Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Table XI has developed a new product that was a huge improvement for our company. The hardware we manufacture has remained mostly the same over the years. We still monitor temperature and humidity, but rather than having the customer go to their units in the lab, we can retrieve the data from the logging unit and have it pushed to a cloud application. Table XI has developed the SaaS model for this implementation. It is part of the future approach for our company, so I cannot overstate how important it is.
Table XI did a great job at building the app. It continues to require monthly development as we add new features to it. Table XI has brought a lot to the party, not just in terms of getting the work done, but also in defining what the product would actually do. Their years of experience have helped in defining our product from a security side.
Table XI has developed a couple of websites for us. We're getting ready to launch a new one within 4-5 weeks. They did a fantastic job with it, not only doing what we asked them to, but also by acting as partners and bringing input into what they thought the functionalities for the site should be and how those should best be accomplished. Table XI is a hands-on partner and we look for their advice in many regards.
How did Table XI perform from a project management standpoint?
Table XI is very much process-improvement-oriented. Over the years, they've continued to improve in terms of ticketing systems, adoption of an Agile project management, and so on. Table XI is always looking to do better for programming and making frameworks. They have 3 resources assigned to framework related work who get together and come up with the best way of approaching a project and then help delegate its execution.
Table XI has put testing procedures in place. The automation testing model for our application has 2,500 items in place which are run after each change. After that process is completed, Table XI will release the software to us. Their processes and documentation are more than impressive. I've never seen a company more in-tune to backend procedures. This is very important in the event when something does go wrong, and also in preventing problems.
Table XI is well-organized in terms of who is working on a project and who will be managing it. We have meetings every Tuesday with a person from our company, going over the list of tasks, looking at what Table XI is working on, what is due to be released, and any open issues. We review this information with their project manager and our decisions percolate down to Table XI's developers.
We use specialized project management tools for our collaboration with Table XI.
What did you find most impressive about Table XI?
We've worked with many consulting firms over the years. I've never seen another company who takes the work as seriously as Table XI. They self-evaluate and determine what they need to do better, without having to hear feed-back from us. Table XI focuses on being the best project managers they can be.
Are there any areas Table XI could improve?
We've never had any issues with Table XI. Over the years, Table XI has mostly gotten us up to speed. This has prompted me to give our own product manager more involvement with Table XI. They've helped our engineering group in deciding what to implement. We've adopted best practices from Table XI, so they've led the charge in this respect.
Any client looking to work with Table XI would want to be hands-on, not only in order to make sure that the project will get done, but also because they will learn very much from dealing with Table XI. They constantly implement best practices and keep ahead of the curve on what they should be doing, what tools should be used, how project management should be approached, and so on. Aside from the product Table XI is developing, their company can offer a real opportunity to learn and observe how to approach projects, which can be adopted in the client's company in other areas and improve their business.