Trigma

Please describe your company and your position there.

I am the Operations manager of my company.

For what projects/services did your company hire Trigma, and what were your goals?

To develop an internal app for Planning and Ordering. That would allow some frictionless communication between the Sales Executive and the Plant Operation Team.

How did you select this vendor and what were the deciding factors?

We performed a lot of online research and eventually ended our search on Trigma as they were noted to be offering the most professional services. They did have some great reviews on their work done, they have the capability to synchronize some amazing innovative plans, and the highly notable factor was the project manager who supervised the complete app development process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I was looking out for a high-quality and cost-efficient product that could be delivered in a timely manner. Before choosing Trigma, we did perform a lot of research and researched globally in many countries. Trigma created some of the best, some great vision for the projects along with their team leaders, who were able to create this great app for seamless communication between the doctors and the patients. We are sure to use the services of Trigma while making updates to our app along with building new apps over time, and we do highly recommend them to anyone who is interested in creating the app.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager assigned to our project, which laid out the best plan along a clear path with specific specialists and some great milestones that were in charge of the entire step all along the way. They streamlined the process quite well, and the most noted fact of all what the communication that was made through every channel making the project seamless all throughout.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Trigma helped us in building this native app for Sales Executive and the Plant Operation Executive on the platform of both Android and iOS. The app allowed the sales executive to communicate with the plant operation persons either through chat, voice call, or video call. The sales executive can manage their time effectively with the use of this solution, keep the records, and track the delivery status of material.

Describe their project management style, including communication tools and timeliness.

Things from the end of Trigma were clearly laid out and well-planned as they delivered some great management and communication from their end. I do agree that we are new to the app development industry and really required a lot of assistance along the way, and Trigma did a remarkable job as we were completely happy that there was a project manager who held our hands at all times

What did you find most impressive or unique about this company?

Trigma, without a doubt, is a great app development company as they understood all that we required for the project, as they were well-structured, cost-effective, and organized greatly, and something that is most noted is that they delivered the project within the stated time frame. The coordination that was made was flawless as they kept me updated on every stage of the app development project. I have worked with many companies, but Trigma truly performed the highly remarkable job/

Are there any areas for improvement or something they could have done differently?

The app delivered by Trigma simply exceeded our expectations as it met every requirement that we had mentioned during the commencement of the project. As we strive to improve our current app and create new ones, I am sure that we will use Trigma again, not only for this app but also for our other ones.

Introduce your business and what you do there.

I've since moved to a new position, but I previously worked at a tractor parts supplier. We originally focused on doing business with government organizations.

What challenge were you trying to address with Trigma?

We needed to expand into the private sector in order to achieve our desired income goal. I thought it would be best to bring an external firm in to help us widen our approach.  

What was the scope of their involvement?

They built our website. They did everything from the frontend design to the backend development. We wanted our website to be fully functional with respect to online shopping. They implemented the proper framework so people can come to the site directly and place their orders. Every now and then, they will update the website according to our needs. They gave us the first solution 10 to 15 years ago. Back then, it only utilized HTML and CSS. Then, they gave us another solution four or five years ago that uses AngularJS. They've encouraged us to keep using this platform. It's a little more expensive, but it gives the site a polished aesthetic. For the backend, they are using Java, and Spring Boot for the framework. For the database, they are using MariaDB.

When we started out, they gave us a presentation of what our website would look like and they asked for input. We gave them input and they implemented that. We provided documentation, but they were ready beforehand. They did a pretty good job there.

What is the team composition?

At first, we worked with the regional manager and his counterpart. Then, four people were assigned to the project. In total, there were six people involved, which was optimal for our medium-sized organization.

How did you come to work with Trigma?

Due to time constraints, I was not able to develop the website myself. However, a colleague who lives in my hometown had worked with Trigma and recommended them to me. We tried them out and they were very hardworking. They checked off all the boxes and we hired them.

How much have you invested in them?

We've spent around $150,000 with them.

What is the status of this engagement?

We've worked together since February 2005.

What evidence can you share that demonstrates the impact of the engagement?

Our organization is one of the largest in the northern region of India, so we expect our partners to provide a solution that is out of the box and unique. We've invested a lot with them, but the returns have been very good. Over the past 15 years, our year-over-year turnaround was around $125,000.

Once we started offering online payment, we attracted a lot of customers even from the southern part of the country. We have exported our product to Mumbai which is in the eastern part of the country. Especially considering the COVID-19 situation in India, the e-commerce capabilities of the website have been great in allowing all customers to place orders at their convenience.

Due to our workforce limitations, we don’t hire more than 100 employees in one organization, so our internal capabilities were strictly limited. As such, we needed an external partner who would emphasize quality over quantity. They recognized this need of ours. Even though the price point has been high, we've been able to attract a lot of new customers and expand our business and online presence thanks to them. As our business has grown, this growth has been reflected in the content of the site.

I really like their company’s confidentiality policy as well. Even though I am the owner of the website, I am not allowed to see the code they've written. However, they provide me with any information that I need. For example, a month ago I needed to know how many people were viewing the website. They gave me the average number of people who view the website in a week but didn't show me the code behind this statistic. They provide insight as to how they are developing, but they don’t let us near the code. I think that is a very good company policy because it keeps me happy while still providing them with their confidentiality.

How did Trigma perform from a project management standpoint?

They take all the burden off their customer, and they are always there. During the major development phases of the project, we've had a project manager that would give us daily updates on their progress and goals. Sometimes they took more time, but the product was really impressive. We had to be patient due to the uniqueness of their solution. Once I saw the beta version of our website, I knew that the time we invested did not go down the drain. For the past year, we have been communicating through phone calls or Zoom meetings. Before that, they would provide updates at in-person meetings.

What did you find most impressive about them?

They are cooperative, hardworking, and really imaginative. Their team is forthcoming, and they offer a fairly good price.

Are there any areas they could improve?

I have an IT background, so I think they should explore other services like AWS Cloud. I am working with AWS Cloud currently, and I think it's a great solution that would enhance their business. I have suggested that to them, and I think they will be implementing it soon. They use Microsoft Azure, which I feel is a little more difficult.

Do you have any advice for potential customers?

I would say just trust them. Give your ideas to them so they can brainstorm. They're a brilliant team, so you should just sit back, relax, and let them do everything.

Introduce your business and what you do there.

I’m the CEO of a navigational service company. We supply nautical charts and other charts used by sailors and merchants for their safe navigations. We do some emergency kits and other things for navigation purposes.

What challenge were you trying to address with Trigma?

The marine industry is pretty old. The industry was facing digitalization issues. Everybody started from paper maps and then we moved to the age of computers. There was a strong need for a web application that would allow marinas to quickly search and make waypoints.

Before this, weather, sounds, light points, tides, and everything else were all on paper. They’ve had to log this data for at least the last 20 years, but we needed to convert the logbooks into digital format.

SOLUTION

What was the scope of their involvement?

Trigma developed a cloud-based Java application. Based on the hard copies we had, they built that information into the application. There was an option where they could make the changes and add the field.

One of the features built into the app accounts for the flag state of each country. There are different rules and regulations that mariners need to follow depending on the flag state, so it’s important that they have the most up to date information. For example, Canada needed an electronic book for their flag state that followed a specific format.

The important point was to connect the changes that the captain, second officer, or third officer are making, to the main server. If the superintendent or the ship manager goes, they can quickly review it. It allows users to monitor on what’s happening on the ship.

What is the team composition?

There were 8–9 people working on the project in total. Some of them were overlapping. At one time, there were 5–6 on the team.

How did you come to work with Trigma?

We initially met with a couple of companies to get an idea of how we could approach the project and how fast it could be done. I met Trigma’s founder at a webinar and decided they would be the best fit.  

How much have you invested with them?

We spent between $55,000–$60,000.

What is the status of this engagement?

We started working together in February 2020 and wrapped up the project in June 2020. The maintenance is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They were quick to understand what we needed and delivered it. They picked up things really well.

How did Trigma perform from a project management standpoint?

We used a project management software where they listed all the work they’ve done. We had group sessions with them on a weekly basis. There were ongoing discussions.

They walked us through what they did so we knew what was going on. They were very good with time management. We never had any late deliverables. All milestones were properly met.

What did you find most impressive about them?

They’re consistent. They put a lot into planning the development and it worked out really well. . I was impressed by their attention to detail. For example, and purchased some of the other licenses just to see how they could increase connectivity for users

Are there any areas they could improve?

No, I’m happy with their service.

Do you have any advice for potential customers?

Their CEO is brilliant. They’re very knowledgeable. I was surprised to see they were a startup because they’ve really grown. Contact them. They’re the complete package.

Please describe your company and your position there.

We are a office furniture manufacturer and employ more than 50 employees across US. One of the perks of being employed in our company is the care that we provide for employees.

This is evident with the investment that we have done in IT. I am the CIO for Freedman Office and I am responsible to support the business operations with the relevant IT products.

For what projects/services did your company hire Trigma Solutions?

We wanted to get a holistic app and website portal to manage employee development and assessment on various levels. This included the technical skills as well as cultural training.

What were your goals for this project?

We had following goals in our mind

• Standardization of the employee training and employee assessment tools
• Anywhere anytime access to the training and assessment website
• Compliance to the regulatory laws

How did you select Trigma Solutions?

We had this project in mind and we published the project requirements at various websites including Upwork where we got this lead.

Describe the project in detail.

HOD is an enterprise website with app extension to provide 360 degree employee skill development and assessment. HOD integrates tightly with our HR systems to ensure synchronization with employees in real time.

Profile and role based development plans are incorporated within to app to ensure a seamless on boarding of new employee into this portal/app. Time based and on-demand training lessons are initiated for relevant employees in areas of technical skills, managerial skills, ethics, diversity, sensitivity, sexual harassment policies etc.

Deadlines for such training completion are also setup with automated reminders to employees and their immediate reporting managers for compliance.

Additionally, assessment for these skills are also done with objective quiz and scoring. All in all, HOD ensures a holistic employee development with easy access for employees and managers.

What was the team composition?

While there were multiple resources engaged, we had the comfort of dealing with Project Manager and a business analyst who would take the requirements from us and get it done.

Can you share any outcomes from the project that demonstrate progress or success?

Yes, We were able to get a 100% compliance to labor laws by ensuring training for employees on all disclosures for such laws, Additionally, we were able to automate appraisal process of more than 67% employees online without in person meetings. This % is increasing continuously.

How effective was the workflow between your team and theirs?

We just had one manager assigned to the project and HR resources who would provide the feedback on need basis. As Trigma team had done such work earlier as well, they were able to guide us on best practices.

It was a smooth flow as we utilized early morning calls to share the requirements and by next day, the incremental development was complete.

What did you find most impressive about this company?

I would say that while such projects are usually driven by scope and pricing, Trigma team always kept the employee experience at the top.

Trigma teams highlighted the additional features that would be critical to success of the website/app. It was the goal oriented and customer centric approach of the team which was impressive.

Are there any areas for improvement?

It was a great experience with Trigma and we are already exploring some projects inside our organisation.

Please describe your company and your position there.

I’m Director of vShowcards Ltd and engaged Trigma Solutions to design and build from scratch an web portal. vShowcards provide a one stop shop marketing solution for actors.

For what projects/services did your company hire Trigma Solutions?

We hired Trigma to build the whole website and functionality

What were your goals for this project?

To build the website that hosts vShowcards and make the presentation of the information on the vshowcards clear and simple and intuitive to both navigate and upload

How did you select this vendor?

We researched and compared 12 companies and Trigma’s response was the most impressive, knowledgeable and professional. Personally the staff were very helpful, always willing to do more than asked and demonstrated a level of genuine interest and commitment that was very reassuring

Describe the project in detail.

Designing an interactive information platform to host vShowcards for Actors. They had to be easy to upload, searchable, with PayPal interface, and highly functional

What was the team composition?

Lead consultants and engineers and designers

Can you share any outcomes from the project that demonstrate progress or success?

With a day of launching the site we had already made our first sale. And important industry figures who saw the site gave highly complimentary testimonials for us to use. Trigma absolutely smashed it. They made a fantastic site for us which is being very well received and their work has exceeded all our hopes and expectations. Definitely going to work with them again

How effective was the workflow between your team and theirs?

Very effective

What did you find most impressive about this company?

Their sheer level of skill and ‘can do ‘ attitude stood out to me.

Are there any areas for improvement?

I can’t think of any. These guys were brilliant, and their aftercare is still 100% interested and committed even after the job is done

Introduce your business and what you do there.

I’m the founder of duleepsingh.com, a research facility that promotes Anglo-Punjab culture, history, and heritage.

What challenge were you trying to address with Trigma Solutions?

We wanted maximum exposure for our site so it would be hit up frequently on search engines. Our audience — people in their fifties who don’t use the internet often — also needed a site that was easy to look at and navigate.

What was the scope of their involvement?

We’re having the whole website restructured from scratch for the third time. It’s been 5–6 years since the last one, so it’s gotten a bit dated. Once it’s done, it’ll be easier to navigate, the image and video quality will be higher, and the site will be faster.

I told Trigma what we needed, which was a video that we could upload with a YouTube connection. We also wanted to link to our Facebook and Instagram where part of our audience comes through. Lastly, I wanted an admin page where we could edit parts of the website and update news stories ourselves rather than rely on Trigma.

Trigma has done some SEO as well. When we searched the website on search engines, it wasn’t coming up at the top of the list. They did some work on keywords to get us higher.

What is the team composition?

Apart from my main point of contact at Trigma, I’ve worked with 3–4 people over the years.

How did you come to work with Trigma Solutions?

I originally was working with a small, local firm. A friend introduced me to Trigma because he had a website developed by them. Because I already travel to India quite a bit, they were able to take me to their office and show me their work station, their staff, and how they work.

Trigma would be able to provide me a dedicated team to work on the website, which was better than what I had before. Their prices were very competitive as well.

How much have you invested with them?

We spend about £4,000 (approximately $5,000 USD) per annum.

What is the status of this engagement?

The partnership started in 2010 or 2011 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our views and hits go significantly higher when we announce a new event or book launch. Otherwise, we see a steady flow of traffic, comments, and messages. Whenever we redesign the site, people send us lots of messages about how they love the new look. They are often friends and longtime associates, and that tells us that people are finding and viewing us quite successfully.

How did Trigma Solutions perform from a project management standpoint?

Trigma is always on the ball, and we never have to chase them. Because we’re in the UK and they’re in India, there’s a very small window when we can communicate with them. However, they’re always there and happy to accommodate us, even on weekends and out of hours.

We communicate over email, phone calls, WhatsApp videos, and Zoom. If it’s an emergency, I can go straight to the phone or a WhatsApp video call.

What did you find most impressive about them?

Trigma’s professionalism is what I like about them. If I ever need something done, I can contact them, and it’ll be dealt with in 24 hours. That’s the main reason why I’ve stuck with them.

Are there any areas they could improve?

The main reason we’re restructuring the site is because of the site’s speed and the lack of quality in our images and videos. The visuals are quite important to our work, but Trigma is moving us to a new platform that should improve it.

Any advice for potential customers?

Have a face-to-face meeting initially so that you can see examples of their work and learn whether they can perform to the level you need them to be. I also found it helpful to see their set-up because I could get a real feel for how they work. That’s important when you’re considering a long-term relationship with a company.

Introduce your business and what you do there.

I'm the CEO of mahroks.co.uk as well as a property developer and businessman.

What challenge were you trying to address with Trigma Solutions?

It was for a project for a big website.

What was the scope of their involvement?

Trigma did the development work for the website, maintenance, as well as incorporate add-on features. In that effort, they've done mobile optimization, created notifications on mobile, and integrated that process with Facebook.

There are chat and video features between members. The solution is hosted on the cloud and has SEO friendly content management. It contains articles and historical documents that tell family stories. The app was created for iOS.

How much have you invested in them?

I pay about $4,000 per year for maintenance and updates.

What is the status of this engagement?

We started working with them in January 2010, and the work is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The general public can find adequate information when they search the site. The team based it historical information, which is quite important for the general community we're dealing with.

Trigma Solutions is made up of honest, hardworking people. If I send away information today, it will be added to the site within 24 hours.

How did Trigma Solutions perform from a project management standpoint?

They are very efficient. When we assign them to do something, it gets done without reminders.

We are in contact at least once a month and communicate through email and WhatsApp. When I was in India, I visited their offices as well. They have a lot of staff working there to support us.

What did you find most impressive about them?

They've completed all my projects with efficiency.

Are there any areas they could improve?

I don’t see any faults in their services.

Do you have any advice for potential customers?

Get all your information ready to give them the complete brief of what you want on your site. I gave them complete information, and it was done very nicely.

Introduce your business and what you do there.

I am a manager at Hartron. We work as a contractor for a government agency.

What challenge were you trying to address with Trigma Solutions?

We hired them specifically for a web-based online assessment. It was focused on giving the capability to create tests for government employees.

What was the scope of their involvement?

From the beginning of the project, we had a limited time in which to develop the product, so we had to stick closely to the timelines that we established. They worked closely with us to develop an online solution that we could use to meet the needs of the project.

We started out with all of the documentation that we needed and gave that to their team in order to help us migrate the content online. They handled the process from there and delivered the final product to us for review.

How did you come to work with Trigma Solutions?

We knew that Trigma had done a lot of work with different government agencies and wanted to hire them based on their demonstrated experience with projects like this one.

How much have you invested with them?

The total project cost was around $1,000,000 USD.

What is the status of this engagement?

We worked together in the first quarter of 2012.

What evidence can you share that demonstrates the impact of the engagement?

The government party who commissioned the project was very pleased with the result of the project and was impressed with the ambitious timeline on which we were able to deliver the work.

When we launched the website, we were able to gain about 17,000 users on the site within a relatively short timeline. Feedback from everyone who used the site was very good, and we didn’t run into any bugs or issues throughout the project.

How did Trigma Solutions perform from a project management standpoint?

The deliverables were always provided on time and in budget. They handled the project well overall, communicating with us regularly about all of the progress and asking for feedback throughout their work.

What did you find most impressive about them?

They are very competent at what they do. Their knowledge base is impressive, and we had no doubt that they would be able to handle the workload that we were giving them. All of their employees are professional and hard-working, which significantly improved our relationship.

Are there any areas they could improve?

No. In government, you often run into delays or other issues on a project like this, but they did a great job of avoiding any of those issues.

Do you have any advice for potential customers?

Give them your requirements and then let them get to work. They have a good team and will be able to deliver a solution that satisfies your needs if you allow them to decide how to implement it.

Introduce your business and what you do there.

I’m the owner of a mobile device and accessories shop.

What challenge were you trying to address with Trigma Solutions?

The Indian government introduced a goods and services tax (GST) in 2019, and we wanted a GST solution for our billing system.

What was the scope of their involvement?

Trigma Solutions developed a billing system for our shop, using PHP CodeIgniter and a Magento database. They also developed an Android app through which we can do all our billing. We use it to scan bar codes, and it does all calculations automatically.

I have 15 employees in my shop, and each one has an account on the platform. They receive commissions for their sales, which are calculated by the app.

What is the team composition?

I had a three-person team at Trigma: one designer, one project manager, and one developer.

How much have you invested with them?

The total cost was 5–6 lakh Indian rupees (approximately $8,000 USD).

What is the status of this engagement?

We worked with them between January–April 2020. The app is launched and my team is onboarded to it. I’ve recently started using their cloud services as well.

What evidence can you share that demonstrates the impact of the engagement?

The solution gives me a lot of ease. We had complex books in the past, and billing records used to get misplaced or corrupted. All my books are in the cloud now, and I can get access to the database from anywhere. The platform is functional and reliable, and my employees are very happy with it.

How did Trigma Solutions perform from a project management standpoint?

They’re very good consultants. They understood my requirements easily and came up with a good solution. They’ve delivered within budget.

What did you find most impressive about them?

They’re very impressive. I told them what my pain points and requirements were, and they came up with new ideas.

Are there any areas they could improve?

They could improve in terms of documentation.

Do you have any advice for future clients of theirs?

No, I don’t have anything in particular. They’re good and they deliver on time.

Introduce your business and what you do there.

I’m the technical head of an education institution.

What challenge were you trying to address with Trigma Solutions?

We needed to automate the management of around 16,000 ad hoc teachers, so we hired Trigma Solutions. 

What was the scope of their involvement?

They developed our portal for the registration. Their team helped identify the scope, collect the data, and build the portal, which is a web-based solution. They used Java for the frontend.

What is the team composition?

A team of around 8–10 people supported us, including a project manager.

How did you come to work with Trigma Solutions?

We did a tender for the best partner and we chose Trigma Solutions.

How much have you invested with them?

We spent $50,000.

What is the status of this engagement?

We worked together from 2011–2013.

What evidence can you share that demonstrates the impact of the engagement?

They fully developed and integrated an automated ERP solution. Their work was excellent.

How did Trigma Solutions perform from a project management standpoint?

We were regularly coordinating with each other for the scope of work and identifying the whole project. We communicated once a day at least. We used phone calls and email. We sometimes visited their office or they visited ours.

What did you find most impressive about them?

They understood the scope and gave us solutions, which was critical for the success of any project. 

Are there any areas they could improve?

No, there was nothing they could do better. 

Do you have any advice for potential customers?

Work with their team — they were fantastic.