TatvaSoft

Please describe your company and your position there.

Our company is a Software Services Company that undertakes various projects existing or assist in ensuring new developments. Today, as CEO my mission is to make sure that all over operations are running in the most efficient and optimized manner to enhance customer service additionally focusing on IT infrastructure as well.

For what projects/services did your company hire TatvaSoft, and what were your goals?

We selected Tatvasoft to develop our web chat functionailty. Where we can ensure to provide the fastest response storing the transaction history and other details.

How did you select this vendor and what were the deciding factors?

We were in need of quality developers and Tatvasoft has certified good team. After the initial contact, we gave them a test project to gauge their skills. We were impressed with their knowledge and flexibility so we decided to go ahead with the development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Tatvasoft provides variety of services to us with development and maintenance including new version migration with Database, Redesigning functionality, integrating or developing new plugins, implementing layout, installing, configuring platform, extensions

How many people from the vendor's team worked with you, and what were their positions?

There were initially Account manager and Analyst involved for 1st 2 weeks, After project planning There was a senior developer and designer added in the team. Along side there was a senior tester who was providing test results. Team was well managed and I can track each member's task and progress.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have massively increased positive reviews from our partners. We also expect visits and conversions to multiply.We have a stable, modern platform that’s taking us to the next level financially, as well as giving us the ability to mold our online presence to represent our brand.

Describe their project management style, including communication tools and timeliness.

We managed all our projects over - Email and I was impressed with the team and their Quality of work We constantly communicated using Skype and mail for project development and management, but never have to double check basic things. Tatvasoft met all of our deadlines, including the launch date. We always discussed compromises ahead of time, so there were no delays or surprises along the way.

What did you find most impressive or unique about this company?

We are very impressed with their integrity and quality of service with flexibility to provide us additional support on demand. Their team has the right skills and experience to put us at ease; There wasn't any case they couldn’t provide a solution for. Their dedication, determination, and availability make Tatvasoft a great asset.

Are there any areas for improvement or something they could have done differently?

They are best with all measures.

Introduce your business and what you do there.

We’re a web development agency. We created our own CMS 20 years ago, and we’ve constantly redefined it since then. We deploy it on a client-by-client basis. I’m a director in the company.

What challenge were you trying to address with TatvaSoft?

We had in-house engineers when we first created the solution 18–20 years ago. We were constantly doing cutting-edge stuff, so the local engineers we were using would gain experience and then get poached. We’d have to start all over again, training people from the start. 

I started looking for outsourcing companies around 10 years ago, and I engaged TatvaSoft. The solution we were developing was developer-agnostic, so we started working from the get-go, and we’ve never looked back. That has absolved us from worrying about people getting poached.

What was the scope of their involvement?

Our CMS is akin to having a Lego system. We fabricated its functionalities and boundaries, within which we help clients develop whatever system they need. That could be an e-commerce or internal payment system for a company. We make deployments for the pharmaceutical industry, and we implement the CMS to work as a web channel for SAP. TatvaSoft’s team implements features as per our requirements.

We utilize a host of web technologies, including Laravel PHP. We also use Java, and we have a MySQL database.

What is the team composition?

We’ve worked with around seven people from TatvaSoft. I speak to their management if I need more resources, but my day-to-day communication is with the software engineers.

How did you come to work with TatvaSoft?

I looked at a couple of companies and evaluated their past work. I’m in the same industry, so I could raise questions when someone talked about their work. Most people weren’t able to tell me what parts of a project they’d worked on exactly. TatvaSoft had a straightforward approach, and there were no cryptic elements in their descriptions.

How much have you invested with them?

The cost so far is $150,000, or a bit more.

What is the status of this engagement?

We started working with TatvaSoft around July 2010, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

One of the metrics we care about the most is being able to achieve clients’ objectives. We have a prebuilt tool that TatvaSoft works on to create versions of it for different clients. It can differ a lot from one client to another in terms of how it’s applied. We’ve been successful every time; otherwise, we wouldn’t have continued working with TatvaSoft.

How did TatvaSoft perform from a project management standpoint?

We do project management on our side. If we have a five-month project, we’ll divide it into 1–2–week sprints, which TatvaSoft will manage. They do pretty well on that, and they deliver everything we ask them to.

We use our in-house project management tools. The present team at TatvaSoft has been with me for two years, so we know each other very well, and they’re pretty much adapted to our tools. I do know that they have their own in-house tools as well.

What did you find most impressive about them?

Prior to onboarding TatvaSoft, we brought in developers as we needed them, on a project-by-project basis. What I realized after switching over to TatvaSoft is that it’s actually great to have a developer turn up for work every day. It means that we have continuity around improving our tools. Before, we only worried about jobs, and we brought in developers for specific purposes. We tended to not entertain the betterment of the application that much. Now, we’re able to do so, and it’s proven to be a good bet for our side in the long run.

Are there any areas they could improve?

There’s always room for improvement, but we communicate on a daily basis with them about whatever needs to be done. If I need to change something or something new comes up, I’ll communicate instantly with TatvaSoft. I can’t think of any improvements right now.

Do you have any advice for future clients of theirs?

Anyone looking to outsource needs to have the right person to interconnect with the resource.

Please describe your company and your position there.

Energy Efficiency Group (EEG) is one of the most experienced Energy Service providers in EMEA with more than 24 years of operations and 800 projects in 27 countries. As an Energy Services Company (ESCO), we cover the whole lifecycle of an Energy Management Program from the Energy Audit to the Project Implementation and the Measurement Verification I'm the founder and CEO of EEG , leading the operations across our offices

For what projects/services did your company hire TatvaSoft?

We have contracted Tatvasoft to build our Energy and Sustainability portal which helps our subscribed clients to track and manage micro and macro figures regarding both .

What were your goals for this project?

To have a live platform that can be continuously expanded and developed and giving user-friendly design for optimal experience .

How did you select this vendor?

We approached 3 different vendors, looked at their portfolio, analyzed the team and how each responded to our blueprint. We were impressed by Tatvasoft approach, creative thinking, team involved and efficient responses. In addition, budget met our targets

Describe the project and the services they provided in detail.

The project was a development from scratch including the choice of the language and database. While we started with a set of requirements, we have built a continuous relationship whereby developments are proactively added including plugins, extensions and automations.

What was the team composition?

There were initially An account manager and an Analyst were involved for 1st 2 weeks, After project planning There was a senior developer and designer added in the team. Along side there was a senior tester who was providing test results. The team was well managed and I can track each member's task and progress. "

Can you share any information that demonstrates the impact that this project has had on your business?

We have had a complete success as the project was to build a subscription based portal . We were able to enroll multiple clients within our key targeted categories with positive reviews since.

How was project management arranged and how effective was it?

We managed all our projects over - Email and I was impressed with the team and their Quality of work We constantly communicated using Skype and mail for project development and management, but never have to double check basic things. Tatvasoft met all of our deadlines, including the launch date. We always discussed compromises ahead of time, so there were no delays or surprises along the way.

What did you find most impressive about this company?

Quality and time of response Agility of the Team Overall support across the 4 years we have been working with them

Are there any areas for improvement?

Not really. We have been satisfied by all the team and work since Day 1. They always ensure having a proper communication and a pool of team that can solve the problems that we have faced.

Please describe your company and your position there.

Golf BioDynamics provides 3D motion capture technology for golf coaches and players enabling swing analysis and biofeedback. We consult to a number of PGA organizations around the world, as well as amateur federations and private clients.

For what projects/services did your company hire TatvaSoft?

We required bespoke software to read data from various hardware devices and then provide real-time animation (3D avatar) and reporting. A unique aspect of the job was to provide real-time audio feedback.

What were your goals for this project?

We needed a system that was purpose built for golf and provided an interface that people could readily navigate while providing accurate and meaningful data on a client's golf swing.

How did you select this vendor?

Word of mouth and then an initial interview (by Skype)

Describe the project and the services they provided in detail.

TatvaSoft developed three specific software packages that provide:

1. Accurate and realistic real-time animation of a golf swing
2. Reports that can be used by coaches and players to understand the swing issues
3. Real-time audio biofeedback
4. Integration of 3D motion capture (6DOF) with launch monitors and pressure sensing arrays
5. Calculation of the forces and torques applied to the golf club
6. Calculation of various kinematic data to describe the fundamentals of a golf swing

What was the team composition?

Full-time programmer in C# plus others at various times.

Can you share any information that demonstrates the impact that this project has had on your business?

The company has been very good to work with over the last 13 years. I have only had three different programmers to work with over that time so turnover of staff has been low (a good thing). Without this software our business could not have grown.

How was project management arranged and how effective was it?

Project management was sound although I must admit that I do the majority of the supervision of the programmers (I check with that person almost every day).

What did you find most impressive about this company?

They are very competitive from a price and productivity perspective.

Are there any areas for improvement?

I would have liked the 3D animation upgrades to have been done better, which would have probably meant a change in the 3D kernel.

Introduce your business and what you do there.

I’m the managing director of a software development company in Germany. We develop our own ERP and POS systems for jewelers and watchmakers.

What challenge were you trying to address with TatvaSoft?

We have two main developers here in Germany, but we needed a bigger, outsourced team because we are in the middle of rolling out a completely new version of our software. We’re on more of the landscape side of Germany, and it is hard to find developers who will work in this region.

What was the scope of their involvement?

TatvaSoft is the second company we have worked with from India. When they started working with us, we wanted to meet them in-person, so we flew them over to work with our developers more closely for three months. 

They supply an enormous team. We develop using Microsoft technologies, such as the .NET framework and the MS SQL Server. We also use Ionic 2 and 3 for the development of our mobile app. Developing native iOS and Android apps has been one opportunity that we only got when we outsourced the development.

What is the team composition?

Right now, we have 10 developers and one project manager. The testing is done by our team here.

How did you come to work with TatvaSoft?

When we got the full picture of the other company we were working with before and saw they'd never provide the result we wanted, we started Googling. If I remember correctly, I wrote to six companies in India, and TatvaSoft was the first to answer. 

How much have you invested in them?

We are at nearly $300,000. It is quite a large investment.

What is the status of this engagement?

We began with them in January 2019. We are still working with them and plan to continue working with them.

What evidence can you share that demonstrates the impact of the engagement?

We feel that we are much faster. With two developers, reprogramming our software wouldn’t have worked. With TatvaSoft, we are rolling things out, and we now have more than 200 customers using our full new version. When there is a bug or if something isn’t going really well, there is no question of fixing it; they will just do it, and this is the philosophy we want. The developers and the support background they offer are just super. Whenever we have an idea, they make it happen.

How did TatvaSoft perform from a project management standpoint?

It has been super nice. I only contact the project manager when I see something is not going well, and that is maybe twice a year. It is always a super fast response from our point of contact.

My colleague and I have day-to-day communication with the developers directly. We have daily meetings with them. We usually use GoToMeeting to communicate with them. Each week, we put new goals in Excel that they need to reach. 

What did you find most impressive about them?

It is a pleasure to work with them.

Are there any areas they could improve?

When we need to hire new people, we ask for experienced developers because we don’t want to have to spend a lot of time explaining things. Of the 15 people we have worked with, there were two who weren’t that experienced and didn’t understand what they needed to do. This hasn't happened often, but sometimes, their resources are less experienced. Of course, they are also trying to get some experience, but then they should be more in the background. The more experienced people should be on top, as they understand the requirements and the needs, and they can help those with less experience. 

Do you have any advice for potential customers?

Have open communication with them. If we see that something is not going the way we want it to, we just call them or send them an email and tell them honestly what we are thinking. We can see from the reaction we get that they really take it seriously, and they try to solve the situation directly.

Introduce your business and what you do there.

I’m the managing director of Med Travel Corporate. We are an SME (small–medium-sized enterprise) that deals with medical tourism. We bring in patients, primarily from Eastern European countries, for medical treatment.

What challenge were you trying to address with TatvaSoft?

We needed a web application to help manage patient records, billing, and more in one platform.

What was the scope of their involvement?

TatvaSoft built a custom web application with a Microsoft SQL Server. They did front- and backend development and design. The web app helps manage the recording of medical data, patient billing, doctor billing for marketing, and more. When patients come for health screenings, the app allows us to track and record all of their information, including their activity during their visit. Once they completed the app, they made modifications and worked on two other projects.

What is the team composition?

Jigar (Project Manager) was the project lead. There was a distant development manager overseeing a team of four people. 

How did you come to work with TatvaSoft?

We reached out to several companies and accepted bids for the project. We really liked the CMMI Level 3 certification from Microsoft that this team had, as well as the demos they showed of projects they’d completed previously. They were professional and seemed to really know what they were talking about.

How much have you invested with them?

My company spent $65,000

What is the status of this engagement?

We worked together from May 2016–March 2018.

What evidence can you share that demonstrates the impact of the engagement? 

From the start, they delivered in every aspect. The team was coordinated. The project manager really knew his stuff and communicated very well throughout, allowing the project to run smoothly and continuously. We’re very pleased with the web application. 

How did TatvaSoft perform from a project management standpoint?

They managed the project in a transparent, cost-effective manner. We communicated in real-time via Skype, allowing for immediate feedback. I had access to the entire team, not just the project manager. They also sent weekly reports and updates.

What did you find most impressive about them?

A key thing to me was the constant feedback and open communication. TatvaSoft delivered excellently in this area. They are a very reliable partner, and I would be happy to work with them again in the future.

Are there any areas they could improve?

One thing that would be an advantage to them is more business knowledge. They understood all of the IT requirements, but sometimes the solutions they implemented didn’t make sense from a business perspective and had to be redone.

Do you have any advice for potential customers?

Plan and outline in detail to help them get the full understanding of your requirements and expectations. A selling point for working with them is their constant communication and the availability of their whole team.

Please describe your company and your position there.

We focus on meeting our clients’ reinsurance needs, while assisting in setting the proper and fair retentions through treaty restructuring. We are keen to offer our established facility on need basis to support our clients in providing capacity on facultative business, as well as added value services. I am the IT Manager at Arab Re and I am in charge of all IT operations and projects.

For what projects/services did your company hire TatvaSoft?

They are developing a web application for us

What were your goals for this project?

The goal is to revamp old system from Windows application to web application with new technology and also to add more modules and reports as per new requirements.

How did you select this vendor?

We invited them to out premises to test their technical expertise and we were content with the outcome.

Describe the project and the services they provided in detail.

• Requirements Elicitation and documentation
• Software Design and Development
• Data Migration
• User Documentation

What was the team composition?

They have a big team which comprises several developers, Team Leader, Project Manager, and Business Analyst.

Can you share any information that demonstrates the impact that this project has had on your business?

The application comprises new modules which will allow us to manage business in new lines. It is web based and enables our staff to access it from any computer while maintaining high security measures. Our staff is happy with how flexible and practical the interface is and the interconnection with email messaging.

How was project management arranged and how effective was it?

They have multiple stakeholders at different levels for project management. The technical hierarchy and the financial hierarchy is separate, they have good co-ordination among them and this helps in saving time and reaching the right person to get things done.

What did you find most impressive about this company?

Their transparency, honesty, and timely delivery set them apart.

Are there any areas for improvement?

Nothing as off now

Please describe your company and your position there.

I am the ICT & Development Manager at CSM 360 which is a dynamic company, founded and managed by experts in the automotive sector, which proposes itself as a single 360 ​​° interlocutor for the management of repair events, of any kind, for vehicles throughout their life cycle

For what projects/services did your company hire TatvaSoft?

Hired them to develop Web Application catering our Automotive sector

What were your goals for this project?

Goal is to have a dynamic portal where our users can manage all repayr cycle history of a vehicle

How did you select this vendor?

I worked with Tatva with my previous company and i appreciated their skills

Describe the project and the services they provided in detail.

Helped developing Search near by garages & Vehicle repair modules so far

What was the team composition?

Started interaction with Project Manager and then got introduced with the development team. The team is always eager to improve their performance.

Can you share any information that demonstrates the impact that this project has had on your business?

Actually we are managing process with Office 365 forms and many Excel files. This is not optimized and we need to have a central system to insert/manage data and gain user time

How was project management arranged and how effective was it?

"They are team of professionals who have the potential to leave no stone unturned to make the project a success. The software development company exactly knows how to manage a team and allocate work to the right person and ensure the entire process turnouts to be more productive and fun. "

What did you find most impressive about this company?

Their trustworthiness the way they took care of our intellectual property, proprietary software, and new development specifications.

Are there any areas for improvement?

So far they have succeeded in impressing me

Please describe your company and your position there.

We are a business consulting firm specializing in communication and content marketing for the real estate and construction industries.

For what projects/services did your company hire TatvaSoft?

We used to have our own development capabilities, but had eliminated them. We hired TatvaSoft for assistance with a range of development projects, including several WordPress websites with special database functions, interactive mobile-optimized database publications for our clients, and online ideation software for both client and company use.

What were your goals for this project?

The online database publications were to serve as a channel for several research and development projects and startups to publically present their results. We wanted the ideation software to be a simple but versatile tool capable of involving dozens or hundreds of people in strategy work.

How did you select this vendor?

TatvaSoft contacted us in the midst of our online search for a new, flexible, and capable vendor. We set up a meeting and found them to be competent with the right attitude and an active, engaging methodology, which many local vendors lacked. 

Can you go into detail about the services they provided and the scope of the project?

We provided them with written specifications, completed mockups, and, occasionally, interactive UI prototypes. TatvaSoft verified their initial quote against our specifications and began working independently. They built and tested first versions of the solutions, then launched them. 

What was the team composition?

Our own project manager communicates directly with TatvaSoft’s. 

Can you share any information that demonstrates the impact that this project has had on your business?

Collaborating with TatvaSoft has given us a competitive edge by allowing us to accept previously impossible projects and focus on the most value-creating work from our clients' perspectives.  We have also been able to maintain reasonable pricing.

How was project management arranged and how effective was it?

We have been well informed about project status and have had no issues with the schedule or outcomes. We regularly request additions to the original specifications, but TatvaSoft has been accommodating and communicative in immediately implementing the changes. 

What did you find most impressive about this company?

Their quality of work is exceptional and the entire team has been helpful and responsive. We feel well taken care of. 

Are there any areas where they can improve?

Our communication relies heavily on email and Skype. I would suggest a simpler customer project management portal, such as Slack, for the future. 

Please describe your company and your position there.

I am the CEO of 118Contact. We provide modern-day outsource centers, business processes, professional services, and software development work to clients on a global scale. We have a suite of multi-channel technology platforms that are designed for integration with our clients’ businesses. Our company is based in South Africa and we mainly serve the government, manufacturing, consumer goods, technology, and finance verticals.

For what projects/services did your company hire TatvaSoft?

We needed to develop more modules that allowed our web portal to utilize credit card rewards for various travel and hospitality deals.

What were your goals for this project?

Ultimately, we wanted to launch a platform where users can redeem rewards points for local and international travel packages, flights, car rentals, and accommodation fees. Because we were dealing with customers’ bank accounts, the website needed to be fully secure.

How did you select this vendor?

In our selection process, we shortlisted several suppliers and conducted a virtual meeting with each. We chose TatvaSoft based on their impressive client references, flexible engagement terms, a strong portfolio, and a dynamic pool of resources. After a few preliminary tests with their team, we found they were the best fit for our requirements.

Can you go into detail about the services they provided and the scope of the project?

TatvaSoft developed a web solution to manage our company’s financial services and allow users to apply their rewards to travel fees. Users receive various discounts based on their membership plan and their user roles. Through our web portal, our customers can conduct advanced searches for flights, hotels, and cars. The search feature has multiple filtering capabilities to help refine results. Additionally, the system allows users to books their desired package and plan a custom itinerary with other discounted deals.

What was the team composition?

We worked with a project manager, three developers, and a QA specialist.

Can you share any information that demonstrates the impact that this project has had on your business?

With the new rewards system, we have built a stronger bond with our customers and we are now much more competitive within our industry.

How was project management arranged and how effective was it?

It was a very smooth process. We followed the standard management methods in the development industry.

What did you find most impressive about this company?

The team’s level of business knowledge and expertise were key to their success. Also, they were very cost-oriented. It was clear that they valued our money and they offered fair costs for their services.

Are there any areas where they can improve?

I can’t think of a specific area for improvement. Overall, we appreciated their cooperation and are satisfied with their work.