What evidence can you share that demonstrates the impact of the engagement?
Our entire listing and most of our business processes are online. We have a lot of promotions in malls, corporate buildings, and housing societies, so clients can choose the place where they want to do their product promotion and can make payments online using the application developed by Tiez. It’s a one-of-a-kind product in this industry.
I don’t have an exact ROI, but their work has certainly reduced the number of people required on our end. We had a team of five in the finance department managing all of this work, which has been brought down to three. The other two have been freed up to handle other operations.
This isn’t the only product we’ve developed with Tiez. We’ve worked on a few other projects for a new business in India, and continue to work on them together.
How did Tiez Interactive perform from a project management standpoint?
I have an admin department that keeps track of deadlines, though many were missed because we changed requirements. Overall, when Tiez commits to something, they adhere to it more or less. We generally don’t require a lot of follow-ups with them.
What did you find most impressive about them?
Every business is unique, but ours required a lot of customization. Every project we’ve run has been significantly different from the previous one. Tiez’s ability to clearly understand us is greatly appreciated. We haven’t had to do a lot of back-and-forth in terms of explaining requirements, which is one of the most important things for us.
Secondly, I appreciate the reliability of the application they’ve developed. We’ve never had a failure, bugs, or major issues that would waste our time. Reliability is a big factor with Tiez, and it’s the reason why we recommend them to our clients.
Are there any areas they could improve?
They could improve their work in terms of UI design.
Do you have any advice for future clients of theirs?
One thing that has worked well in our interactions with Tiez has been jointly brainstorming around every project we’ve done, as well as around every new module we’ve developed for our existing project. We spend a lot of time with them on the planning stage, going over ideas and problem areas, which has led to a smooth journey. Execution hasn’t been a concern.