TYMIQ

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a SME which is integrated into a group of SMEs, which are all dedicated to help our client's with managing critical incidents, enhancing their communication (alerting) and collaboration capabilities through our software platforms, our networks and our terminals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TYMIQ, and what were your goals?

TYMIQ is instrumental for the development and maintenance of our core CIM (critical incident management) platform, continuously delivering value through continuous improvement (functional, UX and reliability).

SOLUTION

How did you select this vendor and what were the deciding factors?

Existing relationship of many years to key persons at TYMIQ through a partner company, proven track record and high value in comparison to cost.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Continous development, not truly project based. Standard agile framework, roughly 10 releases p.a., stack is confidential, standard tools (Atlassian etc).

How many people from the vendor's team worked with you, and what were their positions?

On-going, up to 20.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We successfully our platform to new customers, and we have an annual churn < 5% with existing customers. We have a net promoter score of > 9. We believe that our solution is performing above competitor solutions. Deliverables are with almost no exceptions on time, within budget and performant (which is confirmed by extensive testing, and customer feedback).

Describe their project management style, including communication tools and timeliness.

What's to say? Multichannel communication, but all properly documented within confluence and jira. They are goal- and outcome-oriented, able to see the big picture, flexible where necessary, and rigid where appropriate.

What did you find most impressive or unique about this company?

The competence of their senior team.

Are there any areas for improvement or something they could have done differently?

Occasionally, there's issue with the load balancing of the senior team members (i.e. them becoming bottle necks), and the release planning process. Needless to say that TYMIQ is only part of the root cause, and that we (PM and market side) contribute to the issue as well. We see improvements through a) process adjustment and b) through attributing additional resources to make sure that we deliver requirements in better quality to TYMIQ.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of a software development firm. We develop customized software for our customers. We’re based in Zurich, Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TYMIQ?

We have project managers and specialists in Switzerland, but for the main development, we work with partners. When there are too many projects that our own developers can’t handle, we work with companies like TYMIQ. For this project, we engaged with them for custom software development support.

SOLUTION

What was the scope of their involvement?

TYMIQ has helped us develop software that has a Microsoft-based architecture and uses C# or PHP as a programming language.  At times, their team does maintenance efforts and handles other support tasks.

What is the team composition?

I’m mainly in contact with their manager, but our project managers are directly communicating with their developers.

How did you come to work with TYMIQ?

We found them on Google.

How much have you invested with them?

We’ve spent roughly 1.5 million Swiss francs (approximately $1.5 million).

What is the status of this engagement?

The partnership started around February 2019, and it is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work is very good.

How did TYMIQ perform from a project management standpoint?

They’ve met most of our deadlines. They follow Scrum methodology for project management; it’s a team-based approach where the project manager holds standup meetings in the morning, and the team takes over each task in order to deliver software every two weeks. We typically communicate through Microsoft Teams. We also use collaboration tools, like Jira and Confluence.

What did you find most impressive about them?

They are pragmatic. We also usually get a better estimation from them than our developers who are based in Vietnam.

Are there any areas they could improve?

Their communication is good, but it can always be improved.

Any advice for potential customers?

Tell the team your vision and ask them what they think because they also have ideas on how things can work better.

BACKGROUND

Please describe your company and position.

I am an IT Manager at Port of Eilat

Describe what your company does in a single sentence.

Seaport

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TYMIQ to accomplish?

• Update general port operation software
• Upgrade UI to React
• Upgrade Backend to.net core 5 including improved performance

SOLUTION

How did you find TYMIQ?

Online Search

Why did you select TYMIQ over others?

• Great culture fit
• Good value for cost

How many teammates from TYMIQ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TYMIQ was chosen from the other 2 companies. They provide a very professional plan with a detailed explanation of how they will resolve all the goals and issues in the existing software that we have provided.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Observed processes that did not work or took too much time actually start to work how was promised

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes Everything was delivered on time and was quick response for all our needs

What was your primary form of communication with TYMIQ?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Professional team,business ethic

Are there any areas for improvement or something TYMIQ could have done differently?

don't see any