What was the scope of their involvement?
Our initial project involved designing the UX and UI for one of our products’ mobile apps. The snap security camera is a smart light that can be installed on front doors to monitor visitors. It sends alerts about suspicious activity. We’d found that a significant number of product returns resulted from users’ inability to set up the device. Two Tall Totems has spearheaded the design for device onboarding and registration, making it notably more streamlined. They studied the product, did extensive UX redesign, and supported our UI design efforts.
Later on, they improved our website, which was primarily a design task. The web portal was a relatively smaller undertaking compared to the UX and UI work. They helped us implement most of the sprints they designed. Currently, we're working on a new app that integrates all of our devices, including other Bluetooth-controlled smart bulbs. Both apps they’ve developed are for iOS and Android.
What is the team dynamic?
The three- or four-person UX/UI team for our initial engagement included Jatin Jia, the lead designer, as well as a project manager and two other designers. Later on, we worked with a different design and development team.
How did you come to work with Two Tall Totems?
We found them via a reference from one of my coworkers, who had worked with them previously. Initial trials went well, and they offered competitive rates, so we went forward with the engagement.
How much have you invested with them?
So far, we’ve spent $CAD 70,000 ($54,829). Our yearly costs should average between $CAD 80,000-90,000 ($63,088-$70,974).
What is the status of this engagement?
We began working together in April 2017, and our engagement is ongoing.