What was the scope of their involvement?
We use TechMD on daily basis for all IT questions and issues. They monitor our servers, patches, and security systems. The team also made our two-sided website accessible across locations; therapists and staff can log in from either office.
The team provides onsite and remote desk support. They keep us informed about email blasts, potential phishing threats, and other viruses. Currently, we’re considering a migration to cloud-based technology.
What is the team composition?
We have a team lead, director of accounts, and a group of technical support analysts. The director of accounts oversees business continuity, basic improvements, and our agency technology issues. I interact with every team member as needed.
How did you come to work with TechMD?
About 10 years ago, another nonprofit recommended them when we were having technical support issues. We reached out and were impressed by their positive attitude. Their experience working with nonprofits made them sensitive to dealing with children, families, and HIPAA compliance. As a result, TechMD appreciated the need to prevent hacking, viruses, or anything else that would jeopardize our clients’ confidentiality. We valued this familiarity and decided to hire them.
How much have you invested with them?
I don’t know the exact figures.
What is the status of this engagement?
We had our first conversations in November 2010. Work started in December 2010 and is ongoing.