we do IT right

GOLD VERIFIED

TechMD is an award winning IT solutions firm that provides cloud solutions, cybersecurity services, strategic consulting, and infrastructure management. We specialize in developing optimized cloud solutions, and we’re passionate about bringing enterprise level productivity, scalability, and security to small and medium businesses.

 
$5,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2003
Show all +
South Coast Metro, CA
headquarters
  • 3750 South Susan Street
    South Coast Metro, CA 92704
    United States
other locations
  • Los Angeles, CA 90001
    United States

Portfolio

The New Approach to Cybersecurity for SMBs

TechMD provides world-class managed security solutions that address today's cybersecurity threats. We'll help you manage compliance needs to reduce regulatory risk, handle user training so your employees know how to spot and avoid cyberattacks, and deploy top-tier business continuity solutions to keep your business running even if you suffer a breach. With TechMD, you can rest easy knowing your data security is in good

hands.
TechMD is an award-winning IT solutions firm that specializes in cloud solutions, cybersecurity services, strategic IT consulting, and managed IT services. We are passionate about bringing enterprise-level productivity, scalability, and security to small and medium businesses.

Join the Team!

Learn more about why TechMD has been named one of the best places to work in Orange County four years in a row!

Testimonial: J. Derek Lewis & Associates

Hear from J. Derek Lewis & Associates about how TechMD transformed their technology.

Testimonial: Promofill

Hear from Promofill about how TechMD transformed their technology.

Reviews

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Managed IT Services for Advertising Agency

"They provide the connection and personalized service that we needed in a partner."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

An advertising agency engaged TechMD to support their IT requirements. The TechMD team provides IT infrastructure management and support services. They integrated VPN access and anti-phishing solutions.

The Reviewer
 
11-50 Employees
 
California
Kelsey Phillips
Studio Manager, Orange Label Art + Advertising
 
Verified
The Review
Feedback summary: 

TechMD implemented solutions that notably reduced engagement with phishing schemes and augmented the client’s capacity to operate in a remote environment. They effectively manage the project and efficiently address challenges. Their dedicated customer service leads to a successful partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the studio manager for Orange Label Art + Advertising. We’re an advertising agency located in the Orange County area. We work with clients nationwide in the health care, education, and retail industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We had challenges working with our IT agency at the time and needed a new provider.

SOLUTION

What was the scope of their involvement?

TechMD provides IT services including server support and maintenance. Their team also helped with VPN access and implemented safe solutions to prevent phishing attacks.

What is the team composition?

We mostly worked with three people from TechMD. One person led the onboarding process. A network technician transferred and uploaded our platforms onto their system. We also work with an account manager who’s our point of contact.

How did you come to work with TechMD?

We reached out to a few companies. However, we liked TechMD’s size, accessibility, and ability to work remotely. 

How much have you invested with them?

We’ve spent between $150,000–$200,000 on their services so far.

What is the status of this engagement?

We began working together around January 2017 and have an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

TechMD’s safe IT phishing solution dramatically reduced the number of times people click on unsafe links. Their team was also a crucial partner in increasing our ability to work remotely, which was extremely helpful given the COVID situation.

How did TechMD perform from a project management standpoint?

We meet every six months to discuss our company’s short and long-term goals. TechMD’s account manager comes to our office for those meetings. However, we mainly communicate via phone calls. They stay on top of things.

What did you find most impressive about them?

They provide the connection and personalized service that we needed in a partner.  When we have an issue that requires their attention, they respond quickly.

Are there any areas they could improve?

No, not really. Their lack of technicians for Mac computers concerned us. However, that situation continues to improve.

Do you have any advice for potential customers?

Be proactive and clearly express what you want from the partnership. If you communicate your wants and needs, they could provide options that you may not have considered.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Management for Commercial Pool & Water Construction Co.

“TechMD’s team has been really helpful in addressing individual employee problems on a daily basis.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2015 - Ongoing
Project summary: 

TechMD oversees the IT management for a commercial swimming pool company. Besides equipment buying, setup, and troubleshooting, they help maintain a clear connection between field agents and the in-office team.

The Reviewer
 
10-50 employees
 
San Juan Capistrano, California
HR Manager, Aquatics Company
 
Verified
The Review
Feedback summary: 

The internal staff appreciates the amount of individual attention and service that TechMD provides. A communicative partner, they use a combination of on-site checks and remote tickets to resolve issues. However, it’s their culture of integrity that stands out the most.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the HR manager at a boutique business that builds commercial swimming pools and water features.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We were looking for a company that could provide technical support for our in-office staff as they interface with our field employees.

SOLUTION

What was the scope of their involvement? 

TechMD manages our IT needs to help our in-office team coordinate with our field team. 

About 10% of our field employees use tablets, laptops, and hotspots to connect wirelessly to our server. They’re looking to access information about their job sites and check their daily schedules in addition to reading up on safety information. Often, the field team will need to reach our in-office staff by phone or email, too.

TechMD’s technicians maintain our telecom infrastructure so that we can operate seamlessly without having to hire a full-time IT person. The team basically acts as our on-site technician. Twice a month, they make their rounds and check up on our employees to see if there are any specific problems that they can’t solve remotely. They also deploy new equipment as necessary.

What is the team composition? 

We interface with about 15 people, but our three main points of contact are Larry (vCIO), Anna (Purchasing Specialist), and Brandon (IT Support Specialist). 

How did you come to work with TechMD?

Our principals found and contacted them originally, so I wasn’t involved in the decision-making process. But, I’ve had a great experience since we’ve started working together.

What is the status of this engagement?

They’ve worked with us since 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our employees have responded positively to their services, especially regarding their on-site technicians. TechMD’s team has been really helpful in addressing individual employee problems on a daily basis. If they’re not doing something in our offices, we know that we can reach them by turning in a ticket.

They also interface with our principals to maintain our equipment and guide us through IT decisions. It’s been useful to see how we should approach storing and utilizing our information.

How did TechMD perform from a project management standpoint?

TechMD uses a message board that allows us to track what they’re doing. We typically have it up in the background as we’re working. If they have a question, we’ll see the notification and answer them directly rather than having to get on the phone or even write an email.

What did you find most impressive about them?

The most impressive thing about working with them is the integrity of the company as a whole. If there are any kind of business issues, the team has been forthright in owning their part of the hurdle and making any adjustments as needed.

Are there any areas they could improve?

No, not from my perspective. We have a great relationship and are happy to continue working with them.

Do you have any advice for potential customers?

Address any issues as a team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    The cost isn’t in my expertise, so I’m not sure how they rate for cost.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Managed Services for Public Accounting Firm

"We’ve accomplished a lot in the short 18 months that we’ve been working with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2019 - Ongoing
Project summary: 

TechMD handles all managed IT needs, including help desk, backroom, and managed security work. The team buys, implements, troubleshoots, and updates software and hardware, and they also do backups and patching.

The Reviewer
 
51-200 Employees
 
Long Beach, California
Rebecca Christiansen
Director of Operations & IT, Windes
 
Verified
The Review
Feedback summary: 

TechMD has done good work according to the results of internal performance surveys. The team has strong project management skills, completing their work within the budget. Not only are they incredibly responsive and attentive, but they also possess the knowledge required to carry out tasks well.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of operations and IT at Windes, a public accounting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We hired them to be our IT managed service provider.

SOLUTION

What was the scope of their involvement?

TechMD handles all of our help desk and backroom IT, and they’ve also begun to provide managed security services. The team handles hardware and software issues, deals with backups, does software updates and patching, and purchases and implements new hardware and software. 

What is the team composition?

We have a team of about seven people, which includes our virtual CIO, a team lead, and a number of help desk specialists. I interact with upwards of 25–30 professionals depending on the work. For example, I deal with their after-hours team when we do updates and their depot when we roll out new hardware.

How did you come to work with TechMD?

They were introduced to us by our previous in-house IT department. We interviewed TechMD along with five other managed service providers and selected them. 

How much have you invested with them?

We’ve spent about $600,000 at this point. 

What is the status of this engagement?

We onboarded them in November 2018 while we were losing our in-house IT department, but they officially took over our services when we signed the contract in May 2019. Our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They send surveys to our employees on the quality of the service they received, as well as emails to users to rate each individual technician. We get those reports on the survey results every month with a summary of their performance. The survey results have been very good. 

How did TechMD perform from a project management standpoint?

Overall, they’ve performed very well. I deal with them directly for a lot of our activities, and I’ve been pleased with pretty much everything. TechMD comes in under or on budget, and their timing is good. 

They are also responsive, and we’ve accomplished a lot in the short 18 months that we’ve been working with them because they have the know-how and good project management to get things done. 

What did you find most impressive about them?

Their attentiveness, knowing that they have other clients, is impressive. We are a very demanding client because we have a lot of software and deadlines. Because we are in public accounting, we bill time, so any time our people were down, we lost revenue. 

TechMD’s responsiveness and attention are far above what most managed service providers even try to provide. We don’t go more than 24 hours without a response on a ticket, which is impressive given the volume of work we do. 

Are there any areas they could improve?

They could have continuity of technicians, but this is a problem that isn’t unique to them; it’s across their industry. The more turnover there is, the more we lose the advantage of having people who are familiar with our company.

That said, TechMD’s documentation is excellent, so they have good resources to fall back on if they have someone who’s not familiar with a certain issue. The team could also have a triage system to determine which tickets are urgent and make sure that they have technicians available for urgent issues.

Do you have any advice for potential customers?

The success of our relationship is built on regular communication. Our virtual CIO allows us to participate in planning for the future and budgeting. It’s helpful to have constant communication with TechMD because it helps them get to know you as a client and helps you know their limitations and challenges.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services Project for Home Building Company

"They’re more proactive rather than reactive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2019 - Ongoing
Project summary: 

TechMD provides IT and consulting services mainly focusing on data migration. They respond to tickets and update the client's firewall.

The Reviewer
 
11- 50 Employees
 
Newport Beach, California
Heather Beedy
Operations Manager, Patterson Custom Homes
 
Verified
The Review
Feedback summary: 

TechMD's work significantly impacts the client's workflow and makes it a lot easier for them to access everything remotely, making the process seamless and effortless. They have great communication skills and are really responsive. Their team is big enough to solely work on infrastructure.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the operations manager for Patterson Custom Homes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We had a really outdated infrastructure; nothing was cloud-based and we had an outdated server that always needed maintenance. Previously, we had a small outdated IT company that only had a few employees so nothing was done proactively, only reactively. We wanted a company that could address our whole infrastructure and develop something that could work more remotely, whether in the field or at home, and more in tune with today’s technology.

SOLUTION

What was the scope of their involvement?

Our first main project was a whole migration to Office 365 and SharePoint, so we took everything and put it in the cloud. We also switched our email over. They updated our firewall and made sure everything was secure.

Our current agreement with them is now monthly and they respond to all of our daily tickets. If anything happens or breaks, they respond to it within a few hours. They also provide some consulting, so there’s also a vCIO who looks at the big picture of our company and suggests ways that we can incorporate great technology to help us grow or be more efficient.

What is the team composition?

It is broken up into two teams; so, our help desk team is about ten people. Our migration team includes a project manager and their team of about four people.

How did you come to work with TechMD?

I was looking for a bigger company that can see the big picture. I started researching and I came across them on the internet. They came and did a free assessment of our hardware and our security. They provided us with a huge report and then had a meeting with us at their facilities so we could see where all of our data would be accessed, which was really important to us. They weren’t the most inexpensive option, but we felt like they had a lot of value to offer so we decided to go with them.

How much have you invested with them?

We’ve spent about $10,000–$25,000 so far.

What is the status of this engagement?

We began working together in October 2019 and the work is currently ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

TechMD’s work has made it really easy for all of the employees in the field to not have to come into the office. Our employees can access everything from their phones or tablets. Their team sends us a report each month showing the tickets they’ve done internally and which computers are having errors. They make the process really seamless and effortless on our part because they handle everything.

How did TechMD perform from a project management standpoint?

They’re great. When I worked with our project manager on the initial migration and hardware updates, they were super responsive. Even when there weren’t necessarily any milestones being met at that time, they still updated me on what they were working on. They always meet their deadlines, which is great.

What did you find most impressive about them?

I think since it’s a larger company, they have a team just to work on solely the infrastructure for other companies. They’re able to look at the company as a whole and see what the majority of tickets are for and then find out how they can prevent them and help the issue. They’re more proactive rather than reactive.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Really get to know their vCIO assigned to you. Meet with them and discuss your company, so they have a better understanding of your operations and can give you their knowledge of ways your business can grow.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services and Cybersecurity for Fulfillment Provider

"They’ve allowed me to focus on what we do for our clients."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2017 - Ongoing
Project summary: 

After providing a cloud-based networking solution, TechMD has continued to deliver support and technology innovations. They also solve individual maintenance issues to maintain peak operational efficiency.

The Reviewer
 
11-50 Employees
 
Mira Loma, California
Dan Barnett
Founder & CEO, PROMOFILL
 
Verified
The Review
Feedback summary: 

Timely support during isolated incidents—including on nation-wide shopping holidays—have ensured customer orders are filled quickly. TechMD is proactive in suggesting projects and scheduling meetings, demonstrating their commitment. Customers can expect a generous, responsive partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of PROMOFILL. We're a third-party logistics company that focuses on e-commerce, fulfillment and multi-chain distribution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We're an outsource provider to other businesses, and when it came to networking and connectivity and technology, we're not experts. We tried to do it for years and years, and, when we got TechMD involved, we immediately saw an impact.

SOLUTION

What was the scope of their involvement?

We're focused on processing and shipping orders and packages. What we're not focused on are things like networking or patches to our workstations. We use to, in a very reactive way, try to keep up with the update demands on our machines and networking as a whole. On top of that, we were also concerned because we had held our data locally. TechMD came in and provided a networking solution that made sense. They also moved us off SharePoint, a Microsoft Solution because there was a ransomware issue going around the business world.

We're in the e-commerce business and needed to protect ourselves. We couldn’t afford to be down for a day—let alone two weeks—in the event that something would happen, whether it would be malicious or just some a piece of faulty equipment. When we went to the cloud-based solution that TechMD suggested, it protected our ability to effectively serve our clients everyday. We didn’t have to worry about those types of issues anymore.

In an IT world, where hardware, software, and security are constantly changing, we always feel like our point person is ahead of the game. Behind the scenes, they've got a whole team of people working on our projects and daily needs, whether it's individual machine ticket issues or ISP connection issues and escalation points. Usually, once we contact them, they’re solving the issue within hours, maybe a day at most. We need that type of prompt attention because if we have a machine down at one of our ship stations, then we can't ship out our client's packages as fast as we need to.

What is the team composition?

Well, we have Jackson (Virtual CIO/CTO, TechMD). He's the main point person. We have direct attention, so I don't even call him a client services person because they're really an elevated, thought-provoking person that checks in with us. He even looks beyond the immediate to see what the next 90 days are going to look like regarding technology and security.

How did you come to work with TechMD?

We interviewed a couple of different companies, and it just felt like the other companies were clamoring for new business in a way that was almost hand-to-mouth. We felt like we weren't going to get the attention that we needed from them. I happen to know some of the management at TechMD, and I shared with them that we were in the market for a service provider. We didn’t automatically give them the business because we knew them though. In fact, it was just the opposite.

We really kicked the tires to make sure they made sense for us and we haven't regretted it—not for a single moment. I shudder at the idea of presenting some of the issues we’ve faced to some of the other companies we considered. I'm not throwing shade at other companies, but I feel like a lot of them are just small mom-and-pop shops that were trying to figure it out themselves. We couldn’t be the company our networking partner was cutting their teeth on.

How much have you invested with them?

We’ve spent around $50,000.

What is the status of this engagement?

We’ve been working together since 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The impact they have on our business really comes back to our own operational or productivity KPIs. We operate a 1.9 million cubic foot warehouse that’s laced with WiFi. If there's latency in the network or if there are issues going on with our handhelds our machines, we wouldn't be able to process, pick, pack, and ship orders. We’d come to a screaming halt, case in point.

We had issues with our ISP on Cyber Monday, which TechMD has nothing to do with. They immediately had a backup for us. We have two ISPs, and they immediately moved us over to the backup one within seconds, so our team was immediately up and going across the board. We would have been dead in the water but they didn’t skip a beat.

How did TechMD perform from a project management standpoint?

I don't know that component. I know that we have multiple ways of contacting them, whether it's a simple phone call and issuing tickets or a more escalated thing that requires additional details. We never struggle to get ahold of anybody. Usually, if it's not Jackson immediately, it's one of a handful of their team members that have worked on our account before and can escalate the issue to Jackson.

They also proactively schedule meetings and call us about what we might want. I wouldn't call them quarterly business reviews, but, throughout the year, they identify open projects and ask how our network is and how they themselves are performing? Sometimes it’s a focus that we've had or that we've talked about internally but haven't shared with them yet, so we start to create timelines and budgets. Then, we can either escalate it or put it on the back burner. They're pretty responsive.

What did you find most impressive about them?

They handle our network as if they were our own internal IT department, acting as an extension of our company. I don't use that lightly. There have been multiple times when we had either an issue or an opportunity and didn’t know how to handle it. They’ve stepped up to close the gap and make sure our operation doesn’t miss a beat.

Case in point, they've got a great team. Around 4:00 pm one Friday, we had one faulty piece of equipment in our WiFi. We had thousands of packages to get out and were already going to run a full-production schedule that weekend. Jackson didn’t have any resources available, so he came over personally and oversaw the fix, even though it took hours.

He could have easily handled it on Monday or Tuesday when his team was back in the office, but he didn’t bat an eye. We were able to run our production that weekend and meet our client demands because he did what was necessary to keep us operational. Both that urgency and willingness to be proactive and hands-on speak highly to the services they provide.

Are there any areas they could improve?

We haven't seen any issues in timing, turnaround or attention to detail. They’re also all-over forward-thinking solutions and cybersecurity. They’ve allowed me to focus on what we do for our clients.

I wouldn't say networking and what they provide is an afterthought, but I know that when an issue does come up, it's unforeseen. It's usually hardware-related, and they usually fix it quickly anyway. We’re pretty happy.

Do you have any advice for potential customers?

This is a type of partnership where you don’t want to select the low-cost leader necessarily. That shouldn't be the driving factor. At the end of the day, when you're a business and a service provider, the security and up-time of your network can't be an afterthought.

You want the best; you don't want somebody that's going to reduce your cost by cutting corners and removing resources from your account.

In my experience, too many businesses select a networking partner based on price alone, instead of the full comprehensive list of what that partner does. TechMD checks all our boxes. If we had to make the same decision 10 times over, I don't see another player in the industry meeting our needs the way that TechMD does.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Well they're not the low-cost leader, but the value we get out of them is tremendous.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Church

"They are more cost-effective than other firms we have worked with."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2018 - Ongoing
Project summary: 

TechMD has provided IT infrastructure management and support for a large church. They monitor and repair issues and serve as the main point of contact for network system installations at new locations.  

The Reviewer
 
11-50 Employees
 
Los Angeles, California
Director of Operations, Church
 
Verified
The Review
Feedback summary: 

TechMD’s efforts have helped further the construction process of new campuses and maintain the overall health of network systems. They have proven to be a reliable IT partner, setting themselves apart from other vendors with their organization and willingness to accept responsibility.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the executive director of operations and CFO at a large church in Southern California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

For several years, we outsourced our network management. Our church has been growing quite a bit, so we felt that we needed to engage a firm that was a little larger and had more capabilities than the one we were previously dealing with. We’ve relied on TechMD for IT infrastructure management and support.  

SOLUTION

What was the scope of their involvement?

TechMD was helpful right away by identifying our network’s strengths and weaknesses. They found that the slowdowns in our internet processing were largely due to how much we stream to other sites, a process that uses a lot of bandwidth. We relied on TechMD to alleviate the issues stemming from that arrangement. Also, we just started two new campuses of our church elsewhere in the region, and TechMD has helped with all of the IT installations at both of those campuses.

What is the team composition?

We have one overall point of contact at TechMD, but we also work with a designated project manager who spearheads each of our individual initiatives.

How did you come to work with TechMD?

They initially contacted us and marketed themselves to us.

How much have you invested with them?

We’ve spent approximately $5,000–$6,000 a month.

What is the status of this engagement?

Our engagement began in July 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Specifically related to the new campus developments, we had problems with our previous firm about being responsible for the IT portion of the construction process. We've had no such complications with TechMD. When they joined our project, they served as the point person for all of the IT installations. They functioned like any other subcontractor on a construction project, which helped to further our progress.

How did TechMD perform from a project management standpoint?

They’ve been communicative for the entirety of our engagement. TechMD regularly follows-up with us and provides us with the necessary documentation.

What did you find most impressive about them?

They are more cost-effective than other firms we have worked with. Also, when we encounter a problem, TechMD can remotely monitor and identify what’s working and what’s not so that they can determine what equipment needs to be replaced or upgraded.

Are there any areas they could improve?

No, we’ve worked very well together.

Do you have any advice for potential customers?

Treat TechMD as part of your team.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Managed Services and Consulting for Treatment Center

“TechMD's IT assistance has had a hugely positive impact on our company ...”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2014 - Ongoing
Project summary: 

TechMD provides IT services and consulting for day-to-day issues, as well as larger projects such as cloud migrations. 

The Reviewer
 
11-50 Employees
 
Long Beach, California
Kathy Romo
Executive Director, Safe Refuge
 
Verified
The Review
Feedback summary: 

TechMD provides high-quality, timely IT support and consulting services. They've made improvements in customer service as needed and become a reliable partner, proactively working through tickets and staying in regular communication with the team. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the executive director at Safe Refuge, a drug and alcohol treatment facility in California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We were lacking the internal capacity to manage all of our IT issues, so we engaged TechMD for IT management and consulting. 

SOLUTION

What was the scope of their involvement?

TechMD provides IT assistance on both small day-to-day issues (i.e., helping staff log into their devices) and larger projects (i.e., migrating systems to the cloud). We submit tickets to their team as needed and, in addition to addressing issues, they also provide recommendations for technologies to help us set up different processes. 

What is the team composition? 

I have one main point of contact for larger projects, but work with others on their team as needed through the ticketing system on more of a regular basis. 

How did you come to work with TechMD?

We found them online and liked how helpful, attentive, and responsive they were compared to other agencies we were considering. 

How much have you invested with them?

We spend at least $3,000 a year on their services, depending on what types of projects come up.

What is the status of this engagement?

We've been working with them since November 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechMD's IT assistance has had a hugely positive impact on our company, streamlining internal processes and saving our team time by resolving any issues as they come up relatively quickly. We're a lot more confident in our IT systems thanks to their contributions. 

How did TechMD perform from a project management standpoint?

They're very responsive, working on any tickets we submit right away. There was a point in time where they seemed to have some turnover within their company, and their responsiveness slowed down, but they've resolved those issues since. 

What did you find most impressive about them?

TechMD seems to genuinely care about the success of our business; they want to make sure we're running as efficiently as possible. They proactively reach out to us each week to make sure they're meeting our expectations and aren't missing anything. 

Are there any areas they could improve?

There was a time I wanted them to be more customer service oriented, but they've already addressed any issues we had. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Managed Services for Investment Firm

“Techmd's services save me a lot of time and money previously wasted on trying to resolve IT issues internally.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2016 - Ongoing
Project summary: 

Techmd provides IT support through an online ticketing system, including server upgrades, computer installations, recovering lost documents, setting up networks, and CIO consulting.

The Reviewer
 
1-10 Employees
 
Newport Beach, California
Rob Knutsen
CEO, J. Derek Lewis and Associates
 
Verified
The Review
Feedback summary: 

Techmd provides high-quality, reliable, and fast IT support. In addition to saving the company time and money, their team is approachable and easy to work with all around. Their regular CIO consulting and feedback has also helped the company continue to make other internal improvements.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of J.Derek Lewis and Associates, an investment advisory firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techmd?

We engaged Techmd to take over our IT, networking, and technology infrastructure needs. Rather than trying to resolve issues on our own or pay a vendor by the hour, we wanted to work with a company with a more streamlined process and pricing structure.

SOLUTION

What was the scope of their involvement?

Techmd provides IT support on an ongoing basis through an online ticketing system, from installing new computers to recovering lost documents and setting up networks. Their first project involved a full server conversion and upgrade. They also provide CIO consulting services, reviewing and recommending changes we can make on a semi-annual basis.

What is the team composition?

We're assigned to a specific team, which includes a few technicians and a CIO consultant. We also have access to an after hours team as needed.

How did you come to work with Techmd?

They reached out to us, and we were attracted to the model they offered. We also knew some of the people on their team, so we felt comfortable working with them.

How much have you invested with them?

We spend about $2,000–$3,000 per month.

What is the status of this engagement?

We've been working with them since October 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Techmd's services save me a lot of time and money previously wasted on trying to resolve IT issues internally. Their ticketing system is easy to use and their team is great to work with; we have unlimited access to their support, and they don't seem to mind how frequently we use their services.

How did Techmd perform from a project management standpoint?

They're great; they send out monthly reports to us and reach out regularly. It continues to be a very good working relationship overall.

What did you find most impressive about them?

Their technicians are approachable and professional. Unlike other technicians we've worked with in the past, Techmd's staff is easy to deal with and talk to whenever they visit the office or speak to us over the phone.

Are there any areas they could improve?

I have no complaints.

Do you have any advice for potential customers?

I recommend trying their service out, even if it's just temporary, to experience the value of working with a team that understands the business needs and can more quickly address any technical issues than relying solely on internal teams. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Small Organization

“They’re very proactive and thorough and I appreciate their attitude. They’re always eager to solve problems.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2016 - Ongoing
Project summary: 

TechMD took over as the IT provider for a nonprofit educational organization. They oversaw two major migration projects to cloud-based servers and manage day-to-day tech needs and system security.

The Reviewer
 
11-50 Employees
 
Los Angeles Metro Area
CFO, Organization
 
Verified
The Review
Feedback summary: 

There have been no major issues during TechMD’s tenure and server transfers are about 90% complete. They are communicative, friendly, and quick to respond to requests.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a nonprofit organization. I am the CFO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We outsource our IT needs to them.

SOLUTION

What was the scope of their involvement?

They take care of all our IT needs, including security, new equipment purchase, hardware and software troubleshooting, etc. We’ve also done two large migration projects with them. They transferred our email server to Outlook 365 and moved our network files to the cloud. They’re in the process of cleaning everything off our servers and moving them to cloud-based services. They also provide CIO consulting services.

What is the team composition?

They divide their full staff into teams and we’re assigned a team. We do have a principal point of contact for some of our needs.

How did you come to work with TechMD?

We used a company called StoneHill previously. They were acquired by TechMD, so we transferred to them after that merger.

How much have you invested with them?

We spend about $30,000 a year on their services. About $24,000 of that is monthly fees and the rest is for special projects.

What is the status of this engagement?

They came to us out of StoneHill around August 2016. Our collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had very few problems since we started working with them. We feel protected from viral attacks and we appreciate their service. They handled both our big migration projects very well and we’re about 90% finished with our server transfer to the cloud. We have easy access to our email and network files and are very pleased with their work.

How did TechMD perform from a project management standpoint?

They have a variety of ways to interact with them. We can fill out a ticket through the ticketing system or call their helpline. They generally get back to us fairly quickly and are very friendly. They don’t fulfill the standard IT stereotype of being difficult to talk to. They’re very communicative and are very cheerful in our interactions. We haven’t had any complaints, and no one on our team has any hesitation about contacting them if we have a tech problem.

What did you find most impressive about them?

They’re very proactive and thorough and I appreciate their attitude. They’re always eager to solve problems right away and never put us off.

Are there any areas they could improve?

It would be helpful to have one point person for a problem. We often end up speaking to more people than really necessary to resolve issues. It would be simpler to have one person per problem. They do have a good team with a lot of specialists, but an account manager would simplify the process.

5.0
Overall Score We don't have any problems with them.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    We definitely get good value for our money.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would recommend them to a friend or a colleague.

IT Managed Services for Property Management Firm

“TechMD has reduced the number of viruses and intrusions we’ve had on our computers.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug 2012 - Ongoing
Project summary: 

After the previous company was unable to dedicate sufficient attention, TechMD took over IT services. They suggested system updates and currently take care of servers, backups, and various remote locations.

The Reviewer
 
51-200 Employees
 
Irvine, California
Steve Binder
CFO, Newport Pacific Capital Company
 
Verified
The Review
Feedback summary: 

TechMD is organized and efficient, maintaining an effective workflow to optimize time and effort. They offer a fixed fee model, which makes payment transparent and easy-to-follow. They take feedback seriously and are constantly looking for ways to improve.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO for Newport Pacific Capital Company, a property management business. Our specialty is in multifamily properties, such as mobile home parks, RV parks, and apartments. I handle all the internal operations, including technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We were with a small IT company that wasn’t able to grow with us, so we began looking for another partner. We have clients all across the U.S. that needed efficient IT support.

SOLUTION

What was the scope of their involvement?

TechMD takes care of all our IT services, from our server room in the corporate office to all the remote locations across the country. They keep all the computers operational, safe, and free of viruses. If we have an emergency with the server, they keep us running and help with the global backups. TechMD makes sure our IT infrastructure supports our business and lets us do our jobs effectively.

When we first started, TechMD had us update a lot of our IT systems, which helped us get current. That’s allowed us to stay on top of the technology and remain secure and functional throughout the years.

What is the team composition?

We have one team assigned to our account. I work with several of the members, although the team is somewhat interchangeable.

How did you come to work with TechMD?

I interviewed several different companies that all had a fixed fee model, which is what we wanted. TechMD seemed to be the best fit, so we hired them.

How much have you invested with them?

We’ve spent between $500,000–$1 million.

What is the status of this engagement?

We’ve been working together since August 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechMD has reduced the number of viruses and intrusions we’ve had on our computers. They’ve helped us stay cleaner and run better.

We add and remove properties consistently, but TechMD keeps good notes that streamline our process and keep everything operating properly.

How did TechMD perform from a project management standpoint?

We meet on a monthly basis to review our IT infrastructure and discuss any suggested changes. The team is communicative and excellent at solving problems—I rarely have to speak with their supervisor. I have a customer relations contact I can talk to, and the owners also make themselves available when needed.

What did you find most impressive about them?

TechMD is incredibly patient. We have a lot of older employees out in the field who can have a hard time grasping some of the newer technology. However, TechMD does an amazing job working with them over the phone.

I appreciate their fixed fee model because it allows us to easily charge rates back to our properties. It gives us unlimited support and we know exactly what the cost will be; plus, our properties are getting the best care they’ve ever received. It’s a win-win for everyone involved.

Are there any areas they could improve?

No. If there are any problems, I take them straight to my point of contact. TechMD is great at listening to and implementing those changes. They’re a good partner to have.

5.0
Overall Score They've a wonderful partner and have given us all the support we need as a growing company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet deadlines.
  • 5.0 Cost
    Value / within estimates
    The value for the money was one of the better options I saw.
  • 5.0 Quality
    Service & deliverables
    In a rare occasion where something goes wrong, they’re more than willing to work until it’s fixed.
  • 5.0 NPS
    Willing to refer
    I'd 100% recommend them to anybody.
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Infosera, Inc.
Status
Active
Jurisdiction of Formation
California
Id
C3186657
Date of Formation
Jan 30, 2009
Last updated
Jul 14, 2020
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 14, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
22
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
October 5, 2020