Trademark Productions

What evidence can you share that demonstrates the impact of the engagement? 

In less than a year, the e-commerce site that Trademark Productions built made close to $80,000. We get a lot of compliments about our site’s look and feel and how well it works. The e-commerce site’s been quite successful.

Our web presence is far better than what we had before our engagement. That’s part of my objective, but at the same time, they’re a good partner in helping make that happen. The engagement works out well.

How did Trademark Productions perform from a project management standpoint?

We communicate via email and have monthly meetings via phone or onsite. Their communication and ability to meet deadlines are awesome. They're persistent with us to give them what they need. When they say they’ll have a product, they’ll have it. If they don’t, they’ll tell us why and when it will be ready. In my opinion, they’re exactly what you want from a web development firm. At this point, I wouldn't work with anyone else.

What did you find most impressive about them?

Their team spends a significant amount of time with us and gives us ideas. They’re helpful and do what they’re supposed to do. I would certainly recommend them.

Are there any areas they could improve?

Not really, no. I’ve been completely satisfied.

Do you have any advice for potential customers?

Be willing to communicate and listen to their ideas. Their advice is valuable, so listen to them.

What evidence can you share that demonstrates the impact of the engagement?

We’re pleased with the results. Trademark Productions’ team and I recognize that the website is a living, breathing thing that requires constant updates. I’ve had challenges working with Magento, and having their guidance as we updated from Magento 1 to 2 has been very helpful. My top priority for our MJS Packaging website is to generate leads. I believe the quality of leads has improved over the years since we started working together, and I’m very happy with that.

How did Trademark Productions perform from a project management standpoint?

Danielle (Account Manager, Trademark Productions), who I interface with daily, is good at giving me timely responses. For the most part, the projects are completed on time. The times that it doesn’t happen, they typically communicate why. We almost entirely communicate via email. 

What did you find most impressive about them?

One project we did together was to create and lead a presentation for our sales team on how to bolster their LinkedIn profiles and general usage. It was fun and rewarding, and we received great feedback from our salespeople. They thought it was a very practical session.

Are there any areas they could improve?

Whenever there’s a lag in the project and they can’t deliver something on time, I’d rather know immediately when possible.

Any advice for potential customers?

Definitely go to their office in person from time to time. It helps to be there in their environment and see everyone there. I’ve worked with Tyler (Creative Director, Trademark Productions) and Dwight (Founder, Trademark Productions) fairly extensively, and it’s been really helpful to get to know them. They’re a really great group of people on a human level, and I enjoy working with them.

What evidence can you share that demonstrates the impact of the engagement?

We’re proud of our online presence now. Our members and non-members rely on our website because it’s so current and newsworthy, and they’re able to find what they need because it’s easy to navigate. Our engagement metrics signify that our website is a known entity, but my primary measure of success is how often I’ve received positive feedback from the people that we serve.

How did Trademark Productions perform from a project management standpoint?

They’ve been magnificent. They take detailed notes in all meetings, and their thoroughness is evident in their work. With their creativity, the finished products have always been better than what I hoped for.

What did you find most impressive about them?

Our organization doesn’t sell a product, but we offer something that has to be current, and I’ve always felt like Trademark Productions is working with our account at all times. I appreciate that level of dedication. They are swift to respond to all of my messages.

Are there any areas they could improve?

No, Trademark Productions has been fantastic at making adjustments and improvements whenever they are necessary. For example, over the past few years, it’s become increasingly important for me to understand more of our metrics, and I wasn’t able to sufficiently understand some of the reports that their team produced. I requested in-person meetings, and now we meet once a month to discuss what’s happening and what we hope to happen next.

Do you have any advice for potential customers?

I decided to trust them and let them do their job, and my organization has benefitted from that. This project necessitated more of their expertise and less of mine.