What evidence can you share that demonstrates the impact of the engagement?
We’ve received really positive feedback, both from our customers and our employees. People are able to find the information they need, so they’re happy with the sites. One of the things I was adamant to include, which wasn’t on our old site, was a search box. As simple as that is, it’s a huge thing.
I’m currently working with Trademark because WordPress launched WordPress 5.0 and there were some concerns and issues. We’ve had a number of discussions about that and they have something for me to review.
How did Trademark Productions perform from a project management standpoint?
The team has been awesome; very responsive and always keeping me informed. They are accessible and personable, and I have nothing but good things to say about their project managers. We exchange emails at least once a week and sometimes more. For example, they’ve fixed some of our issues within half an hour.
We recently set up a conference call at the beginning of every month to allow us to catch up with each other. It means that everyone knows what’s going on and can prepare.
What did you find most impressive about them?
Their responsiveness is impressive. They’re always pleasant, and never make us feel like we’re imposing. Whether we send an email or give them a phone call, they seem happy to hear from us and willing to help. It’s refreshing, especially in this day and age when everyone is so pressed for time.
Are there any areas they could improve?
I wish there was better and cheaper parking by their office, but that’s a small thing. The only other stumbling block we had earlier on was because they had assigned a copywriter to our team. I’d told them that it was my forte, but we let her do a couple of things. She didn’t get our company, so we asked that she not be part of the team.
Do you have any advice for potential customers?
If you don’t know what you don’t know, just ask them. They’re very good at explaining things. They’re also very willing to answer questions, but you can’t expect them to read your mind, so just ask if something is confusing.