Thrive Internet Marketing Agency

BACKGROUND

Please describe your organization.

Accurate Leak and Line is a specialty plumbing company specializing in underground plumbing diagnosis and repair, “trenchless” cast-in-place epoxy pipelining of aged or deteriorated sewer and water systems, rainwater harvesting system design and installation, and water conservation. We serve residential and commercial clients throughout Texas with full time offices in Dallas/Ft. Worth, Austin/San Antonio, Houston and East Texas.

What is your role at the company?

I am Co-Owner/Co-Chief Executive Officer of the company, and full-time manager of our Dallas/Ft. Worth location. In addition to overseeing all day to day business operations, I focus on business development and growth, operations management, and marketing. I am business partners with my brothers Josh Veach and Scott Montgomery, who run the Austin/San Antonio and Houston markets respectively.

OPPORTUNITY / CHALLENGE

What was the business challenge that you were trying to address with Thrive Internet Marketing?

We wanted to take an already extensive online marketing campaign to the next level to accommodate our business’s growth. With the current consumer market trending towards online advertising and review sites, we felt that we needed full-time management and implementation of all aspects of our company’s internet presence through multiple mediums.

SOLUTION

Please describe the scope of their involvement in greater detail.

The initial scope involved handing over existing management of the website, SEO, PPC campaigns, and overall online presence to Thrive. They also designed and built a new company website with updates in branding and increased functionality.

The continued scope involves constant management of internet marketing avenues, as well as introducing social media management services.

How did you come to work with Thrive Internet Marketing?

It was quite simple. We contacted a handful of internet marketing companies based on their own web visibility and overall feel and first impression of the company. I felt comfortable after speaking with Matt Bowman about what caliber of service we could expect from Thrive.

Could you provide a sense of the size of this initiative in financial terms?

We spent $5,000-10,000 initially, including monthly management and new website. Ongoing monthly expense is in the $5,000 range.

What is the status of this engagement?

The initial design and implementation of the new site took approximately 1-2 months. Ongoing SEO, PPC, website management, and social media management are continuously evolving processes that will always be necessary.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

With the help of Thrive Internet Marketing as mentioned above, results for the project are ongoing. Our online presence has been greatly increased via a new company website, as well as a strong presence in other platforms such as social media. Leads and traffic to our site continue to grow with ongoing strategic SEO, social blogging, and outreach.

How did Thrive Internet Marketing perform from a project management standpoint?

Working with the folks at Thrive has been a most pleasant experience. Our business needs have been met with great enthusiasm and professionalism. Each member of the Thrive team excels at their specific tasks as it relates to our business needs.

What distinguishes Thrive Internet Marketing from other providers?

Yes, their professionalism stands out amongst other groups we talked to in our decision process. They established good and easy back-and-forth communication with us.

Is there anything Thrive Internet Marketing could have improved or done differently?

I don’t believe so.

BACKGROUND

Please describe your organization.

Our company is called Impression Homes. We build new homes in the Dallas-Ft. Worth area of Texas.

What is your position?

I am the Operations Manager of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Thrive Internet Marketing?

We needed them to create a website for us, and once done with the website, to increase our SEO and our presence on the Internet.

SOLUTION

Please describe the scope of their involvement in greater detail.

Their work was primarily website design and development, and SEO services. They also have done some special campaigns for us. They’ve worked with us with our Customer Relationship Management [CRM], and on mailers as well. They have also been involved in some other initiatives, but the primary focus has been on our website.

How did you come to work with Thrive Internet Marketing?

We actually looked at six different companies. We received bids from each, and then met them all in person. We decided to go with Thrive Internet Marketing primarily because of their company culture and how they approach things. We were very comfortable with them, and we liked the previous work they had done on other websites for other businesses.

We wanted a fresh outlook, mainly because the building industry is very competitive in the Dallas - Ft. Worth area. Everyone has a website, and we didn’t want ours to be just another typical site. We wanted a different perspective, and that’s why we went with Thrive. They really hadn’t had much experience with homebuilders, and that was appealing to us as well. We considered they would be able to do something that would stand out because they were new to our industry.

Could you provide a sense of the size of this initiative in financial terms?

I don’t have that information in regards to the website since it’s been running for the past two years [since 2013], but for the SEO work, it’s perhaps, less than $5,000 a month.  

What is the status of this engagement?

We started out with one of their divisions nearly five years ago, and we still currently work with them.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from this engagement?

When we started out with Thrive Internet Marketing, we were probably on page 25 on a Google search. Now, in some searches we appear on page one and the worst we’ll come up, is at page three. That’s pretty impressive for this market, as competitive as it is, in such a short period of time. They really helped us streamline our SEO.

It was important for us to have the lowest number of clicks as possible, so people can efficiently reach the information they are looking for, and Thrive really helped us with that. They also helped greatly with our CRM, getting it set up and having everything prefilled to make it easier when data comes through to us. There are a lot of different aspects to our work with them. It’s been a very positive experience.

They provide great information. Any time we need help or training, they don’t just put it in writing,  they send us a video that shows us exactly how to do things. We get all our SEO information from them in monthly videos, so we don’t have to sit and read through pages and pages of data. They give us a three to four minute video which we can watch much like a YouTube video, which helps us be completely informed with what’s going on with the site.

I love getting these updates in a video format. We don’t know all the aspects of SEO, among other technical details, so they really break it down and make it easy for us to understand what they’re doing, what initiatives they’ve had and how that’s improved our site and visibility. 

What distinguishes Thrive Internet Marketing from other providers?

I think it would be their command of the technology. I rely on them, not just for the website, but for other things like surveying. I can contact them at any time and ask them what they think about other companies on the web.  I feel very confident with the feedback they give me and know that they have my best interest at heart.

Is there anything Thrive Internet Marketing could have improved or done differently?

No, I don’t think so. I feel that it’s been a great relationship all the way through, and there hasn’t been anything we would want to do differently. 

BACKGROUND

Please describe your organization.

We're a small, family-owned business called U-FIX-IT Appliance Parts, which my wife and I own. We have three retail stores, and we're currently in the process of opening a fourth. We sell appliance parts for do-it-yourself repair for washers, dryers, refrigerators, ranges, air conditioning, and heating. People call with their symptoms and describe the noises that things are making, we help them to figure out what's wrong, and then we provide the parts. Much of the time, they can bring in the smaller parts of their appliances, which we test for them for free. I started in the appliance parts business in 1975, and we've been doing the U-FIX-IT since 1989.

What is your position?

My wife and I are the founders and owners of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Thrive Internet Marketing?

I had reserved a URL for our business many years ago when we were just establishing U-FIX-IT. We had a business card type of website. I had made several attempts to expand and develop the site myself, but I just never was able to make that happen. There was more work to it than I had the time to invest.

I came to a point where I realized that the customers were using the Yellow Pages less and the Internet more. I knew it was time to move our advertising dollars to the Internet. In the past, the Yellow Pages was everything. When we opened the store and the Yellow Page ad hit, we could tell the day that the Yellow Pages were distributed because the phone traffic would pick up, and the store would start doing well. In the last few years, every time we ran any kind of survey, we were seeing that the Yellow Pages was becoming less significant, and we weren't getting the growth that we wanted.

SOLUTION

Please describe the scope of Thrive Internet Marketing's involvement in detail.

They provided website design and development services, and they've also been doing SEO [search engine optimization] since the day the site went live. I think their web design was excellent. If I was going to design another website, I'd go back to them again because they simplified the process and, at the same time, they were able to personalize it the way I wanted it. Their SEO work has been more significant than the actual website development. The ideas they've come up with have been more significant in developing traffic than the website itself.

How did you come to work with Thrive Internet Marketing?

I was looking for somebody I felt would do a good job of building the site the way we wanted it built. I preferred to do it with somebody locally but, with the Internet, I could work with anyone anywhere, so I was open to that. But, I was looking first locally, and I saw some of their work that Thrive Internet Marketing had done for other people, and I talked to some of their current clients. I decided that they were a company I could work with, that wanted to understand how we hoped to do business and to present ourselves on the Internet in a way that would allow the personality of the business to shine through.

Could you provide a sense of the size of this initiative in financial terms?

The website design and development was around $7,000, and the SEO is $1,200 a month.

What is the status of this engagement?

We started working with them about three years ago. We're currently on a month-to-month contract with them for SEO.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from their work?

Thanks to Thrive Internet Marketing we've gotten a tremendous amount of traffic on the website. I think two months ago, during the height of our busy season, we had 66,000 people access the website, which I think was phenomenal for a month's worth of traffic.

We've ended up shipping parts around the nation, which was never a goal. Our goal was to drive traffic to the stores. We don't have a shopping cart on the site because our goal was to drive people into the stores and increase in-store traffic. The website has done that well, and we're getting significant inquiries from all across the Dallas Metroplex. People are driving to the stores just as we had hoped they would, and this has increased our volume at the stores.

The unexpected part is people calling from all across the country, looking for troubleshooting help on their appliances. Once they receive that help, they go ahead and order the part from us, even though they might be able to get it locally or cheaper somewhere else. They still go ahead and order from us and wait for the part to get to them. We've shipped to both coasts and to Niagara Falls. It's just been amazing. I'm really shocked that we ended up increasing our shipping business in this way.

What distinguishes Thrive Internet Marketing from other providers?

My wife and I are very diligent about the fact that we're a Christian-based business, and we adhere to Biblical principles in how we run our business, treat our customers, and treat our employees. We felt like it was important that the website conveyed that also, but we didn't want that to be blatant. They were good at helping us strike the right balance with that, so that we were able to do that without making it a religious website. We didn't want to do that because it's a business website. We had to come up with a lot of the content for the site because it's very industry-specific, and that required a lot of specialized knowledge. I had to develop a lot of the content that was going on the website myself. Thrive was very systematic about helping us stay on goal to get all that done, so that we could get the website live. There was a point at which they decided to go live and then finish it up as we went along, rather than just stay in the development phase forever. It was the right call to make, and they helped us make it at the appropriate time.

I think the thing that Thrive Internet Marketing does well is they don't try to be experts in our business. They try to lend their expertise in what they can do to help our business. Rather than us go out and learn everything the hard way about the Internet, they try to provide that for us and then leverage what we know about our industry to make the website exceptional and unique. Our site is definitely not a cookie-cutter site where you go out and by a package and try to fill in the blanks yourself.

Is there anything Thrive Internet Marketing could have improved or done differently?

No. They've been incredible. In fact, one of the things I've admired about them is that they consistently come up with new ideas to help the SEO and help the website. They push us to try new things. Although we've rejected around 50 percent to 60 percent of the things they have suggested, that hasn't discouraged them. They still come back with more ideas.

They had one idea in particular that I didn't think was a very good idea at all, yet I didn't see any reason not to try it. They've put it out there, and it's proven to be great. They just put in a place on the site where they said, "If you'd like more information about a part, list it here, and we'll get back to you." We're probably getting about six to 10 people a day sending us an email about a part inquiry, and our conversion rate on those when we respond timely – which we try very hard to do – is about 30 percent to 40 percent.

That was an idea they came up with all on their own and implemented with very little input from us, and it's been great. We went from no inquiries to four or five sales a day because of it, every day. I think I would count that as a huge success, and it was all their idea.

BACKGROUND

Please describe your organization.

I work for Berryman Products in Arlington, Texas. We're a manufacturing company, and we manufacture automotive additives.

What is your position?

I'm the IT [information technology] manager.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Thrive Internet Marketing?

We were trying to get involved in social media marketing and SEO [search engine optimization].

SOLUTION

Please describe the scope of their involvement in detail.

They mainly did social media marketing and SEO. We had a newly designed website, but we needed some improvements. They also took over the hosting of our site and did some improvements on the back-end and the design.

How did you come to work with Thrive Internet Marketing?

We interviewed two or three different companies. We were looking for somebody local, so we actually started off by doing a Google search, and we were impressed by the fact that they came up to the top of the search engine. Since we were looking for somebody who was an SEO company, we thought, "Well, they obviously know what they are doing as far as SEO keyword searching to get themselves to the top of the keyword search." We were impressed with the proposal and everything they showed us.

Could you provide a sense of the size of this initiative in financial terms?

We've been with them for about a year, and we started off with a budget of $3,000 a month. Somewhere along the way, we added a weekly Facebook contest, and that was an additional five hours, or $500 a month. Now, we pay $3,500 a month.

What is the status of this engagement?

We're still currently working with them, and we've actually increased our budget for the coming year.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

On the social media, we started off with 400 fans, and we've got 5,600 now on our Facebook page. We don't do a good job of tracking the Google analytics, but I do know that we've moved up in the rankings on a lot of our keywords. We're definitely getting a lot more engagement on the social media end. All around, I think they've done a great job as far as all of the things that we've asked them to do, improvements on the website. 

What distinguishes Thrive Internet Marketing from other providers?

It's hard to say a particular thing. One thing we really liked about them was that Thrive Internet Marketing is a one-stop-shop. They did everything that we were looking for. We talked to a couple of different companies, and some of them did SEO, but they didn't do web, or vice-versa. That was one thing that we really liked about them – the fact that they had expertise in all of those areas.

They're just very hands on. They're very available at all times. Right now, we're doing a weekly conference call with them. They're just very approachable, very reachable, and good with feedback. I've just enjoyed working with them. They keep us in the loop on everything.

We've recently started bringing them more into the team with our traditional advertising group as well, which is why we increased our budget for the coming year, so that we can tie all that stuff together with our social media side.

Is there anything Thrive Internet Marketing could have improved or done differently?

I really don't have any complaints. This is a new area for us, so I can't really compare them to anything that we've done in the past, but we've been really happy.

BACKGROUND

Introduce your business and what you do there.

I am the owner of Lawn and Landcare, which is a landscape contractor and maintenance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

Most importantly, we wanted to increase our internet search rankings through search engine optimization (SEO), but we also needed to update our website and add new sections for promoting our business.

SOLUTION

What was the scope of their involvement?

After our initial meeting, we decided on a direction and they assigned us first one direct contact and then a second one. We have two people from Thrive with whom we work now, and they were in charge of examining our current website, learning about our company, and exploring how we were currently ranked in online searches. Together, our team made a plan for how to proceed and what we were going to add, with the end goal being to increase our ranking in search results and for us to be able to determine how many people found our site. To help achieve these aims, they modified everything about our website. Some of the specific features they adjusted include: Building in better search functionality, adding new pictures, providing more refined search criteria, and creating a section dedicated to new services, among other changes. Now that they have completed all of the above, we are fine-tuning the search keywords for our site and focusing on improving our placing in those search results.

What is the team composition?

We have two account managers, although I am not sure if that is their official title. They are the ones with whom we work directly, and they take care of everything involving both the technology and strategy.

How did you come to work with Thrive Internet Marketing Agency?

I believe I got a reference from someone to look at Thrive, after which we conducted interviews with them as well as a few different companies. Once that process was complete, we made the decision to engage Thrive’s services.

How much have you invested with them?

We have invested around US$8,000 so far.

What is the status of this engagement?

We began working together in October of 2017 and it is an ongoing process. Right now, we are paying for a set number of hours of work from them every month, and we plan on doing that at least through the end of 2018. Once we start getting consistent, concrete results in all of the areas where we really want to focus, then we will likely cut down on the amount of hours.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are beginning to see more activity on our website than we had before, with a particular uptick in the past two weeks. This is still early days in terms of implementation of their strategy, so the results are just beginning to show. Hopefully, we will reach our goals for increased traffic in the next six months.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

Their project management performance was very good. Once a month, we have a telephone call to discuss the site’s status in more detail, but we communicate through both email and telephone on a regular basis whenever we need to share information.

What did you find most impressive about them?

They listened to what we wanted to accomplish and worked to help us achieve it. Instead of just forcing us into a cookie cutter approach to SEO, they actually built something specific just for our business.

Do you have any advice for potential customers?

Do your due diligence up front. Have them make a presentation using ideas based on your company, and see where they take it from there.

BACKGROUND

Introduce your business and what you do there.

I’m the COO for Petersen Games. We’re a board game publisher in a niche market. Our founder is also a renowned designer for video games. Now we so board games with the same motifs and themes as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

When I started, we didn’t have much of a marketing program. Bringing Thrive Internet Marketing Agency was part of my initiative to organize and grow our marketing initiatives.

SOLUTION

What was the scope of their involvement?

We hired them for their social media expertise. So we have a representative that manages our Facebook, Instagram, and Twitter. We provide content and graphics, and they set up the campaigns. They try to get our fans to engage, or they direct them to our website to make a sale. They plan all of that, implement the strategy, and then we discuss the performance after the fact to continue to drive sales.

What is the team composition?

We work with one project manager.

How did you come to work with Thrive Internet Marketing Agency?

Our fan worked for Thrive Internet Marketing Agency and he reached out to us. I was already moving in that direction anyway, so we decided to work with them.

In the past, I’ve worked with various social media groups. I liked that by bringing in Thrive Internet Marketing, I don’t have to worry about anything. I don’t have to babysit them and I’m confident they’re always doing what I need to do.

How much have you invested with them?

We spend $2,000 per month (approximately $50,000 in total).

What is the status of this engagement?

We started in May 2018 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I just printed a report from early on in our engagement, and our most recent report. Looking at the difference, impression has increased from 179,000 to 499,000. So we’ve seen a big boost in reach. The links clicks went from 936 to over 6,000.

When we started working with Thrive Internet Marketing Agency, we were making about $5,000 in website sales, and now we’re making between $20,000–$30,000. Clearly, we’ve seen a big increase in sales, which I attribute to the consistent attention we receive from them and their ability to grow our followers on social media.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re always on time. If our project manager ever has a conflict, is sick, or is on vacation, he always lets us know and we can reschedule. We have a personal rapport. When our team was in his area, we were able to meet up for lunch or dinner. It’s been a great working relationship.

What did you find most impressive about them?

Our project manager is also very professional. He gets everything done when he says he will and reports on it. Sometimes he offers new ideas for us to try and think about. He wants to do his job well and is dedicated to helping us.

Are there any areas they could improve?

We’re always looking for ways to grow with them. We recently launched a YouTube service and that’s actually a different service. So he said he could bring more people in, but it’s outside the terms of our contract so it would cost more. That has just been a matter of us not having the budget to bring on more services.

This also isn’t his fault, but he isn’t as familiar with our product as an in-house team member would have. So we have to provide the information that he needs to support the post.

Do you have any advice for potential customers?

You get what you put into the project. So you’ll get a better result  if you remain engaged with them.

BACKGROUND

Introduce your business and what you do there.

I’m the chief of operations for a nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We wanted to create an online presence and do some rebranding.

SOLUTION

What was the scope of their involvement?

Thrive Internet Marketing Agency set up our website and tweaked it. They also trained our staff in managing standard changes. It’s built on WordPress. 

They provided constructive criticism regarding the image and message we portrayed, how it was perceived, and its consistency. They also did some rebranding, helping us get our name known more internationally. 

What is the team composition?

Peter (Web Support Manager) is my main point of contact while Cody (Finance Manager) is our go-to person on the business side. We have interacted with several people throughout our engagement.

How did you come to work with Thrive Internet Marketing Agency?

We had offices in the same building.

How much have you invested with them?

So far, we’ve spent $50,000–$199,999.

What is the status of this engagement?

We began working together around January 2008, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It was quite helpful for us to get feedback and advice on our presentation and perception. Our director is satisfied with the feedback she’s received from donors and partners, and we are quite happy with the quality of their work. 

How did Thrive Internet Marketing Agency perform from a project management standpoint?

Their organizational skills, including planning, communication, transparency, and deliverables, are impressive. It is easy to see who is responsible for which tasks and to track progress. We have used some project management tools throughout our engagement. 

What did you find most impressive about them?

Thrive Internet Marketing Agency is attentive to our needs as a client and seems to genuinely care about our business. They’re all quite positive from the top down. We appreciate the way they give back, not only to their community but also to those in need internationally. They have contributed to one of our projects overseas.

Are there any areas they could improve?

The only thing I can think of is some technical problems during a recent phone call. The lady I was speaking to had her phone cutting out repeatedly, making it difficult to communicate and understand her.

Do you have any advice for potential customers?

Be direct with them, and listen to their advice.

BACKGROUND

Introduce your business and what you do there.

I oversee marketing and finance for a hospitality management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Thrive Internet Marketing Agency?

We needed an expert to improve our SEO initiatives. When we brought on Thrive, we weren’t positioned well online.

SOLUTION

What was the scope of their involvement?

Thrive began by tackling our on-site SEO challenges. They addressed any technical issues and rewrote copy, optimizing for keywords. Their team identified new keywords to target and created a blog, which they continue to oversee. Thrive tracks the campaigns as we go.

What is the team composition?

Our main point of contact’s Caroline (SEO Manager), who’s fantastic.

How did you come to work with Thrive Internet Marketing Agency?

We found them on Clutch. They specialized in SEO and had many reviews with high ratings.

How much have you invested with them?

We spend about $1,200 a month on their services.

What is the status of this engagement?

We started the partnership around November 2018, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I track the campaigns' results using SEMrush. Since the start of the partnership, we’ve dramatically improved our rankings.  After 7–8 months, we began to rank first in our market for target keywords. Out of all of our competitors, we rank in the top three results for most of our keywords. Our sales have definitely improved too.

How did Thrive Internet Marketing Agency perform from a project management standpoint?

They’re fantastic. We meet twice a month on Zoom to discuss projects and address any questions. We review the latest results and create plans for the next two weeks.

What did you find most impressive about them?

The effectiveness of their SEO campaigns certainly stands out. Their customer service is also notable. Their communication with our project manager’s excellent.

Are there any areas they could improve?

They could better follow up on new projects. We discussed additional e-commerce projects and after one meeting, their team didn’t follow up. Their competitors, however, wanted to tailor a solution to us.

Do you have any advice for potential customers?

Try to have a baseline understanding of your project. Learn about SEO and what you want. You need to understand the practices to communicate with them.

BACKGROUND

Please describe your company and your position there.

I am the owner and head coach of a continuing education school for actors. The school has been opened for 21 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Thrive Internet Marketing Agency, and what were your goals?

I hired Thrive in 2018 to help with my digital marketing.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Thrive because when I did an online search for "online marketing," they had a number one ranking on Google and great reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The focus has been on SEO optimization. The strategies recommended by Thrive include back linking, blogging, uploading of photos and videos and doing all that it takes to keep up with Google's constantly changing metrics and algorithms.

How many people from the vendor's team worked with you, and what were their positions?

I have always had at least one person that I worked with closely and sometime two.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In short, inside of three years, Thrive doubled the gross income of my studio.

Describe their project management style, including communication tools and timeliness.

Everyone I have worked with has been extremely responsive to my needs. I get monthly and mid-month reports and have a virtual meeting with my project manager every two weeks. They are also very kind and knowledgeable.

What did you find most impressive or unique about this company?

We're impressed with their level of professionalism, and knowledge about what we do, what we need, and how to best serve us. They make everything very easy.

Are there any areas for improvement or something they could have done differently?

I can't think of anything.

BACKGROUND

Please describe your company and position.

I am the Sales & Marketing Manager of VESSEL TOOLS U.S.A., INC.

Describe what your company does in a single sentence.

Servicing Sales, Marketing, and distribution of VESSEL® and SP AIR® products for North American Market

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Thrive Internet Marketing Agency to accomplish?

• To gain awareness of the brand and its products
• To create posts and manage them optimally on Facebook
• To take care of the daily communication on our Facebook account

SOLUTION

How did you find Thrive Internet Marketing Agency?

Referral

Why did you select Thrive Internet Marketing Agency over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

3 contents per week are created by Thrive Corp based on the product information that we share with them. The contents schedule is created by us. The schedule is shared 1 to 2 months in advance. We receive the contents approval request thru the Sprout Social a few times monthly, and we approve or comment if there are anything that need to be amended.

The deliverables we received are the approved contents themselves. We also ask Thrive Corp to boost the post by Facebook Ads up to $500 monthly in order to optimize the digital marketing on Facebook. And also the daily message correspondences coming in our Facebook accounts is also taken care by Thrive Corp.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Facebook followers and likes
• Engagement Rate
• Sales espcially on Amazon.com

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Not so many complaints. At the beginning it takes time since everything is new to a member who create contents. After a while, things start to be repetitive and smooth.

What was your primary form of communication with Thrive Internet Marketing Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

Knowhow of gaining a follower or impression on Facebook. We gain 35K follower after 2 years from zero.