UkrInSofT Client Reviews

Portfolio

Key clients:

During 14+ years: North America, Europe, Asia, and Australia. Currently now: Germany/France and Israel also United States. Geographically: https://ukrinsoft.com/about-us-nearshore-web-and-mobile-app-development-...

Luxury beauty SAAS application

StarFeed

Karhu 2

LOLA

Adva Soft

Espalier

Karhu

MSI

J.HORNIG

Praxmarer

Bla-Bla Price

Hotel-restaurant "Rafael"

Coloring webshop identity

GalAutoGas

«Prins-gaz»

Augmented Reality Bar App

24 pencils

6 Seiten

Pan Tao

Kfar Saba Muni

Astec

Adiam.net

Karlsgarten

Investemnt-building company of Lviv

My Comments

Kidney Calculator

Eka kamine

GrandMinds

SubleaseHub

Zipper

VSEM

Online store “VeloTour”

GlowLit

Inside-Opensource

Ward Welcome (Florid)

Amarkt

Flow measuring identity

Online store “Podium”

Galprogres

Terytoriya Bisnesu

Location Pointer

Cleverstore

MySimpleBilling (OSBB)

FInancial Blog

Petitions in Ukraine

Media Agency Identity

Baby goods

Web Agency

Öffnungszeiten

MyDirectRepair

Online store “SmakZhyttya”

Sluzhba Remontu

Smachni Sezony

Catch the Dragon

Tourists travel App

Contact-less bank identity

Baby Map

DogMap

Classic Cars Cubed

Sherwood

Ukrenergo

ESE

Lviv Router

Norsk Trafikksikring

Active World

Reviews

Submit Review

Design

Jan 31, 2020

the project

Animation & Illustrations for Interactive Game App

“They’re experts for all things digital.”

Design

$10,000 to $49,999

2017 – Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

2017 – Ongoing

Project summary:

UkrInSofT handled the animation design and illustration for an interactive game app. The app was created in a commercial-grade style and has cinematic components.

1-10 Employees

San Luis Obispo, California

Verified

the reviewer

Software Development

1-10 Employees

San Luis Obispo, California

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They’re experts for all things digital.”

Jan 31, 2020

Feedback summary:

The app has yet to launch, but the partner is satisfied with the final product’s hi-tech look and feel. Their team’s militant project management style was effective for the partnership. UkrInSofT sticks to the project schedule and offers high availability for communication.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

I needed someone to help with animation and illustration. They needed to be very good and able to create commercial grade art.

SOLUTION

What was the scope of their involvement?

They did animation and illustration for a mobile interactive game app. It’s very cinematic.

What is the team composition?

I have one main point of contact.

How did you come to work with UkrInSofT?

I found them through Upwork.

How much have you invested with them?

We’ve invested over $20,000.

What is the status of this engagement?

We started working together in 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app hasn’t launched yet, but they’re experts for all things digital. Our partnership is a perfect pair in the end. I can’t put the digital aspects to paper. However, I thrive when it comes to conceptual thinking. They’re sort of dry on concept creation but can make the ideas look great.

UkrInSofT is the rocket fuel to the project. My team can do things now that we couldn’t before. We had relatively good artists before, but the final product is like going from the original iPod to today’s iPhone.

How did UkrInSofT perform from a project management standpoint?

Their project management style is great. They’re very militant.

What did you find most impressive about them?

They stick to the schedule and are available when needed.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

You should try to be open-minded.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

They always deliver ahead of time.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

If I give them X, Y, and Z to do, they deliver everything in one complete package.

5.0 NPS

Willing to refer

These guys are awesome. It’s so hard to find good designers.

Web Development

Oct 23, 2019

the project

Custom CMS for International Marketing & Advertising Agency

"They are very accessible and flexible. They take us very seriously as clients and are always looking to improve."

Web Development

$10,000 to $49,999

Jan. 2017 - Ongoing

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Jan. 2017 - Ongoing

Project summary:

UkrInSofT developed a custom CMS for an international advertising and marketing firm. The site featured an easy-to-use admin side for the internal staff.

51-200 Employees

Madrid, Spain

Sarah Okrent

Head of Communications, LOLA MullenLowe

Verified

the reviewer

Head of Communications, LOLA MullenLowe

Sarah Okrent

Marketing & Advertising

51-200 Employees

Madrid, Spain

Online Review

The client submitted this review online.

Verified

4.5

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"They are very accessible and flexible. They take us very seriously as clients and are always looking to improve."

Oct 23, 2019

Feedback summary:

After delivering the website, UkrInSofT stayed engaged to maintain the solution and keep it up-to-date. The site features distinct visuals, making it a strong source of lead generation. As for project management, they stay connected to provide IT support at all hours.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are an international advertising agency with offices in Madrid, Barcelona, Hamburg, Paris and Lisbon.

We handle global, local and regional accounts for brands like Unilever, San Miguel, Mattel and Burger King. I am the Head of Communications, responsible for all external communications and public perception of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UkrInSofT?

We hired UkrInSofT to build a custom CMS for our website.

What were your goals for this project?

We wanted something unique, different from the rest of the websites in our industry that all look and function the same. We also need the back end to be very easy to use.

SOLUTION

How did you select this vendor?

They were recommended by a colleague at our sister agency and digital specialist Huge.

Describe the project and the services they provided in detail.

UkrInsofT provides website development, updates, bug fixes, improvements and general SEO tips and best practices. They help to keep our site fresh and working well as well walking us through any complicated issues, as I am not an IT expert.

What was the team composition?

The team is made up of several developers on their end and two lead contacts on my end. I deal directly with the CEO and communicate back to my team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website is the face of our business and the one place where we can most effectively showcase our work. It is essential to our external communications and public persona, as well as a source of lead generation.

How was project management arranged and how effective was it?

There have been no issues on part of UkrInsofT in terms of project management and they have always been available, helpful and resolutive, at all hours. We have currently started working with an online project management tool so I can better track our needs.

What did you find most impressive about this company?

They are very accessible and flexible. They take us very seriously as clients and are always looking to improve.

Are there any areas for improvement?

There is always room for improvement for every one of us. I would say that the team might want to make proactive suggestions about new features or ways to improve.

4.5

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Oct 07, 2019

the project

Web App Development for Skincare Brand

"Their communication was next level."

Web Development

$10,000 to $49,999

Mar. - Sept. 2019

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Mar. - Sept. 2019

Project summary:

UkrInSofT developed a web application for a skincare brand. Their team was responsible for front- and backend development as well as design and functionality work.

1-10 Employees

Bulgaria

Verified

the reviewer

Beauty

1-10 Employees

Bulgaria

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"Their communication was next level."

Oct 07, 2019

Feedback summary:

The web app launched on time and features an improved UX for customers. UkrInSofT is polite and engaged, involving themselves in every step of the process. Their team delivered the project according to the established timeline and budget.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a beauty brand who developed a web app for our users in order to get additional help and tips for their skin care routine. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UkrInSofT?

Creating a full web application including back-end and front-end developing with a fully design and functionalities on the platform.

What were your goals for this project?

Help our customers to become a member on our new platform and seek help and advice for their skin.

SOLUTION

How did you select this vendor?

We got this company recommended from my friend who was working with them on their projects.

Describe the project and the services they provided in detail.

They reached the level where users can create their own accounts and get access to features like getting free products from the beauty company (us), reach dermatologists to ask for skin care advice, daily tips for their skin, advanced skin adviser through selfies and other similar features.

What was the team composition?

A lot of back-end and front-end developers and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Launched and created on time and as agreed. Gave us the opportunity to launch something new and give our customers a better experience using our brand.

How was project management arranged and how effective was it?

We had the estimation very quickly and the project cost was real and very adapting to the budget of our company. The CEO, Juriy, was very polite and excited to work with us. We are impressed by how he managed all the requirements that we needed. The team which we proceed after that was very efficient.

What did you find most impressive about this company?

Their communication was next level. I had always help and support from the team and I am glad that they understand our needs. The way they completed our tasks was really impressive and quick.

Are there any areas for improvement?

For this project I got everything done what I wanted and we did not have any issues with them. So I think they are a very advanced company which takes care of their customers.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

Very satisfied and budget optimizing

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Nov 29, 2018

the project

PHP Development for Startup

“They have a far-reaching vision and are very concerned with our success.”

Web Development

$50,000 to $199,999

Apr. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Apr. 2018 - Ongoing

Project summary:

UkrInSofT developed a new website for a startup after another vendor failed to deliver. The backend is built in PHP, and the project’s complexity was compounded by a large associated database.

1-10 Employees

Canada

Marcus

Verified

the reviewer

Marcus

IT Services

1-10 Employees

Canada

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They have a far-reaching vision and are very concerned with our success.”

Nov 29, 2018

Feedback summary:

The speed of the site and UkrInSofT’s ability to meet deadlines ensured a successful project. They are honest and enthusiastic, and their focus on long-term goals and quality products make them a supportive partner.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chief executive officer for a startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We worked with another company who overcharged us and underperformed. We needed a new company that could design a new website for us and fix the issues that arose with the previous company.

SOLUTION

What was the scope of their involvement?

They developed a new website that was extremely fast and that performed well. Some of its features were complex, but the most important part of the project was developing the site alongside a large database. They used PHP for the backend and are constantly upgrading and updating the site.

What is the team composition?

There were four frontend developers, three backend developers, one project manager, and we occasionally spoke with the CEO.

How did you come to work with UkrInSofT?

I found them on Clutch. I interviewed four or five other companies, but their price and their owner really stood out. The developers I work with have a lot of experience and the rate is amazing. Yuriy (CEO & Founder, UkrInSofT) is the most honest person I’ve met. He’s straightforward, genuine, and passionate. The personal touch and the assurance of quality drew us to them.

How much have you invested with them?

We’ve invested $80,000 in this project.

What is the status of this engagement?

We started working together in April 2018, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I sent the project to our users for some feedback of the UX. They delivered the site at the speed I wanted and have done a great job overall.

How did UkrInSofT perform from a project management standpoint?

Our project manager is great and always willing to do what is best for us. He’s very responsive and treats the project like it’s his own. We use Jira to manage the project, and communication via Skype or email is good. We can contact them at odd hours or on weekends and they’re always quick to respond. If there is ever any issue, they dive deep to solve it.

What did you find most impressive about them?

They truly care for their customers and want to make them happy. They focus on long-term relationships and always consider the big picture. They have a far-reaching vision and are very concerned with our success.

Are there any areas they could improve?

They could improve their cost estimation. We did make a lot of changes to the scope and complexity of this project, so several factors were beyond their control.

Do you have any advice for potential customers?

Whenever we reported a bug or an issue, we sent videos. That worked out so much better than sending a picture or a screenshot. Try to communicate all your issues and concerns ahead of time, and they will take action. They will consider everything you tell them and will try to make whatever improvements they can.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I’d definitely recommend them.

Web Development

Jun 15, 2018

the project

Web & Mobile App Dev for Utility Bill Management Tool

“Without their guidance, the app would have been a failure.”

Web Development

$10,000 to $49,999

2013 - 2014

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

2013 - 2014

Project summary:

UkrInSofT developed a desktop app that processes a preset formula to calculate billing information.

1-10 Employees

Murfreesboro, Tennessee

Brannon Shadrick

Owner & CEO, MySimpleBilling

Verified

the reviewer

Owner & CEO, MySimpleBilling

Brannon Shadrick

IT Services

1-10 Employees

Murfreesboro, Tennessee

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“Without their guidance, the app would have been a failure.”

Jun 15, 2018

Feedback summary:

The app was initially developed to enhance the internal billing process, but now the well-designed platform is marketed as a standalone product. Users are raving about its accurate calculations and generating quality leads. UkrInSofT’s expertise was a key factor to the product’s success.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the owner and CEO of MySimpleBilling, a utility billing service provider.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We wanted to develop a new desktop app for a more efficient billing process.

SOLUTION

What was the scope of their involvement?

We primarily provide utility billing services for apartment buildings and retail shops that receive a single bill for multiple units. UkrInSofT developed an app that tracks water and electric usage, calculates the total utility costs based on current city charges, and splits the price evenly amongst all tenants. The app also factors in spaces with individual smart meters and deduct their usage from the total bill.

What is the team composition?

We work directly with their co-founder. However, other team members are present during meetings in case we have questions relevant to their specific role.

How did you come to work with UkrInSofT?

UkrInSofT was one of 10 potential partners we discovered while scouring the web for app developers. We administered a relatively simple test to get a sense of how well they understood the project and how fast they produce deliverables. Whereas most of the contractors either didn’t reply or answered incorrectly, UkrInSofT quickly provided an accurate response. They were also the only company to point out a mathematical flaw in our test. After meeting with their team, it was clear that our search was complete. They weren’t the lowest bidder, but we were very confident that they could handle the job.

How much have you invested with them?

We spent between $32,000--$35,000 to develop the platform.

What is the status of this engagement?

They started working on the app in the latter half of 2013 and completed the project early in 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have to measure statistics because our business growth speaks for itself. Our clients are so impressed by the app’s accuracy and efficiency that they’re referring their colleagues to our services. We’re continuously receiving emails and phone calls inquiring about our platform; astonishingly, these leads are generated through word of mouth alone. To adapt to our newfound popularity, we moved away from selling our manual billing services to vend the billing app.

How did UkrInSofT perform from a project management standpoint?

Despite being located in different time zones, they accommodated our schedule fantastically. We held weekly Skype meetings and scheduled phone calls when necessary. Project files were distributed via email. In addition to working diligently to meet the hard deadlines, they saved valuable time by informing us when our vision was impractical or prone to issues. Without their guidance, the app would have been a failure.

What did you find most impressive about them?

Most companies promote a personal client experience but fail to deliver once the sale is made. UkrInSofT actually followed through with their promise and maintained a one-on-one relationship throughout the project. We never had to go through multiple people to get something done. They’re very approachable and receptive to new ideas and overall a great partner.

Are there any areas they could improve?

Everything was perfect. We were pleasantly surprised that we never had miscommunication due to the language barrier, or issues with the difference in time zone. Their team is exceptionally talented, and their services were affordable.

Do you have any advice for potential customers?

Use their knowledge and experience as a resource. Although you may have a brilliant concept, their expertise will undoubtedly enhance your vision.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

May 08, 2018

the project

Content & Billing Platform for Mobile Solutions Company

“I’m very happy with what we have, and that’s why we continue to work with them.”

Custom Software Development

Confidential

2011 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

2011 - Ongoing

Project summary:

UkrInSofT developed an SMS content dissemination and customer billing platform for mobile network operators. They optimize gateways and work with custom API’s, as well as Python, PHP, MySQL, and Caml.

1-10 Employees

Munich, Germany

Ivo Petrov

CEO, Mobimex

Verified

the reviewer

CEO, Mobimex

Ivo Petrov

IT Services

1-10 Employees

Munich, Germany

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“I’m very happy with what we have, and that’s why we continue to work with them.”

May 08, 2018

Feedback summary:

The platform is constantly being updated to stay abreast of the newest trends and technologies. UkrInSofT’s transparency with regards to their experience and capabilities, as well as their dedication to project success, make them stand out. They are constantly available and communicate efficiently.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Mobimex Group Ltd. Our platform allows mobile network operators to distribute content to end-users via SMS, and offers them a billing service to charge customers through.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

I’d designed the current version of our platform, but I wanted to take it to the next level. We needed help with gateway connections and various API’s.

SOLUTION

What was the scope of their involvement?

We spent one week explaining everything in detail, after which they started development. We connected UkrInSofT directly with our mobile-network aggregators, and they built our whole platform from scratch. Our platform involved a lot of micro-transactions, so we had to ensure there was no off-time, that the information was stored properly, and that our marketing team and partners could quickly pull out different statistics.

We added an affiliate extension to the platform last year, which gives companies that don’t have currently have a platform the opportunity to use ours. We’re also adding more load to the system, and we’re live in several countries. We have direct connections in Iran, South Africa, Thailand, some European countries, and we're also making a connection in Iraq.

Mobile network operators are always changing their regulations and upgrading their equipment, so we constantly need to keep up. Our gateway will get obsolete, and, at some point, we won’t have a connection, so we need to constantly update the gateway, optimize it, and make sure that everything is up-to-date.

They’ve also developed simpler items for us, like mobile apps. They created a dating platform in South Africa, for Android and iOS, and we’ve also brought them a couple of German projects. Some of the technologies and languages they’ve used with us include: Caml, PHP, Python, MySQL, and Oracle.

What is the team composition?

I’m in touch with two or three people, but they have a whole group of developers working behind them. When they were building our platform, they had 38 people based in Ukraine.

How did you come to work with UkrInSofT?

We experimented with different companies, but we couldn’t find a one-stop-shop for everything. UkrInSofT was recommended to me by the friend of a partner of mine, so we talked on the phone, and then I went to visit them in-person. They’d been working for Israeli security companies, which impressed me, because I believe they have high demands and standards. UkrInSofT showed me some of their previous projects and were honest about the fact that they had never created anything like our platform before. They told me that they did know coding though, and that they weren't afraid to jump into new arenas, which definitely stood out to me.

How much have you invested with them?

Including all the projects we’ve done, we’ve spent less than 1% of our what our company is worth.

What is the status of this engagement?

We've been working with them since 2011.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The platform is working and we’re seeing great results.

How did UkrInSofT perform from a project management standpoint?

We usually communicate on WhatsApp and Skype, and if I have an urgent need, I can write them, and they will react immediately. We have 24/7 communication, even in areas that have a shifted work week such as Iran, Iraq, and the UAE. Our partners sometimes demand development work during the weekends, and there’ve been situations where UkrInSofT had to be alert during night hours, but they always found someone who could immediately do what needed to be done. They didn’t charge me extra for those instances either.

What did you find most impressive about them?

We’ve had moments when something wasn’t working, and they were always ready to find a solution. They never give up and they work until the end. If they say something can’t be done, then I’m 100% sure that it’s the truth. I felt that they had a personal interest in us as well, that they were a part of the project. They were dedicated to us as a client.

What I like really is that I don’t have to talk to the developers. I’ve always wanted to have just one person to work through, and UkrInSofT delegates tasks to the people behind them. I just say what I need, how it should work, how it should look, and then they do it.

Are there any areas they could improve?

As a customer, I can always complain about something, but we have to be realistic about the fact that we’re working with people and no one is perfect. They could improve in terms of estimating tasks though. I’m very happy with what we have, and that’s why we continue to work with them.

Do you have any advice for future clients of theirs?

I believe that customers are in good hands, and I don’t have to give any advice. Bring your project, and get the best support there.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

We’re spending 1% of our revenue on their services. We’re investing $1 and getting $99 in return.

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

I’ve referred them already. I know that clients will be happy, so I’m putting my own name and reputation at stake.

Web Development

May 07, 2018

the project

Website Maintenance and Development for Event Planning Startups

"After many disappointing interactions with other companies, I finally found one that I could trust and rely on."

Web Development

$50,000 to $199,999

June 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

June 2015 - Ongoing

Project summary:

First engaged to maintain one website, UkrInSofT was subsequently engaged to overhaul another site. The latter involved development, UI/UX design, and integrating payment and messaging portals.

1-10 Employees

Roppen, Austria

Owner, Festplanung and EventAgent

Verified

the reviewer

Owner, Festplanung and EventAgent

Arts, Entertainment & Music

1-10 Employees

Roppen, Austria

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"After many disappointing interactions with other companies, I finally found one that I could trust and rely on."

May 07, 2018

Feedback summary:

UkrInSofT’s site overhaul boosted revenue and earned favorable feedback for its UI. Despite language barriers, they communicated effectively, providing critical feedback that, ultimately, resulted in a high-quality solution.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of Festplanung and EventAgent, two startups which provide global, online marketplaces connecting event planners to service providers and other interested groups of people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UkrInSofT?

I originally hired UkrInSofT for support and maintenance on Festplanung. After successful work on Festplanung, I hired them to develop the site for EventAgent from scratch.

What were your goals for this project?

First, we needed to keep the existing Festplanung site running smoothly, updating the site periodically to enhance security. Afterward, we wanted to develop a new platform for EventAgent that had a better UI/UX, and was more robust, than Festplanung. We needed everything including software design, database management capabilities, DevOps activities (e.g., hardware setup and administration), and integration with payment and SMS gateways.

SOLUTION

How did you select this vendor?

Before UkrInSofT, I had worked with a few other companies that I was unsatisfied with. I began asking associates for referrals and was recommended to UkrInSofT.

Can you go into detail about the services they provided and the scope of the project?

They use mock-ups to build the system architecture using HTML, CCS, and JS; aligned servers and testing environments; ran a full development cycle on the server and database; integrated the payment solutions (e.g., Paypal, Sofort/EBICS) relative to email and SMS protocols; and enhanced server security.

What was the team composition?

The team consisted of one project manager, one technical lead, two backend developers, two frontend developers, and two QA specialists.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Their work contributed to consistent revenue generation for these platforms - both of which struggled previously.

How was project management arranged and how effective was it?

Despite some language barriers, communication through email or Skype was direct and effective. They responded immediately to my ideas and often provided supportive feedback suggesting solutions and best practices.

What did you find most impressive about this company?

After many disappointing interactions with other companies, I finally found one that I could trust and rely on. Even during disagreements, they always showed that their challenging of my ideas helped create the best product possible.

Are there any areas where they can improve?

Having a German speaker would've improved communication.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

Custom Software Development

May 03, 2018

the project

Outsourced Software Development for IT Services Firm

“The business is still using the solution, so it has been of value.”

Custom Software Development

$10,000 to $49,999

Feb. - July 2016

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Feb. - July 2016

Project summary:

UkrInsofT provided outsourced development services, working on a platform for recruitment and staff management.

1-10 Employees

Des Plaines, Illinois

Technical Director, Neat Media

Verified

the reviewer

Technical Director, Neat Media

IT Services

1-10 Employees

Des Plaines, Illinois

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“The business is still using the solution, so it has been of value.”

May 03, 2018

Feedback summary:

Well-received by the client, the platform was completed successfully and within the required schedule. The team was flexible throughout and managed the project well, hiring more staff to meet the demands of the project as required.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the technical director of Neat Media, an IT services firm. We provide IT support for small and medium-sized business in Chicago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInsofT?

We had a client requiring some additional work but I was already occupied with another project for them, so I decided to outsource it.

SOLUTION

What was the scope of their involvement?

I coordinated the client’s requirements ensure the project ran smoothly while UkrInsofT did all the work. They developed an internal business solution for recruitment and staff management for a private business. It was for record keeping and processing new applicants. The client does advertising on social media platforms so has a lot of prospects coming in, and needed to manage those.

What is the team composition?

I worked with the owner and a staff member of their team.

How did you come to work with UkrInsofT?

I was previously involved in a software development outstaffing project. From time to time, there were leads for smaller jobs and a friend of mine recommended UkrInSoft as a good provider for these smaller types of projects.

How much have you invested in them?

We spent around $15,000.

What is the status of this engagement?

We worked with them from February to July 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The business is still using the solution, so it has been of value. The client was happy with the work.

How did UkrInsofT perform from a project management standpoint?

They’re excellent. They were pretty flexible even though there was a time difference. Most of the time it was not a problem to reach out and give feedback, or for them to get back to us within 30 minutes if any issues came up. We used Redmine for project management.

What did you find most impressive about them?

I was happy to work with them and plan to work with them in the future as I am just getting back to outsourcing right now. I’m happy we were on good terms when the project finished and everyone was satisfied from all sides. Everything was good and there were no complaints.

Are there any areas they could improve?

It was pretty smooth from start to finish.

Do you have any advice for potential customers?

The client has to know what they’re looking for as sometimes they’re not completely clear in their needs. As soon as things are clearly outlined, it should be smooth.

5.0

Overall Score We will do business again when I am back on track with software development.

5.0 Scheduling

ON TIME / DEADLINES

When we needed to implement things quickly, they hired more staff on their side. It was a good experience.

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

They were excellent.

5.0 NPS

Willing to refer

I highly recommend them.

Web Development

Mar 05, 2018

the project

Outsourced Dev for Auto Insurance Management & Tracking Firm

"There wasn’t anything that they couldn’t help us with."

Web Development

$10,000 to $49,999

May 2015 - June 2016

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

May 2015 - June 2016

Project summary:

UkrInSofT handled some development work for an app, focusing on building reporting features using PHP and Python, developing code, and undergoing testing.

1-10 Employees

Norcross, Georgia

Hezi Moore

CEO, Verfiacto Inc.

Verified

the reviewer

CEO, Verfiacto Inc.

Hezi Moore

Automotive

1-10 Employees

Norcross, Georgia

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

4.5

Cost:

5.0

Willing to refer:

5.0

the review

"There wasn’t anything that they couldn’t help us with."

Mar 05, 2018

Feedback summary:

The project in its entirety was put on hold but the code they developed is still in use and generates revenue. While miscommunication may occur within their teams, their openness regarding billing, diverse knowledge, and affordable pricing sets them apart from other firms.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Verifacto, a U.S. software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We were looking to outsource some of our development work for our application.

SOLUTION

What was the scope of their involvement?

They helped us build the reports engine for managing insurance notices for our clients, specifically developing reporting features and some of the functions related to parsing some of the notices. The team used PHP as well as Python, and were in charge of developing the code and some testing as well. The project is currently on hold, but we’ll restart it soon.

What is the team composition?

They assigned four to five people to the project.

How did you come to work with UkrInSofT?

They were referred to me by a friend that had used them for a while. He gave really good feedback about their team, their capabilities, and their knowledge.

How much have you invested with them?

We invested $20,000–$30,000.

What is the status of this engagement?

We worked together from May 2015–June 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The code they created is still used today in production and it’s currently generating revenue. We keep changing and adding to it.

UkrInSofT provides a very wide spectrum of knowledge and was capable of handling simple design and development work as well as the implementation of all of the architecture that we provided.

How did UkrInSofT perform from a project management standpoint?

We used Skype to communicate with them as well as our in-house project management software. They have their own software for billing, which would tell us what they worked on and how many hours they spent.

We experienced a small language barrier but we made sure that everyone assigned to our project could communicate with us.

What did you find most impressive about them?

We were very pleased with their skills. There wasn’t anything that they couldn’t help us with.

Are there any areas they could improve?

They could have another layer of management as a way to close the loop between their people as it’s very difficult to communicate between the teams. If they had a high-level manager that could see down and synchronize the team, it would be more helpful.

Do you have any advice for potential customers?

If someone in the U.S. wanted to get a good development team for the fraction of the cost, this is the way to do it. You’re getting good quality for half of what you’re going to pay in the U.S.

5.0

Overall Score

4.5 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

Willing to refer

Web Development

Feb 28, 2018

the project

Multiple Dev Projects for Digital Agency

“We received good feedback about the development.”

Web Development

Confidential

May 2007 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

May 2007 - Ongoing

Project summary:

UkrInSofT developed a web portal, working on several iterations of the front- and backend project. They used Hx JavaScript, HTML, and CSS parts, as well as PHP and different API technology.

11-50 Employees

Stuttgart, Germany

CEO, VERDURE

Verified

the reviewer

CEO, VERDURE

Internet

11-50 Employees

Stuttgart, Germany

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“We received good feedback about the development.”

Feb 28, 2018

Feedback summary:

The complex project was completed successfully and was received positively by the client. The team managed the project effectively in conjunction with the in-house team, ensuring that all work was clearly communicated.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a digital agency in Germany. We have 40 people on staff and work on a lot of projects, web software, and online marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with UkrInSofT?

We mainly needed help with some technology that was difficult for us to handle internally. For that, we needed to expand our team. We also needed experts who knew the technology for our projects.

SOLUTION

What was the scope of their involvement?

They worked on the Web 2.0 project which is an internal portal for citizen journalists. It was a huge project which took over a year and a half to complete. Different versions were developed as well. They did everything when it came to the development including the frontend which was very difficult in terms of the design requirements. It used a lot of Hx JavaScript, as well as normal HTML and CSS parts. It’s very interactive application with a lot of frontend and a lot of complex interactions.

They used PHP and different API technology for the backend. There was a lot of developers working on this project who did everything from the frontend, backend, and server. We had to deliver it to our customer and it was a stressful, but it worked out.

What is the team composition?

We had about six or seven developers working on this project.

How did you come to work with UkrInSofT?

We chose them because they are a close and personal contact, so they understand the requirements and challenges. It has worked very well, which is why we still work with them 10 years later. We’re happy with their work and found we were on the same level, understanding each other.

What is the status of this engagement?

We started working with them in May 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received good feedback about the development. It was complex, but the customer was very happy.

How did UkrInSofT perform from a project management standpoint?

We had a combination of our project management and their project management. It’s definitely necessary to have both in order to centralize the communication and get it all done. Our experience has been very good. Our project manager was always there and helped us clarify certain important details.

The communication was in English and was transparent so that the developers understood what was going on. The project manager set the priorities and communicated them internally, which worked for us. We used Teamwork and Basecamp for project management tools. We also used bug trackers to organize the tasks.

What did you find most impressive about them?

Besides the project manager, the CEO was also involved in the project, demonstrating a high level of commitment. They helped anywhere it was critical, which was important for us. It was good to have that contact.

Are there any areas they could improve?

What they do, they do very well. I can’t think of any areas they can improve.

Do you have any advice for potential customers?

For web development or development of web applications, it’s important to have clear definitions and clarifications about the scope of the project and what needs to be done. Speak with each other and take the time to clarify the scope.

5.0

Overall Score We are happy.

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

4.5 Quality

Service & deliverables

5.0 NPS

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