What evidence can you share that demonstrates the impact of the engagement?
Most of the user feedback I’ve gotten has said that the suite can be set up quickly. Users can set an IP range, and because the deployment’s already known and everything is uniform, it’s good to go from the start.
The setup’s efficiency is the most important thing—it saves a significant amount of time on the frontend during the initial configuration and any operation in the field. We don’t have to mess with anything because it’s almost entirely automated.
Bitcoin mining, in particular, requires a lot of machines crammed into small spaces, making it difficult for technicians to work in. Our system not only manages it from a software perspective, essentially acting as a network watchdog, but it also integrates with the power distribution units. After a certain number of attempts to restart the software side, it manually triggers a low-voltage relay on the hardware side and physically reboots the machine at the power-supply level. The technicians no longer need to check which device might’ve hung up and restart everything.
The suite also kicks off reports hourly and daily, depending on the configuration, so there’s no intraday maintenance. Our users love that aspect. It cuts down on the labor operational expenditure and the headaches for technicians that handle menial tasks.
How did Thoroughbred Solutions perform from a project management standpoint?
I had a call with Patrick and Piyush every Friday to go over the roadmap, any questions they might’ve had, or any feature prototypes they might’ve built out. They were excellent communicators. Patrick stayed on top of the ball and tracked the entire team, while Piyush took care of the technical side.
We spoke either over the phone or through Zoom conferences, where they’d share screens and walk me through the functionalities they’d built. We used email to some extent, but I preferred to talk and see things for myself. I felt that things could get lost in translation in constant emailing, especially from a technical perspective.
What did you find most impressive about them?
Thoroughbred Solutions’ communication impressed me the most compared to that of other freelancers I’ve worked with. Patrick, Piyush, and the rest of the team stayed on the ball the entire time, letting me know where they were in the timeline and communicating any changes that came up. We felt like our project was in good hands.
Are there any areas they could improve?
We sometimes used a lot of different platforms to stay in touch. I prefer more uniformity when it comes to scheduling and communication technologies.
Do you have any advice for future clients of theirs?
I appreciated being able to sit down and talk with Thoroughbred Solutions about what I specifically needed from the application (from both a business and a technical side). Being on a Zoom or phone call with someone is entirely different to sitting in a room with them, especially at the inception of a deal. It can reveal if our teams’ personalities align and if they’re competent enough from a technical and business perspective to build what we need.