

GalAutoGas

«Prins-gaz»

6 Seiten

Pan Tao

Kfar Saba Muni

Astec

Adiam.net

Karlsgarten

Investemnt-building company of Lviv

My Comments

Kidney Calculator

Eka kamine

StarFeed

GrandMinds

SubleaseHub

Zipper

VSEM

Online store “VeloTour”

GlowLit

Inside-Opensource

Ward Welcome (Florid)

Amarkt

Espalier

Flow measuring identity

Online store “Podium”

Galprogres

Terytoriya Bisnesu

Location Pointer

Cleverstore

MySimpleBilling (OSBB)

FInancial Blog

Petitions in Ukraine

Media Agency Identity

Baby goods

Web Agency

Öffnungszeiten

MyDirectRepair

Online store “SmakZhyttya”

Sluzhba Remontu

Smachni Sezony

Catch the Dragon

Tourists travel App

Contact-less bank identity

Baby Map

DogMap

Classic Cars Cubed

Sherwood

Ukrenergo

ESE

MSI

Lviv Router

Norsk Trafikksikring

Active World

Reviews

Submit Review

Web Development

Nov 29, 2018

the project

PHP Development for Startup

“They have a far-reaching vision and are very concerned with our success.”

Web Development

$50,000 to $199,999

Apr. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Apr. 2018 - Ongoing

Project summary:

UkrInSofT developed a new website for a startup after another vendor failed to deliver. The backend is built in PHP, and the project’s complexity was compounded by a large associated database.

1-10 Employees

Canada

CEO, Startup

Verified

the reviewer

CEO, Startup

IT Services

1-10 Employees

Canada

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They have a far-reaching vision and are very concerned with our success.”

Nov 29, 2018

Feedback summary:

The speed of the site and UkrInSofT’s ability to meet deadlines ensured a successful project. They are honest and enthusiastic, and their focus on long-term goals and quality products make them a supportive partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief executive officer for a startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We worked with another company who overcharged us and underperformed. We needed a new company that could design a new website for us and fix the issues that arose with the previous company.

SOLUTION

What was the scope of their involvement?

They developed a new website that was extremely fast and that performed well. Some of its features were complex, but the most important part of the project was developing the site alongside a large database. They used PHP for the backend and are constantly upgrading and updating the site.

What is the team composition?

There were four frontend developers, three backend developers, one project manager, and we occasionally spoke with the CEO.

How did you come to work with UkrInSofT?

I found them on Clutch. I interviewed four or five other companies, but their price and their owner really stood out. The developers I work with have a lot of experience and the rate is amazing. Yuriy (CEO & Founder, UkrInSofT) is the most honest person I’ve met. He’s straightforward, genuine, and passionate. The personal touch and the assurance of quality drew us to them.

How much have you invested with them?

We’ve invested $80,000 in this project.

What is the status of this engagement?

We started working together in April 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I sent the project to our users for some feedback of the UX. They delivered the site at the speed I wanted and have done a great job overall.

How did UkrInSofT perform from a project management standpoint?

Our project manager is great and always willing to do what is best for us. He’s very responsive and treats the project like it’s his own. We use Jira to manage the project, and communication via Skype or email is good. We can contact them at odd hours or on weekends and they’re always quick to respond. If there is ever any issue, they dive deep to solve it.

What did you find most impressive about them?

They truly care for their customers and want to make them happy. They focus on long-term relationships and always consider the big picture. They have a far-reaching vision and are very concerned with our success.

Are there any areas they could improve?

They could improve their cost estimation. We did make a lot of changes to the scope and complexity of this project, so several factors were beyond their control.

Do you have any advice for potential customers?

Whenever we reported a bug or an issue, we sent videos. That worked out so much better than sending a picture or a screenshot. Try to communicate all your issues and concerns ahead of time, and they will take action. They will consider everything you tell them and will try to make whatever improvements they can.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I’d definitely recommend them.

Web Development

Jun 15, 2018

the project

Web & Mobile App Dev for Utility Bill Management Tool

“Without their guidance, the app would have been a failure.”

Web Development

$10,000 to $49,999

2013 - 2014

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

2013 - 2014

Project summary:

UkrInSofT developed a desktop app that processes a preset formula to calculate billing information.

1-10 Employees

Murfreesboro, Tennessee

Brannon Shadrick

Owner & CEO, MySimpleBilling

Verified

the reviewer

Owner & CEO, MySimpleBilling

Brannon Shadrick

IT Services

1-10 Employees

Murfreesboro, Tennessee

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Without their guidance, the app would have been a failure.”

Jun 15, 2018

Feedback summary:

The app was initially developed to enhance the internal billing process, but now the well-designed platform is marketed as a standalone product. Users are raving about its accurate calculations and generating quality leads. UkrInSofT’s expertise was a key factor to the product’s success.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the owner and CEO of MySimpleBilling, a utility billing service provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We wanted to develop a new desktop app for a more efficient billing process.

SOLUTION

What was the scope of their involvement?

We primarily provide utility billing services for apartment buildings and retail shops that receive a single bill for multiple units. UkrInSofT developed an app that tracks water and electric usage, calculates the total utility costs based on current city charges, and splits the price evenly amongst all tenants. The app also factors in spaces with individual smart meters and deduct their usage from the total bill.

What is the team composition?

We work directly with their co-founder. However, other team members are present during meetings in case we have questions relevant to their specific role.

How did you come to work with UkrInSofT?

UkrInSofT was one of 10 potential partners we discovered while scouring the web for app developers. We administered a relatively simple test to get a sense of how well they understood the project and how fast they produce deliverables. Whereas most of the contractors either didn’t reply or answered incorrectly, UkrInSofT quickly provided an accurate response. They were also the only company to point out a mathematical flaw in our test. After meeting with their team, it was clear that our search was complete. They weren’t the lowest bidder, but we were very confident that they could handle the job.

How much have you invested with them?

We spent between $32,000--$35,000 to develop the platform.

What is the status of this engagement?

They started working on the app in the latter half of 2013 and completed the project early in 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have to measure statistics because our business growth speaks for itself. Our clients are so impressed by the app’s accuracy and efficiency that they’re referring their colleagues to our services. We’re continuously receiving emails and phone calls inquiring about our platform; astonishingly, these leads are generated through word of mouth alone. To adapt to our newfound popularity, we moved away from selling our manual billing services to vend the billing app.

How did UkrInSofT perform from a project management standpoint?

Despite being located in different time zones, they accommodated our schedule fantastically. We held weekly Skype meetings and scheduled phone calls when necessary. Project files were distributed via email. In addition to working diligently to meet the hard deadlines, they saved valuable time by informing us when our vision was impractical or prone to issues. Without their guidance, the app would have been a failure.

What did you find most impressive about them?

Most companies promote a personal client experience but fail to deliver once the sale is made. UkrInSofT actually followed through with their promise and maintained a one-on-one relationship throughout the project. We never had to go through multiple people to get something done. They’re very approachable and receptive to new ideas and overall a great partner.

Are there any areas they could improve?

Everything was perfect. We were pleasantly surprised that we never had miscommunication due to the language barrier, or issues with the difference in time zone. Their team is exceptionally talented, and their services were affordable.

Do you have any advice for potential customers?

Use their knowledge and experience as a resource. Although you may have a brilliant concept, their expertise will undoubtedly enhance your vision.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

May 08, 2018

the project

Content & Billing Platform for Mobile Solutions Company

“I’m very happy with what we have, and that’s why we continue to work with them.”

Custom Software Development

Confidential

2011 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

2011 - Ongoing

Project summary:

UkrInSofT developed an SMS content dissemination and customer billing platform for mobile network operators. They optimize gateways and work with custom API’s, as well as Python, PHP, MySQL, and Caml.

1-10 Employees

Munich, Germany

Ivo Petrov

CEO, Mobimex

Verified

the reviewer

CEO, Mobimex

Ivo Petrov

IT Services

1-10 Employees

Munich, Germany

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“I’m very happy with what we have, and that’s why we continue to work with them.”

May 08, 2018

Feedback summary:

The platform is constantly being updated to stay abreast of the newest trends and technologies. UkrInSofT’s transparency with regards to their experience and capabilities, as well as their dedication to project success, make them stand out. They are constantly available and communicate efficiently.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Mobimex Group Ltd. Our platform allows mobile network operators to distribute content to end-users via SMS, and offers them a billing service to charge customers through.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

I’d designed the current version of our platform, but I wanted to take it to the next level. We needed help with gateway connections and various API’s.

SOLUTION

What was the scope of their involvement?

We spent one week explaining everything in detail, after which they started development. We connected UkrInSofT directly with our mobile-network aggregators, and they built our whole platform from scratch. Our platform involved a lot of micro-transactions, so we had to ensure there was no off-time, that the information was stored properly, and that our marketing team and partners could quickly pull out different statistics.

We added an affiliate extension to the platform last year, which gives companies that don’t have currently have a platform the opportunity to use ours. We’re also adding more load to the system, and we’re live in several countries. We have direct connections in Iran, South Africa, Thailand, some European countries, and we're also making a connection in Iraq.

Mobile network operators are always changing their regulations and upgrading their equipment, so we constantly need to keep up. Our gateway will get obsolete, and, at some point, we won’t have a connection, so we need to constantly update the gateway, optimize it, and make sure that everything is up-to-date.

They’ve also developed simpler items for us, like mobile apps. They created a dating platform in South Africa, for Android and iOS, and we’ve also brought them a couple of German projects. Some of the technologies and languages they’ve used with us include: Caml, PHP, Python, MySQL, and Oracle.

What is the team composition?

I’m in touch with two or three people, but they have a whole group of developers working behind them. When they were building our platform, they had 38 people based in Ukraine.

How did you come to work with UkrInSofT?

We experimented with different companies, but we couldn’t find a one-stop-shop for everything. UkrInSofT was recommended to me by the friend of a partner of mine, so we talked on the phone, and then I went to visit them in-person. They’d been working for Israeli security companies, which impressed me, because I believe they have high demands and standards. UkrInSofT showed me some of their previous projects and were honest about the fact that they had never created anything like our platform before. They told me that they did know coding though, and that they weren't afraid to jump into new arenas, which definitely stood out to me.

How much have you invested with them?

Including all the projects we’ve done, we’ve spent less than 1% of our what our company is worth.

What is the status of this engagement?

We've been working with them since 2011.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is working and we’re seeing great results.

How did UkrInSofT perform from a project management standpoint?

We usually communicate on WhatsApp and Skype, and if I have an urgent need, I can write them, and they will react immediately. We have 24/7 communication, even in areas that have a shifted work week such as Iran, Iraq, and the UAE. Our partners sometimes demand development work during the weekends, and there’ve been situations where UkrInSofT had to be alert during night hours, but they always found someone who could immediately do what needed to be done. They didn’t charge me extra for those instances either.

What did you find most impressive about them?

We’ve had moments when something wasn’t working, and they were always ready to find a solution. They never give up and they work until the end. If they say something can’t be done, then I’m 100% sure that it’s the truth. I felt that they had a personal interest in us as well, that they were a part of the project. They were dedicated to us as a client.

What I like really is that I don’t have to talk to the developers. I’ve always wanted to have just one person to work through, and UkrInSofT delegates tasks to the people behind them. I just say what I need, how it should work, how it should look, and then they do it.

Are there any areas they could improve?

As a customer, I can always complain about something, but we have to be realistic about the fact that we’re working with people and no one is perfect. They could improve in terms of estimating tasks though. I’m very happy with what we have, and that’s why we continue to work with them.

Do you have any advice for future clients of theirs?

I believe that customers are in good hands, and I don’t have to give any advice. Bring your project, and get the best support there.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

We’re spending 1% of our revenue on their services. We’re investing $1 and getting $99 in return.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I’ve referred them already. I know that clients will be happy, so I’m putting my own name and reputation at stake.

Web Development

May 07, 2018

the project

Website Maintenance and Development for Event Planning Startups

"After many disappointing interactions with other companies, I finally found one that I could trust and rely on."

Web Development

$50,000 to $199,999

June 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

June 2015 - Ongoing

Project summary:

First engaged to maintain one website, UkrInSofT was subsequently engaged to overhaul another site. The latter involved development, UI/UX design, and integrating payment and messaging portals.

1-10 Employees

Roppen, Austria

Owner, Festplanung and EventAgent

Verified

the reviewer

Owner, Festplanung and EventAgent

Arts, Entertainment & Music

1-10 Employees

Roppen, Austria

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"After many disappointing interactions with other companies, I finally found one that I could trust and rely on."

May 07, 2018

Feedback summary:

UkrInSofT’s site overhaul boosted revenue and earned favorable feedback for its UI. Despite language barriers, they communicated effectively, providing critical feedback that, ultimately, resulted in a high-quality solution.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of Festplanung and EventAgent, two startups which provide global, online marketplaces connecting event planners to service providers and other interested groups of people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UkrInSofT?

I originally hired UkrInSofT for support and maintenance on Festplanung. After successful work on Festplanung, I hired them to develop the site for EventAgent from scratch.

What were your goals for this project?

First, we needed to keep the existing Festplanung site running smoothly, updating the site periodically to enhance security. Afterward, we wanted to develop a new platform for EventAgent that had a better UI/UX, and was more robust, than Festplanung. We needed everything including software design, database management capabilities, DevOps activities (e.g., hardware setup and administration), and integration with payment and SMS gateways.

SOLUTION

How did you select this vendor?

Before UkrInSofT, I had worked with a few other companies that I was unsatisfied with. I began asking associates for referrals and was recommended to UkrInSofT.

Can you go into detail about the services they provided and the scope of the project?

They use mock-ups to build the system architecture using HTML, CCS, and JS; aligned servers and testing environments; ran a full development cycle on the server and database; integrated the payment solutions (e.g., Paypal, Sofort/EBICS) relative to email and SMS protocols; and enhanced server security.

What was the team composition?

The team consisted of one project manager, one technical lead, two backend developers, two frontend developers, and two QA specialists.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their work contributed to consistent revenue generation for these platforms - both of which struggled previously.

How was project management arranged and how effective was it?

Despite some language barriers, communication through email or Skype was direct and effective. They responded immediately to my ideas and often provided supportive feedback suggesting solutions and best practices.

What did you find most impressive about this company?

After many disappointing interactions with other companies, I finally found one that I could trust and rely on. Even during disagreements, they always showed that their challenging of my ideas helped create the best product possible.

Are there any areas where they can improve?

Having a German speaker would've improved communication.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

May 03, 2018

the project

Outsourced Software Development for IT Services Firm

“The business is still using the solution, so it has been of value.”

Custom Software Development

$10,000 to $49,999

Feb. - July 2016

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Feb. - July 2016

Project summary:

UkrInsofT provided outsourced development services, working on a platform for recruitment and staff management.

1-10 Employees

Des Plaines, Illinois

Technical Director, Neat Media

Verified

the reviewer

Technical Director, Neat Media

IT Services

1-10 Employees

Des Plaines, Illinois

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“The business is still using the solution, so it has been of value.”

May 03, 2018

Feedback summary:

Well-received by the client, the platform was completed successfully and within the required schedule. The team was flexible throughout and managed the project well, hiring more staff to meet the demands of the project as required.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the technical director of Neat Media, an IT services firm. We provide IT support for small and medium-sized business in Chicago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInsofT?

We had a client requiring some additional work but I was already occupied with another project for them, so I decided to outsource it.

SOLUTION

What was the scope of their involvement?

I coordinated the client’s requirements ensure the project ran smoothly while UkrInsofT did all the work. They developed an internal business solution for recruitment and staff management for a private business. It was for record keeping and processing new applicants. The client does advertising on social media platforms so has a lot of prospects coming in, and needed to manage those.

What is the team composition?

I worked with the owner and a staff member of their team.

How did you come to work with UkrInsofT?

I was previously involved in a software development outstaffing project. From time to time, there were leads for smaller jobs and a friend of mine recommended UkrInSoft as a good provider for these smaller types of projects.

How much have you invested in them?

We spent around $15,000.

What is the status of this engagement?

We worked with them from February to July 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The business is still using the solution, so it has been of value. The client was happy with the work.

How did UkrInsofT perform from a project management standpoint?

They’re excellent. They were pretty flexible even though there was a time difference. Most of the time it was not a problem to reach out and give feedback, or for them to get back to us within 30 minutes if any issues came up. We used Redmine for project management.

What did you find most impressive about them?

I was happy to work with them and plan to work with them in the future as I am just getting back to outsourcing right now. I’m happy we were on good terms when the project finished and everyone was satisfied from all sides. Everything was good and there were no complaints.

Are there any areas they could improve?

It was pretty smooth from start to finish.

Do you have any advice for potential customers?

The client has to know what they’re looking for as sometimes they’re not completely clear in their needs. As soon as things are clearly outlined, it should be smooth.

5.0

Overall Score We will do business again when I am back on track with software development.

5.0 Scheduling

ON TIME / DEADLINES

When we needed to implement things quickly, they hired more staff on their side. It was a good experience.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

They were excellent.

5.0 NPS

Willing to refer

I highly recommend them.

Web Development

Mar 05, 2018

the project

Outsourced Dev for Auto Insurance Management & Tracking Firm

"There wasn’t anything that they couldn’t help us with."

Web Development

$10,000 to $49,999

May 2015 - June 2016

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

May 2015 - June 2016

Project summary:

UkrInSofT handled some development work for an app, focusing on building reporting features using PHP and Python, developing code, and undergoing testing.

1-10 Employees

Norcross, Georgia

Hezi Moore

CEO, Verfiacto Inc.

Verified

the reviewer

CEO, Verfiacto Inc.

Hezi Moore

Automotive

1-10 Employees

Norcross, Georgia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"There wasn’t anything that they couldn’t help us with."

Mar 05, 2018

Feedback summary:

The project in its entirety was put on hold but the code they developed is still in use and generates revenue. While miscommunication may occur within their teams, their openness regarding billing, diverse knowledge, and affordable pricing sets them apart from other firms.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Verifacto, a U.S. software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We were looking to outsource some of our development work for our application.

SOLUTION

What was the scope of their involvement?

They helped us build the reports engine for managing insurance notices for our clients, specifically developing reporting features and some of the functions related to parsing some of the notices. The team used PHP as well as Python, and were in charge of developing the code and some testing as well. The project is currently on hold, but we’ll restart it soon.

What is the team composition?

They assigned four to five people to the project.

How did you come to work with UkrInSofT?

They were referred to me by a friend that had used them for a while. He gave really good feedback about their team, their capabilities, and their knowledge.

How much have you invested with them?

We invested $20,000–$30,000.

What is the status of this engagement?

We worked together from May 2015–June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The code they created is still used today in production and it’s currently generating revenue. We keep changing and adding to it.

UkrInSofT provides a very wide spectrum of knowledge and was capable of handling simple design and development work as well as the implementation of all of the architecture that we provided.

How did UkrInSofT perform from a project management standpoint?

We used Skype to communicate with them as well as our in-house project management software. They have their own software for billing, which would tell us what they worked on and how many hours they spent.

We experienced a small language barrier but we made sure that everyone assigned to our project could communicate with us.

What did you find most impressive about them?

We were very pleased with their skills. There wasn’t anything that they couldn’t help us with.

Are there any areas they could improve?

They could have another layer of management as a way to close the loop between their people as it’s very difficult to communicate between the teams. If they had a high-level manager that could see down and synchronize the team, it would be more helpful.

Do you have any advice for potential customers?

If someone in the U.S. wanted to get a good development team for the fraction of the cost, this is the way to do it. You’re getting good quality for half of what you’re going to pay in the U.S.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Feb 28, 2018

the project

Multiple Dev Projects for Digital Agency

“We received good feedback about the development.”

Web Development

Confidential

May 2007 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

May 2007 - Ongoing

Project summary:

UkrInSofT developed a web portal, working on several iterations of the front- and backend project. They used Hx JavaScript, HTML, and CSS parts, as well as PHP and different API technology.

11-50 Employees

Stuttgart, Germany

CEO, VERDURE

Verified

the reviewer

CEO, VERDURE

Internet

11-50 Employees

Stuttgart, Germany

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“We received good feedback about the development.”

Feb 28, 2018

Feedback summary:

The complex project was completed successfully and was received positively by the client. The team managed the project effectively in conjunction with the in-house team, ensuring that all work was clearly communicated.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a digital agency in Germany. We have 40 people on staff and work on a lot of projects, web software, and online marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We mainly needed help with some technology that was difficult for us to handle internally. For that, we needed to expand our team. We also needed experts who knew the technology for our projects.

SOLUTION

What was the scope of their involvement?

They worked on the Web 2.0 project which is an internal portal for citizen journalists. It was a huge project which took over a year and a half to complete. Different versions were developed as well. They did everything when it came to the development including the frontend which was very difficult in terms of the design requirements. It used a lot of Hx JavaScript, as well as normal HTML and CSS parts. It’s very interactive application with a lot of frontend and a lot of complex interactions.

They used PHP and different API technology for the backend. There was a lot of developers working on this project who did everything from the frontend, backend, and server. We had to deliver it to our customer and it was a stressful, but it worked out.

What is the team composition?

We had about six or seven developers working on this project.

How did you come to work with UkrInSofT?

We chose them because they are a close and personal contact, so they understand the requirements and challenges. It has worked very well, which is why we still work with them 10 years later. We’re happy with their work and found we were on the same level, understanding each other.

What is the status of this engagement?

We started working with them in May 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received good feedback about the development. It was complex, but the customer was very happy.

How did UkrInSofT perform from a project management standpoint?

We had a combination of our project management and their project management. It’s definitely necessary to have both in order to centralize the communication and get it all done. Our experience has been very good. Our project manager was always there and helped us clarify certain important details.

The communication was in English and was transparent so that the developers understood what was going on. The project manager set the priorities and communicated them internally, which worked for us. We used Teamwork and Basecamp for project management tools. We also used bug trackers to organize the tasks.

What did you find most impressive about them?

Besides the project manager, the CEO was also involved in the project, demonstrating a high level of commitment. They helped anywhere it was critical, which was important for us. It was good to have that contact.

Are there any areas they could improve?

What they do, they do very well. I can’t think of any areas they can improve.

Do you have any advice for potential customers?

For web development or development of web applications, it’s important to have clear definitions and clarifications about the scope of the project and what needs to be done. Speak with each other and take the time to clarify the scope.

5.0

Overall Score We are happy.

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

Feb 21, 2018

the project

Outsourced B2B & B2C Solution Dev for eCommerce and SEO Firm

“They did what they had to do and it worked—I’m quite happy with it.”

Custom Software Development

$50,000 to $199,999

Dec. 2011 - Ongoing

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Dec. 2011 - Ongoing

Project summary:

UkrInSofT developed a B2B and B2C solution for a venture capital funded project. Using PHP then NodeJS, as well as HTML and JavaScript, the system features a large database and calculations.

11-50 Employees

Germany

CEO, eCommerce and SEO Firm

Verified

the reviewer

CEO, eCommerce and SEO Firm

eCommerce

11-50 Employees

Germany

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

“They did what they had to do and it worked—I’m quite happy with it.”

Feb 21, 2018

Feedback summary:

The completed software solution exceeded expectations and boosted the company significantly. The team managed the project smoothly and made the process simple and convenient for everyone involved, despite the complexity of the development scope.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m CEO of an online marketing and web development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We didn’t have enough in-house staff to complete a development job we needed.

SOLUTION

What was the scope of their involvement?

They helped develop a complex B2B and B2C solution for us. It was a VC [venture capital] funded project. It has a huge database and complex calculations. It’s complex because it includes the processes of dealing multi-million euro assets.

At first it wasn’t responsive, so we got it to be responsive and then relaunched it. We used PHP and later partly switched to NodeJS. The frontend used HTML and JavaScript.

What is the team composition?

We always booked six people because it’s easier to work with the same people. We had front- and backend experts. Some of the people changed over the years, as during specific phases of the project, we needed more people.

How did you come to work with UkrInSofT?

There was a middleman who contacted me. I flew to Kiev and met him and Yuriy [CEO, UkrInSofT]. I realized that the middleman was unnecessary and increased the price despite very bad project management. We replaced him with a project manager on their side and everything worked well.

How much have you invested with them?

Over $100,000.

What is the status of this engagement?

We started working together in December 2011 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did what they had to do and it worked—I’m quite happy with it. We became a world market leader.

How did UkrInSofT perform from a project management standpoint?

They’re easy to talk to and make things simple. The team is willing to do overtime when necessary.

We used Basecamp and Jira as well as email and Skype, which worked well. They don’t just do what we tell them; they think about it and give recommendations. I’m quite happy with them.

What did you find most impressive about them?

They really try to understand what we’re doing and consult with us about how to reach our goals. They even came up with some good ideas that we didn’t expect.

Are there any areas they could improve?

I don’t think they could do better.

4.5

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

Feb 20, 2018

the project

B2B SaaS Solution for Cybersecurity Company

“They learn new technologies quickly and invest in research without billing us.”

Custom Software Development

$1,000,000 - $9,999,999

Apr. 2012 - Ongoing

4.5

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

$1,000,000 - $9,999,999

Apr. 2012 - Ongoing

Project summary:

UkrInSofT helped a startup B2B company to create and implement the software needed to run the operation. They developed the software architecture, the database, and the UI. The work is ongoing.

51-200 Employees

San Mateo, California

Yuval Malachi

Founder & CTO, TrapX

Verified

the reviewer

Founder & CTO, TrapX

Yuval Malachi

Computer & Network Security

51-200 Employees

San Mateo, California

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

4.5

Quality:

4.5

Schedule:

4.0

Cost:

5.0

Willing to refer:

5.0

the review

“They learn new technologies quickly and invest in research without billing us.”

Feb 20, 2018

Feedback summary:

Six years ago, UkrInSofT’s help was instrumental in getting this company started. The long-term partnership benefits from UkrInSofT’s consistency in dedicated team members who are continuously learning. The team has learned the necessary methodologies and has a broad expertise in technologies.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the founder and CTO of TrapX Security, a startup company dealing with cybersecurity. Our technology is meant to lure both human and malware attackers, fool them, and capture their activities. We intercept attacks, determine indicators of compromise, and upload all the data from the sensors to the management system. This can be done either on-premises or via cloud.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We were in the early seed stages of the company and needed a mature, experienced software house to help us with a quick deployment.

SOLUTION

What was the scope of their involvement?

Initially, in order to see how their team thinks and reacts when starting a new project and validating technologies, we gave them research tasks knowing that they didn’t have technology or research experts. UkrInSofT came back with an excellent result.

UkrInSofT worked on the frontend systems, developing the software architecture, the database, and the UI. They are not a specialized security company so they’ve worked based on our specs definition.

What is the team composition?

Our company was self-funded in the beginning, so our budget was low. Once we finished the first funding round, we increased our budget and extended their team.

They provide seven developers and three QA testers. Yuriy (CEO, UkrInSofT) has acted as a project manager but we also talk directly with their team leaders who focus on database architecture. We also have direct contact with UkrInSofT’s developers.

How did you come to work with UkrInSofT?

One of our colleagues referred us to UkrInSofT. We called Yuriy and evaluated his experience and past projects and called their references to get an idea of the team’s quality and abilities. We also received good references from parties whom we trusted. They had expertise in several technologies, including PHP, Python, Node.js, and native mobile development so if we wanted to extend a project or start a new one, we could do so within one house.

How much have you invested with them?

The overall project cost has been around $1.

What is the status of this engagement?

We started working with UkrInSofT in April 2012 and the collaboration is ongoing. If they don’t change the way they operate or their team, we will continue working with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Today, we have software competitors, but, back in 2014, we were innovators. We were the first company to deal with this subcategory of cybersecurity. UkrInSofT has been with us since the beginning and has helped us grow as a company.

We’ve dealt with some interesting challenges and tasks in the cybersecurity field. Most of our customers are Fortune 500 companies in the U.S. so they have high demands. It took some time for UkrInSofT to reach the level of quality we desired, but they’ve adopted the methodology to meet and cope with U.S. standards.

We track milestones and timelines, and there are strict definitions and quality assurance measurements in place. These come with a cost and extend our timelines, but we aim to keep track of progress and achieve greater results from one release to another.

How did UkrInSofT perform from a project management standpoint?

I would like to say that we are an agile software house, but we are not. Even so, we work through KPIs and measurements for each version or release. We plan milestones for smaller versions, working in an agile fashion, but, for major versions that require more iterations, the approach is less sprint-oriented and more waterfall.

We have daily collaboration using shared development and QA environments. We deal with any issues effectively. We communicate through Skype or WebEx calls and we share the same instances of Jira and Git. Everything is committed in our repository.

With UkrInSofT, we are almost like a family. We visit them in Ukraine every two months, and they’ve come to our office. Beyond just sending out tasks, we establish a relationship to have a closer look and speak to the people directly.

We have a couple of Russian expats working for us so we have a common language, which is a huge advantage. The team’s English is quite good; they send their employees to English courses.

What did you find most impressive about them?

Because UkrInSofT is not a large software house, their developers are more invested in the company and they emphasize the importance of expanding their knowledge. Some members have been working for the company for three or four years, and we have appreciated the consistency.

They also invest in client relationship and want us to be happy. It’s important to them that we give good feedback, so, if something is wrong, they invest more in fixing it. They learn new technologies quickly and invest in research without billing us. They understand that they can learn from the experience.

Are there any areas they could improve?

Getting to a full synchronization took some time in the beginning. It’s a matter of establishing a relationship, understanding their culture, and sharing the same mindset and goals. We were like a mentor for them, and they’ve learned a lot from our projects.

Do you have any advice for future clients of theirs?

It’s important to have someone on the client’s end focus on working with the offshore partner.

Also, having a Russian speaker on our side has been a major benefit. Visiting Ukraine at least twice per quarter has also been imperative. Working with an offshore company requires some investments; it’s important to be open-minded and understand the partner’s culture.

4.5

Overall Score

4.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

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Nov 29, 2018

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