we do IT right

TechMD is an award winning IT solutions firm that provides cloud solutions, cybersecurity services, strategic consulting, and infrastructure management. We specialize in developing optimized cloud solutions, and we’re passionate about bringing enterprise level productivity, scalability, and security to small and medium businesses.

 
$5,000+
 
$150 - $199 / hr
 
50 - 249
 Founded
2003
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South Coast Metro, CA
headquarters
  • TechMD
    3750 South Susan Street
    South Coast Metro, CA 92704
    United States
other locations
  • TechMD Los Angeles, CA 90001
    United States

Reviews

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IT Managed Services for Property Management Firm

“TechMD has reduced the number of viruses and intrusions we’ve had on our computers.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Aug 2012 - Ongoing
Project summary: 

After the previous company was unable to dedicate sufficient attention, TechMD took over IT services. They suggested system updates and currently take care of servers, backups, and various remote locations.

The Reviewer
 
51-200 Employees
 
Irvine, California
Steve Binder
CFO, Newport Pacific Capital Company
 
Verified
The Review
Feedback summary: 

TechMD is organized and efficient, maintaining an effective workflow to optimize time and effort. They offer a fixed fee model, which makes payment transparent and easy-to-follow. They take feedback seriously and are constantly looking for ways to improve.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO for Newport Pacific Capital Company, a property management business. Our specialty is in multifamily properties, such as mobile home parks, RV parks, and apartments. I handle all the internal operations, including technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We were with a small IT company that wasn’t able to grow with us, so we began looking for another partner. We have clients all across the U.S. that needed efficient IT support.

SOLUTION

What was the scope of their involvement?

TechMD takes care of all our IT services, from our server room in the corporate office to all the remote locations across the country. They keep all the computers operational, safe, and free of viruses. If we have an emergency with the server, they keep us running and help with the global backups. TechMD makes sure our IT infrastructure supports our business and lets us do our jobs effectively.

When we first started, TechMD had us update a lot of our IT systems, which helped us get current. That’s allowed us to stay on top of the technology and remain secure and functional throughout the years.

What is the team composition?

We have one team assigned to our account. I work with several of the members, although the team is somewhat interchangeable.

How did you come to work with TechMD?

I interviewed several different companies that all had a fixed fee model, which is what we wanted. TechMD seemed to be the best fit, so we hired them.

How much have you invested with them?

We’ve spent between $500,000–$1 million.

What is the status of this engagement?

We’ve been working together since August 2012.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechMD has reduced the number of viruses and intrusions we’ve had on our computers. They’ve helped us stay cleaner and run better.

We add and remove properties consistently, but TechMD keeps good notes that streamline our process and keep everything operating properly.

How did TechMD perform from a project management standpoint?

We meet on a monthly basis to review our IT infrastructure and discuss any suggested changes. The team is communicative and excellent at solving problems—I rarely have to speak with their supervisor. I have a customer relations contact I can talk to, and the owners also make themselves available when needed.

What did you find most impressive about them?

TechMD is incredibly patient. We have a lot of older employees out in the field who can have a hard time grasping some of the newer technology. However, TechMD does an amazing job working with them over the phone.

I appreciate their fixed fee model because it allows us to easily charge rates back to our properties. It gives us unlimited support and we know exactly what the cost will be; plus, our properties are getting the best care they’ve ever received. It’s a win-win for everyone involved.

Are there any areas they could improve?

No. If there are any problems, I take them straight to my point of contact. TechMD is great at listening to and implementing those changes. They’re a good partner to have.

5.0
Overall Score They've a wonderful partner and have given us all the support we need as a growing company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet deadlines.
  • 5.0 Cost
    Value / within estimates
    The value for the money was one of the better options I saw.
  • 5.0 Quality
    Service & deliverables
    In a rare occasion where something goes wrong, they’re more than willing to work until it’s fixed.
  • 5.0 NPS
    Willing to refer
    I'd 100% recommend them to anybody.

Managed IT for Orange County Non Profit

“They handle everything seamlessly; we’ve never had any crucial tech problems.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2008 - Ongoing
Project summary: 

TechMD manages IT systems, including the server, phone, and computers. They conduct an annual review to provide recommended tech updates and changes. They recently moved the office systems to a new location.

The Reviewer
 
51-200 Employees
 
Irvine, California
Miriam Boulger
Controller, Council on Aging Orange County
 
Verified
The Review
Feedback summary: 

TechMD has provided flawless service, never once letting the systems go down. They respond quickly to any concerns and have excellent project management. They’re a bit expensive, but their services are worth it.

BACKGROUND

Introduce your business and what you do there.

I'm the director of finance and HR for The Council on Aging Orange County, a nonprofit organization that provides advisory services to local seniors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We needed IT support. We operate about 80 different computers, a server that hosts our secured files, and a phone and internet system. We needed people with the skills to handle all that and any tech support our staff required.

SOLUTION

What was the scope of their involvement?

TechMD reviews our systems and tech needs annually, letting us know about potential issues in the future. That gives us time to look at our budget and plan for new equipment and/or software solutions. They keep our server in tune, add and delete users, and establish user access to our files so that people only see what they need to.

TechMD also assists our staff of about 50 people—they answer questions, fix bugs, and provide tech solutions. When we moved offices a few years ago, they switched our whole system over the weekend without any interruptions.

What is the team composition?

We have a designated team, but who we interact with depends on the type of issue.

How did you come to work with TechMD?

They were hired before I began working here.

How much have you invested with them?

We spend about $4,800 a month.

What is the status of this engagement?

We’ve been working with TechMD since April 2008.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechMD does such a great job of evaluating and monitoring our systems that we’ve never had a serious issue since I’ve worked here. We’ve never had to stop working because of a tech problem.

How did TechMD perform from a project management standpoint?

They manage everything so that we never lose any productivity time. We can get in touch with them via phone, email, or a portal on our desktops. I can get immediate help over the phone, and the portal takes six hours or less.

What did you find most impressive about them?

They handle everything seamlessly; we’ve never had any crucial tech problems. They proactively analyze our system and anticipate any repairs or changes that need to be made.

Are there any areas they could improve?

I'm very satisfied with their services. Their pricing is a little too high, since we're a non-profit, but we’re hesitant to switch because they’re so good.

5.0
Overall Score They manage our systems well and make sure our equipment and software are current.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They quickly take care of any ticket, no matter how small.
  • 4.0 Cost
    Value / within estimates
    They do a great job, but they're getting a little expensive.
  • 5.0 Quality
    Service & deliverables
    We're very happy.
  • 5.0 NPS
    Willing to refer

Managed IT Services for Real Estate Company

“They are great communicators… and do whatever is necessary to fix issues or problems.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2016 - Ongoing
Project summary: 

TechMD is a preferred vendor for a real estate company. They manage IT systems and servers, update user lists, and transition properties for better online management.

The Reviewer
 
11-50 Employees
 
Los Angeles Metro Area
Operations Manager, Real Estate Group
 
Verified
The Review
Feedback summary: 

They provide quality and a straightforward approach. Helpful and accessible, they are willing to research obscure problems and make suggestions based on technological trends.

BACKGROUND

Introduce your business and what you do there.

I am the operations manager for a real estate company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We outsource for our tech needs. TechMD is our preferred vendor.

SOLUTION

What was the scope of their involvement?

They manage our IT systems and offer full support for our servers. They usually work remotely, but also come in to fix any issues that can’t be done at a distance. They set up our new users, remove old users from our lists, and handle all our other IT needs. They also make recommendations and consult on technology trends.

What is the team composition?

We communicate mostly through an account manager. I’m not certain how big the team is behind the scenes.

How did you come to work with TechMD?

We weren’t satisfied with our previous tech company. We did some research and ultimately contracted TechMD.

How much have you invested with them?

Our expenses are $100,000–$200,000.

What is the status of this engagement?

We began working together in August 2016. It’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They are always able to help with issues. We’re bringing some of our offsite properties online and self-managing them. They’ve helped us with the full transition of three properties already and have been really helpful throughout each process.

How did TechMD perform from a project management standpoint?

They are great communicators. I can always reach them when I need to. I’m happy with the quality of their work and their availability. We occasionally go for weeks without needing them, but we can call them directly whenever we have issues.

What did you find most impressive about them?

They research things they don’t know about and do whatever is necessary to fix issues or problems.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

We’ve worked with them for about a year. My interaction with them is fairly straightforward.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They haven’t missed a deadline.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They get the job done without hiccups or issues.
  • 5.0 NPS
    Willing to refer

It Managed Services for Non Profit Organization

"They’re an amazing group of analysts and business professionals. They get IT right."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2010 - Ongoing
Project summary: 

TechMD provides ongoing IT managed services with onsite and remote desk support. The team maintains servers and conducts routine security measures to preserve confidential information.  

The Reviewer
 
51-200 Employees
 
Long Beach, California
Maria Molleda
Administrative Director, For The Child
 
Verified
The Review
Feedback summary: 

The engagement is a mutual investment in a long-term personable relationship. They’ve built an impressive IT infrastructure that’s reliable and enhances productivity. Quality is consistently high across service lines. Excellent project management and scheduling make the experience enjoyable.  

BACKGROUND

Introduce your business and what you do there.

I’m the administrative director at For the Child, a 40-year-old nonprofit that helps low-income families with trauma prevention, child abuse, and exposure to violence. My role focuses on technology, data systems, infrastructure, and information systems security.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

I used to be the sole technology point person, but my experience was minimal and misaligned to our needs. We hired TechMD to provide IT infrastructure support.

SOLUTION

What was the scope of their involvement?

We use TechMD on daily basis for all IT questions and issues. They monitor our servers, patches, and security systems. The team also made our two-sided website accessible across locations; therapists and staff can log in from either office.

The team provides onsite and remote desk support. They keep us informed about email blasts, potential phishing threats, and other viruses. Currently, we’re considering a migration to cloud-based technology.

What is the team composition?

We have a team lead, director of accounts, and a group of technical support analysts. The director of accounts oversees business continuity, basic improvements, and our agency technology issues. I interact with every team member as needed.

How did you come to work with TechMD?

About 10 years ago, another nonprofit recommended them when we were having technical support issues. We reached out and were impressed by their positive attitude. Their experience working with nonprofits made them sensitive to dealing with children, families, and HIPAA compliance. As a result, TechMD appreciated the need to prevent hacking, viruses, or anything else that would jeopardize our clients’ confidentiality. We valued this familiarity and decided to hire them.

How much have you invested with them?

I don’t know the exact figures.

What is the status of this engagement?

We had our first conversations in November 2010. Work started in December 2010 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The partnership is a mutual investment. They care about enhancing our productivity and we’re committed to this long-term relationship. The analysts are awesome; it’s a pleasure talking with them.

TechMD goes above and beyond to ensure that our systems are always functional. In the last eight years, we’ve gone from nothing to an amazingly reliable IT infrastructure. They’ve resolved an impressive amount of issues. Our systems have crashed only once, but that was due to a power outage, not their work.

How did TechMD perform from a project management standpoint?

They have a ticket system that works via phone and online. The team can then resolve those items remotely on a chat system that connects into our computers. They’re responsive across multiple platforms; no one on my team has complained about long wait times.

The team lead does a great job processing requests via email. He’ll either convert them into tickets or resolve the issue himself. We have an annual standing meeting with him to review our systems.

What did you find most impressive about them?

They’re cutting-edge in addition to being wonderful people. We have a personable relationship, which is hard to find with IT vendors.

Are there any areas they could improve?

There isn’t anything specific because their performance is universally consistent. They’re expanding, and I wish them luck with their growth. Hopefully, we don’t become too small for them.

5.0
Overall Score They’re an amazing group of analysts and business professionals. They get IT right.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We never have to worry about scheduling. They keep us informed and on track.
  • 5.0 Cost
    Value / within estimates
    I can’t put a price on the value of what they’ve done for us.
  • 5.0 Quality
    Service & deliverables
    They’re extremely amazing people.
  • 5.0 NPS
    Willing to refer
    We are constantly advocating their work.

IT Managed Service for Social Services Nonprofit

“Everyone we come into contact with is really pleasant … and are focused on making sure we're satisfied.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2011 - Ongoing
Project summary: 

TechMD provided ongoing IT support. In addition to responding to support tickets in real-time, they advise technology purchases, issue reports outlining support fixes, and collaborate to improve efficiency.

The Reviewer
 
11-50 Employees
 
Monterey Park, California
Robert Berman
CFO, CASA of Los Angeles
 
Verified
The Review
Feedback summary: 

TechMD offers a responsive service capable of fixing and preventing significant IT issues. They’re communicative and willing to reflect on their current approach to make improvements. A knowledgeable staff provides accurate solutions with a personable demeanor.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO for CASA of Los Angeles. We’re a nonprofit social-service organization that works with foster youth.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We didn’t have the funding or staffing large enough to justify an internal IT department, so we outsourced it.

SOLUTION

What was the scope of their involvement?

Functioning as our entire IT department, TechMD monitors everything and addresses employee-submitted support tickets in real-time. I reach out to them regarding hardware or software purchases and they provide informed counsel.

What is the team composition?

We have a dedicated team assigned to our account, but I don’t have a specific contact or know how many people are on that team.

How did you come to work with TechMD?

I wasn’t with the company when they hired TechMD, so I don’t know what that process entailed.

How much have you invested with them?

We have about 40 employees and TechMD charges around $100 per person each month.

What is the status of this engagement?

They started working with us in June 2011 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I don’t have much to compare TechMD with, but things generally work. Occasionally, issues will arise that take more than one intervention to fix. But for the most part, they maintain things and likely prevent downtime.

How did TechMD perform from a project management standpoint?

I’m almost entirely satisfied with their performance from a communication perspective. They send monthly reports outlining our troubleshooting requests and their response times. Every six months we meet and go over potential long-term process improvements.

What did you find most impressive about them?

Everyone we come into contact with is really pleasant, seems to have a great attitude, and are focused on making sure we're satisfied.

Are there any areas they could improve?

I don’t have any general suggestions. I speak to them directly if I want specific changes made.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    They accommodated us with a unique pricing model.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Consulting and Server Management for Investment Firm

"Techmd performs much better than other companies I’ve engaged."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2016 - Ongoing
Project summary: 

Techmd manages a server while providing remote IT support in real time. They coordinate with a third-party software provider and other contracted IT agencies.

The Reviewer
 
201-500 Employees
 
Los Angeles Metro Area
Managing Partner, Investment Company
 
Verified
The Review
Feedback summary: 

IT support is immediate and reliable at any time of the day. The team works independently using clear and responsive communication, which increase the project’s efficiency. Customers can expect project management to coordinate resources effectively and provide regular updates.

BACKGROUND

Introduce your business and what you do there.

I’m a managing partner at a family-owned company with multiple holdings. We own three waste companies and are active in real estate and financial investments. There are between 100–200 employees in California and Hawaii.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Techmd?

Originally, Techmd maintained our enterprise server, which ran our accounting and company software. But we eventually needed to centralize our customer databases and routing and truck software.

SOLUTION

What was the scope of their involvement?

Merging the waste company databases would create four operations running simultaneously off one server located in our main corporate office. To consolidate operations, Techmd coordinated with a third-party proprietary software provider in the waste industry. Additionally, they centralized our real estate and accounting software in our main office server. The company also provides helpdesk support for our corporate and satellite offices.

What is the team composition?

The account manager is a main point of contact between us, Techmd, and the other IT companies that service the other offices. Everything gets funneled through him and our corporate office.

How did you come to work with Techmd?

Our previous provider merged with them. Since we review our IT budget every couple years, we decided to interview them and other companies. Techmd pitched their services and we compared their proposal to others. In addition to the proposal, we stayed with them because there was continuity with the resources they acquired.

How much have you invested with them?

We have a contract with monthly payments and pay extra for additional projects. In total, we’ve spent between $50,000–$100,000.

What is the status of this engagement?

Work started in August 2016 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Techmd provides great support in real time. I can call our account representative with a problem and they’ll dispatch immediately. They excel at following through in a communicative manner. We’ve had a number of bugs working with third party software, but the team has always been available to resolve issues.

Our main priority is making sure that we don’t have downtime, are up-to-date on everything, and don’t have to think about the process. Fortunately, I don’t have to micromanage them; they work independently while keeping us updated during the process.

How did Techmd perform from a project management standpoint?

They’re very responsive on email, which is my preferred communication method. The team explains their work in advance, which helps us understand it better.

The afterhours helpline accommodates the time difference between our Hawaii and California offices and the East Coast software company; I get called back right away. For example, I once called from Europe in the middle of the night with a password reset issue and they resolved it immediately.

What did you find most impressive about them?

Techmd performs much better than other companies I’ve engaged. They do the job right the first time and keep us informed throughout the process. The team communicates clearly and in accessible manner for non-experts. They also don’t try to oversell services; they listen to us and deliver exactly what we want.

Are there any areas they could improve?

They switched customer service models about six months ago, from clients having one main IT support contact to a team approach. I don’t want to explain a major issue to every new person involved on our account. But the account manager seems to be doing a great job keeping everyone informed.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    It’s hard to know, but ultimately I’m happy with everything. We’re getting the right value for what we need.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I wouldn’t recommend them if there were issues.

IT Managed Services for Construction Company

“The [TechMD] team meets or exceeds most of their service level agreements.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2016 - Ongoing
Project summary: 

TechMD offers IT managed services (e.g., server management, tech support, infrastructure upgrades). They work with both office and field employees, connecting and maintaining their devices.

 

The Reviewer
 
51-200 Employees
 
Long Beach, California
Software Developer, Delta Pipeline
 
Verified
The Review
Feedback summary: 

Before TechMD’s partnership, there was no established, organized approach to maintain the infrastructure. Now, they keep everything running and working smoothly. A product that broke down weekly now almost never has issues. Although TechMD doesn’t have weekend hours, their service is fantastic.

BACKGROUND

Introduce your business and what you do there.

I am a SharePoint software developer for Delta Pipeline. Delta Pipeline is a leader in the underground pipeline construction industry, specializing in the installation of storm drain, sewer, water and fire lines. Projects include construction and redevelopment of schools and medical building along with retail, office and industrial space, in both the private and public sector
OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We needed help managing our computer infrastructure. We have three offices, servers, desktops and field employees with notebooks, that all need to run 24x7x365 seamlessly. This takes more than one dedicated person, it takes a TechMD team.
SOLUTION

What was the scope of their involvement?

TechMD manages 100% of our computer infrastructure including all of our backups, and our Office365 tenant. They maintain and upgrades all of our business software so we can concentrate on our core business and not worry about the technology that keeps everything running. TechMD is our internal help desk and they are available to answer questions, fix issues and teach all of our employees how to recognize and resolve common issues.

What is the team composition?

We have a team of about 4–5 people. All of our people are empowered to contact TechMD directly via their portal, an email, or the 888 number. Our field employees can also schedule an appointment with a TechMD consultant that is convenient for them.

How did you come to work with TechMD?

We heard about them from one of our competitors. We interviewed TechMD and chose them from two other companies we were considering. We were impressed by their size and professionalism. They evaluated our site and gave us feedback and recommendations before we even signed them, so we knew they’d do good work.

How much have you invested with them?

We invest approximately $7,000 per month

What is the status of this engagement?

We’ve been working together since August 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before TechMD we had a server that would lock up at least once a week. TechMD was able to resolve the lockup issue and the server is extremely stable now. Instead of expecting infrastructure issues, they come as a surprise now that TechMD is in charge. TechMD – does IT right.

How did TechMD perform from a project management standpoint?

TechMD prioritizes tickets and responds based on the severity of the issue. This means that our most disruptive infrastructure issues are solved fast. When we open a ticket during non business hours we know our ticket will be reviewed and responded to as soon as they start the day. The team meets or exceeds most of their service level agreements.

What did you find most impressive about them?

TechMD provides four hours of virtual CIO time per quarter. We use this time to discuss new technology, present challenges and review the competitive market. The insights gained during this time with TechMD are invaluable, they provide a shared direction and focus for all of our projects.

Are there any areas they could improve?

They could start earlier in the morning and provide Saturday support.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Sometimes there's a delay in the final delivery of a project.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their quality is fantastic.
  • 5.0 NPS
    Willing to refer
    I highly recommend them.

IT Consulting and Managed IT for NonProfit

“TechMD was able to help us analyze our technology and infrastructure.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2009 - Ongoing
Project summary: 

TechMD provides long-term IT consultancy and management services to a nonprofit, overseeing their system, maintaining and dealing with any issues, and planning strategic future developments.

The Reviewer
 
11-50 Employees
 
Irvine, California
CEO, Human Options
 
Verified
The Review
Feedback summary: 

The team understands the nonprofit sector well, providing flexible and responsive services to always maintain the organization’s technology and infrastructure. They are a committed, professional, and dedicated team, that produces insightful reports and communicates effectively.

BACKGROUND

Introduce your business and what you do there.

Human Options is a nonprofit in Orange County. We work to break the cycle of domestic violence through comprehensive services for victims of domestic violence and their families and we’re in partnership with communities. Those services can include counseling, case management, legal advocacy, educational programs, or resources to be able to get out of an abusive relationship.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We have eight locations and we needed our technology to be available for work both in-office and when mobile. We use a donor database, a client database, and phone systems that are part of our business. We wanted to think more strategically in terms of what is the most effective way of doing business for the benefit of the people that we serve.

SOLUTION

What was the scope of their involvement?

They serve as our day to day tech people. If a system, a computer, or a printer goes down, they assisting with fixing it. On a higher-level, they help us analyze. For example, they helped us change our phone systems. They show us affordable technology that helps us connect with one another, can be self-sustained, and built into our organizational infrastructure.

They also did an analysis of organizational use, looking at the lifespan of the technology we have, what we need to plan for the future, and what some of the risks are when it comes to our firewalls. They helped us discover if there’s a better way to protect client or donor information. As we look into a new database, they'll help us check compatibility or answer some of the questions we might have. They also helped us identify the areas in which we get a lot and where we might want to invest in updating our staff capacity.

Essentially, they serve as our chief information officer and really help us with strategic thinking. They’re a strategic partner because we can’t have a tech person internally.

What is the team composition?

My primary contact is a chief information person who gives me the high-level reports. They give me an idea of what we need to be planning for. Then we have a team assigned to us and there’s a lead for that team.

How did you come to work with TechMD?

We put out requests for proposals. We were introduced to TechMD, then they put in a proposal. Unlike other companies, they had a special interest in the nonprofit sector and understood the specific challenges. They also had the business acumen to help us understand where we needed to invest time and energy.

How much have you invested with them?

We spend $60,000 per year.

What is the status of this engagement?

We started working together in May 2009 and it’s an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As a nonprofit, resources are pretty scarce and every dollar spent on a consultant or technology is a dollar taken away. TechMD was able to help us analyze our technology and infrastructure, and see can be built and maintained, while keeping an eye on upcoming needs. They support our team by making the case for ongoing investment in technology, as well as by showing us what to shift to in order to save money.

How did TechMD perform from a project management standpoint?

Our staff has gotten to know the team fairly well and they’re able to respond fairly quickly, which I’ve appreciated. We can’t have our systems down very long because it would greatly impact our work. They’re very responsive and get to us in a timely manner. They’re able to analyze the problem and tell us what they’re doing about it. My team and I get a monthly report on usage and things that are happening.

We have regular meetings with them. At least twice a year we come together with the head of the team and talk about what they’re seeing, trend wise. They tell us where they think we are and what they’re forecasting for the next couple of years in terms of technology usage. We’re now building them into our leadership conversations. They’ll come in and meet our executive leadership team to talk.

What did you find most impressive about them?

It’s evident what their values are. They’re very responsive. It doesn’t matter who I’ve interfaced with, they’ve brought their culture all the way through and always hire the right type of person.

Are there any areas they could improve?

They have an open-door policy. They address things very proactively if there’s any issues.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Managed Services and Security for Medical Company

“Their customer service is phenomenal. Everyone is knowledgeable, professional, and extremely friendly.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2016 - Ongoing
Project summary: 

Replacing an in-house IT team, TechMD provides helpdesk services and maintains a variety of tech. They keep security features up to date, standardize programs across users, and act as CIO and CTO as needed.

The Reviewer
 
11-50 Employees
 
Los Angeles Metro Area
HR Manager, Workers' Compensation Firm
 
Verified
The Review
Feedback summary: 

TechMD prevents serious tech emergencies and keeps services running smoothly across all users. Their insights have allowed business to grow as the programs meet higher security requirements. Standardized templates could expedite certain product creations, but the services are still excellent.

BACKGROUND

Introduce your business and what you do there.

I’m the risk manager for a workers’ compensation administrative services company. We run networks of providers who render medical care for workers compensation injuries, and we provide other services that plug into those networks. Most of our client are large employers in California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

We had an in-house IT team, but we needed someone who could fulfill the role of both CIO and CTO. We needed a partner with a more comprehensive and forward-thinking approach to meet the tech demands our growing company was experiencing.

SOLUTION

What was the scope of their involvement?

The most consistent work TechMD does is our helpdesk. Instead of contacting a supervisor, receptionist, or me when there’s a tech problem, users rely on TechMD. If something isn’t working, is expired, or needs to be updated, TechMD takes care of it now. They maintain the overall integrity of our system by implementing the best virus software and other programs.

They also maintain our servers and coordinate with our other tech vendors (like phone, fax, and copiers), so everything runs smoothly. When needed, they provide CIO or CTO tech services, as well. TechMD does everything from facilitating electronic data interchanges to assuring all necessary security features are functioning.

What is the team composition?

The team has changed over the past couple of years, but the quality of service hasn’t. The original company we partnered with was bought out by TechMD, and now we have a consistent account manager who oversees the tech team assigned to us.

I've had contact with most everyone at TechMD, from sales to the president, so they’re all pretty accessible when needed.

How did you come to work with TechMD?

When we began looking for a comprehensive tech solution, the previous company reached out to us, and we eventually decided to go with them. We were looking at a few other companies, but they were the best. TechMD acquired them a bit later. They were honest, clearly communicated, and had great pricing, so it was an easy choice.

What is the status of this engagement?

We’ve been working with them since October 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our supervisors and managers have been able to save so much time now that they don’t have to worry about all the tech stuff. We’d have lots of emergency situations before, but since hiring TechMD, I can’t remember the last time we had a serious issue. I trust their team and am fairly confident that they're either monitoring our systems a lot better than our former tech people or they're doing more to proactively prevent any sort of emergency situation.

A lot of our clients require high security standards in order to work with us, and TechMD helps us meet those expectations. They help us complete the forms and remediate any issues, so we pass inspection, which allows us to increase our business. They’ve given us the competence and technical skillset to pass security standards.

How did TechMD perform from a project management standpoint?

Every person I've ever spoken to at TechMD is unfailingly professional. They're eager to help, and their communication is completely clear. They follow up on projects and are always on top of their work.

What did you find most impressive about them?

Their customer service is phenomenal. Everyone is knowledgeable, professional, and extremely friendly. A lot of other IT people use their knowledge to make you feel dumb, but TechMD doesn’t do that. They don’t go into the details but quickly fix the problem and explain the solution in a way anyone can understand.

They also work hard to keep clients updated about technological developments and quick tips and tricks for utilizing certain common programs. It builds a lot of confidence in them because it shows they’re on the cutting edge of tech and actively attempting to share that knowledge with you.

Are there any areas they could improve?

I’d appreciate it if TechMD offered more standard resources for clients to use. For example, we worked together to build a disaster recovery plan, but if they had some sort of template to follow, it would’ve been much faster.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Tech Support for NonProfit Organization

“TechMD has been our guide through the technology world.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2006 - Ongoing
Project summary: 

TechMD covers all IT needs, including equipment, software, and systems maintenance. Although company ownership has changed, the partnership has lasted for over a decade.

The Reviewer
 
11-50 Employees
 
Garden Grove, California
Mallory Vega
Executive Director, Acacia Adult Day Services
 
Verified
The Review
Feedback summary: 

TechMD is responsive and friendly, offering guidance and support to keep tech functioning. They don’t push unnecessary services or products and are aware of budget limitations. Quarterly reports and meetings keep everyone up to date.

BACKGROUND

Introduce your business and what you do there.

I'm the executive director of Acacia Adult Day Services, a nonprofit organization that provides day healthcare for frail older persons living in Orange County.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TechMD?

As a freestanding nonprofit, we needed to develop a software program in order to do our business.

SOLUTION

What was the scope of their involvement?

TechMD mainly provides IT services. They manage our equipment, software, and systems.

What is the team composition?

We have an assigned person for our organization. If they’re unavailable, TechMD sends someone else.

How did you come to work with TechMD?

We were one of their original customers, before the founder sold the company to TechMD.

How much have you invested with them?

We pay $1,000 a month.

What is the status of this engagement?

We’ve been together since September 2006.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

TechMD has been our guide through the technology world. Our staff doesn’t know much about that field, and TechMD has been able to teach us. We wouldn’t be where we are without TechMD’s help.

How did TechMD perform from a project management standpoint?

They give us a quarterly report on how we're doing, if not more frequently. They’ll schedule a meeting if they need to talk about our equipment, software, or security concerns. They’re great at letting us know when we need to upgrade or change things in order to avoid issues.

We generally communicate via email and phone. We also have a button on our computers that we can push to immediately report an issue and simultaneously submit a work order. They typically respond in the same day.

What did you find most impressive about them?

I'm not a computer person, and they’ve been great at respectfully working with us in a careful and honest manner. They’re incredibly reliable and user-friendly. They’re aware that we’re a nonprofit, so they don’t try to sell us equipment and other things that we don’t need.

Are there any areas they could improve?

No, they just need to keep doing what they’re doing.

Do you have any advice for future clients of theirs?

TechMD will make themselves available to sit down with new clients and explain their services. Initiate that process because TechMD will deliver.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They always understand where we're at and always work with us.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've referred them many times.