This review was updated by the client on January 27, 2020. The original star ratings were: Overall – 5, Quality – 5, Schedule – 5, Cost – 5, NPS – 5. New content below:
Introduce your business and what you do there.
I work for a medical association as the VP of digital product management and development. In my role, I’m specifically responsible for periodical publishing.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Table XI?
We’ve worked with Table XI before over a period of years on multiple projects. This particular project involved building out a database to support the specific types of credentialing that occur on websites within the academic space.
What was the scope of their involvement?
Table XI helped us launch multiple related academic sites using only a single database.
It was an iterative development process where they replaced a smaller, less scalable version of our database with an industry-standard unstructured one. This allowed for ingestion APIs into the database and API access out of the database.
To create the solution, they used a wide variety of technologies, including a standard Microsoft database backend and an AWS foundation. There was a lot of decision making that went into picking out the tech stack because we were building such a custom app.
What is the team composition?
At this point, our team is about 5–6 strong members. I work with Mark (CEO, Table XI) in particular, Claire (Director of Staffing, Table XI), and some development leads who interface with us.
How did you come to work with Table XI?
They responded to an RFP we put out for a different project four years ago and immediately stuck out to me above and beyond all of the other candidates.
It’s a different feel when you meet them. They’re a little bit more formal than some of the other local software developers and a lot more straightforward. I appreciated that they could answer my questions in a way other developers couldn’t—they don’t just stick to a script because they know their stuff.
What is the status of this engagement?
The project lasted from August 2018–August 2019, though we continue to add logic improvements and new functionality sets.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They launched everything seamlessly, even though we had a very aggressive timeline and a complicated set of requirements. They worked with us to mitigate all of the risks, following an iterative release cycle that eliminated issues from the live environment.
How did Table XI perform from a project management standpoint?
They’re good communicators and really strong partners. We shared development with them, so they worked closely with our lead systems architect and development team to make sure we had a plan for every scenario. It was a hand-in-hand experience.
Now, if I ever need to speak to anyone for any reason, I can get a call within the day and set up a meeting that week or use Slack to communicate. They’re very upfront about cost, timelines, and expectations, too. They’ll rework plans to eliminate hurdles that get in the way of budgets.
What did you find most impressive about them?
It’s really valuable to have a team that can handle both very straightforward technical development using clear requirements and more creative tasks around exploring a concept. They’re able to consult us on customer research, helpings us reach a new vision of where we want to go.
On top of that, they just have a culture in their company that’s addictive. It’s like a family. It starts with Mark and flows down to everyone else in the group. Even when the development gets tough and things fall out of alignment, they always work through the challenges in a clear, aboveboard way.
Are there any areas they could improve?
One thing that they could work on is building out their maintenance support services. Currently, they don’t have a formalized, systematic way to support products that they’ve built, whether that’s thinking through hosting services or budgeting for operational concerns.
Do you have any advice for potential customers?
Just look to Table XI first.