What evidence can you share that demonstrates the impact of the engagement?
Everything’s going well, for now. We have monthly revenue targets. Some months are better than others, but I’m fine with the results they’ve given us. They’re performing better and better, and everything is going well. TheCall.online has been able to provide everything I wanted within the expected quality.
How did TheCall.online perform from a project management standpoint?
A team lead from our side is the one communicating with them. We don’t do anything unique but just focus on clear communication about our expectations and results. We have regular routines and duties for earning money.
What did you find most impressive about them?
There are a lot of companies from various fields that need call center services, and they all need an honest partner. For me, TheCall.online is exactly that partner. They strive to improve their results and become even better. We have a shared revenue model, so they know that if we’re growing, their company is also growing.
They’re loyal and they care about us as a client. They listen to our requests and complaints, if any. I think they have a very good future ahead.
Are there any areas they could improve?
Of course, I wish they’d give me even better results, but in reality we’re all dealing with COVID-19 happening. I definitely appreciate TheCall.online’s support and loyalty, and I hope they’ll continue to work with me.
Do you have any advice for future clients of theirs?
You don’t need to do anything special; TheCall.online is simply a good and professional company.