An Internet Strategy Agency

TBH Creative is an Indianapolis web design and development company specializing in sophisticated custom solutions. We deliver features and functionality that set our clients apart.

Since 2004, we’ve built complex, enterprise-level websites that convert for clients in a wide range of industries, including healthcare, finance, and service. Once your site is live, we are still your team. Whether you’re looking to integrate digital marketing, phase in new features, or keep improving to extend the life of your website, TBH Creative provides support and results-driven insights.

We believe in clear communication, high standards of excellence, and beating deadlines. But beyond those ideals, what really drives the heart of our business is your business—helping our clients achieve more with digital marketing and design than they ever thought possible.

Our Indianapolis web design company is WBE-certified in the state of Indiana and city of Indianapolis, and we’re also a Hubspot Certified Inbound Marketing Agency.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2004
Show all +
Carmel, IN
headquarters
  • 600 E. Carmel Drive Suite 267
    Carmel, IN 46032
    United States

Portfolio

Key clients: 

OrthoIndy

Baker Hill

Franciscan Health

NCAA Eligibility Center

Tracking Football

OrthoNebraska

Logansport Memorial Hospital

Kermans Flooring

New Song Mission

Megan S. Ott Foundation

Indiana Hemophilia & Thrombosis Center

The Hagerman Group

Town of Brownsburg

Imaging Office Systems

Indiana Biosciences Research Institute

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Reviews

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Digital Marketing, Dev & Design for NCAA Football Scouting Service

"Digital marketing is where they hang their hat. What they say they do best is indeed what they do best."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2015 - Ongoing
Project summary: 

TBH Creative coordinates digital marketing and SEO efforts for a niche service provider. They also arranged for a third-party to develop a backend database and make substantial UX changes to a WordPress site.

The Reviewer
 
1-10 Employees
 
Carmel, Indiana
Mark Branstad
CEO, Tracking Football
 
Verified
The Review
Feedback summary: 

User base and revenue have both grown exponentially as the website now experiences roughly 10,000 unique visitors per month. TBH Creative pairs an efficient and consistent project management approach with a well-executed digital marketing strategy. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Tracking Football. We are an NCAA-compliant football scouting service. We follow a set of policies and standards as dictated by the NCAA for services that provide information or scouting to NCAA-affiliated football programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TBH Creative?

During an extensive engagement, we’ve relied on TBH Creative for a series of digital marketing and web development projects.

SOLUTION

What was the scope of their involvement?

When the engagement started, our company was operating with a rudimentary WordPress-based website. TBH Creative took on the project, and as a result, we have a WordPress site, and the UX approach is now quite advanced. The site also links to a vast backend database that has been set up for us. Further, TBH Creative oversees our SEO efforts to make our site more visible during web searches, and they complement that work with digital marketing copy and graphics. On occasion, we will place standard print advertisements in football journals.

What is the team composition?

Tatum (President, TBH Creative) has served as our account manager. She oversees a digital marketing and SEO manager, a graphics team, and an external web development firm.

How did you come to work with TBH Creative?

They were one of three or four companies I contacted as a result of a web search. I felt the most comfortable choosing TBH Creative. It helped that both of our companies are located in Indiana.

How much have you invested with them?

Every month, we have a $6,000 retainer that goes toward UX improvements, a marketing budget, and retaining their outside web developer. In the event of a major development project, that price increases accordingly. Over three years, we’ve likely spent between $275,000–$300,000.

What is the status of this engagement?

Our engagement began in December 2015 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our client base has quadrupled from the time that we started the engagement, and our revenue has increased eight times over. We’re not a traditional public-facing site, so we don’t experience massive traffic, but we see about 10,000 unique visits from our user base each month. That’s an increase from several hundred visitors per month before the engagement started.

How did TBH Creative perform from a project management standpoint?

Tatum has been wonderful in her project management. All tasks are well-documented, and we are provided regular updates. I have worked well with the entirety of the staff. The consistent and thorough nature of the communication has been a hallmark of their service.

What did you find most impressive about them?

I’ll reiterate their strength as project managers, but their work with digital marketing truly stands out. Digital marketing is where they hang their hat. What they say they do best is indeed what they do best.

Are there any areas they could improve?

There are opportunities for them to expand their range of services. I’m thinking specifically of conducting the major website development in-house as opposed to outsourcing it, and experimenting more with mobile applications.

Do you have any advice for potential customers?

Keeping the lines of communication open is important because TBH Creative will be more effective as project managers. If clients are able to be transparent regarding their processes, TBH Creative can act as a technology partner and a business partner. Case in point, they’ve done an awful lot to help us expand our horizons.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev and Design for Healthcare Company

"They craft content that is easily understood and flows well throughout the site."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May 2017 - Sept. 2018
Project summary: 

TBH Creative developed and designed a new website. They built the site with SEO functionalities and integrated it with existing social media accounts.

The Reviewer
 
51-200 Employees
 
Indianapolis, Indiana
Jeff Miller
Payer Relations Manager, Indiana Hemophilia & Thrombosis Center
 
Verified
The Review
Feedback summary: 

Thanks in part to TBH Creative’s efforts, the new site has experienced an increase in users being directed from social media platforms. The team provided helpful guidance throughout the project, fostering a beneficial, productive environment for success.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the payer relations manager at Indiana Hemophilia and Thrombosis Center. We work with Hemophilia patients within the state of Indiana.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TBH Creative?

Our website was outdated and we needed a company to create an entirely new site for us.

SOLUTION

What was the scope of their involvement?

We began the project with a research phase so TBH Creative could get to know us and we could elaborate on our goals. Their team helped us with the wireframe building and content creation, as we didn’t have the internal expertise for it. They designed and developed the new site and built SEO features into the site’s frontend.

What is the team composition?

They provided a team of between 6–7 people.

How did you come to work with TBH Creative?

We vetted many local vendors—it was essential for us to meet the developers in person. When looking for the right team, we wanted people who took the time to fully understand our goals and the work necessary to get there. The president of TBH Creative presented us with a wealth of marketing knowledge and website creativity, so they ended up being the clear choice for us.

What is the status of this engagement?

We began the project in May 2017 and finished development in September 2018. Their team still provides ongoing support, when needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our website is now integrated with our social media platforms, which helps direct traffic to our site. Though we’re early in the process, we’re already seeing more users driving to our site.

How did TBH Creative perform from a project management standpoint?

Their team had patience with our slower internal process—most of our group wasn’t well-versed in website development and needed guidance. They were incredible in assisting us and communicating on a weekly basis.

What did you find most impressive about them?

Their team has an impressive breadth of knowledge about web development. They craft content that is easily understood and flows well throughout the site. The materials are formatted so the average user can smoothly find the information they need.

Do you have any advice for potential customers?

It’s beneficial to describe your goals at the beginning of the engagement—the more TBH Creative knows, the better their ability to help will be.

5.0
Overall Score From beginning to end, it was a successful partnership.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met every deadline and were patient when we needed to push dates back. They helped us keep the pace going.
  • 4.0 Cost
    Value / within estimates
    Their pricing was transparent, with no surprises or extra fees. They informed us of cost changes before moving forward.
  • 5.0 Quality
    Service & deliverables
    They produced high-quality work and adhered to their plan. They guided us through the whole project.
  • 5.0 NPS
    Willing to refer
    They would be a welcome addition to any company looking to improve or create a website.

WordPress Dev for Construction Company Site Overhaul

“I told them what I wanted, and they gave me everything that I asked for.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Mar. 2018
Project summary: 

TBH Creative built a WordPress website with a modular layout and mobile-friendly design. They continue to provide support and maintenance.

The Reviewer
 
51-200 Employees
 
Fort Wayne, Indiana
Missy Hoover
CMO, The Hagerman Group
 
Verified
The Review
Feedback summary: 

New audiences are gravitating towards the site’s stunning design while existing users are praising its streamlined navigation. TBH Creative’s meticulous team was a perfect asset to the development process. They successfully transformed the dated platform into an effective business tool. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO at The Hagerman Group, a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TBH Creative?

Our website was outdated and difficult to navigate, so we decided to renovate the platform. The first web vendor that we hired didn’t meet our expectations, so we wanted to bring in a more experienced development team to fix their mistakes.

SOLUTION

What was the scope of their involvement?

The initial scope only required them to make adjustments to our website, but we eventually agreed to build an entirely new platform. TBH Creative developed a WordPress site with a modular layout and mobile-friendly design. They also profiled our audience to help us create engaging content. In addition to ongoing support and maintenance, they meet with us every six months to review our metrics and suggest ways to improve our results.

What is the team composition?

TBH Creative’s founder and president served as our main point of contact, but we also had access to a project manager, a writer, and their creative director.

How did you come to work with TBH Creative?

We discovered them through a mutual connection. Their straightforward pitch made us feel comfortable with hiring them.

How much have you invested with them?

The price increased from $20,000 to $60,000 after we decided to rebuild the entire platform.

What is the status of this engagement?

They started working on the website in October 2017, and we were able to launch in March 2018. TBH Creative is currently on retainer for major bug fixes and maintenance requests.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Traffic has increased significantly since launching the new site. Our long-time customers are impressed by the stunning design and user-friendly navigation, while our internal staff is delighted by the platform’s customizable layout.

How did TBH Creative perform from a project management standpoint?

I loved working with them because they were organized and in control. They ensured that both of our teams adhered to the timeline and recorded all of their work on Google Docs. Whenever we had questions, their team was always responsive and willing to find a solution.

What did you find most impressive about them?

They were extremely honest with us in the beginning, so there were never any surprises with their development or billing processes. I told them what I wanted, and they gave me everything that I asked for.

Are there any areas they could improve?

We don’t have any negative feedback because TBH Creative delivered on all of their promises.

Do you have any advice for potential customers?

They are experts in their field, so it’s important to listen to their suggestions.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Temporary Sign Infographic for Compliance Coordinator

"TBH Creative seemed to have the most passion and understanding for what we were looking to create."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - June 2018
Project summary: 

TBH Creative created an infographic for online use to better display to citizens the municipal zoning regulations regarding temporary signage. They helped improve the idea and handled website integration.

The Reviewer
 
201-500 Employees
 
Brownsburg, Indiana
Daniel Whitaker
Compliance Coordinator, Town of Brownsburg
 
Verified
The Review
Feedback summary: 

Thanks to this infographic, citizens can easily find the information they need in an easily-digestible format. TBH Creative’s responsive approach and ability to turn a simple idea into a product that surpasses expectations are strengths that make them the ideal partner for future projects.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the compliance coordinator for the town of Brownsburg. I handle education and enforcement of all municipal and zoning codes within the town.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TBH Creative?

We had the idea of using infographics to help citizens better understand some of the ordinances, especially with the most common violation—temporary signs.

What were your goals for this project?

Our main goal was to have a simple image that could visually show citizens the proper location to place temporary signage.

SOLUTION

How did you select this vendor?

We spoke with and received quotes from several companies. TBH Creative seemed to have the most passion and understanding for what we were looking to create.

Describe the project in detail.

The project was so easy—at least for me! We exchanged some initial ideas and I provided them with the wording we were looking for, after which they took charge of the project. I received the initial draft a few weeks after starting the project and we made a few changes to it. After that, it was complete.

What was the team composition?

I worked with their president throughout the whole process and with their creative director towards the end for website integration.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project turned out fantastic, and the graphic is perfect. Before, if a resident wanted to find out the ordinances on temporary signs, they would have to flip through a 500-page book. The graphic puts all the information in one easy-to-read and understand page. We’ve had multiple compliments from citizens on how effective the graphic is.

How effective was the workflow between your team and theirs?

The workflow couldn’t have been better. They were very responsive to calls or emails, and anytime I had a question, I knew it would be answered quickly.

What did you find most impressive about this company?

What I found most impressive is how TBH Creative was able to take this idea out of my head and turn it into a perfect graphic. I gave them a basic concept and they were able to produce something that far exceeded our expectations.

Are there any areas for improvement?

We’re very satisfied and look forward to future projects with TBH Creative.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer