TatvaSoft

Please describe your company and your position there.

Our company is a Software Services Company that undertakes various projects existing or assist in ensuring new developments. Today, as CEO my mission is to make sure that all over operations are running in the most efficient and optimized manner to enhance customer service additionally focusing on IT infrastructure as well.

For what projects/services did your company hire TatvaSoft, and what were your goals?

We selected Tatvasoft to develop our web chat functionailty. Where we can ensure to provide the fastest response storing the transaction history and other details.

How did you select this vendor and what were the deciding factors?

We were in need of quality developers and Tatvasoft has certified good team. After the initial contact, we gave them a test project to gauge their skills. We were impressed with their knowledge and flexibility so we decided to go ahead with the development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Tatvasoft provides variety of services to us with development and maintenance including new version migration with Database, Redesigning functionality, integrating or developing new plugins, implementing layout, installing, configuring platform, extensions

How many people from the vendor's team worked with you, and what were their positions?

There were initially Account manager and Analyst involved for 1st 2 weeks, After project planning There was a senior developer and designer added in the team. Along side there was a senior tester who was providing test results. Team was well managed and I can track each member's task and progress.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have massively increased positive reviews from our partners. We also expect visits and conversions to multiply.We have a stable, modern platform that’s taking us to the next level financially, as well as giving us the ability to mold our online presence to represent our brand.

Describe their project management style, including communication tools and timeliness.

We managed all our projects over - Email and I was impressed with the team and their Quality of work We constantly communicated using Skype and mail for project development and management, but never have to double check basic things. Tatvasoft met all of our deadlines, including the launch date. We always discussed compromises ahead of time, so there were no delays or surprises along the way.

What did you find most impressive or unique about this company?

We are very impressed with their integrity and quality of service with flexibility to provide us additional support on demand. Their team has the right skills and experience to put us at ease; There wasn't any case they couldn’t provide a solution for. Their dedication, determination, and availability make Tatvasoft a great asset.

Are there any areas for improvement or something they could have done differently?

They are best with all measures.

Please describe your company and your position there.

Golf BioDynamics provides 3D motion capture technology for golf coaches and players enabling swing analysis and biofeedback. We consult to a number of PGA organizations around the world, as well as amateur federations and private clients.

For what projects/services did your company hire TatvaSoft?

We required bespoke software to read data from various hardware devices and then provide real-time animation (3D avatar) and reporting. A unique aspect of the job was to provide real-time audio feedback.

What were your goals for this project?

We needed a system that was purpose built for golf and provided an interface that people could readily navigate while providing accurate and meaningful data on a client's golf swing.

How did you select this vendor?

Word of mouth and then an initial interview (by Skype)

Describe the project and the services they provided in detail.

TatvaSoft developed three specific software packages that provide:

1. Accurate and realistic real-time animation of a golf swing
2. Reports that can be used by coaches and players to understand the swing issues
3. Real-time audio biofeedback
4. Integration of 3D motion capture (6DOF) with launch monitors and pressure sensing arrays
5. Calculation of the forces and torques applied to the golf club
6. Calculation of various kinematic data to describe the fundamentals of a golf swing

What was the team composition?

Full-time programmer in C# plus others at various times.

Can you share any information that demonstrates the impact that this project has had on your business?

The company has been very good to work with over the last 13 years. I have only had three different programmers to work with over that time so turnover of staff has been low (a good thing). Without this software our business could not have grown.

How was project management arranged and how effective was it?

Project management was sound although I must admit that I do the majority of the supervision of the programmers (I check with that person almost every day).

What did you find most impressive about this company?

They are very competitive from a price and productivity perspective.

Are there any areas for improvement?

I would have liked the 3D animation upgrades to have been done better, which would have probably meant a change in the 3D kernel.

Introduce your business and what you do there.

I’m the managing director of a software development company in Germany. We develop our own ERP and POS systems for jewelers and watchmakers.

What challenge were you trying to address with TatvaSoft?

We have two main developers here in Germany, but we needed a bigger, outsourced team because we are in the middle of rolling out a completely new version of our software. We’re on more of the landscape side of Germany, and it is hard to find developers who will work in this region.

What was the scope of their involvement?

TatvaSoft is the second company we have worked with from India. When they started working with us, we wanted to meet them in-person, so we flew them over to work with our developers more closely for three months. 

They supply an enormous team. We develop using Microsoft technologies, such as the .NET framework and the MS SQL Server. We also use Ionic 2 and 3 for the development of our mobile app. Developing native iOS and Android apps has been one opportunity that we only got when we outsourced the development.

What is the team composition?

Right now, we have 10 developers and one project manager. The testing is done by our team here.

How did you come to work with TatvaSoft?

When we got the full picture of the other company we were working with before and saw they'd never provide the result we wanted, we started Googling. If I remember correctly, I wrote to six companies in India, and TatvaSoft was the first to answer. 

How much have you invested in them?

We are at nearly $300,000. It is quite a large investment.

What is the status of this engagement?

We began with them in January 2019. We are still working with them and plan to continue working with them.

What evidence can you share that demonstrates the impact of the engagement?

We feel that we are much faster. With two developers, reprogramming our software wouldn’t have worked. With TatvaSoft, we are rolling things out, and we now have more than 200 customers using our full new version. When there is a bug or if something isn’t going really well, there is no question of fixing it; they will just do it, and this is the philosophy we want. The developers and the support background they offer are just super. Whenever we have an idea, they make it happen.

How did TatvaSoft perform from a project management standpoint?

It has been super nice. I only contact the project manager when I see something is not going well, and that is maybe twice a year. It is always a super fast response from our point of contact.

My colleague and I have day-to-day communication with the developers directly. We have daily meetings with them. We usually use GoToMeeting to communicate with them. Each week, we put new goals in Excel that they need to reach. 

What did you find most impressive about them?

It is a pleasure to work with them.

Are there any areas they could improve?

When we need to hire new people, we ask for experienced developers because we don’t want to have to spend a lot of time explaining things. Of the 15 people we have worked with, there were two who weren’t that experienced and didn’t understand what they needed to do. This hasn't happened often, but sometimes, their resources are less experienced. Of course, they are also trying to get some experience, but then they should be more in the background. The more experienced people should be on top, as they understand the requirements and the needs, and they can help those with less experience. 

Do you have any advice for potential customers?

Have open communication with them. If we see that something is not going the way we want it to, we just call them or send them an email and tell them honestly what we are thinking. We can see from the reaction we get that they really take it seriously, and they try to solve the situation directly.

Please describe your company and your position there.

Our company is providing subscription based e-invoicing and exchange of tax document securely. I am co-counder and CEO focusing on the mandated B2G e-Invoicing services in Italy, with medium-long term objectives to grow our Business across B2B, feeding AP automation systems and Legal Storage Applications with 100% e-Invoicing, as well as enabling full electronic AR management.

For what projects/services did your company hire TatvaSoft?

We selected Tatvasoft to enhacne our online store with Magento platform.

What were your goals for this project?

We had a shop already where we wanted to implement advanced features with user focus.

How did you select this vendor?

Tatvasoft has expereinced and certified Magento team which was best fit for complex advancement. We were been discussing with expereinced resource who analysed our systen and we hired him for further enhacement work.

Describe the project and the services they provided in detail.

Initially we hired a magento expert who helped with our existing webshop for redesigning functionality, integrating or developing new plugins, extensions.

What was the team composition?

At start there was a Project manager and an Analyst involved for 1st week, and after system undersanding there was a senior Megento developer and designer added in the team.

Can you share any information that demonstrates the impact that this project has had on your business?

We have been receiving positive reviews from our partners, customers. We also had visits and conversions increased.We have a stable, modern platform that’s easily managible and scalable now.

How was project management arranged and how effective was it?

Assigned developer was sending daily report over email and changes were visible on staging to check from my end. Project manager was timely taking feedback from me and look after the progress with developer. At the time where they had to replace developer, they managed knowledge transfer without any hinderance and they evaluated the deliveries as welll. I am very pleased with their approach to maintain tranparancy, quality service and incident reporting beforehand for any obstecals or findings.

What did you find most impressive about this company?

We are very impressed with their proficiency and integrity. As well as the quality of service with flexibility to provide us additional support on demand.

Are there any areas for improvement?

They are best with all measures.

Please describe your company and your position there.

We are a sales and marketing company in the real estate brokerage that teams up with small to medium sized homebuilders. I am the VP of Technology, in charge of managing the development of our proprietary technology platform

For what projects/services did your company hire TatvaSoft?

We hired Tatva to provide resources to maintain the existing platform (maintenance and bugs) while our in-house programmers develop a new version of the technology.

What were your goals for this project?

To rebuild our platform from scratch and gain a leading edge in the industry.

How did you select this vendor?

We have worked with TatvaSoft in the past and have a good relationship with them.

Describe the project and the services they provided in detail.

They provided programmers to maintain the current platform and address bugs that pop up while development of the new platform is ongoing.

What was the team composition?

Between 1 and 2 programmers a project manager, and a member who checked in to make sure everything was going smoothly.

Can you share any information that demonstrates the impact that this project has had on your business?

I will be able to say that when we finish the project. It should have an enormous impact.

How was project management arranged and how effective was it?

The programmers assigned to us are good workers and had little to no issues adapting to our mode of work. The project manager is nice and engaged, and there has been little need to get her involved.

What did you find most impressive about this company?

They are an incredibly organized and well-oiled machine.

Are there any areas for improvement?

None at this time

Introduce your business and what you do there.

I’m the managing director of Med Travel Corporate. We are an SME (small–medium-sized enterprise) that deals with medical tourism. We bring in patients, primarily from Eastern European countries, for medical treatment.

What challenge were you trying to address with TatvaSoft?

We needed a web application to help manage patient records, billing, and more in one platform.

What was the scope of their involvement?

TatvaSoft built a custom web application with a Microsoft SQL Server. They did front- and backend development and design. The web app helps manage the recording of medical data, patient billing, doctor billing for marketing, and more. When patients come for health screenings, the app allows us to track and record all of their information, including their activity during their visit. Once they completed the app, they made modifications and worked on two other projects.

What is the team composition?

Jigar (Project Manager) was the project lead. There was a distant development manager overseeing a team of four people. 

How did you come to work with TatvaSoft?

We reached out to several companies and accepted bids for the project. We really liked the CMMI Level 3 certification from Microsoft that this team had, as well as the demos they showed of projects they’d completed previously. They were professional and seemed to really know what they were talking about.

How much have you invested with them?

My company spent $65,000

What is the status of this engagement?

We worked together from May 2016–March 2018.

What evidence can you share that demonstrates the impact of the engagement? 

From the start, they delivered in every aspect. The team was coordinated. The project manager really knew his stuff and communicated very well throughout, allowing the project to run smoothly and continuously. We’re very pleased with the web application. 

How did TatvaSoft perform from a project management standpoint?

They managed the project in a transparent, cost-effective manner. We communicated in real-time via Skype, allowing for immediate feedback. I had access to the entire team, not just the project manager. They also sent weekly reports and updates.

What did you find most impressive about them?

A key thing to me was the constant feedback and open communication. TatvaSoft delivered excellently in this area. They are a very reliable partner, and I would be happy to work with them again in the future.

Are there any areas they could improve?

One thing that would be an advantage to them is more business knowledge. They understood all of the IT requirements, but sometimes the solutions they implemented didn’t make sense from a business perspective and had to be redone.

Do you have any advice for potential customers?

Plan and outline in detail to help them get the full understanding of your requirements and expectations. A selling point for working with them is their constant communication and the availability of their whole team.

Please describe your company and your position there.

I am the CTO of a software development company that has a data capture application used across all industries and in many countries.

For what projects/services did your company hire TatvaSoft?

We hired TatvaSoft to maintain an existing iOS application.

What were your goals for this project?

To make several corrections to the application as well as to add in new features/functionality

How did you select this vendor?

We came to know about TatvaSoft through a connection who already was engaged professionally with TatvaSoft. We got connected to their Marketing team and after having meeting, we gained confidence that they can achieve our goals.

Describe the project in detail.

Our engagement started with meeting and requirement understanding. At later stage they involved the technical team to review our source code and soon after that a highly experience developer was assigned to my project to implement the required changes.

What was the team composition?

A project manager and developers as required.

Can you share any outcomes from the project that demonstrate progress or success?

The application has been stabilised and new features have been successfully added

How effective was the workflow between your team and theirs?

The workflow was quite effective. We used an online ticketing system to assign items to be worked on, and Skype for other communications.

What did you find most impressive about this company?

Their ability to understand the existing (complex) application and fix issues and add in new functionality. Also, their knowledge of current iOS best practices.

Are there any areas for improvement?

Nothing comes to mind

Please describe your company and your position there.

With a location in Paris since 1980, in Madagascar since 2011, and in South Africa since 2016, ODiTY helps its multilingual and multichannel customers improve their customer knowledge, acquisition, and loyalty. ODiTY, as an innovative, alternative, and human-scaled player, proposes custom systems centered on Customer Experience.

I am the Head of Outsourcing Digital Services (Digital production) and well as CTO of the South African branch

For what projects/services did your company hire TatvaSoft?

To deal with our different ventures (Websites, Mobile Apps, Internal and Client projects)

What were your goals for this project?

The main goal of the project was to deliver in a short period of time, study and analyse beyond requirements, accurate design, module wise delivery to achieve timelines and to ensure we are in phase with the initial timeline, a high-visibility project for our customer with integration to third party tools.

How did you select this vendor?

Through reference

Describe the project and the services they provided in detail.

Handling Live auction of luxury properties, buyer & seller registration & verification, digitalisation of the whole process (digital signature, ...) Management of properties and documentation A whole auction house (ascending and descending auctions) feature coupled to a blockchain server

What was the team composition?

The team was managed by a senior project manager who was our single point of entry, we sized the team differently depending on the urgencies and technical requirements throughout the project

Can you share any information that demonstrates the impact that this project has had on your business?

The end result was fully accepted by our client, happy about the end result. We were able to deliver the product without hiring additional resources on our side, thanks to Tatvasoft's involvement.

How was project management arranged and how effective was it?

The project management was seamless, the transparency and dedication of the stakeholders made the project a success

What did you find most impressive about this company?

Their aptitude to quickly deploy assets and agility in a consequent project delivered over a short period of time

Are there any areas for improvement?

The experience was very positive.

Please describe your company and your position there.

AMES Australia plays a significant role in successfully settling hundreds of thousands of new immigrants with broad range of settlement, English language and employment services. I am the applications manager at AMES Australia, responsible for implementation and support of enterprise applications across the organizations.

For what projects/services did your company hire TatvaSoft?

We engaged Tatvasoft to upgrade our SharePoint 2013 environment to SharePoint 2019 and on-going / BAU support of the environment.

What were your goals for this project?

The goal is to complete SharePoint upgrade and at the same time allow the platform to be migrated from ageing infrastructure with minimum interruption to the business, in cost effective manner and within required timeline.

How did you select this vendor?

Tatvasoft offered a competitive proposal for the project, backed by impressive feedbacks from existing clients in Australia. Specialized domain knowledge demonstrated during the initial consultation/ RFP phase is also one of the vendor selection criteria.

Describe the project and the services they provided in detail.

Tatvasoft went through detail analysis process to identify and document the project requirements, provided the transparency in effort involved and approached adopted. Upon approval of the project, Tatvasoft managed the end to end delivery of the project and worked closely with AMES Australia team to deliver project milestones.

What was the team composition?

The project team consisted of a Project manager, team leader and developer. The project is also supported by the director from sourcing and commercial perspective.

Can you share any information that demonstrates the impact that this project has had on your business?

Tatvasoft has helped AMES Australia to upgrade SharePoint platform cost effectively and at the same time providing a good quality of service.

How was project management arranged and how effective was it?

Tatvasoft project team has demonstrated the ability to keep the project on track, initiated the weekly project meetings and follow-ups to discuss and resolve any roadblocks proactively.

What did you find most impressive about this company?

Tatvasoft team is committed to come up with a solution to meet customer needs. With this project, the team has reviewed and identified the upgrade requirements, developed the solutions and kept the project cost under control.

Are there any areas for improvement?

The project team is located offshore. Communication is restricted to specific hours during the day. Nevertheless, I do not see this an issue for this project. The team is responsive and proactively communicate project updates.

Please describe your company and your position there.

We focus on meeting our clients’ reinsurance needs, while assisting in setting the proper and fair retentions through treaty restructuring. We are keen to offer our established facility on need basis to support our clients in providing capacity on facultative business, as well as added value services. I am the IT Manager at Arab Re and I am in charge of all IT operations and projects.

For what projects/services did your company hire TatvaSoft?

They are developing a web application for us

What were your goals for this project?

The goal is to revamp old system from Windows application to web application with new technology and also to add more modules and reports as per new requirements.

How did you select this vendor?

We invited them to out premises to test their technical expertise and we were content with the outcome.

Describe the project and the services they provided in detail.

• Requirements Elicitation and documentation
• Software Design and Development
• Data Migration
• User Documentation

What was the team composition?

They have a big team which comprises several developers, Team Leader, Project Manager, and Business Analyst.

Can you share any information that demonstrates the impact that this project has had on your business?

The application comprises new modules which will allow us to manage business in new lines. It is web based and enables our staff to access it from any computer while maintaining high security measures. Our staff is happy with how flexible and practical the interface is and the interconnection with email messaging.

How was project management arranged and how effective was it?

They have multiple stakeholders at different levels for project management. The technical hierarchy and the financial hierarchy is separate, they have good co-ordination among them and this helps in saving time and reaching the right person to get things done.

What did you find most impressive about this company?

Their transparency, honesty, and timely delivery set them apart.

Are there any areas for improvement?

Nothing as off now