twid

Please describe your company and your position there.

I am a Co-founder & Head of Social Media Marketing at WHELL UK LTD. We provide an alternative insurance policy that covers against any excess charges while hiring a car.

For what projects/services did your company hire twid, and what were your goals?

Branding, Web Development, Web Design

How did you select twid and what were the deciding factors?

Twid is one of the leading Design & Web Development companies in the Ukrainian market. It was very easy to communicate since day 1 and we quickly found creative solutions for our web development and brand design.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started with a series of calls. Twid team spent a lot of time listening to our team, learning about the insurance industry in general and our niche in particular and really coming to understand the concept for our brand. After those initial calls and meetings, twid prepared a brand identity for us.

How many people from the twid team worked with you, and what were their positions?

We had a fully dedicated team of designers and developers working with us as well as the project manager and creative director.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Incredible team, responsive, highly creative. Offered a lot of different futures that were later implemented into development. Great experience, looking forward to further cooperation.

Describe their project management style, including communication tools and timeliness.

We have smooth communication, and the team has met all our set deadlines.

What did you find most impressive or unique about this company?

Incredible creativity.

Are there any areas for improvement or something they could have done differently?

All is good.

Please describe your company and your position there.

Please describe your company and your position there. I am a co-founder at Elpaso - international business banking that provides access to e-money accounts and payment services.

For what projects/services did your company hire twid, and what were your goals?

For what projects/services did your company hire twid? In mid of 2021, we needed help with the promotion of our company services. It was a new product for the market, so it needs an additional explanation to potential customers. That's why we were looking for professionals, who can develop a communication strategy with a plan of advertising and materials for the campaign.

I was responsible for this internal project. What were your goals for this project? Our goal was to convey the value of our product to the target audience in a creative way. Banking services for individuals (Monobank, Privatbank) set high standards for the industry, including advertising. Therefore, we needed to create a catchy advertising campaign for our company to enter the market of banking services for legal entities, which explains our product and describes its benefits.

How did you select twid and what were the deciding factors?

How did you select twid? We've seen twids works before, our friends worked with them. We liked the boldness and style of their decisions. Therefore, to make the final decision we made several meetings with their team. The match took place, and we made a plan of optimal next steps.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Describe the scope of their work in detail. The team conducted a strategic session, conducted research on the product, target audience (interviews), competitors. As a result, formed the positioning of the brand, its tone of voice and came up with a great idea for further communication. It was decided to divide the communication into two stages.

The first stage included an explanation of the term international business banking (which they came up with) and listed the services that we can provide. The next stage brought our benefits to the audience. After the approval of the ideas, a full strategy was formed with a communication plan and advertising materials (banners).

How many resources from the twid team worked with you, and what were their positions?

The team consisted of a strategist, copywriter, project manager, art director, graphic designers, illustrator and creative director. Most of the interaction was with the manager and the creative director.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Positioning and communication strategy documents are confidential. But twid also created promotional materials for us, you could see them.

Describe their project management style, including communication tools and timeliness.

We liked the milestone we were moving through. Intermediate synchronizes helped us to keep abreast of current progress and to be sure that we were moving in the right direction.

What did you find most impressive or unique about this company?

We liked that they hit the target well. They createda brand that we wanted, but could not clearly articulate.

Are there any areas for improvement or something they could have done differently?

We would like to continue working with twid in the context of implementing the strategy. But due to heavy workloads, other contractors were involved.

Please describe your company and your position there.

I'm the CEO and Co-Founder at ZIbra AI. We're building an ecosystem of AI products for the gaming industry

For what projects/services did your company hire twid, and what were your goals?

We were starting our company and our first public product was about to launch. Our goal was to find a long-term partner to cover all our design and identity initiatives. Technology that aims to revolutionize the industry and has no analogs requires revolutionary approaches in absolutely all aspects, including design. Our core technology allows us to create many products, so branding must be flexible and adaptable and combine the entire long-term product strategy in one brand book, which is quite a challenge.

How did you select this vendor?

Our sister's company was already working with TWID, and we heard lots of positive feedback from other companies. After having a few conversations with TWID it was a no brainer to proceed with them

Describe the scope of their work in detail, including any steps and the final deliverables.

First, we had 2 or 3 brainstorming strategy sessions to understand our value proposition and to get a deep understanding of our technology. Then we consolidated this into one sheet. After that, we start working on the design and branding ideas. The final results were presented in the form of a brand book with all logos, fonts, etc

How many people from the vendor's team worked with you, and what were their positions?

We had a whole dedicated team working with us. I'm not sure the whole team set up, but we had our PM for daily communication, creative director, designers, brand strategists.

Can you share any outcomes from the project that demonstrate progress or success?

In addition to the good-looking complex design, everyone is excited about, we won the Red Dot award for brand design and identity, confirming the results of their phenomenal work.

Describe their project management style, including communication tools and timeliness.

We had on-demand status update meetings and big monthly sessions with the whole team

What did you find most impressive or unique about this company?

The dynamic logo was created by a special generative network. With the help of machine learning, the neural network processed more than 500 fonts that the team had previously collected and identified. Can you imagine that the neural network has created our key visuals?

Are there any areas for improvement or something they could have done differently?

All good

Please describe your company and your position there.

I am the Investment Manager at TA Ventures - an early-stage VC fund investing in startups from Europe and North America. I am responsible for the deal sourcing and the DD process.

For what projects/services did your company hire twid?

In the mid of 2019, we needed help with rebranding and new website development as a company. I was responsible for this internal project.

What were your goals for this project?

We wanted to create a completely fresh identity for our brand in the VC world. We needed to communicate our vision, strategy and approaches both to startups and the VC funds network.

How did you select twid?

We've searched for branding agencies via our network of entrepreneurs and VC funds. We looked at 4 agencies, taking into account their portfolio, clients reviews. We've ended up choosing twid because we liked their offer the most in terms of creative approach, timeline and reasonable price.

Describe the scope of their work in detail.

The process began with a series of brief and de-brief call. Twid team spent a lot of time listening to our team, learning about the VC industry in general and our fund in particular and really coming to understand the concept for our brand. After those initial call and meetings, twid prepared two versions of brand identity for us.

What was the team composition?

I worked directly with the Project Manager and Creative Director. We had a fully dedicated team of designers and developers.

Can you share any outcomes from the project that demonstrate progress or success?

Working with twid, we've met all goals we set for the new brand identity and functionality of the website. The team also developed for us different templates - presentations, social media covers, etc. We've got a clear and fresh brand identity that helps us to distinguish among other VC funds' strict branding.

How effective was the workflow between your team and theirs?

Communication between us and the agency was smooth. Twid met all the deadlines we set for them. We use a Telegram messenger for communication.

What did you find most impressive about this company?

I was impressed by their creativity. It felt like they fall in love with our project and was fully engaged. We have a lot of portfolio companies as a fund and we always recommend twid to them. Twid has already participated in several tenders of our portfolio companies.

Are there any areas for improvement?

twid has already set a bar rather high. They are still a young company, so I'm looking forward to watching them grow and acquiring customers worldwide.

Introduce your business and what you do there.

I’m the founder, CEO, and production manager of Nomad Talent, LLC, a boutique talent booking agency. I started the business four and a half years ago, after moving from a bigger booking agency. We work with musicians, and our goal is to bring this talent overseas, representing them as managers and booking agents. We focus on North, South, and Central America, and we have a roster of musicians, mainly from Europe.

We were very busy up until the pandemic. During these times, we’re working on marketing and on updating our website, looking mainly to stay afloat and looking for the moment when we can get back to work.

What challenge were you trying to address with twid?

Given the services we provide and the kinds of artists we represent, we needed to make some noise around the marketing identity of the agency.

What was the scope of their involvement?

twid worked on our website design, brand identity, and general marketing. We also worked with them on a 3D-animation marketing video that presented our genres and artists and general company flow.

They created our logo, identity, and branding. There were a lot of moving parts, including business cards and changes to the website itself. twid produced a lot of elements that we could use in anything we’re involved with, including posters and fliers.

What is the team composition?

There were 4–5 people from twid involved. Two worked on brand identity, and another two worked on video production.

How did you come to work with twid?

I’m originally from Eastern Europe, but I’ve been living in the US for the past 20 years. I was always more attracted to European branding strategies, which I found more appealing and unique for the US market as well. I was also hoping to get more affordable services.

I’d been following twid for a while, and I was blown away by their ideas and the marketing tricks they implemented in their identity. We wanted to have something similar, that would be easy to identify ourselves with.

How much have you invested with them?

The branding project was $5,000–$6,000, and it took them a month to complete. The video production part of the project cost $7,000–$8,000.

What is the status of this engagement?

We worked with twid between November 2019–February 2020. We’re hoping to work with them again in the future.

What evidence can you share that demonstrates the impact of the engagement?

twid executed within the deadline they promised, which was great because we’d worked with companies that failed to deliver on time.

They understood our concept for the branding and the video and successfully executed it. I have very high standards, and what they delivered was even better than I expected it to be. They were able to relay the uniqueness we were trying to present.

We got less and less work because of the pandemic, but twid’s work allowed us to stay afloat in terms of brand identity and marketing. We have an uphill battle to fight, so we have to be present online so that we’re still relevant as a booking agency when the time comes.

We’ve received a lot of positive feedback on the logo, the website, and some of the key artwork we’re using in our posters. We have a tight branding concept that we can use anytime our company is involved with something.

How did twid perform from a project management standpoint?

Their CEO was proactive and always oversaw the project. If we weren’t satisfied with something, he would step in. They kept us involved in the process and made sure everything was clear.

They were stellar in terms of communication, and we had no hiccups. We were always updated on what they were working on.

What did you find most impressive about them?

The quality of the work is incredible. twid has done an outstanding job with all the graphics. I love the logo, and I can’t imagine having any other logo for the company.

Are there any areas they could improve?

There’s always room for improvement, but I don’t recall having any issues. We were satisfied with everything twid did, and they delivered in a timely manner.

Do you have any advice for future clients of theirs?

The team they select for the project has to be overseen by one of twid’s two CEOs. One of them is the main designer, while the other oversees the business side of the company. They have a good balance.

Please describe your company and your position there.

I'm a Co-Founder at The Burger. We have created one of the best gourmet burgers in Ukraine and we deliver them to the doors of our clients.

For what projects/services did your company hire twid?

We needed a responsive and reliable e-commerce website with an impressive design that will look great both on desktop and mobile. So we hired TWID studio to build our website from scratch.

What were your goals for this project?

We wanted to update our old website and increase turnover. One of the main goals was to increase conversion and sales from the mobile website.

How did you select this vendor?

I knew TWID for a long time and been tracking his portfolio for a while. All of his projects are very creative and outstanding.

Describe the project in detail.

I made sketches of my vision of the design. Also, I provided the list of features and general concept. They had to build a totally new e-commerce website

What was the team composition?

No idea how big was the team and what was the composition. I spoke mostly with CEO or with our project manager.

Can you share any outcomes from the project that demonstrate progress or success?

The new website looks awesome and works very fast. Its adaptive design increased conversion almost twice on mobile and slightly on Web. All goals were achieved.

How effective was the workflow between your team and theirs?

The workflow was between our teams was very efficient. We didn't have calls often, but after each call, we made a lot of progress.

What did you find most impressive about this company?

The most impressive is the design. They really have good taste and impressive design skills.

Are there any areas for improvement?

Maybe the ongoing support of the website should be more responsive. Some times you need to waite quite a lot to be able to talk with your PM.

Please describe your company and your position there.

I'm the Chief Marketing Officer of Eurotrips. Eurotrips is an international travel company with few offices around the Europe. We create a brand new style of tourism, which became fun, popular and modern. Examples of this included but we were not limited to yacht tours in Barcelona, Pub crawls in Prague or bike tours in Amsterdam.

Our created concept is to satisfy a new generation of travelers by showing them Europe throe the eyes of like-minded locals. Instead of simply giving facts and historic dates about the city, we would provide relevant information and activities, which they can use to enjoy the city more fully. Had served already over 15 000 clients in Ukraine, Belarus, Czech Republic and Poland.

For what projects/services did your company hire twid?

We felt the need to build a memorable and unique website and digital brand elements. Also according to the company's growth, we needed to create a unique platform, which could be adapted and transformed for our offices in different countries.

What were your goals for this project?

We need to build a strong visual image for our website according to our activities. As a new brand, we were ready to be bold, modern and progressive in the dinosaur market :) The main goal was to develop an exceptional website with a unique image, which could be upgraded for next levels in future with company growth.

How did you select this vendor?

Since the appearance of the idea to relaunch our website and brand style we hadn't any doubts who is going to release it. Twid has one of the most progressive views for design and web development on the Ukrainian market, which is quite close to our brand philosophy. Since the first meetings, we were on the same page and easily found new creative solutions for our web development and brand design.

Describe the project and the services they provided in detail.

They designed, developed, configurated and launched a new version of our websites for Ukraine, Belarus, and Poland. For the last 3 years, twid were effectively engaged in their technical support and maintenance. 
We also collaborated under creative design for brand and advertising elements, commercials and other marketing visuals for digital use.

What was the team composition?

For all these years the project team had changed according to the goals. Fortunately, on a daily basis, we worked with a single point of account manager contact, which made all communication between companies easy. But during strategic sessions, we always meet all team, including the art director, head of design and other team players, which helped to work more productive and without the broken phone effect.

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients are extremely satisfied with our web site and their user experience. Nowadays around 17 competitive companies in the tourism market tried to repeat the site. Over the past 4 years, our site maintains an annual sales growth of 250-300%. And I think this is the main indicator of the result.

How was project management arranged and how effective was it?

For all these years twid is testing a few project management and communication tools for making the client experience better. They were always easy to contact and never left us alone in the process. They offered support, kept up with the deadlines, and tried to predict any unexpected situations informing us up front.

What did you find most impressive about this company?

We were impressed by their creative approach to daily solutions. And the team, their team is just awesome people to work with :)

Are there any areas for improvement?

Some of our tasks did not meet certain deadlines, though this was not necessarily because of twid. In general, we were satisfied with the work that the team did for us.

Please describe your company and your position there.

I am the VP of Finance & Operations, a new biotechnology platform focused on ovarian therapeutics

For what projects/services did your company hire twid?

We needed a website rapidly developed from scratch

How did you select this vendor and what were the deciding factors?

We compared several vendors and ultimately decided to work with Twid based on references and pricing.

Describe the project in detail and walk through the stages of the project.

Very quick project with a lot of ambiguity. Team handled the turnaround that we needed and filled in the gaps.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with three different people.

Can you share any outcomes from the project that demonstrate progress or success?

Check our website.

How effective was the workflow between your team and theirs?

Very good

What did you find most impressive or unique about this company?

They utilized their strong knowledge of Tilda, which was impressive.

Are there any areas for improvement or something they could have done differently?

N/A

Please describe your company and your position there.

Mystery Play company. Entertainment, immersive plays, events. I am a cofounder.

For what projects/services did your company hire twid?

We wanted to create a website and all kind of promo materials for the play.

What were your goals for this project?

Attract attention to the play and sell tickets.

How did you select twid?

I actually had great references for this team. When I met them, I got a feeling the guys would be able to implement the project.

Describe the project in detail.

We had a play based on an X-files story. Our goal was to bring attention and attract visitors. For this purpose, we needed to create a visual identity that would include a website as the main point and all kinds of supporting promo materials (posters, etc).

What was the team composition?

Project manager, art director, creative director, graphic designer, web designer, front-end developer, back-end developer.

Can you share any outcomes from the project that demonstrate progress or success?

Without mentioning numbers, we had a success regarding the number of sold tickets.

How effective was the workflow between your team and theirs?

We had a project manager, who was the key point of contact. That is extremely useful when many people are involved in the project. We received constant updates and the communication was smooth.

What did you find most impressive about this company?

I personally was impressed by how the team has an eye for details. Since the guys had huge expertise, they were able to envisage moments that we even hadn't thought about.

Are there any areas for improvement?

I have no recommendation of that.

Please describe your company and your position there.

Fashion company. CEO

For what projects/services did your company hire twid?

Reid created for us brand identity and web site

What were your goals for this project?

Identity should be useful in social media and dynamic. Web site should have good conversion, catalog and e-commerce elements.

How did you select this vendor?

by recommendation

Describe the project in detail.

We start from identity: logo, main elements, guidelines, brand book. The we start working under the site. Create prototypes, design, front-end, back-end, testing.

What was the team composition?

It was project manager, creative director, art director, graphic designer, UI/UX designer, front-end and back-end developers

Can you share any outcomes from the project that demonstrate progress or success?

Results was great. I’m really like identity and web site, they cool and useful

How effective was the workflow between your team and theirs?

The workflow between us was effective. Twid feel us well and we finish project in time

What did you find most impressive about this company?

Their creativity was impressive.

Are there any areas for improvement?

you always have something for improvement