Custom mobile applications development

Touch Instinct develops custom mobile applications for iOS, Android and Windows platforms. Our portfolio includes applications optimized for Apple WatchOS and Android Wear wearable devices. Millions of people use applications that we have developed.

In 2017 we improved our rating positions:

  • became the first Russian app developer company in Clutch.сo rating,
  • took the first place in Adindex mobile app developers rating,
  • held the second position in Ruward rating.
  • became the first Russian development company to become a member of the Application Developers Alliance.

Touch Instinct—Google Developers Certified Agency.

 
$25,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2011
Show all +
St Petersburg, Russia
headquarters
  • Touch Instinct
    18A Bolshoy Prospekt, Suite 501
    St Petersburg 197198
    Russia
    +7 931 228-67-70

Portfolio

Key clients: 

Riot Games, MegaFon, Mobile TeleSystems, i-Free, Svyaznoy, Tigermilk, Wild Apricot, Innova, Redmond, Omnigon, Meduza.

Boom

Now you have all music from the network on your iPhone. All music in the app is licensed and posted with permission of the copyright holders. The client company has created the app design. We have made it work correctly and fast even on the slow and older devices. 

The developers team has spent a lot of time reconciling length, frequency and see-through capability of visual effects. They were constantly checking up on the details and peculiarities and thinking over diferrent animation schemes. The app visual effects are not annoying and create a good impression of the product. Touch Instinct team has created page turning animation for switching between screens and wavy animation for parking pages.

You can listen to music both in online and offline modes. The track you are listening to and the next track in the playlist are automatically cached.

Tutu.ru

Tutu.ru decided to develop an app that would make buying air tickets easier. We were entrusted with creating design and developing iOS and Android app versions.

We considered it important to put ticket tariff options on the search screen. Now you can see straight away if a ticket is refundable in case of no-show cancellation or if you have to pay for extra baggage. Users no longer have to waste their time looking for this information.

Specify desired departure/arrival time, airport or airlines. The last option is useful if you are participating in frequent-flyer programs and collecting miles. The app will find the best options for you.

Flight details are always at your fingertips.You can check whether or not a flight is direct and see flight transfer time. If it’s a night flight or a fuel stop is planned, the app will inform you. Just click on “Orders” tab for quick access to your tickets.

Guilds League of Legends

League of Legends is one of the most popular multiplayer online games. It combines role-playing and real-time strategy elements. LoL currently has 67 million monthly active subscribers. It’s grown ten times larger than World of Warcraft.

We’ve produced iPhone and Android applications and a web-site. Students use apps to unite in guilds within their universities. They monitor guilds' progress, compete and receive rewards. This project is intended to raise students’ interest in collaboration.

A student logs in to Vkontakte website through the application. He can join one of the university guilds from the list. He can also create his own guild and invite his friends to join it.

Guild members communicate in chat rooms. Here they can discuss tactical plans and other game aspects. It helps to build a winning team spirit. Players can monitor changes in team members list, users’ statuses and battle outcomes.

Squawk Aha

The client wanted to create a platform to make market research easier. We’ve helped to develop and launch Squawk Aha. It’s a professional mobile application made for market research companies and online panels. The app users are the people who participate in different surveys. Respondents get financial and non-financial rewards for their participation. Rewards motivate them to take all the surveys seriously and provide market research companies with information they need. 

We’ve developed Squawk Aha app platform for conducting market surveys and sales promotions. The app allows to:

1. push respondents personal notifications and links to web surveys;

2. track time spent in different shops;

3. aggregate data on respondents’ activity and motion — the app can spot respondents’ location and wi-fi access points they use;

4. unload respondents’ profiles for further analysis. 

Matryoshka Radio London

For the app's first version we have developed four types of entertainment blocks: photo-tasks, audio-hellos, quizzes and votings. Radio DJs look through the blocks content and then it goes on the air.

Our client asked us to develop an online interactive radio app. During the very first meeting Touch Instinct together with the client refined the app concept. We proposed that broadcasting should go with interactive panels. People can use them to interact with the radio station editors. These panels should be standard (in order to cut the cost of future developments) and not annoying. They are to go with the main app feature - online audio player.

For the app first version we have developed four types of enterntainment blocks: photo-tasks, audio-hellos, quizzes and votings. Radio DJs look through the blocks content and then it goes on the air. You don’t have to participate in these entertainment activities, you can just listen to music.

Every music track goes...

Coin Keeper

The customer came to us with a specific goal: to create a visual fun and easy application for finance tracking. Together we thought through and developed Coin Keeper.

Application looks like a big coin holder. Incomes, wallets and user's spendings are represented as a piles of coins. Simple drag-and-drop is needed to write down, for example, salary income or gas purchase.

Finance tracking is made for statistics. We prepared three types of reports: daily bills, monthly incomes and expenses, detailed report of expenses by categories.

 

Chaos-control

haos Control is a task manager made by Tarasov Mobile. It is available across all major mobile platforms. We’ve designed applications for the Apple Watch and Samsung Gear 2. These apps connect to devices with major iOS and Android versions.

With Chaos Control, once you sync your Apple Watch to a smartphone, you can check planned tasks on the wrist-worn device. Just keep the phone in a pocket.

Trava.ru

iOS, Android applications for listening to licensed music on a smart phone. Trava.ru is a musical portal of MegaLabs, Megafon’s subsidiary company.

Purpose: develop iPhone and Android applications for online and offline music playback.

New and popular tracks on the main screen helps users to choose the right track from millions of songs in Trava’s library.

The User Interface of the iPhone app corresponds to the iOs Human Interface Guidelines and the UI of the Android app corresponds to Android Design. So navigation and design are comfortable for users of both platforms.

A user can download music to a smartphone and listen to it when he has no access to the internet or a bad connection.

Music is organized by tracks and albums. Users can make playlists from tracks. Users can download one song, a whole album or a playlist to a smartphone in one tap.

Stream

iOS, Android, Windows Phone applications for viewing licensed films in HD quality of on-line cinema Stream.ru on smart phones and tablets.

We have been constantly developing Stream apps since 2011. We released first iPad app version in two weeks from a scratch. It broadcasted only free movies. We were constantly increasing app functionality, exploring the movie selling business and embracing new platforms. In 2013 we launched final app versions.

MegaFon-Bank

In 2016 Megafon launched its own banking service. We were entrusted with creating online mobile application which would enable users to manage their finances using smartphones. We’ve developed iOs, Android and Windows app versions and a desktop site.  

The app features 2-step identity confirmation. Firstly, you log in to the mobile bank via TouchID or your passcode. Secondly, you verify your identity via SMS. All personal data is encrypted and will be processed in a secure way.

The app provides detailed statistics of all user’s transactions. It will graphically demostrate how your money was spent.

With the help of the app you can check balances of your loved ones and make payments and transfers. For your convenience, the app provides opportunity of creating transfer and payment templates. For example, you can automatically pay your monthly utility or mobile bills. And as a nice bonus, there is also a loyalty program for users. You will be informed about all...

MacroCRM

Implementing CallKit technology with elegance and taste.

The client practices investments and real estate sales. We’ve designed and developed an iOS mobile app which helps automating employees work.

You can get bored to death when adding new contacts to your phone. A client database includes contact data for 50 000 clients and employees. It’s almost impossible to write down or remember all this information - a better decision is to use CallKit technology. In few seconds the system identifies the caller by their telephone number.

Sindbad

Since 1995 people have been using Sindbad for searching and booking flights of leading Russian and international airlines. We have re-designed Sindbad apps for iPad and iPhone.

FotMob

The App with a VoiceOver feature opens new horizons for those who like football.

FotMob is the application developed by Norwegian company NorApps. Football news, expert commentary and televised games are presented in real time. The interface is translated into English, German, Italian, French, Portuguese and Spanish languages for 5 million people.

We have updated the iOS version: rewritten programming language in Swift, it became 50% lighter. Also added the VoiceOver feature, Calendar and Twitter-Feed.

 

HealBe

Healbe GoBe™ is the first digital device in the world that can track your calorie intake and hydration level. Also, Healbe tracks your physical activity and sends the statistics to your smartphone. The client company has created the app design, and we’ve helped with iOS app development. 

The bracelet tracks your physical activity and automatically counts calorie intake and expenditure. The device also notifies you when it’s time to drink water. One of the most useful features is a smart alarm clock. Healbe wakes you up during REM (rapid eye movement) sleep. It helps you feel better in the morning and stay active throughout the day.

The GoBe device is based on the Healbe FLOW™ Technology. It measures calorie intake and hydration level through your skin. Let’s see how it works. The GoBe device tracks pressure of the body tissues to measure fluid-flow rate between cells and pericellular spaces. Based on a glucose curve, it counts calorie intake.

Meduza

Meduza is an independent news media. It covers events within and outside Russia. Meduza now has more than 1.3 million monthly readers. We have developed Meduza app for Apple Watch and app for Windows 10. It can save your time and keep you informed about the latest news.

We’ve been involved in the development of the app for Windows devices. This is our second project for this online newspaper. In 2015 we optimized Meduza app for Apple Watch.

S-Presso

S-presso is a mobile social magazine for iPhone. It aggregates content from Vkontakte and Facebook public community pages.

The application was featured in App Store Best New Applications list.

S-Presso specified 30 different topics based on popular community pages news feed. Users can create their personal news feed and check for updates through the app. There is no need to open apps of social networks.

You can integrate the application with your network accounts. It allows you to check for news updates, give “likes” and comment articles from both networks in one location. There are three types of a news feed. You can switch between S-Presso content, your own subscriptions or mixed news feed by swiping.

You can add posts you liked to “Favourites” and get back  to them to them later.

 

WAYD

Micro messenger for iPhone. At one click the user sends a request to a friend and receives a reply with a photo and a point on the map.

A user aplplies an SMS verification code and launches the app. Now he can add friends to his contact list and send them wayds.

One tap on a friend icon sends him a wayd. One tap on the logo at the top sends wayds to all friends from a user’s contact list. A user has 10 minutes to send a response to the wayd he received.

In response to a wayd user gets a photo with a description and friend’s location on the map.

There are call and chat buttons on each photo. Users can call each other or use iMessage to chat.

It’s the first app release. Our team is currently working on the project. We are constantly asking users for a feedback, improving the interface and adding new features. The app upgrades are coming!

Bon Appetit

Bon Appetit is a mobile recipe book. Whether you are a Jamie Oliver, or new to the kitchen entirely, this app will become your right hand in kitchen. The app editorial team posts lots of different recipes from easy-to-prepare to challenging and sophisticated.

All recipes go with step-by-step pictures and descriptions. Internal timer helps to track cooking time.

Do you want to spend less time on cooking? Are you looking for low-calorie recipe? No problem. With the smart filter you can search for recipes by cooking time, caloric value and even products at hand.

Before you start cooking, check the ingredient list. If you lack some ingredients, you can create a shopping list for a certain number of servings by one tap.

You can access your favorite recipe at any time - just add it to your “Favorites”. When you try a new recipe, you can add it to “Cooked” collection.

Wild Apricot

iOS, Android applications for management of organization members and events from a smart phone. The application for a Canadian software company Wild Apricot.

Mobile devices didn’t provide means for effective use of this product. We’ve solved this problem by producing an iPhone app. Now organization administrators can manage membership through their smartphones.

A manager can add new organization members to the contact list. He specifies membership levels and fees. All contacts are arranged into groups according to membership levels.

You can access unified contact database both through the website and the app.

An event administrator adds event members and confirms registrants. He specifies their registration types and keeps track of payment balance.

Event administrators can add some information about event members in their profiles. Administrators can specify members’ meal choice, clothing size or number of member’s guests.

Reviews

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App Dev For Movie Streaming Service

"I would choose Touch Instinct as a mobile partner in the future."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2012 - 2013
Project summary: 

Touch Instinct built a mobile cinema solution using Xamarin to apply the same code on both iOS and Android platforms. Tasks included catalog filtering/sorting functions, DRM integration, and UX improvement. 

The Reviewer
 
11-50 Employees
 
Moscow, Russia
Konstantin Stepanenko
Former Product Director, Stream
 
Verified
The Review
Feedback summary: 

After launching, the iOS version quickly rose to the App Store’s top-3 list among Russian audiences for several weeks, thanks to Touch Instinct’s technical and promotional assistance. Their clear task breakdowns, transparent costs, and attentive bug tracking contributed to a rewarding partnership. 

BACKGROUND

Introduce your business and what you do there.

I was the product manager and ultimately the product director for a Netflix-style online cinema provider. We offered films through a website and Android and iOS apps. We bought movies from Disney, Paramount, Sony Pictures, and others and sold them online in Russia using set-top boxes and web and mobile devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

We needed to find a good partner that could develop an application for us at a reasonable cost. We had no experience in this area. 

SOLUTION

What was the scope of their involvement?

Touch Instinct developed our apps using the Xamarin framework (previously called MonoTouch on iOS). This allowed us to use the same code for both platforms, which was better from a cost perspective.

We made the design in-house, but, since we had no experience on the mobile end, Touch Instinct provided consultation on how to improve the UX. We changed some elements in collaboration with them in order to create a better UX.

The apps each have a main screen on which we can post new movies and recommendations for users. They also feature a catalog with sorting and filtering capabilities. Users can navigate to actor pages and then to the movies they’re listed in. Movies have embedded trailers, and the content has Google Widevine DRM [digital rights management] protection.

How did you come to work with Touch Instinct?

We found them during a mobile conference featuring multiple developers. Touch Instinct was using Xamarin technology, which could deliver applications sooner than using Objective-C and Java.

How much have you invested with Touch Instinct?

After they’d delivered the first version, we continued to make iterations, so I can’t say exactly what the cost was. The price was good, relative to the market. We discussed the project with multiple companies.

What is the status of this engagement?

We worked with them for 1–2 years. The company has ended this project. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

The first version of the application was launched for iOS and was featured among the top-3 apps on the App Store for several weeks, for the Russian segment.

How did Touch Instinct perform from a project management standpoint?

They used bug and task trackers. We always knew what they were doing and what the costs were.

What did you find most impressive about Touch Instinct?

They helped us promote our apps on mobile stores and collaboratively wrote good descriptions and created screenshots. This is partly why the apps were a success.

Touch Instinct also has great expertise in mobile UX, and they helped us adapt our designs to a more native look. At the time, we only knew how to create websites, which aren’t the same as apps from a design standpoint.

Are there any areas Touch Instinct could improve?

I can’t think of anything. I would choose Touch Instinct as a mobile partner in the future. They always made each task clear and helped us with mobile analytics and data mining. 

5.0
Overall Score They could use better quality assurance methods, though.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Sometimes, they needed more time than we expected.
  • 5.0 Cost
    Value / within estimates
    Touch Instinct gave us a good price.
  • 5.0 Quality
    Service & deliverables
    We had no critical bugs in production. Every app will have some issues, but all problems were quickly fixed.
  • 5.0 NPS
    Willing to refer
    I would recommend them.

Xamarin Dev for Mobile Development Startup

"Touch Instinct has a very strong technical team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Touch Instinct developed 3 sets of companion iOS and Android apps for a company that developed apps for the newspaper industry. 

The Reviewer
 
11-50 Employees
 
Tel Aviv, Israel
Systems Architect, ‎Rumble
 
Verified
The Review
Feedback summary: 

The apps' sophisticated UI designs were well received by customers. Touch Instinct's technical knowledge was highlighted. 

BACKGROUND

Please describe your organization.

We are a mobile startup developing mobile application for newspaper publications. We specialize in the Xamarin technology. We have been in business for 4 years, are based in Israel, and have an R&D team of 20 people.

What is your position?

I am a systems architect for the company, responsible for designs and solutions.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Touch Instinct?

We had a lack of manpower on certain projects, so we started looking for Xamarin development companies.

SOLUTION

Please describe the scope of their involvement in greater detail.

Touch Instinct has worked on 3 newspaper iOS and Android applications for customers in Israel. We used an internal designer for the app's looks, so Touch Instinct only handled technical aspects. We have worked with around 5 developers and a technical lead from Touch Instinct, over the course of a one-year collaboration.

How did you come to work with Touch Instinct?

We did some research, and found that Touch Instinct was active in the Xamarin community. We got in touch with their CEO, and came to the conclusion that we could work together.

Could you provide a sense of the size of this initiative in financial terms?

The cost of Touch Instinct's work was around $10,000 per month.

What is the status of this engagement?

Our collaboration has finished.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Touch Instinct developed our iOS and Android applications using the Xamarin technology. The work had some sophisticated designs, and many UI features. Our customers were happy with the results.

How did Touch Instinct perform from a project management standpoint?

Touch Instinct has a part-time project manager who worked with our internal one. He performed well. Our timelines changed as we modified features. Touch Instinct reacted quickly to this.

What distinguishes Touch Instinct from other providers?

Touch Instinct has a very strong technical team. I was very impressed by their knowledge, during our interviews.

Is there anything Touch Instinct could have improved or done differently?

Touch Instinct was much more expensive, compared to their competition. Nevertheless, they did a good job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

MVP Dev for Bank

"They met all our expectations and we’re completely satisfied."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2016 - Ongoing
Project summary: 

Touch Instinct developed an MVP for an iOS mobile app that would allow corporations to withdraw money through the app. 

The Reviewer
 
5,001-10,000 Employees
 
Moscow, Russia
Head of Mobile Products, Bank
 
Verified
The Review
Feedback summary: 

The app has gotten positive feedback from users, and Touch Instinct's quality of work and great communication stood out. 

BACKGROUND

Please describe your organization.

We are a bank in Russia. We provide a large variety of products for both individuals and corporations.

What is your position?

I’m head of mobile products.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Touch Instinct?

We needed to test some hypothesis on a branch. We developed an idea to work on a new direction and create a new product. We didn’t have enough resources in-house to get the project done on a time.

SOLUTION

Please describe the scope of their involvement in greater detail.

Banks have a procedure for withdrawing money each day from retail companies. We needed to test a hypothesis that retail businesses will value the app for ordering that service. Now they’re calling each time they need their money picked up. Touch Instinct made a MVP for the bank. They built the app on the iOS platform with no integrations.

They started with gathering our requirements and then made a prototype. After that, they did the design phase and continued with development. They did everything we asked for. We plan to continue working with them to make the app better if they are able to do it.

How did you come to work with Touch Instinct?

We reviewed 3 companies for the project and Touch Instinct’s proposal was the best. It was well developed and detailed so we chose them for the work.

Could you provide a sense of the size of this initiative in financial terms?

The project has cost $20,000 so far.

What is the status of this engagement?

We started working together in October 2016 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The project is in the testing phase now to get feedback from clients. Users like it but have given feedback on how to make it even better. We are satisfied with the project because we needed it turned around quickly and it was. We wanted it to be well tested, well developed and built with high-quality code and it was. We haven’t had any issues with the app.

How did Touch Instinct perform from a project management standpoint?

We worked in a Scrum methodology with 2-week sprints. They have very well organized processes. They were comfortable to work with. They considered us to be an important client which is why we were managed by the top managers of the company. We were provided with immediate responses from the CEO, the CTO, and the CPM. We had a lot of calls and emails every week. Anytime we wanted to develop something new they provided us with an estimate and then we made a decision whether we wanted to move ahead.

What distinguishes Touch Instinct from other providers?

They have a very good level of quality and project management. They met all our expectations and we’re completely satisfied.

Is there anything Touch Instinct could have improved or done differently?

There is still room for improvement in process management. When you talk to the top managers of a company that employs 50 to 70 people, sometimes you think there is no one else. It seemed like they were a startup instead of a big company. I visited their office and they showed me the complete team. I told them maybe they should use people who are good at project management instead of top management.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I had received a couple of other quotes so I was able to compare prices. They are not overpriced.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Dev for Digital Agency

"We are happy with Touch Instinct because they’ve delivered on their promise to provide an excellent development team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Touch Instinct developed multiple iOS and Android apps as a subcontractor of a digital agency.

The Reviewer
 
201-500 Employees
 
Saint Petersburg, Russia
CTO, Digital Agency
 
Verified
The Review
Feedback summary: 

All projects were completed on time and on budget. Touch Instinct's great communication ensured successful end products. 

BACKGROUND

Introduce your business and what you do there.

We are a leading digital agency in sports, media, and entertainment. We work with clubs and federations throughout the world.

I’m the CTO. I oversee the development of all mobile apps that we are delivering to our clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

We had a new project, and we didn’t have enough capacity internally to run mobile development for that project. After our first project, we kept using Touch Instinct as a subcontractor for numerous projects.

SOLUTION

What was the scope of the project?

It was the development of a mobile application both for iOS and Android for one of our projects. It involved standard things like news, photos, social content, and a sports schedule, as well as different sports related data for a particular client.

They’ve provided a full-cycle of services to deliver mobile applications. That included project management, design, development, quality assurance, and support to release the apps.

Later, we worked with them on a few projects with a variety of technologies used. Most of all that was native development for iOS (Swift and Objective-C) and Android (Java). We’ve also done one project using Xamarin as the underlying technology.

How did you come to work with Touch Instinct?

We’ve contacted various companies both in US and Europe looking for a partner to help us fulfill the increasing demand for mobile applications from our clients. Most of all, we were looking to find great tech experts, since the apps we build are quite complex and demand a good level of expertise in mobile development. After talking with few of them, we decided to select Touch Instinct since their combination of tech talent and pricing made the most sense for use compared to others.

How much have you invested with Touch Instinct?

The average project size was between $50,000 and $100,000. Some were $100,000 to $200,000.

What is the status of this engagement?

That was a variety of projects, but they were more or less similar to each other. We started working with them around the first quarter of 2013, and on average, projects were completed in 3-5 months.

RESULTS & FEEDBACK

How did Touch Instinct perform from a project management standpoint?

Projects were delivered on schedule and within budget. Communication was great and they listened to all of our needs and requests, thus doing exactly what we needed. I can say that project management was good.

What did you find most impressive about Touch Instinct?

Their tech team is what makes them stand out compared to others. Nowadays, it’s easy to find developers, but it’s extremely hard to find good developers. Once you start working with various companies providing services for mobile development, you realize that what’s advertised is not exactly what you get. We are happy with Touch Instinct because they’ve delivered on their promise to provide an excellent development team, which helped us successfully build numerous projects.

Are there any areas Touch Instinct could improve?

The only issue I can remember is that I wish they would be able to scale faster and provide us with more and more developers for our needs. But realistically speaking, I understand that it would be hard to do without sacrificing quality, and once again quality was a high priority for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App Development for Online Travel Agency

"Touch Instinct is very flexible, and they can tune and adjust their process for different clients."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2015 - Ongoing
Project summary: 

Touch Instinct developed a ticket booking mobile app for an online travel agency. The app was built for both Android and Apple platforms, and Touch Instinct still assists the client.

The Reviewer
 
201-500 employees
 
Russia
Product Owner, Online Travel Agency
 
Verified
The Review
Feedback summary: 

Touch Instinct's work resulted in a very successful mobile app that has increased business for their client. Touch Instinct's ability to adapt to their client's needs and great design and development team were highlighted.

BACKGROUND

Introduce your business and what you do there.

We are an online travel agency. We sell air tickets and train tickets online.

I am a Product Owner. My responsibility is mobile app development.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Touch Instinct?

Touch Instinct is very good in mobile application development for iPhone and Android. We are an IT company, but we have no competence in mobile development because it’s quite different and special. 

SOLUTION

What was the scope of their involvement?

Touch Instinct helped us to develop, design, and program an iOS and Android application for our online booking services.

How did you come to work with Touch Instinct?

In Russia, we have some rating sites for development agencies like Touch Instinct. We made a short list of these companies. We looked at these ratings and connected with Touch Instinct and some others, and we had a tender. Touch Instinct was probably the best company from our short list. I have some experience with working with other companies like DevPocket, Surf, and some others from Russia, but Touch Instinct looked like one of the best companies in Russia for mobile development.

How much have you invested with Touch Instinct?

It cost between 1 and 2 million Russian rubles [approx. $15,000-30,000].

What is the status of this engagement?

We started the project in July 2015, and are still working together at this moment.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our application is quite successful. We are continuing development on it because it’s very successful for our business. Touch Instinct helped us with that. 

How did Touch Instinct perform from a project management standpoint?

To be honest, I have to say that any company has good parts and bad parts, strengths and weaknesses. Their project management wasn’t bad. It really depends on the company. We are an IT company with our own good processes and good operation, and it’s really different from other companies'. That’s why it’s hard to explain if project management is good or not good.

Touch Instinct mostly works with non-IT companies, and we are an IT company. That’s probably why we can’t say that they are brilliant project managers, but it’s quite good. I can tell you that I can work with them. Touch Instinct is very flexible, and they can tune and adjust their process for different clients. They have very good developers as well.

What did you find most impressive about Touch Instinct?

Touch Instinct has a very strong development team. They have some of the best programmers and designers in Russia.

Is there anything Touch Instinct could have improved or done differently?

No.

4.0
Overall Score With Touch Instinct, we can work comfortably and really well.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They are very good at meeting deadlines. We work in sprints in a scrum framework. If we correctly describe what we want, we will get exactly what we need when we need it.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    If a really strong company wants to create one of the best mobile applications out there, I would recommend Touch Instinct.

App Development for Gaming Company

"We really liked how Touch Instinct managed the process and took ownership of the whole project."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Touch Instinct brought the client’s web-based games to mobile applications. The team continues to assist as additional features are added in the soft-launch stage.

The Reviewer
 
201-500 Employees
 
Moscow, Russia
Alexander Harutyunyan
Product Director, Innova Systems
 
Verified
The Review
Feedback summary: 

The soft-launch of the apps has been successful, with positive reviews from test users and zero bugs or complaints. Touch Instinct was praised for their project management and ability to deliver very high quality code.

BACKGROUND

Please describe your organization.

Innova Systems is one of the top three game publishing companies in Russia and the Commonwealth of Independent Countries. Our primary business is localizing game titles in Russian.

What are your position and responsibilities, please?

I’m the product director, and I was responsible for managing the joint project with Touch Instinct.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Touch Instinct?

We have a web platform that brings together the list of games we publish. Our idea was to create some kind of mobile platform to bring all our mobile games into that one mobile application.

SOLUTION

Please describe the scope of your work with Touch Instinct.

Touch Instinct did all the development work for our iOS and Android mobile apps. We did the design and user scenarios.

How did you come to work with Touch Instinct?

Touch Instinct is quite well known in the Russian market as an excellent, trustworthy company. We also had good recommendations about working with them from our friends and some partner companies. That was a good sign for us. We did interview various other companies, but we came to prefer the approach of Touch Instinct and how they would be able to deal with our requirements.

Could you provide a sense of the size of this initiative in financial terms?

We have spent something more than $50,000 working with Touch Instinct.

What is the status of this engagement?

The relationship is ongoing. This will be a continuous project as we add different features in the future. We are in the soft-launching stage now.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from this engagement?

Our soft launch was just for friends and family, so we don’t have any data from the real marketplace. So far, from our internal feedback and the feedback from our soft launch, everything works correctly. Any problems that did come up were handled quickly.

How did Touch Instinct perform from a project management standpoint?

We really liked how Touch Instinct managed the process and took ownership of the whole project. They are invested in producing a great product and have suggested different ways to improve the app. They’re always suggesting techniques that they had used before which worked well. Touch Instinct is involved in the whole process, and this is what we love the most about them.

What distinguishes Touch Instinct from other providers?

Their code is of very high quality. Whenever we review the code, it looks very professional.

Is there anything Touch Instinct could have improved or done differently?

I can’t remember a time when we were not happy with the quality of their work. Everything was fine.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There were no negative experiences working with them. Everything was smooth and on time.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Apple Watch & Windows App Development for News Organization

"Touch Instinct treated our project as if it was their own."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Touch Instinct developed and launched a Windows app within a very tight deadline. They designed the app based on existing versions and optimized it for mobile platforms. They also developed an Apple Watch app.

The Reviewer
 
1-10 Employees
 
Riga, Latvia
Samat Galimov
CTO, Meduza
 
Verified
The Review
Feedback summary: 

Touch Instinct’s partnership has resulted in well-performing apps, satisfied end users, and positive PR. The team offers excellent development skills and technical support. They are true partners in the collaboration.

BACKGROUND

Please describe your organization.

Meduza is an independent news organization based in Riga [Latvia]. We mainly provide news pieces about Russia for Russia, but we have an English version as well, mostly read by policy makers and journalists from the West. Our main goal is to report Russian news that is not controlled by the Kremlin. We have a large following in Russia with several million people reading us every day.

What is your position?

I'm the CTO of the organization.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Touch Instinct?

We needed to launch a Windows app at short notice. We had to have a feature parity between the Windows app and the iOS and Android apps that we already had, so that was quite a challenge. Additionally, we didn't have a tablet version or desktop version for iOS and Android apps, so that was something new we were looking to develop. We were not able to hire a Windows developer as part of our in-house development team, so we choose to find someone with experience. After we met with a large number of companies, Touch Instinct looked like the right choice.

SOLUTION

Please describe the scope of their involvement in detail.

Touch Instinct provided the design for our Windows app, based on the apps we had on iOS and Android. They made an app that looks like a mobile app on a mobile device, and transforms to a desktop app or a desktop website on a desktop, like Windows 10. Additionally, they developed an Apple Watch app for us once again based on the app we had.

How did you come to work with Touch Instinct?

We did some research around Windows app developers and found Touch Instinct.

Could you provide a sense of the size of this initiative in financial terms?

I'd say it's between $10,000 and $50,000.

What is the status of this engagement?

They're still improving the app.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The Apple Watch app was important for our brand, and the Windows app was very important for our Windows users. They were excited. That was good for PR purposes.

How did Touch Instinct perform from a project management standpoint?

The Touch Instinct team was great. They have good developers. Regarding project management, it was mostly on our side, but they were supportive on the platform. They helped with the technical issues on the platform.

What distinguishes Touch Instinct from other providers?

Touch Instinct treated our project as if it was their own. They were a true partner in this collaboration. That was very important to us.

Is there anything Touch Instinct could have improved or done differently?

I don't think so.

 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Online Travel Agency

"Touch Instinct managed to find the balance between formal project management and informal, fun, friendly interaction."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Touch Instinct redesigned the UI of an existing iOS app. They created the new design for iPad and iPhone layouts and managed the entire project.

The Reviewer
 
1-10 Employees
 
Russia
Roman Lebedev
Executive Director, Sindbad.RU
 
Verified
The Review
Feedback summary: 

The new UI is complete but has not yet been implemented. Touch Instinct worked efficiently as a team, providing both professional project management and an enjoyable, personable approach to the partnership.

BACKGROUND

Could you please describe your company?

Sindbad.ru is one of the leading online travel agencies in Russia.

What is the role that you play there?

I am the Executive Director of the company.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address when you approachedTouch Instinct?

Our aim was to redesign the User Interface [UI] of our iOS app: FlySindbad.

What was your process for selecting Touch Instinct?

We had met with the Touch Instinct team a few times before working with them. So I asked the team from Touch Instinct to make a brief presentation of their approach to designing interfaces.

SOLUTION

Please describe the scope of the project?

Touch Instinct was responsible for creating a new UI design for both iPad and iPhone layouts, as well as managing the project.

What was the cost of this project?

The cost of the project was $5,900.

RESULTS & FEEDBACK

Do you have any metrics or results from the project?

As we haven’t implemented this UI yet, we don’t have any metrics to share at the moment.

How did Touch Instinct perform in terms of quality of the work and project management?

The Touch Instinct team was quite efficient. Touch Instinct also managed to find the balance between formal project management and informal, fun and friendly interaction. We were very happy with Touch Instinct's project management! Well done, guys!

Looking back on the project, is there any area that they could improve?

I wish their app development prices were lower. They are a too high for me.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Market Research Startup

"Touch Instinct is a very young, quick and energetic group, but they are very experienced, too."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2015 - Ongoing
Project summary: 

Working with a detailed description, Touch Instinct developed an app. They were responsible for design, development, testing, and launch. The iOS version is complete, but work on the Android version continues.

The Reviewer
 
1-10 Employees
 
Russia
Mike Zarin
CEO, Squawk Surveys
 
Verified
The Review
Feedback summary: 

The app is in its early launch stages but has generated positive reviews for its output and data delivery. Touch Instinct offers an impressive portfolio with a wealth of experience. They employed efficient project management and provided responsive, proactive communication.

BACKGROUND

Please describe your organization.

Our company is Squawk Surveys. We are a startup that focuses on market research and online feedback.

What is your position?

I'm the CEO of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Touch Instinct?

We wanted to develop a mobile app for our business. We had a very clear picture of what we wanted the app to do and look like. We partnered with Touch Instinct to develop our app.

SOLUTION

Please describe the scope of their involvement in detail.

Touch Instinct developed our app from scratch. We gave them a description of the app we wanted, and they took it from there. Touch Instinct was responsible for the design, development, testing, piloting and launch of the mobile application to the App Store and Google Play store. 

How did you come to work with Touch Instinct?

We've known the Touch Instinct team for a long time. We've partnered with them in the past. They are recognized as a leader among Russian mobile app developers by various difference research firms, and they deliver great work at an affordable price. Those are the main reasons we chose them.

Could you provide a sense of the size of this initiative in financial terms?

We have finished our iOS app, but development for our Android app is ongoing. To date, the size of the project is slightly more than $50,000.

What is the status of this engagement?

We started working with Touch Instinct in April 2015. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Our app just launched. It is focused on B2B [business-to-business] services, and we did a couple of pilot projects with our American partners. They were satisfied with the output and the data we deliver but, for the moment, I wouldn't say it's in full-production mode. It's just the start. We don't have any metrics to share yet.

How did Touch Instinct perform from a project management standpoint?

I am very satisfied with their project management. They were very efficient in the development process, and if we were not happy with something they were doing, they would adjust immediately. We have great communication, and they are very responsive and proactive. 

What distinguishes Touch Instinct from other providers?

Touch Instinct is a very young, quick and energetic group, but they are very experienced, too. Their portfolio is very impressive. They have created mobile apps for huge clients with millions of subscribers. They are an impressive team.

Is there anything Touch Instinct could have improved or done differently?

I really can't think of anything.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Telecommunications Company

"I was impressed with the work Touch Instinct's designers did."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - 2014
Project summary: 

The client approached Touch Instinct for assistance with developing a mobile payment app. The team provided end-to-end services, suggested ideas and features to improve the product, and completed all testing.

The Reviewer
 
51-200 Employees
 
Moscow, Russia
Oleg Afanasev
Project Manager, MegaLabs
 
Verified
The Review
Feedback summary: 

The app created by Touch Instinct was tremendously successful, with one million users in just the first year after launch. The client had particularly high praise for the professionalism, responsiveness, and technical expertise shown by Touch Instinct.

BACKGROUND

Please describe your organization.

Our company is MegaLabs. It is a subsidiary of MegaFon, a leader in the Russian telecommunications market. We are responsible for R&D [research and development] for MegaFon. We research and grow new ventures for MegaFon to take on.

What is your position?

I am a project manager in the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Touch Instinct?

We were looking to create a new venture for MegaFon, in the financial services sector. We were looking to create a mobile app that would allow users to pay for financial services, such as credit cards, mobile payments, and taxes, through their phones. In Russia, citizens get bills through postal mail. Because Russia is a very large country, different regions have different processes. We wanted to create one uniform way of solving this problem. Our solution was to create a mobile app that allows users to pay for all of their taxes through their phone, making it more convenient and less bureaucratic.

SOLUTION

Please describe the scope of their involvement in detail.

We approached Touch Instinct with our idea, and they ran with it. They helped us finalize the conceptual design of the app. Touch Instinct also came up with new features and ideas to improve our app. Once we approved of the concept and the design, Touch Instinct developed the app end to end. They were responsible for development, user experience design, and testing.

How did you come to work with Touch Instinct?

One of our colleagues had worked with Touch Instinct in the past and had a great experience with them. He informed us that they create high-quality products in a short amount of time. We researched other companies as well, but speaking with Touch Instinct convinced us that they were the best choice for us.

Could you provide a sense of the size of this initiative in financial terms?

The size of the project was $50,000.

What is the status of this engagement?

We started working with Touch Instinct in summer 2013 and our product launched in February 2014.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The best metric that I can share is that we had one million users for the first year after we launched. 

How did Touch Instinct perform from a project management standpoint?

Touch Instinct is not a huge company, which is great because they are focused on the few projects that they have and work quickly. It was also very easy to communicate with them. We were always on the same page.

What distinguishes Touch Instinct from other providers?

I was impressed with the work Touch Instinct's designers did. They did a great job, and our investors were very pleased. Touch Instinct has a very strong team. They are really professional and responsive. We could reach them at any time.

Is there anything Touch Instinct could have improved?

The only thing I would change is their location. We are not in the same city. It would have been better if we were, but it doesn't matter because we can communicate by phone and Skype.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We recommend them all the time.