What evidence can you share that demonstrates the impact of the engagement?
TRINUS has been amazing. We have a direct line to our technician and regardless of the hour or day, there’s always someone available. If we drop an e-mail to them with an issue we’re having, they usually respond within the hour. They are generally knowledgable about our systems and programs, but on the off chance they don’t have an answer right away, they’ll do research and come back to us with their findings.
How did TRINUS perform from a project management standpoint?
Their services are second to none. We normally communicate over the phone. I can call and ask for Junar, and if he isn’t in, they’ll put me through to his cell phone. If we ever have an urgent issue, we can call in and speak with any available technician or send an email to their portal.
What did you find most impressive about them?
TRINUS’ team is very personable. Being from such a small town, that personal feel they provide is important. They understand where we’re coming from as a rural municipality.
Since we are out in the middle of nowhere, most of the time they are able to do the work remotely. However, if something comes up, they’ve always willing to have someone out here and working on the system immediately. They’re willing to go above and beyond to accommodate.
Are there any areas they could improve?
We’re so satisfied with them. Obviously, there have been minor hiccups along the way. When they first took over the IT services, it was harder to hand over the reins when I was so used to being hands-on. That was just part of the process.
Do you have any advice for potential customers?
It’s hard, but it’s very important to trust them. When I have been willing to step back and let them move in, they have always gone above and beyond. They make sure to do the most for their clients so it’s worth it to put your trust in them.