UI/UX Development & Design for Healthcare Technology Provider
- AI Consulting Generative AI Web Development
- Confidential
- Apr. 2022 - Oct. 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
- Healthcare
- New York City, New York
- 1-10 Employees
- Online Review
- Verified
Torii Studio provided UI/UX development and design services for a healthcare technology provider. The team was responsible for security optimization, code refactoring, frontend design, AI tool integration, and React implementation.
After implementing the new security measures, development speed, code quality, and feature rollouts improved dramatically. User satisfaction metrics and app ratings increased, and internal stakeholders praised Torii Studio's communication transparency and collaborative approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CTO of a healthcare company
Describe what your company does in a single sentence.
We leverage AI to optimize clinical processes, driving significant quality and revenue enhancements in the healthcare sector.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Torii Studio to accomplish?
- Accelerate FrontEnd Development
- Enhance Security
- Modernize with React Standards
- Create a Unified Component Library
- Refactor Material-UI Components
- Develop AI Tools
- Improve UI and UX Patterns
SOLUTION
How did you find Torii Studio?
LinkedIn
Why did you select Torii Studio over others?
- Close to my geographic location
- Company values aligned
How many teammates from Torii Studio were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
FrontEnd Development Overhaul:
- Application Modernization: Revamp and recreate the internal application for hospitals to align with modern front-end processes and systems.
- Code Refactoring: Modify the existing codebase to:
Enhance collaboration capabilities. Increase development velocity.
Implement patterns for system maintainability and scalability.
Standardize import usage, style, naming conventions, and case style to simplify the system.
- Workflow Standardization: Introduce Git workflows, with an emphasis on:
Identifying and rectifying issues.
Enhancing areas of the development process.
Incorporating automated syntax analysis using ESLint.
Integrating Linter checkers for comprehensive automated checks.
- Documentation: Introduce documentation to enhance the development process:
Implement a FrontEnd style guide.
Document the “Development Process” comprehensively in the Readme.
Create a PR template checklist for consistency.
Share best practices with the entire development team.
Security Enhancement:
- Data Protection: Store all API keys and sensitive data in environment variables to prevent unauthorized access and potential breaches.
- Security Integration: Incorporate advanced security tools and measures, such as:
A security analyzer.
Vulnerability checkers in automated workflows.
Bots in the GitFlow for real-time vulnerability detection and alerts.
React Modernization:
- React Standards Implementation: Infuse modern React patterns such as:
Hooks.
Context API.
Containers.
Components.
- State Management: Streamline and simplify the state management system using the combined prowess of the Context API + hooks .
Component Library Development:
- Unified Component Source: Establish a centralized component library with:
High-quality, reusable components.
An automated deployment system.
Design Team Collaboration: Create a workflow that allows the design team to access and utilize the latest production components seamlessly.
- Component Addition Process: Streamline the method to introduce new components to the library for consistent growth.
Material-UI Refactoring:
- MUI Best Practices: Ensure every aspect of the Material-UI implementation adheres to the best practices as recommended by the MUI team.
- Theme Optimization: Properly inject the theme following MUI guidelines.
- Typography Enhancement: Leverage the advantages of MUI typography for a visually appealing interface.
- Component Organization: Restructure code and component organization to align with the MUI conventions.
AI Tool Development: Rapid Prototyping:
- Utilize the custom Design System to swiftly prototype AI tools that not only function effectively but also visually resonate as production-ready components.
- Industry Showcase: Prepare and present the AI tools at renowned industry events such as the HFMA conference, ensuring they meet the quality and innovation standards for features in platforms like the AI Generative board and the Forbes "Cloud 100 Rising Stars" list.
UI/UX Design Enhancement:
- User-Centric Patterns: Design and roll out a series of UI and UX patterns that prioritize user experience and garner positive feedback from users.
Summary of Key Deliverables:
- A modernized internal application for hospitals.
- A refactored and streamlined codebase with documented processes.
- Enhanced security measures for data protection and vulnerability detection.
- A system modernized with the latest React standards.
- A centralized and consistently growing component library.
- Material-UI components optimized and organized according to MUI best practices.
- AI tools prototyped, developed, and showcased at industry events.
- User-approved UI and UX patterns across the app.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- Development Velocity: There was a marked increase in development speed post the refactoring and modernization of the codebase. The streamlined FrontEnd processes led to faster feature rollouts and bug fixes.
- Security Improvements: Post the security overhaul, there were no reported security breaches or vulnerabilities, showcasing the effectiveness of the new measures. The integration of bots and vulnerability checkers ensured that any potential threats were immediately detected and rectified.
- Code Quality: With the implementation of automated syntax analyzers like ESLint and the introduction of Git workflows, there was a significant reduction in coding errors, leading to more stable releases.
- User Feedback: Post the UI/UX enhancement, there was a surge in positive user feedback. User satisfaction metrics and app ratings showcased an improvement, highlighting the effectiveness of the new UI and UX patterns.
- Component Usage: The centralized component library saw a consistent increase in usage by the development and design teams, reducing redundancy and ensuring a consistent look and feel across the application.
- AI Tool Recognition: The AI tool developed, when showcased at the HFMA conference, gained significant attention, leading to its feature on the AI Generative board and a spotlight on the Forbes "Cloud 100 Rising Stars" list. This industry recognition can be directly attributed to the quality and innovation of the tool.
- Documentation Utilization: The introduced documentation, including the FrontEnd style guide and Development Process, became essential references for the team, reducing onboarding time for new team members and ensuring consistent development practices.
- React Modernization Impact: By adopting modern React practices like hooks and the Context API, there was a noticeable reduction in state management issues, leading to a more responsive and stable application.
- Material-UI Best Practices Compliance: After the refactoring of MUI components, the application aligned better with MUI conventions, leading to a more cohesive and optimized user interface.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
- Methodical Approach: Torii Studio adopted a systematic and organized approach to project management. They broke down the project into manageable phases, each with defined milestones, ensuring that the project's complexity was handled efficiently.
- Timely Deliveries: Yes, they consistently delivered items on time. Their adherence to the established timelines, combined with regular updates, ensured that we were always aware of the project's progress. Their efficient time management was evident in their ability to tackle unforeseen challenges without causing significant delays.
- Communication: Torii Studio excelled in maintaining open and transparent communication. Regular status updates, weekly meetings, and prompt responses to queries ensured that we were always in the loop. They used tools like Slack for quick communication and platforms like Notion for documentation and progress tracking.
- Responsiveness to Needs: They were highly receptive to our requirements and feedback. Whenever we highlighted a specific need or change, they were quick to assess, strategize, and implement the necessary adjustments. Their flexibility and willingness to adapt showcased their dedication to ensuring the project met our expectations.
- Collaborative Spirit: Torii Studio emphasized collaboration. They worked closely with our internal teams, ensuring that there was a seamless exchange of ideas and knowledge. Their integrative approach fostered a harmonious working relationship between both parties.
- Issue Resolution: On the few occasions where challenges or discrepancies arose, they were proactive in addressing them. They approached issues with a problem-solving mindset, always eager to find the most efficient and effective solutions.
- Tools and Software: Torii Studio utilized a range of project management tools to streamline tasks, track progress, and facilitate collaboration. Tools like Jira for task management, GitHub for version control, and Trello for visual progress tracking played crucial roles in the project's successful management.
In Summary: Torii Studio's project management was exemplary. Their timely deliveries, responsiveness to our needs, and proactive approach ensured that the project not only stayed on track but also met, and in many instances, exceeded our expectations. Their commitment to clear communication and collaboration made the entire process smooth and efficient.
What was your primary form of communication with Torii Studio?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out the most about Torii Studio was their holistic approach to project development and their unwavering commitment to innovation and quality. Here are some of the aspects that we found particularly impressive and unique about them:
- Technical Prowess: Their mastery over modern technologies, especially in FrontEnd development and React modernization, was evident. They didn't just apply these technologies; they tailored them to fit our specific requirements best.
- Proactive Approach: Instead of just executing tasks, they were forward-thinking, often anticipating challenges and addressing them even before they became issues. This proactive approach saved us time and potential roadblocks.
- Integration of Best Practices: From security to coding, Torii Studio was keen on integrating the industry's best practices. Their focus on refactoring our Material-UI components based on MUI's best practices and ensuring top-notch security measures showcased their commitment to excellence.
- Collaborative Nature: They didn't work as an external entity but as an extension of our team. This collaborative spirit fostered a seamless exchange of ideas and ensured that the final product was aligned with our vision and goals.
- Innovative AI Tool Development: Their ability to swiftly prototype and develop AI tools that gained significant industry attention showcased their caliber. The recognition our tools received at the HFMA conference and on platforms like Forbes is a testament to their innovative capabilities.
- User-Centric Focus: Their emphasis on creating UI and UX patterns that resonate with users demonstrated their user-centric approach. It's one thing to develop an application; it's another to ensure its users love it.
- Transparent Communication: Their commitment to maintaining open and regular communication ensured that we were always in the loop. It fostered trust and ensured that the project's direction was always aligned with our expectations.
- Comprehensive Documentation: Their emphasis on creating detailed documentation, from style guides to development processes, showed their attention to detail and foresight. This not only streamlined our current operations but also set us up for easier scalability and onboarding in the future. In essence, Torii Studio's blend of technical expertise, innovative thinking, user focus, and collaborative spirit made them stand out. Their holistic approach to projects, where they considered not just the technical aspects but also the end-users and long-term implications, was truly impressive.
Are there any areas for improvement or something Torii Studio could have done differently?
While our overall experience with Torii Studio was overwhelmingly positive, there's always room for improvement in any collaboration. Here are a few areas that could see enhancements or alternative approaches:
- Initial Onboarding: While they were thorough in their approach, the initial stages of onboarding could be streamlined further. A more concise and efficient onboarding process could help in kick-starting the projects even faster.
- Training Sessions: While their documentation was comprehensive, a few more hands-on training sessions for our internal teams, especially concerning new tools or processes they introduced, could have been beneficial.
- Feedback Loop: While they were very responsive to our needs, instituting a more structured feedback loop, perhaps in the form of regular retrospectives, might help in ensuring continuous improvement and addressing any minor issues before they escalate.
- Resource Allocation: On a couple of occasions, there were slight delays due to resource constraints. A more dynamic resource allocation approach, considering the project's ebb and flow, might help in avoiding such hiccups in the future.
- Diversified Communication Channels: While the primary communication tools were effective, diversifying them a bit more, perhaps with the addition of video updates or interactive webinars, could enhance the communication experience.
- Post-Project Support: While they offered support after project completion, extending this support or offering a more detailed post-project maintenance plan could be beneficial for long-term collaborations. To reiterate, these are areas of potential improvement and not necessarily significant shortcomings. Our collaboration with Torii Studio was fruitful, but as with any project, there are always aspects that can be refined over time.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS