How did you select this vendor?
We had many options, but when we thought about UX research, only a few came to mind. I loved the UX and simplicity of an app that TechCare Design Studio had designed and developed. I told my team to shortlisted them. I was initially drawn to them because of their well-defined process, which they described in our early meetings. After reviewing all the proposals, we happily chose them.
Describe the project in detail.
TechCare Design Studio sent us some questions set for requirement analysis. They conducted a discovery session before defining the deliverable and creating designs. Then they gathered requirements by interviewing us and some of our customers. That research drove the creation of basic wireframes that showed us the first elements of our app. We went through several iterations before deciding on a version we liked.
TechCare Design Studio then delivered clickable, high-fidelity wireframes that we could use to navigate from one screen to the next. We showed them to our potential customers to make sure they loved the user flow. After creating the UX and wireframe, they started the UI design. They used our preferred brand guidelines to complete that element to perfection.
What was the team composition?
TechCare Design Studio dedicated one project manager, one lead UX researcher, and one UI designer to our project. They also did some surveys and data analysis, but I wasn't involved in that.