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Custom mobile applications development

4.9
25 reviews

Touch Instinct develops custom mobile applications for iOS, Android and Windows platforms. Our portfolio includes applications optimized for Apple WatchOS and Android Wear wearable devices. Millions of people use applications that we have developed.

In 2017 we improved our rating positions:

  • became the first Russian app developer company in Clutch.сo rating,
  • took the first place in Adindex mobile app developers rating,
  • held the second position in Ruward rating.
  • became the first Russian development company to become a member of the Application Developers Alliance.

Touch Instinct — Google Developers Certified Agency.

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$25,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2011
Show all +
St Petersburg, Russia
headquarters

Portfolio

Key clients: 

Riot Games, Domino's Pizza, MegaFon, Mobile TeleSystems, i-Free, Svyaznoy, Tigermilk, Wild Apricot, Innova, Redmond, Omnigon, Meduza.

Domino's Pizza Image

Domino's Pizza

Domino's Pizza is an international fast food restaurant chain. The company was found in 1960 in the USA and today it has locations in 70 countries. Domino's Pizza delivers over 1 000 000 pizzas daily. Domino’s already had an app, but users had difficulties navigating it and placing orders. Moreover, the app crashed occasionally which was also not encouraging. We were entrusted to make users happier and design and develop

…
user-friendly apps for iOS and Android.

Release was scheduled 3 months after the project kick-off. During that time we had to finalize and approve navigational scheme and design and develop apps for two platforms.We were doing our best to meet deadlines and client’s demands.

After sleepless nights with bags under the eyes but pleased with ourselves we met the deadline.

 

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Partia edi

Food party is a service that delivers recipes and ingredients straight to your doorstep.You get a box with fresh ingredients and step-by-step photo recipes. More than half of the clients are subscribed to the service and get meal boxes on a weekly basis.

The company has a nice and user-friendly website where you can check a menu for several weeks in advance, subscribe for meals delivery, manage your orders and rate

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recipes and couriers.

Since 65% of the clients use their mobile devices to access the service, it was decided to develop mobile apps for iOS and Android. The main goal was to make the service more convenient in use. We were entrusted to design an interface and develop an app.

 

 

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Boom Image

Boom

Now you have all music from the network on your iPhone. All music in the app is licensed and posted with permission of the copyright holders. The client company has created the app design. We have made it work correctly and fast even on the slow and older devices. 

The developers team has spent a lot of time reconciling length, frequency and see-through capability of visual effects. They were constantly checking up on

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the details and peculiarities and thinking over diferrent animation schemes. The app visual effects are not annoying and create a good impression of the product. Touch Instinct team has created page turning animation for switching between screens and wavy animation for parking pages.

You can listen to music both in online and offline modes. The track you are listening to and the next track in the playlist are automatically cached.

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Tutu.ru

Tutu.ru decided to develop an app that would make buying air tickets easier. We were entrusted with creating design and developing iOS and Android app versions.

We considered it important to put ticket tariff options on the search screen. Now you can see straight away if a ticket is refundable in case of no-show cancellation or if you have to pay for extra baggage. Users no longer have to waste their time looking for

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this information.

Specify desired departure/arrival time, airport or airlines. The last option is useful if you are participating in frequent-flyer programs and collecting miles. The app will find the best options for you.

Flight details are always at your fingertips.You can check whether or not a flight is direct and see flight transfer time. If it’s a night flight or a fuel stop is planned, the app will inform you. Just click on “Orders” tab for quick access to your tickets.

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Guilds League of Legends

League of Legends is one of the most popular multiplayer online games. It combines role-playing and real-time strategy elements. LoL currently has 67 million monthly active subscribers. It’s grown ten times larger than World of Warcraft.

We’ve produced iPhone and Android applications and a web-site. Students use apps to unite in guilds within their universities. They monitor guilds' progress, compete and receive

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rewards. This project is intended to raise students’ interest in collaboration.

A student logs in to Vkontakte website through the application. He can join one of the university guilds from the list. He can also create his own guild and invite his friends to join it.

Guild members communicate in chat rooms. Here they can discuss tactical plans and other game aspects. It helps to build a winning team spirit. Players can monitor changes in team members list, users’ statuses and battle outcomes.

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Squawk Aha

The client wanted to create a platform to make market research easier. We’ve helped to develop and launch Squawk Aha. It’s a professional mobile application made for market research companies and online panels. The app users are the people who participate in different surveys. Respondents get financial and non-financial rewards for their participation. Rewards motivate them to take all the surveys seriously and

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provide market research companies with information they need. 

We’ve developed Squawk Aha app platform for conducting market surveys and sales promotions. The app allows to:

1. push respondents personal notifications and links to web surveys;

2. track time spent in different shops;

3. aggregate data on respondents’ activity and motion — the app can spot respondents’ location and wi-fi access points they use;

4. unload respondents’ profiles for further analysis. 

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Matryoshka Radio London

For the app's first version we have developed four types of entertainment blocks: photo-tasks, audio-hellos, quizzes and votings. Radio DJs look through the blocks content and then it goes on the air.

Our client asked us to develop an online interactive radio app. During the very first meeting Touch Instinct together with the client refined the app concept. We proposed that broadcasting should go with interactive

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panels. People can use them to interact with the radio station editors. These panels should be standard (in order to cut the cost of future developments) and not annoying. They are to go with the main app feature - online audio player.

For the app first version we have developed four types of enterntainment blocks: photo-tasks, audio-hellos, quizzes and votings. Radio DJs look through the blocks content and then it goes on the air. You don’t have to participate in these entertainment activities, you can just listen to music.

Every music track goes with an album cover on the background. We’ve designed a simple and clear interface with no information noise. The app screen displays only essential information - the name of the artist and the title of the song.

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Coin Keeper

The customer came to us with a specific goal: to create a visual fun and easy application for finance tracking. Together we thought through and developed Coin Keeper.

Application looks like a big coin holder. Incomes, wallets and user's spendings are represented as a piles of coins. Simple drag-and-drop is needed to write down, for example, salary income or gas purchase.

Finance tracking is made for statistics.

…
We prepared three types of reports: daily bills, monthly incomes and expenses, detailed report of expenses by categories.

 

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Chaos-control

haos Control is a task manager made by Tarasov Mobile. It is available across all major mobile platforms. We’ve designed applications for the Apple Watch and Samsung Gear 2. These apps connect to devices with major iOS and Android versions.

With Chaos Control, once you sync your Apple Watch to a smartphone, you can check planned tasks on the wrist-worn device. Just keep the phone in a pocket.

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Trava.ru

iOS, Android applications for listening to licensed music on a smart phone. Trava.ru is a musical portal of MegaLabs, Megafon’s subsidiary company.

Purpose: develop iPhone and Android applications for online and offline music playback.

New and popular tracks on the main screen helps users to choose the right track from millions of songs in Trava’s library.

The User Interface of the iPhone app corresponds

…
to the iOs Human Interface Guidelines and the UI of the Android app corresponds to Android Design. So navigation and design are comfortable for users of both platforms.

A user can download music to a smartphone and listen to it when he has no access to the internet or a bad connection.

Music is organized by tracks and albums. Users can make playlists from tracks. Users can download one song, a whole album or a playlist to a smartphone in one tap.

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Stream

iOS, Android, Windows Phone applications for viewing licensed films in HD quality of on-line cinema Stream.ru on smart phones and tablets.

We have been constantly developing Stream apps since 2011. We released first iPad app version in two weeks from a scratch. It broadcasted only free movies. We were constantly increasing app functionality, exploring the movie selling business and embracing new platforms. In 2013 we

…
launched final app versions.
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MegaFon-Bank

In 2016 Megafon launched its own banking service. We were entrusted with creating online mobile application which would enable users to manage their finances using smartphones. We’ve developed iOs, Android and Windows app versions and a desktop site.  

The app features 2-step identity confirmation. Firstly, you log in to the mobile bank via TouchID or your passcode. Secondly, you verify your identity via SMS. All

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personal data is encrypted and will be processed in a secure way.

The app provides detailed statistics of all user’s transactions. It will graphically demostrate how your money was spent.

With the help of the app you can check balances of your loved ones and make payments and transfers. For your convenience, the app provides opportunity of creating transfer and payment templates. For example, you can automatically pay your monthly utility or mobile bills. And as a nice bonus, there is also a loyalty program for users. You will be informed about all promotions and discounts of Megafon partner companies.

We’ve also developed support chat room. You can attach to you messages any images including screenshots of your transactions. Now there is no need in painfully long explanations of your problem, just sent an image.

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MacroCRM

Implementing CallKit technology with elegance and taste.

The client practices investments and real estate sales. We’ve designed and developed an iOS mobile app which helps automating employees work.

You can get bored to death when adding new contacts to your phone. A client database includes contact data for 50 000 clients and employees. It’s almost impossible to write down or remember all this information - a

…
better decision is to use CallKit technology. In few seconds the system identifies the caller by their telephone number.
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Sindbad

Since 1995 people have been using Sindbad for searching and booking flights of leading Russian and international airlines. We have re-designed Sindbad apps for iPad and iPhone.

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FotMob

The App with a VoiceOver feature opens new horizons for those who like football.

FotMob is the application developed by Norwegian company NorApps. Football news, expert commentary and televised games are presented in real time. The interface is translated into English, German, Italian, French, Portuguese and Spanish languages for 5 million people.

We have updated the iOS version: rewritten programming language

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in Swift, it became 50% lighter. Also added the VoiceOver feature, Calendar and Twitter-Feed.

 

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HealBe

Healbe GoBe™ is the first digital device in the world that can track your calorie intake and hydration level. Also, Healbe tracks your physical activity and sends the statistics to your smartphone. The client company has created the app design, and we’ve helped with iOS app development. 

The bracelet tracks your physical activity and automatically counts calorie intake and expenditure. The device also notifies you when

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it’s time to drink water. One of the most useful features is a smart alarm clock. Healbe wakes you up during REM (rapid eye movement) sleep. It helps you feel better in the morning and stay active throughout the day.

The GoBe device is based on the Healbe FLOW™ Technology. It measures calorie intake and hydration level through your skin. Let’s see how it works. The GoBe device tracks pressure of the body tissues to measure fluid-flow rate between cells and pericellular spaces. Based on a glucose curve, it counts calorie intake.

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Meduza

Meduza is an independent news media. It covers events within and outside Russia. Meduza now has more than 1.3 million monthly readers. We have developed Meduza app for Apple Watch and app for Windows 10. It can save your time and keep you informed about the latest news.

We’ve been involved in the development of the app for Windows devices. This is our second project for this online newspaper. In 2015 we optimized Meduza

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app for Apple Watch.
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S-Presso

S-presso is a mobile social magazine for iPhone. It aggregates content from Vkontakte and Facebook public community pages.

The application was featured in App Store Best New Applications list.

S-Presso specified 30 different topics based on popular community pages news feed. Users can create their personal news feed and check for updates through the app. There is no need to open apps of social

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networks.

You can integrate the application with your network accounts. It allows you to check for news updates, give “likes” and comment articles from both networks in one location. There are three types of a news feed. You can switch between S-Presso content, your own subscriptions or mixed news feed by swiping.

You can add posts you liked to “Favourites” and get back  to them to them later.

 

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WAYD

Micro messenger for iPhone. At one click the user sends a request to a friend and receives a reply with a photo and a point on the map.

A user aplplies an SMS verification code and launches the app. Now he can add friends to his contact list and send them wayds.

One tap on a friend icon sends him a wayd. One tap on the logo at the top sends wayds to all friends from a user’s contact list. A user has 10 minutes

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to send a response to the wayd he received.

In response to a wayd user gets a photo with a description and friend’s location on the map.

There are call and chat buttons on each photo. Users can call each other or use iMessage to chat.

It’s the first app release. Our team is currently working on the project. We are constantly asking users for a feedback, improving the interface and adding new features. The app upgrades are coming!

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Bon Appetit

Bon Appetit is a mobile recipe book. Whether you are a Jamie Oliver, or new to the kitchen entirely, this app will become your right hand in kitchen. The app editorial team posts lots of different recipes from easy-to-prepare to challenging and sophisticated.

All recipes go with step-by-step pictures and descriptions. Internal timer helps to track cooking time.

Do you want to spend less time on cooking? Are you

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looking for low-calorie recipe? No problem. With the smart filter you can search for recipes by cooking time, caloric value and even products at hand.

Before you start cooking, check the ingredient list. If you lack some ingredients, you can create a shopping list for a certain number of servings by one tap.

You can access your favorite recipe at any time - just add it to your “Favorites”. When you try a new recipe, you can add it to “Cooked” collection.

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Wild Apricot

iOS, Android applications for management of organization members and events from a smart phone. The application for a Canadian software company Wild Apricot.

Mobile devices didn’t provide means for effective use of this product. We’ve solved this problem by producing an iPhone app. Now organization administrators can manage membership through their smartphones.

A manager can add new organization members to the

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contact list. He specifies membership levels and fees. All contacts are arranged into groups according to membership levels.

You can access unified contact database both through the website and the app.

An event administrator adds event members and confirms registrants. He specifies their registration types and keeps track of payment balance.

Event administrators can add some information about event members in their profiles. Administrators can specify members’ meal choice, clothing size or number of member’s guests.

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Reviews

4.9
25 reviews
Sort by

Web Design & Dev for Transportation Company

"They have been a great team to work with."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Jan. 2019
Project summary: 

Touch Instinct provided design and development for the web and mobile application of the transportation service. Their team worked on MVP development. 

The Reviewer
 
11-50 Employees
 
Moscow, Russia
Sergey Podshivalin
CPO, Movista
 
Verified
The Review
Feedback summary: 

Touch Instinct successfully improved return on investment. The workflow was excellent. Their team was professional and dedicated throughout. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I work as the chief product officer of the company, the company is engaged in multimodal transportation, construction and sale of routes for trips on different modes of transport. The company was located in Moscow, state - 50 people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touch Instinct?

Touch Instinct was responsible for the design and development of the web version of the service and mobile application. Initially, it was necessary to quickly assemble the first version of the product, but we liked the result of the work, so we entrusted Touch Instinct to develop the project further.

What were your goals for this project?

The project is based on building routes for different types of transport and buying tickets. For these purposes, we needed to make the first MVP version for a quick start of the project (literally in 3 months). We also had our own internal task, which depended on the quality of development - the conversion from the product should correspond to the set KPI (metric is related to the number of tickets ordered through the service).

SOLUTION

How did you select this vendor?

We looked at about 10 companies. We had a tender, from the participants we expected expertise in E-travel, experience in developing web versions of services and mobile applications. The choice of the company also depended on the testing results of our focus groups, on their preferences. The focus group included product users.

Describe the project in detail.

I was responsible for all the products of the group of companies, for the formation of the concept, the study of the audience, for the release of the product on the market and the achievement of goals - the satisfaction of user needs. Touch Instinct team was provided with a rather detailed technical task, a prototype of the desired product. They outlined all the technical limitations that exist in this market (terms for planning a trip, landing, and the like). They talked about the brand identity, color positioning and the message that we wanted to convey to the audience. Touch Instinct was responsible for front-end development, design, and to a lesser extent for the backend.

What was the team composition?

From Touch Instinct we were allocated 13 people, including a project manager, chief designer, a separate designer for our project and developers. The composition of the team did not change during the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The result of the work fully coincides with the originally stated goals. We completed all the tasks, including conversion, so we went for long-term cooperation and were satisfied.

How effective was the workflow between your team and theirs?

Communication was built quite well: all tasks were set in Jira, messengers were used for fast communication. And we periodically came to St. Petersburg for personal meetings. I have always been aware of all the work processes.

What did you find most impressive about this company?

The quality of detail. All offers of the company were always based on a serious study of the topic, research, everything was justified.

Are there any areas for improvement?

Everything was great.

5.0
Overall Score Полностью доволен сотрудничеством и результатами работы.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Все дедлайны были соблюдены, планирование было прозрачным.
  • 5.0 Cost
    Value / within estimates
    Цена соотвествует качеству
  • 5.0 Quality
    Service & deliverables
    Удовлетворен работой компании по всем параметрам.
  • 5.0 NPS
    Willing to refer
    Конечно посоветую друзьям, которые захотят сделать хороший продукт.

App Dev for Food Delivery Service

“It was refreshing to work with such a helpful and friendly team.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Dec. 2017
Project summary: 

Touch Instinct developed iOS and Android mobile apps to facilitate ordering, subscribing, and rating procedures for an ingredient-and-recipe meal kit delivery service.

The Reviewer
 
51-200 Employees
 
Saint-Petersburg, Russia
Kirill Akimenko
Marketing Director, Partiya edi
 
Verified
The Review
Feedback summary: 

Touch Instinct’s app drew half of the users from the website to the new platform. They prioritized functionality in their development and design strategies. The workflow was smooth, with any problems handled diligently.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the marketing director at Pariya edi. We are an ingredient-and-recipe meal kit service based in Russia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touch Instinct?

We needed to develop a mobile app for both iOS and Android devices.

What were your goals for this project?

We wanted the apps to be efficient and user-friendly.

SOLUTION

How did you select this vendor?

We received recommendations from numerous colleagues and reviewed their past work in the development field.

Describe the project in detail.

Touch Instinct developed an app that allowed clients to place orders, manage their subscriptions, and rate recipes and company couriers.

What was the team composition?

We worked with a project manager, a team lead, an iOS developer, an Android developer, and an app tester.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Half of our clients switched from our existing website to the Touch Instinct’s app within the first three months after its launch.

How effective was the workflow between your team and theirs?

They effectively managed the workflow. Any issues were handled promptly and quickly, no matter the time of day.

What did you find most impressive about this company?

The Touch Instinct team leveraged their extensive past experience in designing and developing our app. It was refreshing to work with such a helpful and friendly team.

Are there any areas for improvement?

They could improve their testing process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Ordering Groceries

“Their superior technological abilities are evident in the results.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 - Mar. 2018
Project summary: 

Building on an initial version, Touch Instinct built native e-commerce apps for both iOS and Android.

The Reviewer
Denis Kolesnichenko
CTO, Farmy
 
Verified
The Review
Feedback summary: 

The apps have high ratings in both the App Store and Google Play, a significant improvement on the previous version. Exhibiting a straightforward and enthusiastic approach, Touch Instinct flexibly adjusted to changes in plans and needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at Farmy, a food delivery service in Switzerland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

We wanted to launch a new multi-platform mobile app. We developed a basic version of the app with in-house resources but we couldn't reach our desired quality level. We had to hire external help.

SOLUTION

What was the scope of their involvement?

Touch Instinct built us native e-commerce apps for both iOS and Android. We designed the project together. They collaborated with our in-house team but they completed 85%–90% of the work themselves.

What is the team composition?

We had a project manager and also communicated with their CEO.

How did you come to work with Touch Instinct?

I knew the owners of Touch Instinct from a previous project we had worked on five years earlier. I went back to them. We did a brief search for other firms but they put forward the best offer. I believed in their good reputation and knew them to be credible and hardworking.

What is the status of this engagement?

We started in November 2017. We had a working version in March but then had a delay because we added new features that weren’t included in the initial version.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our ratings in the App Store and Google Play are very good. Our previous Android app had an average rating of two stars. The new one has 4.5 stars.

How did Touch Instinct perform from a project management standpoint?

They worked in Jira, interacting with our in-house developers. They worked in their own Jira but duplicated everything in ours per our request. We also communicated over Slack with weekly group voice calls with the project manager, the project CTO, and their managing director.

We had some small budget issues but I was confident in their work throughout the process. They generally delivered on time, despite our somewhat chaotic way of planning. They did a great job, for example, of adjusting to changes in our weekly plans. When we changed the designs on the fly, they worked hard to adjust. They helped us produce a well-balanced app rather than just building to plan. We avoided a scenario in which we’re in the middle of the project with a low-quality product but continue on because that’s the plan.

What did you find most impressive about them?

Their superior technological abilities are evident in the results. They didn’t simply follow technical requirements for the mobile app architecture, they complied 100%.

Are there any areas they could improve?

I don't know (of anything.)

Do you have any advice for potential customers?

Listen to their advice. They’re straightforward about how things can be done at different cost levels. They’re not just in it for the money. They enjoy the entire process itself. They have a great attitude.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Booking Flights

“They’re doing a job great.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2017 - Ongoing
Project summary: 

Touch Instinct is developing two complementary apps for both iOS and Android.

The Reviewer
Maksud Akhmedov
Project Manager, Exjex
 
Verified
The Review
Feedback summary: 

The apps haven’t launched yet but exhibit quality so far. Highly professional, Touch Instinct communicates well and meets deadlines consistently.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the project manager for a company that helps with booking airplane flights. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

We needed someone to build our idea to create an exchange for brokers and operators of business jet flights.

SOLUTION

What was the scope of their involvement?

Touch Instinct is developing the pilot applications in iOS and Android for two projects. One app is for brokers and operators that can buy and sell flights. The other is for clients to find the flights they need. The apps are still in development.

What is the team composition?

We work closely with two colleagues including a project manager.

How did you come to work with Touch Instinct?

I heard about them from my business partners who recommended them as a good team to work with.

What is the status of this engagement?

We started working with them around April 2017. The work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our app isn’t in production yet so we don’t have any evidence from users. My team and I are happy with the quality of their work and their professionalism. We don’t have any complaints about their work.

How did Touch Instinct perform from a project management standpoint?

We communicate via email and use a project management tool. We have meetings almost every day. They complete all tasks on time. We don't have any problems with them meeting deadlines.

What did you find most impressive about them?

They deliver on time. That’s the most important thing for me.

Are there any areas they could improve?

I don’t have any suggestions. They’re doing a job great.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Food Ordering App

“They follow through on their commitments and prioritize the details in every project.”

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jul. 2017 - Ongoing
Project summary: 

Touch Instinct reviewed an existing mobile app and created new versions for iOS and Android. They built the frontend from scratch and integrated it with the existing API.

The Reviewer
 
Russia
Digital Manager, Pizza Restaurant
 
Verified
The Review
Feedback summary: 

The updated apps generate 40%-50% of the client’s online sales, compared to the previous version’s 10%. The Touch Instinct team worked flexibly and efficiently to meet tight deadlines. Since launch, the apps have had very few errors due to an extensive testing process across various user scenarios.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the digital manager of a restaurant chain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

We were developing a new mobile app. The performance of the old version was very poor, and we wanted an updated version with improved functionality.

SOLUTION

What was the scope of their involvement?

Touch Instinct developed a new version of our app for iOS and Android. We had an existing RESTful API structure, but they built the frontend from scratch. We provided limited documentation for the RESTful API.

We shared our business values and objectives with them at the start of the project and worked closely with them for design, prototyping, and development. They had a very successful approach to planning the project.

What is the team composition?

We mainly communicated with two project managers. They assigned five developers and two designers to our project, but we didn’t interact with them directly.

How did you come to work with Touch Instinct?

We found them on a popular Russian ratings portal for mobile development companies. We then requested a commercial proposal and had two personal meetings. Touch Instinct isn’t located particularly close to us, but they made the effort to visit our office twice. They provided different examples of mobile apps they had built in the past. After a comparison to other potential options, we chose to work with Touch Instinct.

What is the status of this engagement?

Our project started at the end of July 2017, and we published the app in November 2017. They continue to support our mobile apps, and we’re gradually adding new functions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our previous mobile app saw approximately 10% of our online sales, while the current version is responsible for 45%–50%. Touch Instinct’s impact on the app’s growth has been considerable. We were very satisfied with their work.

How did Touch Instinct perform from a project management standpoint?

Their project management was outstanding. The app had a very complex structure, but they were able to complete the apps within a limited timeframe. They initially gave us a 6-month estimate, but we only had 2–3 months available. After an in-depth planning phase, they were able to publish the apps on our schedule.

They follow through on their commitments and prioritize the details in every project. They provided so many relevant recommendations about the development process and adjusted our plan when necessary. They were responsible for some very logical features that we had overlooked.

We used Basecamp as a task tracker and Telegram/Skype for communication.

What did you find most impressive about them?

We’ve seen very few bugs since launch. The contractor responsible for our site has often committed components to production before checking for bugs, which led to emergency situations and stress on our side. With Touch Instinct, we haven’t had any situations like this.

They have very strong testing procedures. They asked us for our main user scenarios and tested all of them to ensure that errors didn’t make it to the App Store/Google Play store. Users haven’t been affected by bad user experiences, which we value tremendously.

Are there any areas they could improve?

The project manager responsible for app development left the company during the engagement. The process of finding a replacement took one month, which led to a somewhat unstable situation for us. However, Touch Instinct coped with the situation well and continued to provide high-level service.

Do you have any advice for future clients of theirs?

All the details should be addressed at the beginning of the project. There can be misunderstandings between the mobile developers and the app owners. All the work should be broken into details in order to avoid conflicts around the scope of work, the timeline, and the resources necessary.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web and App Development for a Bank

“Their level of professionalism is impressive.”

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4.5

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Aug. 2017 - Ongoing
Project summary: 

Touch Instinct augments iOS development, uses Photoshop to provide illustrations, and creates animations with Sony Vegas in an ongoing collaboration.

The Reviewer
Product Manager, Bank
 
Verified
The Review
Feedback summary: 

Touch Instinct has continued to deliver in respect to KPIs throughout the engagement. Their project management model is ideal, providing daily communication through several mediums as well as regular stand-up meetings.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a product manager of one of the top five brands in my location.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

We needed to outsource iOS development and design work.

SOLUTION

What was the scope of their involvement?

Touch Instinct provides additional resources for our product team. We use our own developer for Android work. Their designer uses Photoshop to provide us with illustrations as well as Sony Vegas for animations.

What is the team composition?

They’ve provided one designer for 20–30 hours per week, one Swift developer, and one tester for our Scrum team. I manage the team.

How did you come to work with Touch Instinct?

I knew their co-founder and some other members of the company. We contacted other developers as well, but Touch Instinct proved to be the best choice.

What is the status of this engagement?

We started working with them six or seven months ago and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve adhered to our key performance indicators (KPIs) for our work.

How did Touch Instinct perform from a project management standpoint?

We’ve maintained good communication with their team on a daily basis. We use email, Telegram Messenger, Zoom, and phone for communication. We also have daily stand-up meetings.  

What did you find most impressive about them?

Their level of professionalism is impressive.

Are there any areas they could improve?

They have been late to our meetings on occasion, but this is a minor issue.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev For Movie Streaming Service

"I would choose Touch Instinct as a mobile partner in the future."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2012 - 2013
Project summary: 

Touch Instinct built a mobile cinema solution using Xamarin to apply the same code on both iOS and Android platforms. Tasks included catalog filtering/sorting functions, DRM integration, and UX improvement. 

The Reviewer
 
11-50 Employees
 
Moscow, Russia
Konstantin Stepanenko
Former Product Director, Stream
 
Verified
The Review
Feedback summary: 

After launching, the iOS version quickly rose to the App Store’s top-3 list among Russian audiences for several weeks, thanks to Touch Instinct’s technical and promotional assistance. Their clear task breakdowns, transparent costs, and attentive bug tracking contributed to a rewarding partnership. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the product manager and ultimately the product director for a Netflix-style online cinema provider. We offered films through a website and Android and iOS apps. We bought movies from Disney, Paramount, Sony Pictures, and others and sold them online in Russia using set-top boxes and web and mobile devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

We needed to find a good partner that could develop an application for us at a reasonable cost. We had no experience in this area. 

SOLUTION

What was the scope of their involvement?

Touch Instinct developed our apps using the Xamarin framework (previously called MonoTouch on iOS). This allowed us to use the same code for both platforms, which was better from a cost perspective.

We made the design in-house, but, since we had no experience on the mobile end, Touch Instinct provided consultation on how to improve the UX. We changed some elements in collaboration with them in order to create a better UX.

The apps each have a main screen on which we can post new movies and recommendations for users. They also feature a catalog with sorting and filtering capabilities. Users can navigate to actor pages and then to the movies they’re listed in. Movies have embedded trailers, and the content has Google Widevine DRM [digital rights management] protection.

How did you come to work with Touch Instinct?

We found them during a mobile conference featuring multiple developers. Touch Instinct was using Xamarin technology, which could deliver applications sooner than using Objective-C and Java.

How much have you invested with Touch Instinct?

After they’d delivered the first version, we continued to make iterations, so I can’t say exactly what the cost was. The price was good, relative to the market. We discussed the project with multiple companies.

What is the status of this engagement?

We worked with them for 1–2 years. The company has ended this project. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The first version of the application was launched for iOS and was featured among the top-3 apps on the App Store for several weeks, for the Russian segment.

How did Touch Instinct perform from a project management standpoint?

They used bug and task trackers. We always knew what they were doing and what the costs were.

What did you find most impressive about Touch Instinct?

They helped us promote our apps on mobile stores and collaboratively wrote good descriptions and created screenshots. This is partly why the apps were a success.

Touch Instinct also has great expertise in mobile UX, and they helped us adapt our designs to a more native look. At the time, we only knew how to create websites, which aren’t the same as apps from a design standpoint.

Are there any areas Touch Instinct could improve?

I can’t think of anything. I would choose Touch Instinct as a mobile partner in the future. They always made each task clear and helped us with mobile analytics and data mining. 

5.0
Overall Score They could use better quality assurance methods, though.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Sometimes, they needed more time than we expected.
  • 5.0 Cost
    Value / within estimates
    Touch Instinct gave us a good price.
  • 5.0 Quality
    Service & deliverables
    We had no critical bugs in production. Every app will have some issues, but all problems were quickly fixed.
  • 5.0 NPS
    Willing to refer
    I would recommend them.

Xamarin Dev for Mobile Development Startup

"Touch Instinct has a very strong technical team."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Touch Instinct developed 3 sets of companion iOS and Android apps for a company that developed apps for the newspaper industry. 

The Reviewer
 
11-50 Employees
 
Tel Aviv, Israel
Systems Architect, ‎Rumble
 
Verified
The Review
Feedback summary: 

The apps' sophisticated UI designs were well received by customers. Touch Instinct's technical knowledge was highlighted. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are a mobile startup developing mobile application for newspaper publications. We specialize in the Xamarin technology. We have been in business for 4 years, are based in Israel, and have an R&D team of 20 people.

What is your position?

I am a systems architect for the company, responsible for designs and solutions.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Touch Instinct?

We had a lack of manpower on certain projects, so we started looking for Xamarin development companies.

SOLUTION

Please describe the scope of their involvement in greater detail.

Touch Instinct has worked on 3 newspaper iOS and Android applications for customers in Israel. We used an internal designer for the app's looks, so Touch Instinct only handled technical aspects. We have worked with around 5 developers and a technical lead from Touch Instinct, over the course of a one-year collaboration.

How did you come to work with Touch Instinct?

We did some research, and found that Touch Instinct was active in the Xamarin community. We got in touch with their CEO, and came to the conclusion that we could work together.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Touch Instinct's work was around $10,000 per month.

What is the status of this engagement?

Our collaboration has finished.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Touch Instinct developed our iOS and Android applications using the Xamarin technology. The work had some sophisticated designs, and many UI features. Our customers were happy with the results.

How did Touch Instinct perform from a project management standpoint?

Touch Instinct has a part-time project manager who worked with our internal one. He performed well. Our timelines changed as we modified features. Touch Instinct reacted quickly to this.

What distinguishes Touch Instinct from other providers?

Touch Instinct has a very strong technical team. I was very impressed by their knowledge, during our interviews.

Is there anything Touch Instinct could have improved or done differently?

Touch Instinct was much more expensive, compared to their competition. Nevertheless, they did a good job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

MVP Dev for Bank

"They met all our expectations and we’re completely satisfied."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2016 - Ongoing
Project summary: 

Touch Instinct developed an MVP for an iOS mobile app that would allow corporations to withdraw money through the app. 

The Reviewer
 
5,001-10,000 Employees
 
Moscow, Russia
Head of Mobile Products, Bank
 
Verified
The Review
Feedback summary: 

The app has gotten positive feedback from users, and Touch Instinct's quality of work and great communication stood out. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We are a bank in Russia. We provide a large variety of products for both individuals and corporations.

What is your position?

I’m head of mobile products.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Touch Instinct?

We needed to test some hypothesis on a branch. We developed an idea to work on a new direction and create a new product. We didn’t have enough resources in-house to get the project done on a time.

SOLUTION

Please describe the scope of their involvement in greater detail.

Banks have a procedure for withdrawing money each day from retail companies. We needed to test a hypothesis that retail businesses will value the app for ordering that service. Now they’re calling each time they need their money picked up. Touch Instinct made a MVP for the bank. They built the app on the iOS platform with no integrations.

They started with gathering our requirements and then made a prototype. After that, they did the design phase and continued with development. They did everything we asked for. We plan to continue working with them to make the app better if they are able to do it.

How did you come to work with Touch Instinct?

We reviewed 3 companies for the project and Touch Instinct’s proposal was the best. It was well developed and detailed so we chose them for the work.

Could you provide a sense of the size of this initiative in financial terms?

The project has cost $20,000 so far.

What is the status of this engagement?

We started working together in October 2016 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The project is in the testing phase now to get feedback from clients. Users like it but have given feedback on how to make it even better. We are satisfied with the project because we needed it turned around quickly and it was. We wanted it to be well tested, well developed and built with high-quality code and it was. We haven’t had any issues with the app.

How did Touch Instinct perform from a project management standpoint?

We worked in a Scrum methodology with 2-week sprints. They have very well organized processes. They were comfortable to work with. They considered us to be an important client which is why we were managed by the top managers of the company. We were provided with immediate responses from the CEO, the CTO, and the CPM. We had a lot of calls and emails every week. Anytime we wanted to develop something new they provided us with an estimate and then we made a decision whether we wanted to move ahead.

What distinguishes Touch Instinct from other providers?

They have a very good level of quality and project management. They met all our expectations and we’re completely satisfied.

Is there anything Touch Instinct could have improved or done differently?

There is still room for improvement in process management. When you talk to the top managers of a company that employs 50 to 70 people, sometimes you think there is no one else. It seemed like they were a startup instead of a big company. I visited their office and they showed me the complete team. I told them maybe they should use people who are good at project management instead of top management.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I had received a couple of other quotes so I was able to compare prices. They are not overpriced.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Digital Agency

"We are happy with Touch Instinct because they’ve delivered on their promise to provide an excellent development team."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Touch Instinct developed multiple iOS and Android apps as a subcontractor of a digital agency.

The Reviewer
 
201-500 Employees
 
Saint Petersburg, Russia
CTO, Digital Agency
 
Verified
The Review
Feedback summary: 

All projects were completed on time and on budget. Touch Instinct's great communication ensured successful end products. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a leading digital agency in sports, media, and entertainment. We work with clubs and federations throughout the world.

I’m the CTO. I oversee the development of all mobile apps that we are delivering to our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

We had a new project, and we didn’t have enough capacity internally to run mobile development for that project. After our first project, we kept using Touch Instinct as a subcontractor for numerous projects.

SOLUTION

What was the scope of the project?

It was the development of a mobile application both for iOS and Android for one of our projects. It involved standard things like news, photos, social content, and a sports schedule, as well as different sports related data for a particular client.

They’ve provided a full-cycle of services to deliver mobile applications. That included project management, design, development, quality assurance, and support to release the apps.

Later, we worked with them on a few projects with a variety of technologies used. Most of all that was native development for iOS (Swift and Objective-C) and Android (Java). We’ve also done one project using Xamarin as the underlying technology.

How did you come to work with Touch Instinct?

We’ve contacted various companies both in US and Europe looking for a partner to help us fulfill the increasing demand for mobile applications from our clients. Most of all, we were looking to find great tech experts, since the apps we build are quite complex and demand a good level of expertise in mobile development. After talking with few of them, we decided to select Touch Instinct since their combination of tech talent and pricing made the most sense for use compared to others.

How much have you invested with Touch Instinct?

The average project size was between $50,000 and $100,000. Some were $100,000 to $200,000.

What is the status of this engagement?

That was a variety of projects, but they were more or less similar to each other. We started working with them around the first quarter of 2013, and on average, projects were completed in 3-5 months.

RESULTS & FEEDBACK

How did Touch Instinct perform from a project management standpoint?

Projects were delivered on schedule and within budget. Communication was great and they listened to all of our needs and requests, thus doing exactly what we needed. I can say that project management was good.

What did you find most impressive about Touch Instinct?

Their tech team is what makes them stand out compared to others. Nowadays, it’s easy to find developers, but it’s extremely hard to find good developers. Once you start working with various companies providing services for mobile development, you realize that what’s advertised is not exactly what you get. We are happy with Touch Instinct because they’ve delivered on their promise to provide an excellent development team, which helped us successfully build numerous projects.

Are there any areas Touch Instinct could improve?

The only issue I can remember is that I wish they would be able to scale faster and provide us with more and more developers for our needs. But realistically speaking, I understand that it would be hard to do without sacrificing quality, and once again quality was a high priority for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer