Together

Introduce your business and what you do there.

I’m the head of marketing at a London-based staffing solution. We connect hospitality businesses to students for shift work.

What challenge were you trying to address with Together?

We had a bad website and needed to create a better one. We wanted people to look at the website and see a high-end startup.

What was the scope of their involvement?

They built our new site on WordPress. The site features an interactive set of questions with automated results. There are also a lot of animations to convey information in an engaging way. After the site was completed, they also did a rebrand for us with a new set of brand guidelines.  Now, we have them on retainer for 30 hours a month where we do design and website development.

What is the team composition?

We worked with Cameron (Founder & CEO).

How did you come to work with Together?

I wasn’t involved in the search. A list of potential agencies was presented to me by a colleague who found them on a website. We looked at 5–6 different agencies. I settled on Together because they only work with SaaS startups, so they have a lot of experience in communicating a complex product in an engaging way. Their portfolio was also very strong. I really liked the style of the websites they created as well. Cameron was very personable in the demos, too.

How much have you invested with them?

We spent $37,000.

What is the status of this engagement?

We started working together in November 2020, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The feedback from everyone internally was positive. We all love the website. Potential clients have also mentioned how useful they found the website.

How did Together perform from a project management standpoint?

We communicate via Slack. We also have a video call every week. We use Figma for design and monday.com for project management. They’re extremely responsive and adaptable to last-minute changes.

What did you find most impressive about them?

I’m extremely happy with their work. The quality of work is very high, and they clearly care about a good outcome. They work to create something truly extraordinary. I always trust them to produce high-quality work. Overall, they’re fun to work with.

Are there any areas they could improve?

No, they’re great.

Do you have any advice for potential customers?

My advice is to give them the freedom to get creative. They’re all experienced, high-quality designers.

Introduce your business and what you do there.

I’m the CMO at Spirable, a dynamic creative platform that works with top world brands and agencies to help them create relevant advertisements. 

What challenge were you trying to address with Together?

We were trying to elevate our website and portray our messaging and positioning in the right way. We wanted to do that through a visual identity redesign that represented where we wanted to be as a business. On top of that, our previous website didn’t have the level of quality that we wanted as a business. We needed to step that up, so we turned to Together.

What was the scope of their involvement?

We needed both website design and development services. Initially, we worked on a strategy and looked at our competitors and the market to determine what would help us stand out from the crowd. To jumpstart the project, I created a brief that outlined our objectives, what we liked, and what we disliked. Then, Together brought together a thorough scoping of what the process would be like and what our competitors were doing on other websites. They made sure that what we were developing would help us differentiate ourselves and stand out. 

After that, we worked on a complete redesign of our website. We custom-built the website on WordPress, and Together worked to implement what we wanted from a visual standpoint. They came up with new colors and visual elements that we also executed across our marketing materials. They then rolled out the designs into our sales decks and sheets. Overall, they redesigned every other bit of marketing assets we produced. They also created bespoke animation on the website. The logo was pretty much the only thing they didn’t redesign.

What is the team composition?

We worked with Cameron (Founder & CEO), who was our commercial lead. He had a high-level role in the engagement. We collaborated with Will (Founder & Creative Director) on the design side of the project. We also interacted with Ryan (Head of Development), Frazer (Digital Designer), and a copywriter. 

How did you come to work with Together?

I found Together by searching on Google, and the reason I went with them was that I liked Cameron’s perspective on how we should build a website. He had great ideas and understood what we wanted; he seemed to understand the objectives we were trying to achieve.

Moreover, lead generation and visual design were important for us, so we wanted somebody who gave us inspiration. In the past, we worked with website developers that didn’t understand that, and we had to spell everything out to them. By contrast, Together seemed to bring our ideas to life, and I had a feeling that they were going to deliver what we wanted when I was talking to them, so I hired them. 

How much have you invested with them?

We invested around  £45,000 (approximately $63,000 USD) or more in total. The website cost £38,000 (approximately $53,000 USD), including value-added tax (VAT). Then, we spent around  £5,000–£10,000 (approximately $7,000–$14,000 USD) on the redesign of marketing materials and other things that we needed.

What is the status of this engagement?

This particular project lasted from November 2020–February 2021. 

What evidence can you share that demonstrates the impact of the engagement? 

After we launched the website, our SEO performance improved by about 25%, which was great. That was a testament to the way our site and SEO structure were constructed. Our bounce rate also decreased. More people landed on our website, and they had a better experience. Together changed our visual identity; the look and feel of our brand were transformed with more eye-catching visuals. 

Going forward, we’ll continue working with Together on other projects. We’ll be calling them again when we have other creative or development projects, such as one-off campaigns or ongoing tasks. 

How did Together perform from a project management standpoint?

Together’s project management was brilliant. They were structured in their approach and had lots of processes in place. Their management was streamlined and clear in terms of what needed to be done at each stage, where we needed to be involved, and what they needed from us. We used Zoom and other video conferencing tools when we needed to go over things, but a lot of our day-to-day conversations were done through Slack. 

Moreover, with other website developers, everything needed to stop if we couldn’t give them something in time. They had to wait for us, so our team became a blocker of progress. By contrast, Cameron and his team didn’t need to wait for anything from us. They’d simply start something else, so no time was wasted. I liked that approach. 

Together also delivered on time even though there was a lot to do. For instance, each page had custom-built animation, and we struggled with it in the past, but they did it. In other words, Together understood what we wanted and digested what we were telling them, and they managed to bring everything to life. I was impressed with that. 

What did you find most impressive about them?

The Together team was truly knowledgeable and insightful, and I fully trusted them. They knew what they were doing, which was hard to come by, especially in the tech industry. Some of the concepts that we talked about weren’t easily understood by others, but Together understood us from the get-go. Overall, the team was spot on in terms of capability, trustworthiness, and execution.

Are there any areas they could improve?

No, there weren’t any. 

Do you have any advice for potential customers?

Engage with them. Together is a great agency, and they produce top-quality work. Spend time making sure that Together has exactly what they need; they can truly run with the project if they have the information they need. Meanwhile, if the team is invested in creating a new website for you, your business also needs to be invested in it. 

Introduce your business and what you do there.

I’m the VP of marketing for a SaaS platform that connects CPG manufacturers to the convenience store industry.

What challenge were you trying to address with Together?

We needed help launching a new website.

What was the scope of their involvement?

They managed the entire website launch, including design, content, and full implementation. We were launching the site with a brand relaunch, so they designed 25% of the site and needed to re-do all of that imagery to reflect the new brand. It only impacted the deadline by a week and they didn’t charge us more for re-doing everything.

We have one product that serves two sides of the market in completely different ways, which is very difficult to communicate on a website. We needed to separate that UX and Together provided a ton of guidance and best practices on how we could accomplish that.

What is the team composition?

We worked with five people from their team, including a content writer, a dev resource, a design resource, and their founder.

How did you come to work with Together?

My director of digital did a large scoping process where he evaluated several agencies. We narrowed it down to 3–4 agencies and we liked their designs better than the others. They were also the most cost-effective for what they were willing to do.

How much have you invested with them?

We’ve spent $65,000.

What is the status of this engagement?

We started working together in June 2020, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’ll be measuring success by traffic and inbound conversions. We just launched, so there’s not a ton of metrics yet. We’ve received really positive feedback. A lot of people mentioned the new site was easy to navigate and modern. It also has great typeface, accent colors, and excellent CTAs.

How did Together perform from a project management standpoint?

They were great. In the past, we’ve been nickel-and-dimed throughout the project when the scope changed, but that wasn’t the case with Together.  They did a great job of managing the schedule. We had a shared Slack channel, weekly calls, and our director of digital was in communication with them throughout the process.

What did you find most impressive about them?

Their perspective on messaging was great; they came in with a fresh view and wrote all the copy. We loved the copy. Their design and UX was also wonderful. The team is really talented in terms of understanding best practices and implementing them. They’re very accommodating, helpful, and communicative throughout the process.

Are there any areas they could improve?

That week-long delay was communicated later than we would have liked. They should make sure they understand their own timelines. If there are delays, they should let clients know upfront.

Do you have any advice for potential customers?

My advice is to hire them and let them lead. Step back and let them be the experts.

Introduce your business and what you do there.

I’m the CEO of Touchapp.

What challenge were you trying to address with Together?

We were looking to build a brand with a business-to-consumer (B2C) feel and flow for our B2B company.

What was the scope of their involvement?

We had a discovery meeting to establish our needs and goals. We provided some documentation regarding UBP, brand guidelines, and company and product vision statements. Together then developed and designed a custom-built WordPress website using PHP. They did the styling and branding to convey our message.

They integrated our website with our CRM and helped with the integration of our message-based onboarding flow. They worked on our pitch deck, did some automation, created a blog page and a style guide, and provided input on the copy and messaging to clients.

What is the team composition?

We worked with Cameron (Founder), Will (Founder & Creative Director), Ryan (Sr. Web Developer), and an SEO or digital specialist.

How did you come to work with Together?

They were recommended by a couple of different people. I liked Cameron’s approach to finding the best solution for our project.

How much have you invested with them?

We spent £8,700 (approximately $12,000 USD).

What is the status of this engagement?

We worked together from May–July 2020.

What evidence can you share that demonstrates the impact of the engagement? 

We are still pre-launch. Their help on our pitch deck has aided in the acquiring of investor meetings. We’ve also had positive feedback on the site and the branding; it conveys the message we were hoping it would.

How did Together perform from a project management standpoint?

They were clear about upcoming milestones and communicated well. We used Slack. They were responsive and flexible to all the changes we requested. They delivered what they promised and did so on time.

What did you find most impressive about them?

They were focused, listened well, and asked the right questions to help us achieve our goals. The team did a good job of keeping the project focused, moving towards the prioritized goals.

Are there any areas they could improve?

Together could’ve used a technology stack that was easier for a non-technical person to manage.

Do you have any advice for potential customers?

They are brilliant and will help you reach your goals in a way that will satisfy you.

Please describe your company and your position there.

My company is a data automation company. We do data automation for CPG retailers to help our clients understand their data better so they can make informed decision to grow their businesses. I work as a senior UX/UI designer in this company, helping to create a smooth user experience and also user interface for our platform products.

For what projects/services did your company hire Together?

My company had just merged with its sister company, also in data automation, but for high street retail. Naturally, we want to rebrand the company as one company.

We had a new name for the newly merged company, but we also need a new set of branding for it. Since we don't have the capacity to do it in-house, we decided to hire Together to help us with the branding development.

What were your goals for this project?

To have one unified identity and branding for the newly merged company.

How did you select Together?

We found Together after a Google search and liked the fact that they work heavily in the tech sector so they know the industry pretty well. Their portfolio shows a strong result in developing brands for tech startups. We shortlisted 2 agencies but based on the criteria above, we decided to select Together.

Describe the scope of their work in detail.

Here's the list of deliverables:

• Brand direction
• Key messages
• Brand guidelines
• Iconography
• Social media assets
• Logo animation
• Email Signature
• Presentation Template (in Google Slides)
• Business Card template
• Letterhead
• Notebook design
• Landing page design.

Apart from those, we also need some advice for our verticals naming.

What was the team composition?

We worked with Cameron, the founder and strategy director for the first rounds of meetings, to get the goals and requirements aligned. Cameron also needs detailed information about our company so they can understand what we do better.

He also helps to create a strategy for branding. After that Will, the creative director, works very closely with us through Slack in every step and updates of the projects. Reiss, the designer and Tom, the copywriter are also involved directly in the communication.

All communications were done through Slack so everybody from both sides was always updated.

Can you share any outcomes from the project that demonstrate progress or success?

We have just launched the new branding internally with a very big reception from everyone across 5 countries. The new identity really reflects what the new company stands for and believe in–and everyone agreed with it. We can't wait to announce it globally to our clients in two weeks time.

How effective was the workflow between your team and theirs?

It was very effective. All communication was done through a Slack channel. Cameron, Will, Reiss and Tom were inside and my company's co-founders were inside as well. We can pop up any questions or updates there.

We also did a weekly check-in with Google meet to see the progress and it would be a time for Will to present the proposals.

What did you find most impressive about this company?

They really understand the tech industry, and most importantly, they understand what we are doing and trying to achieve. I, myself, need a few months to understand what my company is really doing.

But they can nail it in a very short time due to their experience and exposure to some other tech companies that doing similar things with us. Another plus point was they are willing to do some extra icons for free :)

Are there any areas for improvement?

There's nothing I can think of now. The way they handled the project from start to finish is very professional.

Introduce your business and what you do there.

I’m the co-founder of an employee well-being platform.

What challenge were you trying to address with Together?

We were trying to create our app from scratch. So I worked with Together to align on branding and vision of how the platform would look.

What was the scope of their involvement?

We had a kickoff with them to explain our vision for the business and how it would look from their side, designing the app. Then we had weekly check-ins in which they presented each draft. The app operates on iOS and Android.

The platform has a social element to it. It creates communities of colleagues through groups and company events. It also includes a media library with content surrounding mental health.

How did you come to work with Together?

My co-founder previously worked with the co-founder of Together.

How much have you invested with them?

We spent about $10,000.

What is the status of this engagement?

The project was completed in three weeks in June 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Now the app is in development and will be released in the next month or so. I couldn’t have been happier in terms of delivery of the project and outcome. We plan to do all of our future work with them.

How did Together perform from a project management standpoint?

We communicated through a Slack channel with them and our weekly calls. We also commented on Sigma, the software for the screens. It was excellent. They were very responsive, always on time, and well-prepared for calls. They delivered everything we expected.

What did you find most impressive about them?

They’re world-class creatives. They’re exceptional when it comes to design. I was also very pleased with their process management.

Are there any areas they could improve?

We have no critiques.

Introduce your business and what you do there.

I’m the content marketing manager at Zencargo, a digital freight forwarder and supply chain solutions business.

What challenge were you trying to address with Together?

Within the industry we’re in, there are big businesses that own lots of ships and have been around for a long time. We wanted to be able to build a distinct look, feel, and message for our brand to stand out in the market. 

This is tricky because it’s quite a conservative market, so we needed a partner to help us execute our vision. At the time, the marketing team was just the head of marketing and me, so we also hired Together for bandwidth.

What was the scope of their involvement?

Together helped us to do all of the design and development work for a WordPress website, and they worked from scratch. The team also implemented a new backend design system, Laravel. They built a modular system that allowed us to add in different images and incorporate different blocks.

They did this while also helping to guide the messaging. We relied on them to keep the project forward, and we often came back with a lot of revisions and feedback. The team put our vague thoughts into visual form.

What is the team composition?

We worked with Cameron (Founder), who served as our project manager, and Will (Founder & Creative Director), who played a role in scoping out the project.

How did you come to work with Together?

We’d been looking for a lower-cost project with a design agency. Together was recommended to us, and we realized that they were very experienced and professional, and they offered best-in-class, technology-focused websites. So, we decided that they would be worth the extra investment. 

How much have you invested with them?

We spent about £35,000 (approximately $43,400 USD).

What is the status of this engagement?

The project lasted from September 2019–January 2020. In the future, we plan to engage with them in new projects.

What evidence can you share that demonstrates the impact of the engagement? 

The website was very user-friendly, and the volume of our leads has increased by about 20%. Existing and prospective investors were impressed with the look of the website. 

It’s also been a good asset in terms of building credibility early in the sales cycle. It’s a product that our customers and prospects are proud of. 

How did Together perform from a project management standpoint?

The team’s project management was very strong. Together met all of their deadlines. There was an occasion where third-parties asked for extra designs, and the team made a visible effort to bring the project back on track and to be communicative about where we could speed things up.

We communicated via emails and phone calls, and we also shared a few spreadsheets. At the start of the project, they delivered a stack of Google Docs using templates, and I filled in the copy and headlines for those pages.

Throughout the process, there was a lot of back and forth to improve those pages. Cameron served as the middle person between us and our clients, and Will translated our ideas into designs. 

What did you find most impressive about them?

They raised the quality of any idea I brought to the table. Together set a bar for the standards we were looking for, and they made sure that all elements were up to that level. 

Are there any areas they could improve?

The only thing is that we had a slight overrun on the project because we had some slow-downs on our end. 

Do you have any advice for potential customers?

Go in with a strong idea of what you want. We wasted a lot of time because we weren’t clear about what we wanted. The clearer your idea, the better they will do.

Introduce your business and what you do there.

I’m the director of a consumer electronics services firm.

What challenge were you trying to address with Together?

We wanted to launch a new company website and a new customer portal.

What was the scope of their involvement?

Together developed a standard website with explanations of the services, an about us section, information for the customers about how the claim process works, and an FAQ page. They worked with React to do the WordPress CMS. The second deliverable was a customer portal which is a login section of the website. 

You have to actually be a customer to access that part of the website. We didn’t provide any wireframes or mockups ahead of time. The team added functionality that allows customers to track their parcels and the collections and deliveries. 

They’ll be able to log in to see the status of the repo and when it will be completed. There are a few other things like the inspection reports, what was done to the device, and some video tutorials. Thirdly, they did a general rebranding exercise. 

Together slightly changed the logo we had and used the new logo to produce a number of assets. They created letterheads, business cards, email filters, and consistent branding and theme to move throughout all company stationery communications. 

What is the team composition?

We worked regularly with four teammates. 

How did you come to work with Together?

We did a Google search for web developers and found Together amongst 3–4 other companies. We chose them based on their portfolio of previous work.

How much have you invested with them?

We spent £40,000 pounds (approximately $49,000 USD).

What is the status of this engagement?

We worked together from October 2019–April 2020.

What evidence can you share that demonstrates the impact of the engagement?

We were pleased with both the experience of dealing with them and the quality of work they produced. They hit the brief that we set.

How did Together perform from a project management standpoint?

Their communication was good, and the project was delivered on time. We had a number of meetings via Google, and we also had a shared Slack channel for instant messaging.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

Expect to do a bit of work upfront. The first couple of weeks are a bit more intense. We had a call with them every couple of days. Be ready for the frontend of the process to be a bit heavier but afterward, Together goes away and leaves you alone while they do the development.

Introduce your business and what you do there.

I’m the data and growth lead at a legal technology platform.

What challenge were you trying to address with Together? 

We wanted to generate a new marketing website. We had a website, but it was less authoritative, so we wanted an update. 

What was the scope of their involvement?

They built us a new website from scratch. This included coming up with an entirely new concept for the design. Their developer built the site in WordPress. 

They also helped localize our site in France since we were beginning to expand there, and we wanted to ensure we had a strong presence. 

What is the team composition? 

We have three main points of contact: Ryan (Senior Web Developer), Will (Creative Director), and Cameron (Founder). There were a few other developers and designers that helped along the way. 

How did you come to work with Together?

We received a recommendation from a previous client. 

How much have you invested with them? 

We invested between $25,000-$50,000. 

What is the status of this engagement?

We worked together from June-December 2019. However, they’ve continued to provide maintenance support. 

What evidence can you share that demonstrates the impact of the engagement?

The quality of their development work was very high. It’s not always easy for third-party vendors to understand our company and products. However, they did a great job working with our in-house team to understand what was needed. Their design added a lot of depth and context to our work. 

How did Together perform from a project management standpoint?

We use a designated Slack channel which worked very well. We don’t typically have to follow up with them because they are responsive and take action. 

What did you find most impressive about them?

I was impressed with their ability to understand the product that we sell. They also have a strong knowledge of selling products for startups. The team was personable and easy to talk to, which made the project run smoothly. 

Are there any areas they could improve? 

No, nothing stands out. 

Do you have any advice for potential customers?

I would say that although they’ll work with you, it’s crucial that they understand what you’re selling and what they’re helping you build. This way when they’re working independently, there isn’t any miscommunication. 

Introduce your business and what you do there.

I’m the senior director of marketing at an SEO and content marketing software company.

What challenge were you trying to address with Together?

Our website was very dated from a design perspective. The WordPress backend was also very dated: The site was slow and not user-friendly. The conversion rate was also quite low.

What was the scope of their involvement?

We brought Together on to redesign the website and modernize the Wordpress backend. They also helped fix the usability issues with the ultimate goal of increasing conversion rate. In essence, they rebuilt the entire website, including all the features and functionalities.

They did all the designs from the first wireframe to the final product. The site took our existing branding and infused it with a new design. It’s essentially a new visual identity for the website.

What is the team composition?

We had a main point of contact. As needed, we’d interface with their designers and development team.

How did you come to work with Together?

We liked their aesthetic and they had a competitive price point. I wasn’t involved with the selection process, but our development team was impressed with their development skills.  

How much have you invested with them?

We’ve invested around $100,000.

What is the status of this engagement?

The project began in May 2019. After the redesign was deployed in September, we’ve kept them on retainer and are starting new projects together.

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen conversions on the site go up by 100% since the project launched. Our team has gotten positive feedback from internal users and customers about the improved look and feel of the website.

How did Together perform from a project management standpoint?

It’s great working with them—everything runs smoothly. We have a shared Slack channel. They are very communicative and always available. In terms of project management, they provided a timeline at the beginning. That timeline was adjusted as needed. They take feedback very well and can implement those things very quickly.

What did you find most impressive about them?

They have a knack for taking something complicated and making it simple and beautiful. I can give them high-level thoughts and they can translate that into a beautiful directive; they don’t need that much direction.

Are there any areas they could improve?

There’s nothing really. We decided to extend our contract with them because we’re so excited.

Do you have any advice for potential customers?

Having a strong point of contact to interface with their project manager or account manager is important, but that goes with any type of agency-style engagement.