Telkoware

Introduce your business and what you do there.

I’m the business owner of a grocery store. We are not a big grocery chain; we are a small local grocery store where all of our residents prefer to purchase their local food items. On top of that, to help local business owners and manufacturers, we have a local corner where we showcase all the locally created or manufactured items. Apart from just regular grocery items, we also provide fresh-cut meat and livestock feed. We have a very diverse set of products.

What challenge were you trying to address with Telkoware?

I've been running this grocery store for more than 10 years. Unfortunately, for quite some time, we didn't have any online presence. We weren’t able to showcase any product offers or new items that we would bring into the store. There wasn't any way for us to promote that to our customers so that they would reach out to us and purchase those items. To address that gap, we wanted to establish an online presence and provide that information to our customers.

What was the scope of their involvement?

We have received quite a few services from them. Initially, Telkoware did our website design and development. Then, they launched it. When I reached out to them, I explained all of the project requirements and gave them an overview of the business. They worked very closely with us and understood our requirements. We had multiple discussions on what kind of website would emphasize our unique local grocery setup.

I provided them with the company logo. I wanted to make sure that they used the color, theme, and style of the logo to replicate the website. That was also a recommendation from them. They did quite a bit of research on different grocery stores, the kinds of websites they had, and the theme and design layout that would make sense for our business.

Then, they designed a website mock-up for us. We reviewed the proposal and were very impressed with their initial concept. I sent them some minor changes, and after that, they built the website using WordPress. Toward the end of development, I shared the product details — like product names, descriptions, and prices — so that they could be uploaded to the website. They did all of the other creative design work, like the images and photos. After everything was done, the website went live.

Currently, Telkoware provides us with web and email hosting services. They're also helping us promote our website through Google Ads and SEO to help us bring more traffic to the website and, in turn, bring in more customers.

What is the team composition?

In total, four people have been assigned to our project. I mainly coordinate with their project manager, who is overseeing the entire project. Under him, he has a website designer, a developer, and a QA tester.

How did you come to work with Telkoware?

When I started to look for website developers, I found a few options on Google. I reached out to them and based on my discussions, I felt most comfortable working with Telkoware because of their knowledge, expertise, and experience.

How much have you invested with them?

We’ve invested more than $20,000.

What is the status of this engagement?

Telkoware finished the website development in February 2021. We continue working together on digital marketing; the SEO and Google Ads campaigns are ongoing

What evidence can you share that demonstrates the impact of the engagement?

In terms of statistics, I didn't have a website prior, so it's hard to make a comparison. We went from zero traffic to now getting approximately 40–50 requests per day on our website. We're also getting at least 8–10 calls every day just based on the website. We have seen immense growth in our customer base because of having an online presence, as well as doing digital marketing.

Even though this was their first project in the grocery industry, they were up and running in a very short span of time and finished the entire website in less than three weeks. I’ve been impressed with their level of expertise and understanding of the project. Telkoware works very quickly, and choosing them is one of the best decisions I’ve made — I really enjoy working with them.

How did Telkoware perform from a project management standpoint?

Their project management is superb. They were right on top of their game in managing expectations and the entire scope of the project. They made sure that the final website was delivered as per my expectations. The quality of the work was excellent.

Their work was completed ahead of time; we were looking to have this project completed in four weeks, and they finished it in three. They were ahead of their deadline and finished the entire project within budget. We mostly communicate via email and calls. We don’t use any specific project management tools because I’m not very technical.

What did you find most impressive about them?

There are a few things. I’m impressed by the personalized experience they provide. They are the best experts I’ve seen in their field and are very well versed with different technologies. They also have excellent communication skills. We have back and forth communication. They listen to my feedback and make sure that I’m 100% satisfied with the website. Whenever I make a request, they immediately make those changes to ensure I’m happy with the end product.

Are there any areas they could improve?

It’s really hard to say what they could improve. They have really excelled on all fronts.

Any advice for potential customers?

If you’re thinking about working with them, you should definitely go for it. Make sure that you have your end goal in mind. It doesn’t make sense to have a website just to have an online presence; rather, the objective should be to work toward obtaining a business outcome. This could be that you’re looking to build credibility and trustworthiness, generate more leads, or do online sales. Make sure you communicate whatever the end goal is with the Telkoware team so that they can design the entire website based on that.

Just be open and frank with them. Communicate clearly what your goals are, and they will be able to provide you with the best possible experience.

Introduce your business and what you do there.

I’m the owner of a glass and mirror installation company, and we have been in the business for more than 15 years. We install glass and mirrors in residential as well as commercial settings. We do interior and exterior glasswork on buildings and office spaces. 

What challenge were you trying to address with Telkoware?

We needed help with our digital marketing so we can establish an online presence. Even though we have been in business for quite some time, most of our leads had been referrals of friends and family. 

As I was looking to expand my business, I wanted to build a presence online to get leads from the internet. My primary target is people searching for our services on Google. I wanted a website so our audience can learn more about our services and past projects and give them an idea about the quality of our work. 

What was the scope of their involvement?

We started the project with Telkoware designing a logo for us. After that, they used the logo’s color and theme in designing and developing the website. Once the website was completed, we implemented digital marketing efforts where we focused on PPC and SEO. 

I explained to Telkoware in detail all the different services we provide and our experience as a company. I sent them photos of the projects we worked on. I gave them different examples of our work on residential areas, such as glass installations on houses, washrooms, bathrooms, showers, and bathtub enclosures. Similarly, I sent them pictures of office glass partitions. I also sent them examples of what people are looking for nowadays: exterior glassworks such as glass railings on decks and patios. I sent them that to give them a good idea of the kind of services and solutions we offer. 

Telkoware was able to wrap up the website in a couple of weeks. Since then, we have focused on our digital marketing campaign, which is ongoing. 

What is the team composition?

There are five people involved in our project. Initially, I worked with a graphic designer for the logo. After that, I worked with a website designer and developer who built the website and its features. Lastly, I have worked with an SEO specialist and a digital marketing specialist who handled our campaigns on Google.

How did you come to work with Telkoware?

They were referred by a friend who had their website developed by Telkoware as well, and he gave me very positive feedback about their work. Since my friend had such a good experience with Telkoware, I reached out to them, too. 

How much have you invested with them?

I have spent more than $10,000.

What is the status of this engagement?

We started working together in September 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

In terms of metrics, it’s hard to measure their impact since before engaging with Telkoware we didn’t have any online presence and we had no traffic at all. That said, after having the website built and the digital marketing efforts begun, we get 3–5 calls daily. We have been receiving a lot of quality leads based on the fantastic work that Telkoware has done. The leads we get from the website give us the feedback that the site is very intuitive and user-friendly, and it’s easy to navigate and find the information they’re looking for. From a look and feel perspective, the website is excellent.   

How did Telkoware perform from a project management standpoint?

They are excellent at project management. Initially, they committed to completing the website in a month, but they finished it in only three weeks. In terms of project timelines, they are excellent and on par. 

What did you find most impressive about them?

Telkoware offers very personalized communication. There has always been close communication between their project director and me. They would reach out to me if they have any questions, and they have looked at my feedback at every stage of the process. I’m always kept in the loop, and communication is always back and forth with their team — it’s really easy to work with Telkoware. 

Are there any areas they could improve?

I can’t think of any. In terms of quality of work, timeline, and scope of work, Telkoware is on par and amazing. 

Do you have any advice for potential customers?

If anybody is looking for a personalized experience in having an online presence and also looking for experienced professionals who can get the job done and deliver results, then Telkoware is the agency to work with — I highly recommend them.

Introduce your business and what you do there.

I’m the owner of an automotive dealership. We purchase used cars and resell them.

What challenge were you trying to address with Telkoware?

I had my website developed about 15 years ago, so it was outdated. Customers were having a hard time using different filters to search for cars, and we struggled to upload new inventory details. Searches for specific price rangers weren’t working, which meant that they had to browse through the entire inventory of about 100 cars to find what they were looking for. It was a really bad customer experience.

What was the scope of their involvement?

Telkoware was responsible for UX/UI design, development, and launching of our new website. Telkoware recommended we use WordPress with a MySQL backend database. They uploaded the inventory of over 100 cars, which included features and images of each car.

We focused on obtaining a more modern and user-friendly design and layout, as well as a strong database with search capabilities. We ensured that our clients could search for cars based on year, model, type, mileage, and price.

What is the team composition?

We had an assigned project manager who acted as our main point of contact for the entire process. We also worked with 3–4 people: a UI/UX designer, a web designer, and a web developer. I spent quite some time on this project, too.

How did you come to work with Telkoware?

I searched online for web developers, and their website came up on top. I gave them a call to discuss our project. I spoke with other web developers, but Telkoware’s user-friendly approach, candid style, and honest communication made me choose them.

How much have you invested with them?

The entire project was worth around $4,000–$5,000.

What is the status of this engagement?

We worked together from December 2020–February 2021.

What evidence can you share that demonstrates the impact of the engagement?

After the website went live, we received positive feedback. My clients loved its new look and feel, as well as the search features. I saw a 100% increase in sale requests, which was very substantial. Overall, the number of monthly inquiries went up. 

I’m looking forward to working with them on digital marketing to promote my website and boost traffic.

How did Telkoware perform from a project management standpoint?

Project management was excellent. We had regular communication through phone calls and email. If they had any questions about our business processes, they reached out to make sure it was all captured correctly on the website.

They were always on time — sometimes even ahead of time. They committed to delivering in two months but finished the project much faster, especially considering the bulk of the inventory of cars that they had to upload. I was very much pleased with their rapid response, and everything was on par with our expectations.

What did you find most impressive about them?

Their skillset and expertise really set them apart from their competitors. They communicated well and got the website up and running in a short time. They also made sure to deliver all of the features according to my requirements.

Are there any areas they could improve?

They delivered everything faster and with much better quality than I expected. I’m not sure if I could’ve asked more from them.

Do you have any advice for potential customers?

Be clear and open about your requirements from the get-go. Communicate any specific features and design requirements you have. Also, share examples and information at the beginning to ensure that you get the desired product much faster.

Introduce your business and what you do there.

I'm the business owner of Roach Charters. We provide yacht and kayak rental services to our clients in Toronto and the local area.

What challenge were you trying to address with Telkoware?

We needed Telkoware to help us gain an online presence for our business. Since we didn’t have any, people online weren’t aware of the services we offered, which was a challenge for us in terms of marketing perspective. We wanted to increase our sales by getting more customers. 

What was the scope of their involvement?

Telkoware offers quite a diverse set of services, but we signed up with them for website design and development, website support and maintenance, and web and email hosting.

We initially started with logo design. They designed a couple of logos for us, in which we shortlisted one of them. We used the logo to design the WordPress website they built for us. They nicely created a clear delineation of the type of services we offer, something we wanted to highlight on our website.

Moreover, they provided us with a booking or contact form feature, in which people could fill in their information, which could be captured and sent to our email so that we could give a follow-up with them for further details. They also integrated all our different social media accounts into our website.

What is the team composition?

In total, there were three people assigned to this project. I mostly interacted with the project director, who would work with a web designer and a web developer. 

How did you come to work with Telkoware?

We launched an online search for developers and designers within the area, and Telkoware came up as one of the options we came across with. I reached out to them through their website, and I had some meetings with them and the other possibilities. 

I contacted their CEO, and we discussed their experience, skillset, pricing, the project, and the features we were looking for. I really liked what they could bring to the table, so I decided to hire them. 

How much have you invested with them?

I paid around $2,000 CAD (approximately $1,600 USD) for the website design. On top of that, we paid for their web hosting, logo design, and support of these services.

What is the status of this engagement?

We worked together somewhere around March–April 2020. They were very quick, finishing the entire project in two weeks.

What evidence can you share that demonstrates the impact of the engagement?

Once it was finished, I started promoting the website by putting it on brochures and business cards. I realized people started visiting my website and generated quite a bit of leads, so I’ve received new customers through the website. In that sense, I believe it was a very good investment on my part to get this website done by the right vendor, which is now giving me good results. 

How did Telkoware perform from a project management standpoint?

We would mostly communicate over the phone or via email, where we’d exchange feedback and changes for keeping track of the project. They also used Microsoft Project and Jira. 

Overall, they were very responsive. They were open to all the changes and the feedback that I provided them with, and even with all the feedback, they were able to incorporate it and make the changes very quickly.

What did you find most impressive about them?

Telkoware’s work quality was amazing. I was impressed with the professional work they delivered on. It was very well done. The team showed their level of experience through their efficient upgrades and delivery. In terms of scheduling,  their turnaround time was amazing, and they were actually ahead of it, getting the website up and running within two weeks. 

They were cost-effective and responsive. If there was anything I needed in terms of the website design, I could give them a call, and they would take care of it immediately. Telkoware’s key attributes were their quality of work and timely delivery, which is hard to find these days.

Are there any areas they could improve?

I think they already did an amazing job. I'm not sure how they can improve it even further. 

Any advice for potential customers?

I’d definitely highly recommend them to others looking for either any website design or graphic design services; if they’re looking for digital marketing to promote their business and get new leads, Telkoware is the right company to partner with.

Please describe your company and your position there.

I am the Senior Marketing Director of 9 Auto Sales. We sell used cars in our showroom.

For what projects/services did your company hire Telkoware, and what were your goals?

We hired Telkoware to build a new website for us and do Google Business Listing.

How did you select this vendor and what were the deciding factors?

We found them on clutch. Then we searched them on Google and found amazing reviews. So we decided to hire them for our business website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial kick-off with the Telkoware owner in which we explained all requirements. Then we worked with their copywriter to have the content finalized, after which they designed the homepage. Then they designed other web pages and after some changes, we went LIVE.

How many people from the vendor's team worked with you, and what were their positions?

3 team members were assigned, but I mostly worked with Murtaza; the company owner

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen a significant increase in customer enquiries from the website.

Describe their project management style, including communication tools and timeliness.

It was very good. We had constant communication over phone and email.

What did you find most impressive or unique about this company?

They are very knowledgeable in their field. I consider Murtaza to be a subject-matter expert. He also helped with website content by engaging a professional copywriter and made my job easier. It was a pleasure working with him and I wish him all the best.

Are there any areas for improvement or something they could have done differently?

Not sure if they can improve much.

Please describe your company and your position there.

I'm the owner of a construction services company. We specialize in construction of a variety clinics, including dental, medical and walk-in.

For what projects/services did your company hire Telkoware, and what were your goals?

We launched a new eCommerce business and wanted to develop a professional, high-quality website on Shopify.

How did you select Telkoware and what were the deciding factors?

We searched online for web developers and shortlisted 5. After interviewing them, we chose Telkoware based on their past projects, design skills and pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mockups and wireframes for our site, which we reviewed and approved. After a few iterations, their team designed and developed the new Shopify site, incorporating a contact form and payment processing feature.

How many people from the Telkoware team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also a backend developer and a designer working behind the scenes.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we initially observed 150 customers in the first month and our sales doubled month over month. Our Customers love the new design and user-friendly features. The product pages are easier to navigate and users can now pay by credit card, debit card, or paypal.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. He would keep us updated on the work completed and the next tasks to be completed. He would ask any clarification questions regarding the business, to ensure that the new website met all business policies and procedures. We used to communicate over phone and email. All activities were tracked in Trello and JIRA.

What did you find most impressive or unique about this company?

They have alot of experience building robust e-commerce websites. Their team was patient enough to teach us about the best ways to use Shopify, and they were responsive to our needs.

Are there any areas for improvement or something they could have done differently?

No! everything was perfectly done. And they were responsive to our needs.

Please describe your company and your position there.

I'm the CEO of the company. Our vision is to create a revolutionary FOREX educational service to simplify the science of trading.

For what projects/services did your company hire Telkoware, and what were your goals?

We launched a new eCommerce business and wanted to develop a professional, high-quality website on Shopify.

How did you select this vendor and what were the deciding factors?

We searched online for web developers and shortlisted 5. After interviewing them, we chose Telkoware based on their past projects, design skills and pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mockups and wireframes for our site, which we reviewed and approved. After a few iterations, their team designed and developed the new Shopify site, incorporating a contact form and payment processing feature.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also a backend developer and a designer working behind the scenes.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we initially observed 150 customers in the first month and our sales doubled month over month. Our Customers love the new design and user-friendly features. The product pages are easier to navigate and users can now pay by credit card, debit card, or paypal.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. He would keep us updated on the work completed and the next tasks to be completed. He would ask any clarification questions regarding the business, to ensure that the new website met all business policies and procedures. We used to communicate over phone and email. All activities were tracked in Trello and JIRA.

What did you find most impressive or unique about this company?

They have a lot of experience in building robust e-commerce websites. Their team was patient enough to teach us about the best ways to use Shopify and they were responsive to our needs.

Are there any areas for improvement or something they could have done differently?

No! everything was perfect.

Please describe your company and your position there.

I'm the business owner of a rug company. We provide solutions-oriented services in rugs, carpets, and artwork fields.

For what projects/services did your company hire Telkoware, and what were your goals?

We launched a new eCommerce business and wanted to develop a professional, high-quality website on Shopify.

How did you select this vendor and what were the deciding factors?

We searched online for web developers and shortlisted 5. After interviewing them, we chose Telkoware based on their past projects, design skills and pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mockups and wireframes for our site, which we reviewed and approved. After a few iterations, their team designed and developed the new Shopify site, incorporating a contact form and payment processing feature.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also a backend developer and a designer working behind the scenes.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we initially observed 150 customers in the first month and our sales doubled month over month. Our Customers love the new design and user-friendly features. The product pages are easier to navigate and users can now pay by credit card, debit card, or paypal.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. He would keep us updated on the work completed and the next tasks to be completed. He would ask any clarification questions regarding the business, to ensure that the new website met all business policies and procedures. We used to communicate over phone and email. All activities were tracked in Trello and JIRA.

What did you find most impressive or unique about this company?

They have a lot of experience building robust e-commerce websites. Their team was patient enough to teach us about the best ways to use Shopify and was responsive to our needs.

Are there any areas for improvement or something they could have done differently?

Not sure if they could have done anything differently.

Please describe your company and your position there.

I am the owner of Ritcey Custom Cabinetry. We have a talented team of cabinet makers to work on multiple projects in parallel and finish the projects based on committed schedule and delivery date.

For what projects/services did your company hire Telkoware, and what were your goals?

We launched a new eCommerce business and wanted to develop a professional, high-quality website on Shopify.

How did you select this vendor and what were the deciding factors?

We searched online for web developers and shortlisted 5. After interviewing them, we chose Telkoware based on their past projects, design skills and pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there, the team delivered mockups and wireframes for our site, which we reviewed and approved. After a few iterations, their team designed and developed the new Shopify site, incorporating a contact form and payment processing feature.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also a backend developer and a designer working behind the scenes.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we initially observed 150 customers in the first month and our sales doubled month over month. Our Customers love the new design and user-friendly features. The product pages are easier to navigate and users can now pay by credit card, debit card, or paypal.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. He would keep us updated on the work completed and the next tasks to be completed. He would ask any clarification questions regarding the business, to ensure that the new website met all business policies and procedures. We used to communicate over phone and email. All activities were tracked in Trello and JIRA.

What did you find most impressive or unique about this company?

They proved that they had a lot of experience building robust e-commerce websites. Their team was patient enough to teach us about the best ways to use Shopify, and they were responsive to our needs.

Are there any areas for improvement or something they could have done differently?

Not sure if they could have done anything differently.

Please describe your company and your position there.

I'm the head of operations for a leading kitchen and houseware brand. You will find everything you need to restock your kitchen.

For what projects/services did your company hire Telkoware, and what were your goals?

Our website was created a while ago so it was outdated. We hired Telkoware to create a modern, professional yet user-friendly website for our e-commerce business.

How did you select this vendor and what were the deciding factors?

We searched online for web developers and shortlisted 3 of them. Then after a little more digging, we selected Telkoware based on their design and past projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kickoff meeting to discuss our goals and objectives. Soon after that, the team delivered the wireframes for our website. After a few iterations, we approved them.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main source of contact. He used to update us about all the work done and to be done on our website. The rest of the team worked in the backend.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our website we observed a 70% increase in our traffic in the first 4 months. Our customers were quite happy with the new design and features.

Describe their project management style, including communication tools and timeliness.

We had daily meetings with the project manager he was supposed to keep us updated about all the work done and to be done. We used to communicate over the phone and by email. All the activities were tracked by JIRA.

What did you find most impressive or unique about this company?

Telkoware has a lot of experience in building robust e-commerce websites. Their staff was quite friendly and responsive to our needs.

Are there any areas for improvement or something they could have done differently?

No, everything was done perfectly.