What evidence can you share that demonstrates the impact of the engagement?
Our users around the world still look at the website today and think it’s incredibly fresh. It hasn’t dated over the past 4 years, and we’ve have very little downtime. Even when we had some issues that caused the site to do down temporarily, it was rectified within hours. Table XI’s staff is so dedicated that they even took the time on Thanksgiving Day to find a solution for an abrupt issue.
I still see people in their office today who built the website. They are very conscientious, and they really believe in our product as well as what we’re trying to accomplish. It’s not just work for them. They really believe in what they do, and we’re always impressed their perspective.
We’re currently looking to them for the next revamp of the entire site because their quality and execution are both fantastic.
How did Table XI perform from a project management standpoint?
We start any job here with a 2-day inception where I fly to Chicago to meet with their developers, programmers, and project manager. After that, I only communicate with the project manager, and they operate through a very simple traffic light rating system (green, amber, red) that displays project status.
The project manager can help translate what I’m saying in English into more technical jargon for the developers. We generally have a call every week with the project manager, but we can also see the project status online through the Agile spreadsheet. We’ve had no problems, even though we are working in different timezones.
What did you find most impressive about them?
Table XI’s depth of knowledge is impressive, and they always have an expert within the company who knows how to solve a problem. With smaller firms, our site would go down for 2-3 days, and nobody seemed to know what the problem was.
They’ve also been incredibly accommodating with our funding as a nonprofit, and they give us preferential rates, which is fantastic. They’ve also been lenient with payment schedules.
They do have a design component, but it’s focused on engineering, which makes a big difference. Many web companies begin as graphic companies, then become web designers or firms, so they’re coming from a non-technical perspective. However, with Table XI, it’s very evident that they come from a highly technical background.
They are really a close, sociable team, and they care about us and our product. It’s not just a job to them, which is the reason we’re still working with them 4–5 years later. Right now, we have 100 events that are operated by local volunteers all over the world, and we’re looking to increase our online presence. Table XI has been a key component in our growth, and without them, we couldn’t move forward. We could go to another provider, but we don’t because we really see them as a partner. It’s all quite exciting.
Are there any areas they could improve?
We’ve had a few discussions concerning budget, because some things have ended up being more complicated than they originally thought. However, we’ve resolved this amicably, and there hasn’t been any issues.