TechMD

Introduce your business and what you do there.

I’m the IT Director at St. Andrew’s Presbyterian Church. We also have a preschool and other educational programs on campus.

What challenge were you trying to address with TechMD?

We needed a company that could help us become Cloud-based. We wanted to have a more agile mobile workforce and a better frontend experience for our staff, and we didn't want to rely on many on-site tool servers anymore.

What was the scope of their involvement?

We hired TechMD to help us become Cloud-based. We started the engagement by providing them with all of our current information, which included our network infrastructure and our list of inventory in terms of machines. TechMD did a great job of getting everything organized — they did a lot of discovery to try to get things not just properly documented but working as well.

Our network infrastructure, both Wi-Fi and switchover structure, was quite antiquated and was far past its usable life cycle. TechMD helped us create a more robust system and solved our networking issues, including issues with our phones, printers, IoT devices, and computers. We also had a big reliance on hardwired LAN because our Wi-Fi was quite fickle and didn't work very well. 

TechMD’s support allows us to have a strong network infrastructure that could support some of our future goals, especially from the Cloud side. They also provided us with more visibility on our network so that our support could be more pleasant and efficient.

What is the team composition?

We’ve worked with Angelique (Project Coordinator), Gus (vCIO), and one other person from TechMD.

How did you come to work with TechMD?

Initially, we had an existing MSP that wasn't quite meeting our needs. We had done some research and became aware of TechMD. They're fairly local to us here in our county, and they had such a glowing record that we just chose to work with them.

How much have you invested with them?

We’ve spent around $60,000.

What is the status of this engagement?

We started working together in November 2021, and the engagement is ongoing. September 2022.

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a 10–100x increase in our Internet speeds, and we now have full coverage of our campus. The biggest measured outcome, I would say, is that we now can fully use our phone systems and printing systems to their full potential, which wasn't something that we could do before because of our network infrastructure. We have removed 90% of our hardwired pipelines, and we now have most of our workforce on Wi-Fi.

In terms of my time, TechMD probably saves me at least 5 hours per week in network troubleshooting on-site, and that is due to the increased technology and the management tools that are available with our new systems. 

How did TechMD perform from a project management standpoint?

TechMD performed well in terms of project management. They’ve done an excellent job of staying on budget. The team at TechMD had rallied and not only ended up saving us money, but started our project months early, which is why we were able to finish when we did. They’ve really creative and aggressive about constantly searching out new opportunities for equipment.

We typically communicate through email and Microsoft Teams meetings.

What did you find most impressive about them?

TechMD is all about the customer experience. They're really intentional about how they do their client management process. Gus, our vCIO, leverages the TechMD resources to solve our problems. Our account manager is also sensitive to our specific organizational needs and our industry as well. They're all about helping us win, and that's spectacular for an MSP.

Aside from that, their team of account managers has a really great width of experience. They were able to find someone who has a lot of relevant knowledge in our area, so choosing them was a very easy decision just because of how they hire their account managers and their expertise. Just interacting with them has been so amazing, and we love the way that we work together. Overall, they're a great company that prioritizes their mission over their bottom line and makes sure that they can help us the best they can.

Are there any areas they could improve?

No. They’ve gone above and beyond my expectations.

Introduce your business and what you do there.

I’m the director of corporate operations for Millie and Severson, a general contracting company. We oversee projects form both a project management and superintendent side of things. I oversee all interaction between our employees, as well as any IT and infrastructure upgrades we might need.

What challenge were you trying to address with TechMD?

We brought TechMD on board back in 2013. As our company was growing, we had only one IT resource, who was in the office part-time, but supported the company full-time. We needed someone who was readily available to provide support from an IT standpoint.

What was the scope of their involvement?

There are two parts to our partnership. For one, TechMD supports our employees’ day-to-day management through the employee portal. They’ll get a ticket, and respond to it between 4-6 hours, depending on the need. If needed, their technicians will work with our team to solve any issue they need addressed.

Secondly, Tech MD manages our entire IT infrastructure. They work on infrastructure upgrades, software upgrades, new software rollouts, equipment upgrades, and other related tasks. 

What is the team composition?

TechMD will assign a technician per project, so I touch bases mostly with the rep assigned to our account. When a new project arises, he’ll hand it over to the technician, who we’ll have a project rollout with, where they’ll give me a synopsis view of what the project will entail. 

How did you come to work with TechMD?

I wasn’t involved in the selection; I came on board a couple years after TechMD started working with our company.

How much have you invested with them?

We spend between $150,000–$200,000 per year. 

What is the status of this engagement?

We’ve been working with TechMD since January 2013.

What evidence can you share that demonstrates the impact of the engagement? 

It’s impacted us greatly, because our employees don’t have to wait for one person to service all their needs. Having the ability to have a group of technicians who can reach out and help our employees no matter where they are has alleviated a lot of our team’s stress. 

As far as on a greater scale as a company, we’re impressed with their management of our IT infrastructure. TechMD is always making recommendations and suggestions when new things arise. They’re able to look at our business structure and determine what strategies are the best fit for us as a company. 

How did TechMD perform from a project management standpoint?

They perform very well. The team is very responsive, and our kickoff meetings before each project are really helpful. The technicians are always great at keeping me in the loop if any issues come up. Also, there’s always a wrap up at the end to make sure we didn’t miss anything. 

What did you find most impressive about them?

I’m most impressed with TechMD’s responsiveness and follow-through.

Are there any areas they could improve?

No, there’s nothing that comes to mind.

Do you have any advice for potential customers?

The more information you can give TechMD about your company, the better they’ll be able to meet your needs.

Introduce your business and what you do there.

I’m the director of operations for a personal injury law firm.

What challenge were you trying to address with TechMD?

While we were working on other projects, it became apparent that we needed another platform to host our emails.  

What was the scope of their involvement?

When we first decided to take on this project, they provided three different platforms that would meet our needs. Then they went through the pros and cons and price of each option to help me make my decision.

We decided to migrate all of our emails from Sherweb to Microsoft Office 365. It was a big project and it took them several weeks.

What is the team composition?

There were two people working on the project.

How did you come to work with TechMD?

Another personal injury law firm in our area was working with them and recommended them. We originally met with them and one other group to discuss what we needed. We chose TechMD to support all of our IT needs.

How much have you invested with them?

It cost a little less than $8,000.

What is the status of this engagement?

This project took about five weeks and lasted from August–September 2020.

What evidence can you share that demonstrates the impact of the engagement? 

It was a smooth transition. Everything went off without a hitch. Even when we had to take care of some follow-up things, like when we needed to update our email signatures, TechMD was completely hands-on.

How did TechMD perform from a project management standpoint?

They were fantastic. Gus (vCIO) kept us up to date on everything and provided frequent status reports. The tech team frequently touched base with us over phone and email.

What did you find most impressive about them?

They were so organized. I was really impressed with the detail they included going into the project, and then they continued to update us throughout the engagement. They made sure that everything ran smoothly. Their communication skills were outstanding.

Are there any areas they could improve?

No, they were awesome.

Do you have any advice for potential customers?

TechMD did a good job keeping us informed and providing all the information. New clients just need to listen to their input.

Introduce your business and what you do there.

I'm the CEO of J.Derek Lewis and Associates, an investment advisory firm.

What challenge were you trying to address with Techmd?

We engaged Techmd to take over our IT, networking, and technology infrastructure needs. Rather than trying to resolve issues on our own or pay a vendor by the hour, we wanted to work with a company with a more streamlined process and pricing structure.

What was the scope of their involvement?

Techmd provides IT support on an ongoing basis through an online ticketing system, from installing new computers to recovering lost documents and setting up networks. Their first project involved a full server conversion and upgrade. They also provide CIO consulting services, reviewing and recommending changes we can make on a semi-annual basis.

What is the team composition?

We're assigned to a specific team, which includes a few technicians and a CIO consultant. We also have access to an after hours team as needed.

How did you come to work with Techmd?

They reached out to us, and we were attracted to the model they offered. We also knew some of the people on their team, so we felt comfortable working with them.

How much have you invested with them?

We spend about $2,000–$3,000 per month.

What is the status of this engagement?

We've been working with them since October 2016 and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Techmd's services save me a lot of time and money previously wasted on trying to resolve IT issues internally. Their ticketing system is easy to use and their team is great to work with; we have unlimited access to their support, and they don't seem to mind how frequently we use their services.

How did Techmd perform from a project management standpoint?

They're great; they send out monthly reports to us and reach out regularly. It continues to be a very good working relationship overall.

What did you find most impressive about them?

Their technicians are approachable and professional. Unlike other technicians we've worked with in the past, Techmd's staff is easy to deal with and talk to whenever they visit the office or speak to us over the phone.

Are there any areas they could improve?

I have no complaints.

Do you have any advice for potential customers?

I recommend trying their service out, even if it's just temporary, to experience the value of working with a team that understands the business needs and can more quickly address any technical issues than relying solely on internal teams. 

Introduce your business and what you do there.

I am the business process analyst for a youth nonprofit organization.

What challenge were you trying to address with TechMD?

We have enterprise solutions that are fed to us through our corporate office, including Salesforce, Looker, and Mozeo for any texting services that we use. TechMD manages all of our desktop support.

What was the scope of their involvement?

Currently, they purchase all of our hardware. At the moment, because we are all working remotely, all of our staff members have laptop access to our network. While we are working in the office, if anyone has any desktops, TechMD manages all of that. 

TechMD was also managing our previous servers, and I collaborated with them by going through everything that we had and archiving any old documentation that we no longer use. From there, we migrated all of our documents to the cloud that we now access through a SharePoint portal that TechMD built for us.

What is the team composition?

On this project, there were three people including two of their technicians and our main point of contact.

How did you come to work with TechMD?

I have been with the organization for almost five years now, and TechMD was already on board when I started. My understanding is that we did have internal desktop support at our council and a couple of years before I started, they found it was more cost-effective to partner with a third-party vendor. They have been our sole vendor in the five years that I have been there.

How much have you invested in them?

On this specific project, we were quoted $20,000 and we came within budget.

What is the status of this engagement?

We began this specific project in August of 2019, and our original plan was to make the switch over from our servers to the cloud at the end of March, but due to COVID-19, we actually had to accelerate the migration which we did at the beginning of March 2020.

What evidence can you share that demonstrates the impact of the engagement?

They are very responsive to all of our council needs. If a ticket is opened and it isn’t addressed right away, TechMD becomes extremely responsive in correcting the issue. We have very few, if any, complaints from our staff members.

How did TechMD perform from a project management standpoint?

We operate on a ticketing system and also by phone. They make themselves available after hours as well. 

From a response standpoint, they were on the ball. They addressed problems immediately and put in an additional level of effort when necessary.

What did you find most impressive about them?

I worked with one of their technicians during the actual migration process and then with another technician for support since the migration. Both technicians were very knowledgeable in the Microsoft solutions and the Microsoft suite of tools, and how they all interact. 

Their level of expertise was very helpful — it inspired a lot of confidence in us. The terminology was something I was not as familiar with, and they were very responsive when I was able to articulate what our needs were and came up with a solution. 

We had in-person training classes with our staff members, which were phenomenal because our staff was able to ask the technicians any questions that they needed answers to. It was extremely helpful having them on site. In all the projects that I have worked with TechMD over the past five years, they have always been readily available and onsite when necessary.

We've had several projects with them and to ease anyone’s concerns, they have always made sure to have someone onsite to work with us.

Are there any areas they could improve?

We had one issue after the file migration, where our staff wasn’t able to open some of their files. The problem was due to Microsoft limitations on naming characters, which would’ve been helpful to know in advance so we could’ve planned accordingly. TechMD worked with us in correcting the issue, but it took some time and resulted in some frustration. 

They didn’t charge us anything additional for resolving the issue, and they did accept that in hindsight they should have probably made us aware of that limitation in advance. It was an issue that was resolved.

Do you have any advice for potential customers?

Defining what roles TechMD plays within the organization is important. Really clearly outline what role TechMD has and outline any internal resources that an organization has and what role they will play. Clearly stipulate that to your staff members, especially when working remotely.  

Introduce your business and what you do there.

We’re a nonprofit organization. I am the CFO.

What challenge were you trying to address with TechMD?

We outsource our IT needs to them.

What was the scope of their involvement?

They take care of all our IT needs, including security, new equipment purchase, hardware and software troubleshooting, etc. We’ve also done two large migration projects with them. They transferred our email server to Outlook 365 and moved our network files to the cloud. They’re in the process of cleaning everything off our servers and moving them to cloud-based services. They also provide CIO consulting services.

What is the team composition?

They divide their full staff into teams and we’re assigned a team. We do have a principal point of contact for some of our needs.

How did you come to work with TechMD?

We used a company called StoneHill previously. They were acquired by TechMD, so we transferred to them after that merger.

How much have you invested with them?

We spend about $30,000 a year on their services. About $24,000 of that is monthly fees and the rest is for special projects.

What is the status of this engagement?

They came to us out of StoneHill around August 2016. Our collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’ve had very few problems since we started working with them. We feel protected from viral attacks and we appreciate their service. They handled both our big migration projects very well and we’re about 90% finished with our server transfer to the cloud. We have easy access to our email and network files and are very pleased with their work.

How did TechMD perform from a project management standpoint?

They have a variety of ways to interact with them. We can fill out a ticket through the ticketing system or call their helpline. They generally get back to us fairly quickly and are very friendly. They don’t fulfill the standard IT stereotype of being difficult to talk to. They’re very communicative and are very cheerful in our interactions. We haven’t had any complaints, and no one on our team has any hesitation about contacting them if we have a tech problem.

What did you find most impressive about them?

They’re very proactive and thorough and I appreciate their attitude. They’re always eager to solve problems right away and never put us off.

Are there any areas they could improve?

It would be helpful to have one point person for a problem. We often end up speaking to more people than really necessary to resolve issues. It would be simpler to have one person per problem. They do have a good team with a lot of specialists, but an account manager would simplify the process.

Introduce your business and what you do there.

We’re an insurance agency, and I’m a manager.

What challenge were you trying to address with TechMD?

As our server was old, we wanted to remove the server and move everything to the Cloud.

What was the scope of their involvement?

TechMD initially brought our server’s expired warranty to our attention and suggested that we move to the Cloud. Their team migrated our data from the local server and then set up OneDrive to move our data to the Cloud. While a majority of their work was done remotely, one team member came onsite to install new workstations and remove the local server.

What is the team composition?

I worked with a project manager but mostly communicated with Joe (Professional Services Consultant). Another person came onsite to install the new workstations too.

How did you come to work with TechMD?

We initially found them because we worked in the same office building at the time.

How much have you invested with them?

We invested $9,000–$10,000 in this project.

What is the status of this engagement?

This project started in September and ended in November 2020. However, we’ve engaged with TechMD as our IT resource for 4–6 years.

What evidence can you share that demonstrates the impact of the engagement? 

Everything works as it should. During this project, their team was very helpful along the way. They did a great job.

How did TechMD perform from a project management standpoint?

We communicated via phone and email, and their team communicated well. They were easy to reach throughout the project, which was capably managed.

What did you find most impressive about them?

We communicated well, and it was easy to work with them. Their team was available and answered all of my questions.

Are there any areas they could improve?

No, there weren’t areas for improvement.

Introduce your business and what you do there.

I’m the administrative director of For The Child, an agency that has strengthened families, prevented the trauma of child abuse, neglect, and exposure to violence, and helped low-income children and families. My role with TechMD focuses on technology, data systems, infrastructure, and information systems security.

What challenge were you trying to address with TechMD?

We needed remote access to documents and files with Cloud Migration.  This project pushed For The Child out of the digital divide to a highly available cloud environment for all staff to work remotely during the unforeseen pandemic work arrangement.  

What was the scope of their involvement?

TechMD does technical work, which involves desk support. They rerouted all of our technology and revamped how we had our computers. We had standalone computers, and they created a network for us 10 years ago.

Recently, they put us on the cloud. They’ve also done clean up of our server, making the tables look good, and they’ve put out informative videos that help our staff learn about IT. 

What is the team composition?

Shaun (vCIO) is our primary contact, and for the most recent cloud migration project, we worked with Joey (Professional Service Consultant). We also work with many talented professionals such as project managers, leads, and analysts on a daily basis.

How did you come to work with TechMD?

They were recommended to us 10 years ago and it has been one of the best decisions we have made.

Our Executive Director selected them after an impressive meeting with them on how they could help us improve our infrastructure. They also work with many nonprofits and are sensitive to the needs of agencies like For The Child.

What is the status of this engagement?

We began working with them in November 2010, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The quality of service has been amazing. They are thoughtful and always keep our agency in mind in terms of allowing us to function while still doing the work that they need. They provide a high-quality service. They’re all amazing people, from the people who answer the phones to their leadership team.

TechMD’s partnership with For The Child has enhanced our ability to be productive and continue to provide client services that ensure our systems are functional, secure, and HIPAA compliant.

How did TechMD perform from a project management standpoint?

Their project management is great. They’re personable and they make sure that we understand the project scope, tasks, and timeline. They follow up a lot and send updates to our team, and we schedule Outlook calendars meetings during projects. They are top-notch.

For other IT assistance, we use a ticketing system where we submit tickets and TechMD helps us remotely. We also use email and phone to communicate, and before COVID-19, they would come to our office to go over our technology infrastructure to see where we were at, where we were going, and how they could help us improve.

What did you find most impressive about them?

Their personalities are great. They’re easy to talk to and they communicate in a way that helps us understand what their technical mind is saying. It’s easy to communicate with them, and the team is responsive to all of our questions regarding our technical issues. 

Are there any areas they could improve?

No, nothing has gone wrong. There hasn’t been anything that TechMD hasn’t been able to resolve for us. They’ve been amazing at keeping our infrastructure running so that we’re able to provide our services.

Do you have any advice for potential customers?

TechMD is always on the cutting edge of technology. They stay on top of what’s new, what’s coming, and what’s changing. Anything to do with IT, the team has created a name for themselves. Anybody who chooses them as a vendor has chosen well. 

Introduce your business and what you do there.

I’m the director of IT and administration for a girls’ youth organization. We have around 140 employees, and we work in the greater Los Angeles area.

What challenge were you trying to address with TechMD?

Around 12 years ago, there were eight councils in the greater Los Angeles area, each of them being its own governing body. They all decided to merge, and merging a variety of companies extends to a variety of hardware and software.

What was the scope of their involvement?

When they first came on, TechMD was instrumental in getting us all on the same page. As time went on, they became our right hand in the technology world. TechMD helps us with everything, from day-to-day tech support to huge projects.
 
Our latest project was decommissioning one of our old servers. TechMD looked at our infrastructure with the aim of getting us more into the cloud and getting rid of as much hardware as possible. As a nonprofit, one of the easiest ways for us to save money is by bringing things to the cloud.
 
Before the pandemic, we had six locations with full-time staff. We have an additional 12 sites with tech equipment, but not necessarily with full-time staff. Two of those are mountain camps, which brings its own set of challenges in terms of IT equipment.
 
At a minimum, we have quarterly on-site interventions. When it comes to things that can’t be resolved remotely, we either have someone come on-site, or we get the item to TechMD. Since we have a location that’s not too far away from their office, I sometimes drive down there.  
 
What is the team composition?

There’s a team of eight people from TechMD that answers tickets from our organization on a daily basis. I work one-on-one with a vCIO, who’s my main point of contact. At any point in time, I could be working with 1–7 other people.
 
For the server decommissioning, I had a team of 2–3 people, including a project manager and an actual tech person.
 
How did you come to work with TechMD?

I’m not 100% sure, because it was before my time. When I first started six years ago, I looked over why we were working with TechMD, and they were simply a very good fit for us.
 
As a youth organization, we try to align our vendors with our mission and core values, and TechMD was a very good fit for us. They not only specialize in having their tech staff know what they’re doing, but they also make sure that everyone they hire has exceptional customer service. Something I hear from my staff all the time is that it’s a pleasure to work with the people at TechMD.
 
Being a nonprofit, we have to be fiscally-responsible about these things. Over the past 12 years, we’ve gone through different RFPs and looked at other companies, and TechMD has won every single time. They’re just a great partner for us.
 
How much have you invested with them?

The most current project was about $2,000. It wasn’t terribly large. We’re in the midst of replacing 40 laptops, which will be an $80,000 project.

We’ve spent approximately $200,000 per year with them over the last 12 years on cybersecurity, support, and everything else. The cost may sound daunting, but looking back at everything we’ve done, it’s a bargain for us.

What is the status of this engagement?

We started working with TechMD around 2008, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

TechMD is a professional team. They’ve helped us save money and make our jobs easier. They brought a vision for us, and they quickly became a partner. I always tell my other vendors that, if they’re talking to TechMD, they’re talking to us. They’re one of the few vendors that I rarely refer to as a vendor; I almost always refer to them as a partner, because that’s really what they are.

In general, much of the feedback is anecdotal. A lot of people fear having to make the call and ask for help with whatever it is, but I never hear that from my staff. They’ll sometimes tell us that TechMD is still working on the problem, but that it’s been great working with them.

Our biggest measurement of success was when the pandemic hit. We literally told our staff at two o’clock in the afternoon on a Thursday that they weren’t coming in the next day, so they should grab everything they could and go home. Everything worked just fine the next day, and not many companies were able to say that, especially nonprofits. We couldn’t do what we do without them.

How did TechMD perform from a project management standpoint?

They’re always exemplary when it comes to communication. They usually anticipate all of our questions, and we have a kickoff meeting to talk about the project and process. TechMD answers questions then, but we’re also in communication throughout the project. We have a ticketing system, and we communicate through phone and email. I’ve been granted the ability to use Microsoft Teams, which has been extremely helpful. We share a lot of documents that way, and I can ask quick questions. However, we mainly use the ticketing system and any other project management tools that TechMD uses, including Asana.

Some projects are simply beyond my understanding, and they really do take the time to explain what they’re doing and why. As the person creating and managing the budget, I think that that’s very important. I have to report to our board and executive team, and I have to know what I’m talking about. TechMD always makes sure I understand what we’re doing, and that’s huge for me.

We get reports from them every month that analyze the different tickets we see. If we spot any trends, we can look and see what the larger problem is, and that’s been pretty successful. With us going remote, we’ve actually needed less support, which is a testament to the infrastructure TechMD has helped us build.

What did you find most impressive about them?

One of the most amazing things about working with them is that our relationship hasn’t become stagnant. With some of the vendors we’ve used for a long time, it simply feels like they don’t care whether or not they keep the business. TechMD does care because they care about us, and that’s genuine. That’s been huge, because they know what we’re doing and why we’re doing what we’re doing, and they want to make it better.

I’m constantly impressed by how often they’re willing to spur-of-the-moment send a tech out to one of our locations. If our internet goes down, our POS also goes down, and that means that we’ll have a store full of girls trying to get their equipment, and we can’t do anything about it. Even though that might be a very small issue for TechMD, it’s a huge one for us, and they know it. They’re always willing to help us out as much as they can. Their willingness to go above and beyond for us is just amazing.

Are there any areas they could improve?

We’ve worked through some growing pains with them. We lost some of the people that had been working on our tickets for a couple of years, and that came with a learning curve for the new person. Now, I’ve had the same group of eight people for a while, and we’re not seeing those issues anymore.

TechMD is always a pleasure to work with, and I’m always able to step in and have them review the documentation on something. They’re always more than willing to go back.

Do you have any advice for future clients of theirs?

One of the biggest things I would say to a company is to be honest. I’ve always told TechMD — when it comes to certain projects, and especially if they’re going to be working with our staff — that they’re not particularly tech-savvy but also don’t want to be spoken to like idiots.

If the client knows their employees and is honest with TechMD, they’ll have a great relationship. They may have a tech-savvy staff that doesn’t want explanations and just wants TechMD to do the work. We have a couple of executives who are like that, and that’s fine for TechMD, but other staff always tell us how glad they are that TechMD explains things to them.

Introduce your business and what you do there.

I am the executive director of operations and CFO at a large church in Southern California.

What challenge were you trying to address with TechMD?

For several years, we outsourced our network management. Our church has been growing quite a bit, so we felt that we needed to engage a firm that was a little larger and had more capabilities than the one we were previously dealing with. We’ve relied on TechMD for IT infrastructure management and support.  

What was the scope of their involvement?

TechMD was helpful right away by identifying our network’s strengths and weaknesses. They found that the slowdowns in our internet processing were largely due to how much we stream to other sites, a process that uses a lot of bandwidth. We relied on TechMD to alleviate the issues stemming from that arrangement. Also, we just started two new campuses of our church elsewhere in the region, and TechMD has helped with all of the IT installations at both of those campuses.

What is the team composition?

We have one overall point of contact at TechMD, but we also work with a designated project manager who spearheads each of our individual initiatives.

How did you come to work with TechMD?

They initially contacted us and marketed themselves to us.

How much have you invested with them?

We’ve spent approximately $5,000–$6,000 a month.

What is the status of this engagement?

Our engagement began in July 2018 and remains ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Specifically related to the new campus developments, we had problems with our previous firm about being responsible for the IT portion of the construction process. We've had no such complications with TechMD. When they joined our project, they served as the point person for all of the IT installations. They functioned like any other subcontractor on a construction project, which helped to further our progress.

How did TechMD perform from a project management standpoint?

They’ve been communicative for the entirety of our engagement. TechMD regularly follows-up with us and provides us with the necessary documentation.

What did you find most impressive about them?

They are more cost-effective than other firms we have worked with. Also, when we encounter a problem, TechMD can remotely monitor and identify what’s working and what’s not so that they can determine what equipment needs to be replaced or upgraded.

Are there any areas they could improve?

No, we’ve worked very well together.

Do you have any advice for potential customers?

Treat TechMD as part of your team.