Your Onramp to the Cloud
We were born in 2006 as IT Solutions, a traditional Value Added Reseller and Managed Service Provider. Seeing how the evolution of the "Cloud" was going to impact traditional Information Technology, we re-branded as TeraCloud and set our sights on creating purposful, robust and economical solutions utilizing private and public Cloud platforms.
While still providing our innovative Managed Service and Security bundles, we have a unique approach to providing fanatical support and unparralled end user satisfaction. If something does go wrong our team responds quickly, and mitigates the issue while learning from the event so it can be avoided in the future.
Headquartered in Dallas TX, we have additional locations in Houston, Tampa Bay FL and Tulsa OK.
Please feel free to check us out, do some due diligence and you'll see our goal is to be your partner, not just another vendor!
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the project
Cybersecurity Services for Healthcare Benefits Company
“They have the expertise and knowledge to take us to the next level.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the president and co-owner of CRS Medical Benefits, Inc. We’re a healthcare benefits company that contracts with hospitals.
What challenge were you trying to address with TeraCloud, Inc.?
We needed a partner that could come in and update our security. We wanted to ensure we were compliant as well as meeting and exceeding the needs of our client.
What was the scope of their involvement?
Our cybersecurity systems needed to have encryption so we could protect all private information. Additionally, our computer systems and networks need to run smoothly.
How did you come to work with TeraCloud, Inc.?
Microsoft referred us to them.
What is the status of this engagement?
Our ongoing engagement started in July 2019.
What evidence can you share that demonstrates the impact of the engagement?
Their work has had a positive impact in regard to upgrading our systems and security.
How did TeraCloud, Inc. perform from a project management standpoint?
They installed programs that allow us to electronically communicate with them. However, I can also text or email them whenever I need them and depending on what I need.
What did you find most impressive about them?
They have the expertise and knowledge to take us to the next level. We enjoy working with them.
Are there any areas they could improve?
No, there’s nothing at the moment. The biggest challenge in the beginning was they took on more than they could chew.
Do you have any advice for potential customers?
Have good communication and make sure your expectations and needs are clearly defined.
the project
IT Support for Engineering Consultancy
"They have been serving us well."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the president of a consulting engineering firm. We do mechanical and electrical design for building infrastructure.
What challenge were you trying to address with TeraCloud, Inc.?
TeraCloud is our IT vendor.
What was the scope of their involvement?
They service our IT needs. We have a customized package with them.
What is the team composition?
I would say it would be anywhere from a couple to four or five people depending on what is going on.
How did you come to work with TeraCloud, Inc.?
We received a recommendation. We had interviewed several companies and ended up concluding that TeraCloud was the best for us.
What is the status of this engagement?
We started working together in December 2014, and our engagement is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They have done anything and everything that we needed them to do. IT reliability has been the goal.
How did TeraCloud, Inc. perform from a project management standpoint?
The telephone never fails, and we also use Microsoft Teams. We have access all the way up to the president of the company. I can reach out to them by phone or text, but generally speaking, we open tickets via email or telephone.
What did you find most impressive about them?
Their response time and their knowledge set them apart. They are very well prepared, and they are up to date with technology. They make good recommendations and have common sense and a down to earth approach to everything that we do. Their solutions are also cost-effective.
Are there any areas they could improve?
No, not really. They have been serving us well. It has been a great relationship, hopefully for both sides, but definitely for us.
Do you have any advice for potential customers?
Make sure you are clear in your requests and listen to what they have to say. There might be different ways to achieve the same outcome. They are a trustworthy partner, and I highly recommend them.
The cybersecurity services have had a positive impact on the partner's business and keep their systems up-to-date. TeraCloud, Inc. communicates on a regular basis and addresses any issues as they arise. They're easy to work with and implement an effective project management style.