Could you share any statistics or metrics from this engagement?
Table XI took our website sales from $80,000 per year to 2.1 million dollars.
There have been times when something broke. We still have to use outside label servers for our products, as well as relying on UPS, USPS, and so on. Things can happen which are outside of anyone's control, but they are fixable. When something went wrong, Table XI was immediately on the issue. We've had a minute amount of downtime, always due to electric outages and other acts of God, not because of Table XI's development.
How did Table XI perform from a project management standpoint?
I'm not tech-savvy, so I don't know what exactly the work involves, but I can say that their response time in times of crisis has been outstanding. I've been able to contact Table XI even on a Sunday night. They always called me back and fixed the problem.
We communicate directly through phone and email. Table XI offers project management tools, but they know better than trying to impose one on me, as I'm an old Luddite.
What distinguishes Table XI from other providers?
There was never an occasion in which Table XI was unable to do something which I asked of them. Everything has a price, but they've been able to deliver.
Is there anything Table XI could have improved or done differently?
Table XI isn't bashful in terms of pricing, but I couldn't think of any service improvements.