SUPERCHARGE YOUR DIGITAL TRANSFORMATION

We are on a quest to help organizations navigate and overcome the very most problematic complexities of digital transformation. Our technology experts create modern foundations that empower, grow, and future-proof enterprises. We're a Microsoft Gold Partner.

Specialties include:

- Digital Transformation including E-Commerce.- Machine Learning, AI, and IOT- Compliance (HIPPA, ADA, WCAG 2.1, PCI, and other)- Cloud Native Web and Mobile Apps- Micro-services and API's - Human Centered Design and UI / UX- Big Data Analytics

We love the challenge of helping businesses free themselves from outdated technology and legacy systems. We specialize in modern and emerging technologies that are the driving force behind the digital transformation of many rapidly expanding organizations today.

We deliver unsurpassed value and would love to hear from you. Learn how you can expedite your digital transformation by reaching out and contacting us today.

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2017
Show all +
Gilbert, CA
headquarters
  • 1530 E Williams Field Rd Suite #201
    Gilbert, CA 85295
    United States
other locations
  • 3951 Higuera Street
    Culver City , CA 90232
    United States

Portfolio

K & L Wine Merchants  Image

K & L Wine Merchants

K&L Wines is a specialty e-commerce retailer.  Our collaboration proved to be a formula for success. Together we were able to streamline workflows and modernize systems to increase sales and customer satisfaction. 

HOT LEADS TO SALES: FROM 24 HOURS TO WITHIN 60 SECONDS Image

HOT LEADS TO SALES: FROM 24 HOURS TO WITHIN 60 SECONDS

TechFabric built a Customer Relationship Management (CRM) portal and implemented the latest in NLP (Natural Language Processing) technologies to connect agents and available units with motivated apartment hunters faster. TechFabric helped LeaseHawk automate and integrate their telecom infrastructure (which records and tracks all calls and voicemails coming into the system) with the enhanced CRM portal. Much like Amazonʼs Alexa,

LeaseHawkʼs new “HawkEye Business Intelligence platform” uses NLP technology, recognizes speech, and uses machine learning to identify next steps.

 

Bottom Line:  Properly classified leads in the hands of sales people in less than 60 seconds of call received – vs 24 hours, resulted in:

-Better Classification

-Faster response time

-Reduced vacancy rates for LeaseHawk customers

-Delighted apartment residents

 

Auto Approve: Complex Process in High Stakes Market Image

Auto Approve: Complex Process in High Stakes Market

Using the new Approve Engine, AutoApprove almost doubled the

number of loans they were closing per month without having to

increase the number of agents. The system also eliminated the

manual work for agents, thereby improving the overall cycle time for

closing loans. In addition to automating numerous tedious and error-prone processes, previously done manually by CRM users, the system provided the

ability to efficiently store all the required operational data.. It also provides dashboards and custom reporting needed by managers for decision making.

 

Approve Engine resulted in huge bottom line gains by also  improving other vital factors like security (SSL encryption and multifactor authentication), efficiency, productivity, visibility, control, and scalability. For the consumer, we were able to deliver an approval process that is much faster and easier, and that resulted not only in the savings sought but also a very positive buying experience as expressed on popular review sites.

CU Direct Member Protection Services Image

CU Direct Member Protection Services

Member Protection Services (MPS) is a division of CU Direct, the largest processor of auto loans in the United States. CU Direct works with over 1,100 credit unions and financial institutions, over 14,000 auto dealerships, and represents more than 42 million customers. Last year CU Direct processed $45 billion in auto loans. The direct to consumer division, CU Direct Member Protection Services, began looking to technology to

reimagine and streamline how they could better provide ancillary vehicle protection products for their growing customer ecosystem.

Technologies Used: Angular JS,.NET Core, Built on Microsoft Azure technologies such as Service Fabric, App Services, Functions, Logic Apps, SQL Server etc.

 

“Speed to market, strong project management and communication were the three pillars in our selection of a development partner and TechFabric out performed in each area. We recently made the decision to retain their services for an indefinite time

period. TechFabric is more a partner than a third party developer.”

Nick Vincelli – President, CU Direct Member Protection Services

Reviews

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CRM Development for Auto Loan Company

"I could say what I wanted them to build and they would find a solution."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2018 - Mar. 2019
Project summary: 

Tech Fabric created a fully customizable CRM with built-in computer telephony integration (CTI). They implemented an API and a round-robin technology feature.

The Reviewer
 
11-50 Employees
 
Brooklyn Center, Minnesota
Director of Sales, Auto Loan Company
 
Verified
The Review
Feedback summary: 

Tech Fabric increased the number of offer return rates from around 65% of the time to 95% and up. They contributed to the client’s growth in overall volumes by three times as much as the previous year. The team was flexible, responsive, and proved to be knowledgable on the subject.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of sales and training at an auto loan company. We refinance auto loans in all 50 states, connecting the consumer to the lender in order to qualify for a better interest rate and payment on their current auto loan.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tech Fabric?

We needed a fully customizable CRM along with a loan operating system that we could utilize in order to process and grow. We tried using several off the shelf platforms to manage our leads, but they didn’t work for us.

SOLUTION

What was the scope of their involvement?

Tech Fabric built in a full computer telephony integration (CTI), so we can text, call, email, or fax out of our system with the click of a button. They implemented an API so we can connect with our lending partners. Customers can now apply online and we can send them a pre-qualified offer because of the deal structure they built into a decision engine. We can even manage the different qualifications. They implemented a round-robin technology feature that picks the best agent based on workload and experience for a customer when they apply for refinancing.

What is the team composition?

We worked with 5–6 people between Preetham (Chief Enterprise Architect, Tech Fabric), engineers, and a project manager.

How did you come to work with Tech Fabric?

Our CEO was referred to them by a connection.

How much have you invested with them?

We spent between $200,000–$300,000.

What is the status of this engagement?

We worked together from July 2018–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We went from an offer return rate of around 65% of the time to 95% and up after we built the CRM with them. Through the customization built, we were getting in front of our customers much more quickly, which has helped us grow almost three times over the last year in terms of our overall volumes.

How did Tech Fabric perform from a project management standpoint?

It was really seamless because we only had one project manager and they were very responsive. We could get ahold of them quickly and make sure we were on the right page. We did stand-ups on a daily basis and then weekly we’d look at the sprint we were working on or in the process of planning for.

What did you find most impressive about them?

They were very flexible with the technology that they built. Essentially, I could say what I wanted them to build and they would find a solution; now we have technology that looks like it was built in 2020 and not the early 2000s. They also had experience working in the auto loan industry and knew it well, so that definitely helped.

Are there any areas they could improve?

The only thing that could improve is being a little more thorough with the test site because we found a few bugs.

Do you have any advice for potential customers?

Have as much information up front and details of what you want to build so you can make sure everyone is on the same page. The project flows smoother when you look at all the details and look at anything that could go wrong.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

CRM Development for Auto Loan Firm

"The team at Tech Fabric has become a trusted partner."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
June 2017 - Ongoing
Project summary: 

Tech Fabric developed a CRM for an auto loan firm. The system performs calculations, processes paperwork, and manages contacts.

The Reviewer
 
51-200 Employees
 
Englewood, Colorado
Mark Lindley
VP of Technology, iLendingDirect
 
Verified
The Review
Feedback summary: 

Tech Fabric exceeded expectations, crafting a well-organized system. Their team is committed, skilled, and transparent. Customers can expect a team that tackles challenges and brings forth effective solutions.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of technology at iLearning Direct. We do auto loan refinancing, working with consumers to understand their situation and what they want to accomplish. We will refinance and protect their auto loans through offerings of insurance and gap warranty coverage.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tech Fabric?

The team at Tech Fabric was hired to help with development work. Before I started here, they were tasked with rescuing a system that wasn’t getting finished and putting it back on track.

SOLUTION

What was the scope of their involvement?

For the last two years, the team at Tech Fabric has been working on a development project. It’s our internal CRM and loan processing system. Along with managing contacts, the CRM also manages our assets, which are the vehicles being refinanced.

It performs all of the calculations for new loan terms. It integrates with both users providing lead sources as well as our lending institutions so we can get back offers from other lending institutions. It also generates all of the paperwork required for customers to sign to have their auto loan refinanced.

What is the team composition?

We’re working with five or six members of their team.

How did you come to work with Tech Fabric?

Their team started working with our company before I joined.

How much have you invested with them?

We’ve spent between $250,000–$500,000.

What is the status of this engagement?

Tech Fabric started working with our company in June 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We manage around 300,000 contacts, a significant amount of assets or vehicles, and between 400,000-500,000 loan applications & processes within the system. Not of all the deals close, but they are processed within the system.

Throughout the engagement, Tech Fabric has been excellent. I consider them part of my team. It doesn’t matter if it’s day or night or the weekend; if there is an issue, they’ll solve it for us. Their entire team is responsive.

How did Tech Fabric perform from a project management standpoint?

The team at Tech Fabric has become a trusted partner. When we’re looking to enhance the project, we look to them for technical guidance and input. For example, we had a few issues with search and wanted to redo the function. Their team took on the challenge, bringing solutions and ideas to the table.

What did you find most impressive about them?

I appreciate their commitment and drive. From my experience, they hire the right people that are willing to do what’s right. When things aren’t going smoothly, I can call them, and they’ll work through the issue with me. Their resources are top-notch. They go above and beyond, making our work better by bringing solutions to the table. Their team is always there for us.

Are there any areas they could improve?

There’s always room for improvement, but I think the team that we’ve had has done a great job. Sometimes scaling up and down takes a little bit of time, but they’ve done an excellent job.

Do you have any advice for potential customers?

Structure it like they’re part of your team. Clients need to be transparent with them. You should tell them where you are at today and where you want to be in the next two or three years. They can design a solution for you. Customers should also take their feedback and input; listen to what they have to say. Be open to their answers.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Platform Dev for Credit Union Loan Provider

“Their team took the time to learn about our business and became a partner instead of just a third-party provider.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Oct. 2017 - Ongoing
Project summary: 

Tech Fabric took over and finished the development of an internal point of sale system for a credit union and auto loan provider. They developed the backend, UI/UX, and integrated the system into the cloud.

The Reviewer
 
201 - 500 Employees
 
Ontario, California
Nick Vincelli
President, CU Direct Member Protection Services
 
Verified
The Review
Feedback summary: 

The level of service provided by Tech Fabric has exceeded all client expectations and enabled their company to provide excellent service to their customers and bring in new business at the same time. Their team demonstrates impressive commitment to the long-term success of their client’s company.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Our organization is CU Direct Member Protection Services, and we are a division of CU Direct, which is the largest provider of auto loan services in the nation. We have about 15,000 auto dealerships and close to 1,200 credit unions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tech Fabric?

We hired them to finish developing and transfer our internal management platform to the cloud.

SOLUTION

What was the scope of their involvement?

Our platform is a point of sale system for the over 4,000 credit union loan officers using our system which integrates their loan origination system to quote and select our company’s ancillary products to go along with their loans.

The Tech Fabric handled the development of that completely, taking what we already had and incorporating it into a final product that we were able to roll out to our company. They integrated the system with the cloud to enable better transfer of data and are continuing to maintain its functionality.

What is the team composition?

Over the course of the project we’ve worked with about a dozen different members of their team, but there is a core group of six individuals assigned to our account.

How did you come to work with Tech Fabric?

Tech Fabric is local to our headquarters in Arizona, and they really stood out in our initial review of a variety of several tech companies. We started out by giving them small projects to work with, and it became evident rather quickly that they could handle the scope of work that we had for them.

How much have you invested with them?

We’ve spent a little over $1,000,000 with them in total so far.

What is the status of this engagement?

The project started around October 2017 and is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The UI/UX of their work is so exceptional that it has actually become a client selling point for our platform. We build their designs into our marketing and it has gone a long way in bringing new loan officers and their credit unions on board.

Beyond that, the reason our engagement became more long term was that speed to market is a cornerstone of what we do. They have continually delivered on or exceeded our expectations when it comes to finishing work on time, and that has gone a long way to build and maintain our reputation with our customers on an ongoing basis.

How did Tech Fabric perform from a project management standpoint?

Tech Fabric is actually running the projects themselves now because of their skill in that regard. We quickly developed a level of trust with them over the consistency with which they delivered and were able to hand over every aspect of managing the infrastructure, communication, and milestones for the project. In terms of project management tools, we make use of DevOps techniques to make sure that everyone is always on the same page.

What did you find most impressive about them?

Their team took the time to learn about our business and became a partner instead of just a third-party provider. Many of them understand our business goals and capabilities as well as we do.

Are there any areas they could improve?

I really can’t think of anything they could do better. The whole project experience has been exceptional.

Do you have any advice for potential customers?

Spend some time explaining your business upfront so that they can work with you rather than just executing what you tell them to do.

5.0
Overall Score They are forward thinking and look after your business first.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Microsoft Development for Wine Wholesaler

"I’m very happy with the work that their strong team delivers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2016 - Ongoing
Project summary: 

The team at Tech Fabric provides ongoing development services for a wine wholesaler, using the Microsoft stack and other cloud technologies.

The Reviewer
 
51-200 Employees
 
Redwood City, California
Owner, Wine Wholesaler
 
Verified
The Review
Feedback summary: 

The skilled team at Tech Fabric delivers high-quality development services, creating quality products for internal and external use. Their team is full of dedicated and hardworking people. Customers can expect a seamless engagement with their team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a wine wholesaler.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tech Fabric?

We were looking for a partner that specializes in modern cloud infrastructure and breadth of experience and expertise around the Microsoft stack.

SOLUTION

What was the scope of their involvement?

The team at Tech Fabric augments internal staff-facing iOS apps for our warehouse, our operations, and back of house retailers. They’re building a customer-facing iOS app, supporting our desktop and mobile website, and assisting with the development of other tools. The website that they maintain is custom and was built in-house.

What is the team composition?

We have about 12 people doing regular work for us.

How did you come to work with Tech Fabric?

I believe I found them online while searching through the Microsoft Partner Network. When we first started, I worked with Tech Fabric on a small project that implemented Azure Search. Since the initial project went well, we began to use them for more and more projects.

What is the status of this engagement?

We started working with Tech Fabric in May 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m very happy with the work that their strong team delivers. Recently, they deployed a recommendation engine that is typically seen within retail websites. It’s a machine learning system that puts out inline recommendations. It’s more than doubled the clickthrough rate for those recommendations.

How did Tech Fabric perform from a project management standpoint?

Their project management style is also strong. There is always a dedicated project manager on the account who coordinates the weekly staff meetings.

What did you find most impressive about them?

Their team is full of bright developers with a great work ethic. They’re up on the new and emerging technologies, but avoid promoting those in a reckless way.

Are there any areas they could improve?

There’s not anything I could point to where we’re having a problem.

Do you have any advice for potential customers?

I definitely recommend engaging with Tech Fabric. Identify the right place to start. We’ve had a wonderful experience with their team.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer