What evidence can you share that demonstrates the impact of the engagement?
I’ve always had a good experience with them. They were great to work with, and they come with ideas.
Also, they made us more responsive. Before, we couldn’t do content editing easily without a developer. Now, somebody like me can go in and change the content and imagery. That was huge.
Our developer is a little biased. Sometimes, he thinks our code isn’t always the most efficient, but that’s more his bias than the truth.
How did Tandem perform from a project management standpoint?
They deal well with the interesting personalities of our group and our dynamics. They dive right in, and they’re always super helpful and nice. They’re always available to help.
However, in the beginning, it was pretty rough. The deadlines weren’t completely met. This may have been due to issues with nailing down the requirements, scope, and requirements changing.
We worked with them to bring on a project manager, and that helped a lot. She definitely helped us meet the deadlines faster. We use GitHub with a Zendesk layover, and it works great. We have Slack as well.
What did you find most impressive about them?
I can’t express how great of people they are to work with. They came in at a good rate. From a personality perspective, working with them feels like they’re a part of our team.
We hired them for their expertise, and they provided that, but it wasn’t overbearing.
Also, they’re flexible with us. If they didn’t fully believe in something, they’d tell us they don’t recommend it, but they’d still do it for us.
Are there any areas they could improve?
We fixed a lot of issues with them in the beginning. We were having trouble making sure timelines were met, understanding the scope and timeline of each release. The scope creep didn’t help, but that was more on our side. Once we got the project manager, she was pretty dedicated and it turned out to be a lot better.
Another thing was, we’d ask for a feature, and they’d develop it. However, it wouldn’t be what we had in mind. We kept trying to figure out why we weren’t on the same page.
We started asking the project manager to document what we said in drawings and pictures. That way, she could really show her development team what we were looking for. We didn’t want the re-work to be charged back to us when it wasn’t really what we asked for. Trying to bridge that communication took a little bit of time.
However, in regard to working together, they are open to figuring out what the problem is, and they resolve it.