IT Outsourcing @ Peace of Mind

*** 19+ Years in Service, *** 10,000+ Projects successfully delivered. 

SynapseIndia is one of the oldest and among the most trusted Web and Mobile Development Companies that has been offering quality solutions to global clients since 2001. We have worked with some of the most reputed global brands such as PayPal, UNICEF, Indian Army, Bata, DNG, Johnson & Johnson, and more...

Service Offerings:

Microsoft Technologies - ASP.NET MVC, C#, VB.NET, WPF, DevExpress, Telerik, Umbraco, Kentico, nopCommerce

Mobile Development - iOS, Android, Xamarin, Ionic, ReactNative

Open Source Technologies - PHP/MySQL (Core PHP, Laravel, Zend, CakePHP, CodeIgniter, Yii, etc), RoR, Django/Python, MEAN, MERN.

E-Commerce Solutions – Shopify, Magento (Magento Enterprise, Magento Enterprise Cloud), WooCommerce, OpenCart, BigCommerce, etc.

Industry Recognition

Microsoft Gold Partner

Xamarin Certified Developers

Drupal Organization Member

Kentico Partner

Bigcommerce Partner

Certified by RedHat Linux

Google AdWords Certified Partners

Facts & Figures

ISO 9001:2015 Certified
NASSCOM Accreditation 
3 State of the art development centres.
Cmmi Level3 standards 

Get in touch: +1-855-796-2773

Skype: synapseindia.projects

 
$5,000+
 
< $25 / hr
 
50 - 249
 Founded
2001
Show all +
Holmdel, NJ
headquarters
other locations
  • B-6, SDF Building, NSEZ, Sector-81
    Noida 201305
    India
  • Unit 1846, PO Box 6945
    London W1A 6US
    United Kingdom
  • New Delhi, DL
    India

Portfolio

Mobile app for home improvement services.

Oodles of Services is a one-stop-shop for anything needed to be done at home by an extensive network of highly trained professionals. The app allows users to search for required services, view profile of professionals, and schedule appointment online. 

 

Mobile app for financial planning and investment

Kuvera Global is a native iOS mobile app that keeps the Kuvera team members on the top of company's business activities by providing media-rich presentations, a training and resources library, trade notifications, customer sales information, etc. 

Entrepreneurs' Organization (EO)

EO is world’s only peer-to-peer network exclusively for entrepreneurs. The organization has over 11,000 leading entrepreneurs across 48 countries and 150 chapters. The total sales of all EO members is over US$ 500 billion. Previously EO was mainly having a simple Wordpress based platform, providing general information about EO to all visitors.

Technologies Used - 

-Member Directory

-Online

Networking

-Event Participation

-Chapter Events

-Online Learning resources

-Event Participation and payment through Portal

-Membership approval workflow for staff

-Workflow implementation

-Mobile Applications for iPhone & Android

-Event Portals

-Event specific Mobile applications

-API Development

OnCabs ride booking app allows you to pre-book your preferred ride that fits with your traveling plans. Instead of going through the hassle of finding an ideal ride, simply book through OnCabs! It is an effortless way to schedule your travel plans.

SupertechLimited- Real Estate App

Presenting the all new “Supertech”, a sophisticated yet user-friendly app available on iPhone. Browse our iconic developments and latest updates from Supertech on your mobile device with ease.

Playlist-Creator PRO

The Ultimate Running, Driving, Workout, Dance, Party, and Relaxing Music Organizer!

BrewBooks

BrewBooks is a mobile sales and ordering application integrated with QuickBooks delivering near real-time inventory, ordering, and customer management to your sales force. BrewBooks combines the power of today’s smartphones with cloud computing to enhance and streamline your interaction with your customers.

A SMS Based Event Notification Application

SMS Based Event Notification Application

Magento based E-commerce Website for Eye Glasses

http://www.ozealglasses.co.uk is a Magento based ecommerce website for eye glasses and prescription glasses. A contemporary website for brands that adds a bit of lifestyle edge to a luxury staple.

The website has many featurals like virtual try-on, 60 days return window, order prescrption lenses, etc.

Technologies Used:&nbsp

;
  • Magento
  • jQuery
  • Prototype.js
  • PHP

Design & Development of Wedding Venue Search Site

Client approached us with the requirement of developing a site that enables people search for the wedding venue of their choice.

Veilability is a website that allows people look for the wedding venue meeting their requirements. People can not only search but also compare several wedding venue locations in their area.
 
Besides

designing & developing the site, our team also worked on the weddings application that allows brides to go onto the site and search for wedding reception venue using different parameters like location style, budget and availability. The Venues are all managed (and have their own login) in the backend of the site, and they are able to add and edit details.
 
Application was developed in MVC 4.0, jQuery, Web API and SQL server 2008 R2 with Azure. Along with this, we have implemented the latest version of MVC into the application and Azure SQL. Besides this, we have also integrated various functionality for managing venues, venue packages, drag and drop functionality etc. Wedding venue can be viewed in map, list view and photo view.

ASP.NET based ecommerce website for diamonds

www.heartsoflondon.com is an ecommerce website for certified diamond and jewellery products. A userfriendly dashboard allows users to search products, view product information/certificates, and purchase.   Technologies used - ASP.NET, jQuery,      

A Magento based website for buying Beer brewing products.

https://brooklynbrewshop.com/

A Magento based E-commerce website that allows users to register, login, create and manage their profile.

The website is used for buying product helpful in brewing Beer at home. It entails all the standard ecommerce features like shopping cart, wish lists, product catalog, searching and filters, Payment and Shipment module.

A Magento based online Toy Store.

www.Twoscoops.com.au is an Australia’s online toy store that has a broad range of products for infants, the website contains all the essential eCommerce features like add to cart, wishlist, shopping cart, product image with zoom in features, payment and shipment module from various categories and brands.

A Magento based E-commerce Website for customized metal tools and jewellery.

https://www.pjtooljewelry.com/ specializes in metal stamping tools and supplies  customized handmade personalized jewelry. Stamped metal is the hottest trend in jewelry and with the right tools making it is fun and simple to do. The website allows user to design personal letter stamps and stamping Blanks.

An E-commerce Website for Apparels - Magento

www.forevernew.com.au is a lifestyle clothing and accessories brand founded in Melbourne, Australia. One of the fastest growing Australian brands, the website offers features like shopping cart, wish lists, product catalog, searching and filters, images with zoom in features etc. Apart from these, the website also has a store locator that allows customers to search for

a physical store near their area/locality.

Technologies:

  • Magento Enterprise
  • JQuery
  • PHP

Lobster Remote Control

Lobster Remote app turns a standard iPhone into a snappy remote control, capable of commanding every function on your Lobster tennis ball machine (Grand Series and Phenom series only). It carries all the features of our standard remote, and more! Now every drill, every 2 line feature, and every sweep feature can be controlled through this handy, easy-to-use app. In addition, the much-desired manual feature can now be

accessed directly through the remote. Once you’ve used it, you’ll wonder how you ever Lobstered without it.

ASp.Net based Business management solution

http://www.talentchaser.com/tc/ is an ASP.Net based evidence-based business management solution. Essentially a recruitment and employee management solution talentchaser combines adaptive technology with an evidence-based approach that helps human resource professionals and managers hire, train, and retain the best performers for each specific organizational

role.

Technologies used - ASP.NET, MSSQL, jQuery

An OpenCart Website for Selling Bicycle & Accessories

www.mybikeshop.com is an OpenCart based marketplace website with e-commerce functionalities for bicycle & accessories.

The site is used by buyers who can purhcase products online, sellers who can sell products online, and also by traders. A user friendly dashboard allow users serach products available for sale, view details of products, and purchase online. 

We have

customized & integrated a number of OpenCart extensions such as AbandonedCarts 1.4, ExcelPort 1.7.4, FacebookLogin, iSearch, etc. to achieve the desired functionalities and enhanced user experience.

A PHP+MySQL Based Social Networking Website

The client wanted us to design & develop a social networking website that allows users to register, login, create and manage their profile.

We developed the social networking website using PHP, MySQL, and jQuery technologies. The website allows users to login and search for other users, add them as friends and send & receive messages with the added

users. We added the functionality to allow admin to edit membership level price, view the payments received against each membership type by custom date range, send email notifications to registered users and add/edit/delete news content.

PHP based Market Intelligence portal.

EZGovOpps is recognized as the nation's leader in providing an affordable web-based business intelligence tool for government contractors.

EZGovOpps was created with the sole objective to be a game changer in the ever evolving world of market intelligence. Market Intelligence has always been considered a true “luxury” to government contractors who could actually afford to

purchase this valuable intel.

PHP Based Appointment Booking Website

www.kleanr.com is a PHP based appointment booking website for cleaning services. Users can view services offered, check availability of service professionals, and fix an appointment based on available timeslots.

We have customised a third party tool to facilitate the booking process which we have customized to fit in the specific requirements of this project for

example, we have provided the ability for the admin to add, edit, or delete staff users, manage their availabilities, view schedules, etc. Staff users can also login to the tool and manage their profile, availability through an easy to use dashboard. For addresses we have provided the ability for admin to upload list of address in CSV format and have also integrated Google address search API. Along with this we have enhanced the user interface using JavaScript libraries to make the site more user- friendly and have also optimized the website for better user experience.  

Technologies - PHP, Google Address Search API, Responsive, HTML5

PHP based Real Estate Portal

www.rentfaster.ca is a real estate portal that allows landlords to list their properties for rent. Tenants on the website can search for properties, view properties details and contact landlords. The website has a comprehensive search and filtering system that allows tenants to quick find the properties as per their requirement.

 

Cake PHP based Appointment Scheduling Website

www.scheduledoc.co is a CakePHP based Appointment Scheduling Website for Doctors and medical practitioners. 

The site allows patients seeking consultancy to search for doctors/medical practitioners to search for doctors, view availability, and schedule appointment. 

Doctors and medical practitioners are provided with a user friendly dasboard

where they can manage their availability, view appointments, etc. 

Technologies - CakePHP, HTML5, Responsive

 

A Magento based E-commerce Website for Baby Products.

www.rockprettybaby.ca is an online retailer that offers Modern, Unique and Eco Chic Products for infants & tots aged 0 to 36 months and ships the products worldwide.

A Magento based online store for women yoga clothing

http://www.evolvefitwear.com  is a  Magento based online store for women yoga clothing and activewear. The website is developed using Magento Community Edition 1.9 with multiple user interactive features and eye catchy.

The website is having responsive layout and have utilized multiple java-script as per the requirement of the website and client.

A Magento based Marketplace Site with over a million products.

http://www.rover-store.com Rover store is a USA based online store, in business since 2002. We developed it's online platform on Magento and migrated all the products online. We also developed multiple comprehensive features such as overriding default search function and design works were completely laid out from scratch. We have created custom product feeds to

automate the centralized inventory for both Magento store and Amazon store. And also have created a feature to periodically push products and orders from Magento store to Amazon store.
 

A Magento based website for Ice-creams and Sundaes

http://trampolinegelato.com.au/  is a Magento based website for a leading  Australian confectioner that is involved in marketing of Cakes, Ice-Creams and Dairy Products.

The site has a shopping cart that allows users to purchase cakes, ice creams and other dairy products online. Signup for club membership, enquire about franchising opportunities,

etc. 

Technologies used: 

  • Magento
  • JQuery
  • PHP 5

 

 

 

 

A magento 2 based online store for furnitures

http://www.waydirect.co.uk/  is a Magento 2 based  E-commerce store for purchase of furnitures to be used in Decor of a house. The store redirects an user to purchase product from marketplaces like Ebay and Amazon. 

Magento based Website for Selling Compression Hosiery

http://www.brightlifego.com/ is a Magento based ecommerce store for fashion compression stockist with different brands and compression levels.

Developed Magento CE the site features a responsive layout that allows users to order from desktop and mobile browsers.

Peppersoda - A Shopify Based Fashion E-store

https://peppersoda.com/  is a global brand selling fashion and lifestyle items. Developed using Shopify, the store offers a friendly UI that allows users to view products in various categories such as Apparels, Shoes, Accessories and purchase online. 

Technologies

Used:
  • Shopify
  • jQuery

Shopify based Website for a Luxury Clothing Brand

http://www.banjoandmatilda.com/ is a contemporary cashmere brand that adds a bit of lifestyle edge to a luxury staple. Developed using Shopify the website has an excellent User Interface that allows users to review products, view detials, and purchase online from Desktop, Tablet, and Mobile browsers. 

Drupal based Website for Food Processor

Drupal based ecommerce website for food processing company

WooCommerce based Website for a Luxury Watch Brand.

jorggray.com is a WordPress-WooCommerce based ecommerce website for a luxury watch brand. The website entails all the standard ecommerce features like shopping cart, wish lists, product catalog, searching and filters, images with zoom in features etc. Apart from that website also has a store locator that allows customers to search for a physical store near their area/locality. 

Cruise Finder and Reservation iOS App

iOS app that allows users to search for and book cruise vacations. Users can shake the iPhone for random itinerary suggestion.  

 

https://itunes.apple.com/us/app/cruisefinder/id406445293?mt=8 

App for Top 20 Global Videos

Xamarin based mobile app that lists popular YouTube videos published in the past 24 hours in various categories such as Music, News, Sports, Gaming, etc.  

Mobile App for Dog Lovers

Doggible is an app that offers information about dog and pet medical facts, pet deals for dog lovers, and social networking with other dog lovers. It's a fun, informative and social app for all dog lovers. By using the app, dog owners can view other profiles of similar dog enthusiasts and can chat with them. We have used Android SDK, iOS, XCode and PHP technologies for development part and for designing we have used

Photoshop. The application involved Map integration and push notification integration with the applications, as we draw lot of markers on Google Maps, it was hard to optimize the application, hence we have maintain the code to get rid of memory issues.

Magento based Online Shoe Store with Product Customizer

Scurdy is a magento based B2C ecommerce website for selling custom designed shoes. The website allows individual users to design shoes and purchase online. The website also offers corporates with the ability to design shoes in their corporate identity and order in bulk.  

The product configurator on the website offers an easy to use interface for designing shoes in 4 steps.

Users can pick a color from the palette, choose a background pattern, enter text, choose a motif from predefined motifs available or even upload their own. Finally, users can visualize the designs in a 3D model of the shoe and place the order. 

The website has a marketplace section where users can design shoes and put up for sale.  The shoes are displayed in a gallery and buyers can click on any shoe to review more information, such as designer, price, etc. The site also offers credits to shoe designers whenever shoes posted by them are purchased online. 

Technologies used - Magento CE and Flash

Food Ordering Portal

FoodCloud.in is a one stop network to get authentic home cooked food by expert chefs at your doorstep. It helps the foodies to connect with chefs from their locality and neighborhood who are experts in various cuisines.
 

Drupal based marketplace website

www.artsia.com is a Drupal based marketplace website for artists. The site allows artists to register, create profile, and upload their artwork for sale. A user friendly search module allows art buyers to search for artwork and purchase online. 

Technologies used - Drupal, JavaScript, 

Website for Promoting Kids' Drink

www.chubbykidsclub.com aims at promoting a drink for kids. The site has sections for kids to be a part of the club, parents to view information about the drink, available flavors, etc.

Technologies used - Flash

WordPress website connecting athelets and events

RunVerse.com is a WordPress based community website that connects runners with races

Runners and athletes can search races in/around their location, see important details such as start times, price, distance, date all on the race information page, register online for the races,  etc. 

Technologies used

- WordPress, Google Maps, jQuery

Dominovo

Client wanted us to design and develop a website for an organization into construction business. The website would feature back-end functionalities and an image gallery (in which user can create their account and upload images under suitable categories with description). The website would also feature Flash intro and a Flash header in all the pages - in addition to a 'save' functionality and several other interesting and

effective functionalities.

We designed and developed the website based on the client requirements. The interactive Flash intro page that we created has two buttons - one marked as 'French' and other 'English' - for languages to be selected by the user towards the language of choice in which the website content would get displayed. User of the site can choose the language and view the website, and if accessed from the same IP, would get redirected to the Home Page - instead of facing the intro page.

 

A WordPress Site for Nathan Towle

Nathan Towle is a personal trainer, he approached us to build a WordPress website that would work as a online mouth-piece for him as well as his business.

The home page includes a jQuery slider of eye-catchy captivating images and texts that display concrete information about the services it caters. We have used blue color scheme based on the logo

provided by the client. The PSDs were coded according to responsive standards, making the website an “all-size” compatible.

We have built the website using WordPress CMS. Features like WordPress blog, form, responsive theme based on the design etc. were developed.We have also configured the admin back-end to manage the front-end by using WordPress plugins; and have also uploaded content/images provided by the client to the website.

Ninja Guess - An iPhone/iPad/Android/Facebook Game

The client approached us with a requirement to devise a multi-level game. The game was expected to be played on iPhone, iPad, Android devices and on Facebook as well.

Ninja Guess is a game where a fictional character kindaps the loved ones of the player; and the player is expected to use his/her intuition combined with their agile finger

cutting skills to reveal and guess the way through the game in different countries of the world.

We have completed the project requirements and completed the free and full versions of the game and deployed them successfully. The game is live and is available for downloading now.

Platform:

Flash & ActionScripts
iPhone & iPad
Design HTML & CSS

Application:

Mobile Applications
Website Development
Website & GUI Design
Facebook Application

Reviews

Sort by

WordPress Theme Implementation for e-Learning Startup

“With SynapseIndia, I get those regular updates, so I know exactly where they are.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Synapse developed a WordPress theme and custom learning management system for an educational startup seeking an easier, scalable CMS.

The Reviewer
 
11-50 Employees
 
Minneapolis-St. Paul, Minnesota
Founder & CEO, e-Learning Startup
 
Verified
The Review
Feedback summary: 

The three busiest learning management systems have more than 5,000 visits per month from learners. Synapse was highly communicative, sending daily updates and ensuring that multiple projects stayed on schedule. Their consistency and communication built an ongoing relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

My company is called Mortimer James Media. We offer learning through media. We have also built a couple of software products. Much of that work was done by SynapseIndia. I also work in a couple of companies where I help outsourcing some of their work. For that, I use the companies I'm familiar with.

What is your position?

I'm the founder.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with SynapseIndia?

We've had a WordPress site for about a year. We wanted a new theme. We were using WordPress and other software for learning management, and we were getting a little tired of most learning management systems not having any CMS [content management system] capabilities, specifically being able to create a site for learners, before they even logged in – basically, a home page with marketing elements. Then, they would be shown the learning management part. We designed a concept for creating a learning management system in WordPress, and we hired them to do the development work – creating the actual theme, and a couple of plug-ins.

SOLUTION

Please describe the scope of their involvement.

I would say, from the time we started, until the theme was completed, maybe three or four developers worked with us.

We initially branched out to them for design work. We had done initial designs and, during the development process, the initial ones weren't cutting it for us. They weren't visually appealing any longer. We asked them to do some of the other design work as well as the development. There's also been a ton of testing they did for us from both database quality assurance, to user testing.

How did you come to work with SynapseIndia?

I already had accounts on various freelancing sites, such as oDesk and Elance. I had already encountered them through propositions for other jobs that I had posted. I put them in my favorites list and when it came to this bigger project, I preferred to have a bigger company, where I knew that I wouldn't be depending on one or two developers, who might change their whole life, and not be developers anymore. A bigger company could offer me developers and, if those developers left, they could throw others into the project. Since I already had a history with them, and their proposal for this project looks good, we made a deal.

We hadn't considered other companies. Every time that I post something on one of the freelancing sites, I will get many proposals and check them over. When it finally comes down to whom I decide to go with, there specific arguments: if I'd done work with them in the past, or whether I'd put them in my favorites list, their portfolio, the reputation they have on the site – whether it's three, four, five stars – and their specific history with the tools that I need them to work on. In this case, with WordPress, it's PHP, HTML, JavaScript, and such.

It's very nice to have a tool where me and my team can get in a room, throw it up on the TV, and go through 10 to 20 proposals, weed some out, and narrow it down. Typically, there are that many good ones. It's a testament to say that they rose to the top of a big list.

Could you provide a sense of the size of this initiative in financial terms?

It was between $120,000 and $150,000.

What is the status of this engagement?

They completed the most recent milestone for us this week [December 2015].

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We have several instances of our LMS running at the moment. The busiest three have more than 5,000 visits per month from learners.

How did SynapseIndia perform from a project management standpoint?

One of the reasons I liked them from the start, and I continue to like them, is that they work really hard to make sure that communication is not an issue. If anything, they overcommunicate. Ultimately, I like that. I would rather know ahead of time, than trying to pull it out of them, if something is delayed, or isn't going as planned. There's daily communication, including updates. They will initiate either a phone call or a Skype IM session if there's something they're not sure about. For the most part, we prevent any problems or rework by making sure everyone's clear about what the plan is upfront. I'm very happy about the way in which they manage their projects.

What distinguishes SynapseIndia from other providers?

I've worked with lots of other freelancers and contractors from India, The Philippines, Japan, Vietnam, Canada, and the United States. Many of them do great work, but they don't communicate, so sometimes you're left hanging with regard to how far along they are, and when the piece you're waiting for is going to be sent. Often, those people do send it on time, and it's good. Still, when you don't know, you start to get a little anxious about whether they're still working on it. With SynapseIndia, I get those regular updates, so I know exactly where they are. It makes it easier for me to send that information along to our team and our stakeholders.

Is there anything SynapseIndia could have improved or done differently?

They work on daytime hours in India. That was my preference at the beginning. There are many people who will work overnight for them so that they're available during daytime in the United States. I've had good experiences with that, but I've come to see that, working that schedule night after night messes with your body. I preferred that they would work during the day. However, since I also use them to support the learning management system, such as if someone would send me a ticket here during the day, I would like to know that there's someone awake there to handle it if there's something I'm not able to troubleshoot locally. We haven't crossed that bridge yet, though, so I'm not certain they offer 24-hour support.

The other thing would be their use of English and grammar being a little bit off. I would recommend to anyone to work on that constantly, to make sure they sound as professional as possible; especially with someone in the U.S. who might be less forgiving with the way a foreigner speaks. Right now, I'm stretching to find areas of improvement, really.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

e-Commerce Development for Jewelry Tool Manufacturer

“We find them easy to work with, and they've always stayed on top of things.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
Project summary: 

Synapse migrated several retail sites from Network Solutions to Magento. They also built an additional wholesale site in Pixafy and assisted with optimization efforts.

The Reviewer
 
1-10 Employees
 
Bay Shore, New York
Owner, Jewelry Tool Manufacturer
 
Verified
The Review
Feedback summary: 

Synapse delivered products that were as close as possible to the original specs and drawings. They were easy to work with and always kept communication open and honest, leading to a positive development experience. Their dedication and skill built an ongoing partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We manufacture and sell jewelry tools. We focus mostly on metal stamping, for people who make stamp metal jewelry. We actually make metal stamps that they use, and then we make all the blanks and everything that they stamp onto. We use retail and a wholesale approach.

What is your position?

I am the owner of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with SynapseIndia?

We previously worked with another company, who had built out the wholesale site for us on Magento, and then our retail sites were all on Network Solutions. We wanted to migrate them to Magento, so I hired Synapse to build out the retail sites onto our existing instance of Magento. They also built another whole site off the wholesale one.

SOLUTION

Please describe the scope of their involvement.

We designed the site and provided them with all the PSDs [Photoshop documents], and they just built it out off that. That was pretty much their function. We had three people working on our website, and there was a project manager. There were other people that I think would get involved here and there, but it was mostly the same two or three people every day.

They've been helping us to optimize the site a little bit with performance speed, trying to improve the page load times. As far as testing, we've been doing that in-house.

How did you come to work with SynapseIndia?

The wholesale site had a lot of customization to it, so we wanted to do that one here in the United States, with Pixafy. The guys overseas are a lot cheaper, so I just wanted to identify a good overseas company. I looked in some different places, I think the main one was Elance. I was looking for the top Magento developers there, and I found them.

Could you provide a sense of the size of this initiative in financial terms?

I would say it's probably between $10,000 and $20,000.

What is the status of this engagement?

They completed the initial project at the beginning of August [2015]. We're currently building a wholesale site for the retail side, so they're working on a new site for us. After that, I have another site I have to build onto. This will be a long-term engagement. 

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The only thing I can think of is maybe the number of deliverables we had with them. The primary measurement has just been how close they could get to our drawings and our specs. The overall success of the site really doesn't have to do with them, as far as improving the conversion rate or something like that; that's more on us. I can't say I have any real metrics. Anecdotally, we've definitely been pleased with the engagement. We find them easy to work with, and they've always stayed on top of things.

How did SynapseIndia perform from a project management standpoint?

As far as budget, they were very affordable. I was happy with the cost. We did it on an hourly basis, and that seemed to work out well. As far as scheduling, there were no hard deadlines for this one. It took longer than I expected, but I don't think it was really their fault. I know from doing other projects that these things tend to drag on, so I'm not going to get on them for that. SynapseIndia was very responsive throughout the process and always gave me a heads up when things weren't going to be delivered exactly on time. Plus, they always included an explanation. It wasn't like, "Hey, this is going to be late." They gave us constant updates.

What distinguishes SynapseIndia from other providers?

With Pixafy, it was always hard to get their attention. I had to fight with them for them to work on it. These guys are almost like overstaffed. It was almost like they're sitting around waiting, getting on me to give them stuff to do, so that was a good thing.

Is there anything SynapseIndia could have improved or done differently?

I would just say the only thing that was a little frustrating was getting the site to our specs. We held them to a really high standard and, in the end, they were able to do it. We wanted every pixel on that site to be as we had it in our PSDs. For the most part, they were able to do that. There was a lot of back and forth on the front end sometimes, and it got a little frustrating. In the end, it turned out fine.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    There wasn't a hard deadline, and they were always available.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We got the site that we designed. We had some customizations in there, and it wasn't the easiest thing.
  • 4.5 NPS
    Willing to refer

MySQL and PHP Development for Medical Billing Firm

“I have to admit, I was more than happily surprised with their work.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. 2015 - Ongoing
Project summary: 

Synapse developed a custom MySQL and PHP solution that made it easier for physicians to enter billing information. They are currently working on additional features.

The Reviewer
 
11-50 Employees
 
Ontario, Canada
Project Lead, Asus Medical Corp.
 
Verified
The Review
Feedback summary: 

Synapse successfully submits deliverables on a weekly basis, with little to no errors. Their communication was very efficient, and they were fully capable of understanding milestones and filling in any gaps independently. Their documentation methods were also a strong quality.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We're a billing services company for medical health care. In the past, it has entirely been paper driven, where we collect the routing slips, input the appropriate codes, and upload them for the recipient, primarily in the province of Ontario, Canada. We are making a shift, though, moving towards making an application with a mobile app, which simplifies the process for the physicians to enter that information, and that's what we're using SynapseIndia for.

What is your position and responsibilities?

I am the project leader for the development, so I look after all development activities.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with SynapseIndia?

We had the initial development done by a company in Washington, D.C. We weren't very happy with them, so we repatriated it through various references to SynapseIndia. I've been working with them now since early August of this year [2015]. We were at the early stages of the development of the system, so we had a beta version available, but there was more to be done within general function and also in the very specifics and the rules behind billing. I've been working with them to get delivery of those particular features.

SOLUTION

Please describe the scope of their involvement.

We have about one and a half people working on our project, not including a project manager. They do have a project manager but, in fact, I have not really had a conversation with that person. We were interacting directly with the developers.

The core technology is the MySQL database plus the PHP front-end. We have mobile apps, which are hybrid, and we use Cordova to configure them for iPhone. It's derived originally from MIT, and Sun Java incorporated with the ones who actually commercialized it. Not many people use it, but since Sun Java is the company that did the development first, we've been using that still. It's an open source technology.

How did you come to work with SynapseIndia?

The owner of this company is a member of the Entrepreneurs Organization. The person who actually is the CEO of SynapseIndia is also a part of that organization. They tend to favor their own members first, so my owner recommended them. I've had conversations with them and talked to them, and I was pleased with what I heard. I parceled up the initial development to be in small enough packages that I could assess their abilities, and that's proven wise.

Could you provide a sense of the size of this initiative in financial terms?

We tend to run about $750 per week. I think we're starting to look at maybe $6,000, so it's not a great deal.

What is the status of this engagement?

We've been going through a series of milestones, and the most recent one was last week [October 2015]. We've been reaching milestones, I would say small development packages, once per week on average. It's a rapid development method we're using – very agile.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

I don't actually track specific metrics on an administrative level, but I do have them from an overall point of view. I typically want to see a deliverable once every week, and I am achieving that. In terms of quality, since I'm doing the testing, I pretty well have an idea of what I want out of the assistance, so I tend to be pretty happy with what's coming out at the moment. I'm not using other metrics because the team is small enough, and our delivery is not a huge one. We've elected just to go with those simple metrics.

I have to admit, I was more than happily surprised with their work. I've worked with offshore companies before and found that they are typically affordable, but you tend to have to be very careful about how you specify, what you say, and to make sure that when you have conversations, both sides fully understand what's being said. I've had three people work with me from SynapseIndia, and I found that they speak very good English, so I have no problems with misunderstandings.

The second is, they seem to understand what I'm saying fully. They're very capable of conveying their questions and concerns, and they tend to be pretty forthright with areas where further clarification is required. A tendency could be, "Well, you only told me to do this." Whereas they are pretty engaged in terms of the fundamental process by which the application is going to be worked.

There seem to be many festivals going on in their region right now. Of the three developers that I work with, one of them will actually go off and a second will fill in. Their team structure is such that the person who fills in has been doing work on it prior to that, so they're fully informed, the handoff is well done, and there's no drop in pace whatsoever in taking on that added responsibility. I've been pretty happy with that.

How did SynapseIndia perform from a project management standpoint?

I've had offshore experiences before, so instead of giving them a lump sum of requirements, I've given them a roadmap with the specific development items that we would have in mind. Then, I specify further as we would get closer to each milestone, and give it to them. I actually have a daily call with them in order to clarify the requirements and answer questions, and that's gone extremely well.

I tend to participate and do the user-acceptance testing of what they've completed for me, so I'm pretty intimately involved with what they're doing. In that respect, they don't need a project manager, that's pretty well done by me. I haven't used any project management tools, except for tracking on a spreadsheet. It's not complicated enough to need Microsoft Project or anything like that.

What distinguishes SynapseIndia from other providers?

SynapseIndia is very good at documenting what they do. We have a method for exchanging documentation and information. They submit progress reports once a day, so I get to see what they've been working on. We have a call once a day.

Is there anything Synapse India could have improved or done differently?

I don't think so, the reason being is that it's not complex work. Some of the requirements are complicated, but they are such a small team, I don't think there's much that can be improved on. The only other area we're going to be delving into is, we're going to have them help set up our production cloud environment as well. The only thing I'm going to keep in mind is how coordinated are they between their development and infrastructure people. I haven't seen much in that regard yet, so there's not much to comment on.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    on the proviso that they get to do the final evaluation, but I'd have no hesitation of recommending them.

WordPress Implementation for Event Organizer

“All of the developers have always been available there. They've been brilliant.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2014 - Oct. 2015
Project summary: 

Synapse redesigned a responsive Wordpress website to make it easier for users to browse, manage, and book tour packages. Other features included the trip management and social media sharing.

The Reviewer
 
1-11 Employees
 
Bournemouth, United Kingdom
Mark Harris
Partner, Clear Cut Weekends
 
Verified
The Review
Feedback summary: 

After the site launched, there were slight improvements across the analytics board, from page views to user signups. Furthermore, the site was newly accessible to its mobile users. Synapse's continuous reporting and constant accessibility made it easy to make adjustments during the process.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We're a United Kingdom-based touring operator. We arrange very specific holiday or group trips. In the United States, you know it as a bachelor party or a bachelorette party. We organize what in the U.K. are called stage and hen weekends. We only arrange trips within the U.K., so it's U.K. customers traveling to cities in the U.K. to celebrate.

What is your position?

I am one of the partners and owners.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with SynapseIndia?

We've been around for about 10 years, and in that time we redeveloped the site three or four different times. I think our last experience, we had it developed in .NET, and it wasn't responsive. We got to a point where we needed it redone again because we had it done just before the whole tablet boom – before the iPad came out. We needed it done again, but development in the U.K. is quite pricey, and not if you use overseas developers.

SOLUTION

Please describe the scope of their involvement.

We gave them the job of completely redesigning the site using WordPress, so it could be edited easily and changed in the future, and introduced many more features, bits and pieces to it. The undertaking was quite large. We have to deal with people browsing through packages, individual activities, group members being able to pay for their bit of the packages as a whole, and all sorts.

The size of the team has varied from one person up to five people, depending on what's going on at any given time. During the entire period, there has been probably 10 different people working on it.

I've used WordPress for other projects myself, I know that its open source, so any of that code isn't going to be compiled. We had issues in the past with developers disappearing, and compiled code can give you some issues, so that was part of the decision to use WordPress. Secondly, a huge number of websites run on WordPress, so you have the support there, and you can edit things yourself. A competent non-technical person can make changes and tweaks on their own, and that was important to us as well because we have a number of people on staff that aren't developers.

How did you come to work with SynapseIndia?

We used Elance to find them. You post the job on Elance, you get people to bid for it, and then it's sort of finding that combination between price, expertise and good reviews – something like using TripAdvisor to pick a hotel. SynapseIndia proved to be the right choice, and they're a big company, they're not one or two developers in some small office. They have a lot of people on staff and a lot of depth to their knowledge. If the product changed in any way, I knew we wouldn't have to stop working with them because they've got experts in just about every field.

Could you provide a sense of the size of this initiative in financial terms?

It's been probably about $50,000 so far.

What is the status of this engagement?

We still do bits and pieces now. The job started last July [2014], and we went live in December last year. Then we kept on doing tweaks and changes and adding new features in. We've been working with them for more than a year now. A milestone will be completed tomorrow [October 2015]. Before that, it has just been minor tweaks, not any major milestones.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

Their work was mostly user features, for when people become customers, rather than when they first visit. The big push to the site this time around was related to being able to manage the bookings, both for us and for the customers themselves – managing their groups and inviting their friends – those sorts of things. In the sense of whether the site performs better or worse for getting new customers, it's on the par because the designs of all of our previous sites have been good, including this one.

This job is more about functional improvements, rather than attracting more people generally. Bounce rates are about the same. I've done a comparison of January 1, 2015 to September 22 of this year, and compared it to last year. Everything looks positive with slight improvements across the board. Sessions are up, users are up, page views are up, pages per session is up, average session duration is up, and all is good. The big change for us was making the site completely responsive, so that's helped. In the U.K. now, probably 50 percent or more of visitors are using not just phones, but iPhones and other devices, like Android.

Their working day fits in with different time zones. They work long days. You might not have all of your development team all the time, but there's pretty much somebody working on your site from when they start in the morning to when they finish, which overlaps with the U.K. working day. That's been very beneficial.

How did SynapseIndia perform from a project management standpoint?

SynapseIndia was able to deliver all their assigned milestones on time and within budget, without any major defects in their work. It was a moving target for a lot of the stuff, so we didn't really have major deadlines because we obviously had a working website. They've been good. When needed, they've added a resource and got the job done.

What distinguishes SynapseIndia from other providers?

I can tell you something that I like about them that distinguishes them from offshore, onshore, and all providers: you don't give them a job and then they disappear, and then come back two weeks later and go, "Here it is"' Every day, you get an update on what they've done. Because we've used Elance, we can look at their Work View to see a screenshot every hour, being able to spot a problem as it's happening.

A number of times, I've seen the screenshot and thought, "Oh, hang on, it looks like they're going slightly in the wrong direction there," and been able to get onto Skype to give them some feedback. They're always on Skype. All of the developers have always been available there. They've been brilliant.

My previous experience is, you give somebody a spec, they go away for a couple of weeks, come back with a mockup. You say, "OK," and they go away for a couple more weeks, come back with a full working site, and you're like, "No, that's not what we had in mind at all." This experience has been a case of every day you can see what's going on, and you don't have that whole, "Well that was a wasted two weeks." Or worse, it's a wasted half a day, or something like that, which is amazing. I guess transparency of development is what impressed me the most.

You can give them chunks of work, and they will still get in touch with you with any sort of query. It's almost as if the developer sits next to you, and you can give instant feedback, rather than building up a ton of work to test or review. Everything works very smoothly.

Is there anything SynapseIndia could have improved or done differently?

Not really. They work most Saturdays. There were no problems of a language barrier or anything like that – everybody's good. Offhand, I can't think of anything.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    because nothing's broken.
  • 5.0 NPS
    Willing to refer
    I've already done that.

Drupal Module Development for Computer Software Firm

"Synapse India consistently delivers their assigned work on time and within budget."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Synapse provides additional Amazon Web Services and Drupal resources for a computer software firm. The majority of work involves developing custom modules and debugging configurations.

The Reviewer
 
1-11 Employees
 
Sacramento, California Area
Vice President of Development, Computer Software Firm
 
Verified
The Review
Feedback summary: 

End users have been very happy with the products built by Synapse. Their work is consistently reliable, with little to no bugs, and they are able to scale resources depending on need. The team is highly personable and equally professional, creating a fruitful long-term relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We do advanced, private intranet-type web development. We build them and host them for nonprofits and commercial businesses.

What is your position?

I'm the vice president of development.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Synapse India?

We were looking for someone to use long term as a partner, in doing advanced work with Drupal. In the past, we've struggled with more demanding projects that required custom module development and integration with other systems. Because we have limited resources here on staff, we decided that we would find a partner to provide a more long-term solution to our needs. Going offshore was a priority since we wanted to take advantage of more affordable development talent. 

SOLUTION

Please describe the scope of their involvement in more detail.

So far, we've utilized them for Drupal projects, as well as Amazon Web Services. They've worked primarily on developing custom modules rather extensively, working with standard Drupal contributed modules to customize those and build them out. They fix and debug any kind of inconsistencies or problems in the configurations. I would say that it's mostly custom development and custom modules.

I connect with the developers one-on-one every night. We've asked to work with only their senior level developers. If they do bring other people in for smaller tasks, we want to know that they are supervised by the senior people.

How did you come to work with Synapse India?

We found them by doing a query on Elance. We put out what we wanted, and they were one of the respondents. We were flooded when we first posted the job, and there were around seven or eight that we figured were potential candidates. We were only interested in actual firms, not individual freelancers, as we were looking for long-term development, and we knew we were going to need a variety of skills.

Our goal was to work with one firm; it would make it easier if we could find everybody in one organization. That has turned out to be crucial to our successful relationship with Synapse India. We have to work with people who know AWS system administration, as well as Drupal, and databases, and all that stuff. We selected them, and it worked out well.

Could you provide a sense of the size of this initiative in financial terms?

We're probably approaching six figures at this point.

What is the status of this engagement?

We started working together around December of last year [2014] or maybe January, and our relationship is ongoing. We're working with them every day for the last year, including last night.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The end-users don't know who our third-party resources are, but the customers are very happy with the products we're building. Overall, their work is very reliable, and we rarely have to send work back for bug fixes. More importantly, they have the ability to ramp up and down based on our project needs. That's really important to us because sometimes we aren't able to give them that much advanced notice, but they're very flexible.

How did Synapse India perform from a project management standpoint?

Synapse India consistently delivers their assigned work on time and within budget. We don't use any specific project management tools. We create specs, send those to them via Elance, and we connect with them daily through Skype.

When working with an offshore team, it's important to provide detailed functionality requirements and have good, transparent communication. By doing those two things, we've had a good experience with them.

What distinguishes Synapse India from other providers?

We like the people that we work with personally. We find them very personable. Their English is pretty good. I wouldn't call it perfect, but it's very easy to communicate with them. Their writing skills are good. All of that makes it easier for us. They pretty much do what they say they will do, generally on time. In development, things do happen unexpectedly that affect the schedule, but that's just because things happen. I have no complaints whatsoever.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I find them very competitive – not too high, not too low.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    Absolutely.

Web Development for Consumer Products Firm

“...We just have such a good system down, where requests are made, and requests are fulfilled.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Synapse designed and developed an e-commerce platform that allowed users to customize furniture pieces and view pricing in real-time. The relationship is ongoing.

The Reviewer
 
1-11 Employees
 
St. Paul, Minnesota
CEO, Consumer Products Firm
 
Verified
The Review
Feedback summary: 

Synapse earned praise for their excellent code quality and project management. They worked independently and delivered detailed reports on an ongoing basis. At any given time, there were 6-8 developers working on the project, and the overall workflow was highly structured and efficient.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We’ve been getting ready to go online for two years, into the area of senior furnishings, which is a business-to-business model that provides goods and services to continuing care retirement communities. With that, we’ve been using Synapse to help us with our online presence.

So essentially once the site goes live, we’ll be the only site in the United States that is open to the public, servicing 60,000 businesses. I’m trying to capture that market share and then going global three months later. My background is an architecture in that industry, for close to ten years, so it was just realizing a market gap and trying to take that to market. That’s pretty much the thrust of the business model that we’re working on at the moment.

What is your position?

I am the CEO of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Synapse India?

The involvement was taking the idea to an actual operational interface. I purposely had targeted that Southeast Asia region, having previous experience in Bangalore, working with other Indians, I knew I wanted to be in that area. Once I found a few companies, I was looking at their project tracking, project reporting, and how they actually manage their projects. I needed to be able to trust them because they had never worked with the visualization software that we had used, and they had to write new code for that.

They appeared to have those type of skills, but they had no way to prove it. After multiple discussions, giving them a chance to move forward, each time they took that step, they did the step properly. Very quickly, within a matter of a few weeks, the whole project was offloaded onto them.

SOLUTION

Please describe the scope of their involvement in more detail.

The process was quite straightforward. I had the business model all figured out on how the e-commerce site works. I did not want to rely on Synapse for the design of our graphical interface. The problem is, we’re doing a Western-built website, and Eastern people can’t understand how Western people relate to brands and content. They know what to do for the average person, but this is a highly specialized approach.

As a result, I had actually created all the .psd cut sheets for them. I had some preliminary ones that I gave to them prior to hiring, to see if they could grasp what I was trying to do. Once they had the complete .psd cut sheets, they took off with that. We were able to implement what we needed to implement and then figure out the code issues that we needed. Basically, our project is like La-Z-Boy.com; you can look at your sofa and put a piece of fabric on it. On our site, customizable furniture is just one aspect of it.

With over 1,800 different selections, you’re able to do a customization and see that price change in real time, and then have all the technical data available to you at your fingertips, that the architect or interior designer would need in health care design. Users have all this wealth of information, they have the ability to customize, and since we cut out all the middlemen, they're basically dealing factory-direct.

There’s a trend in the factories to do this now, so we’ve got agreements with multiple factories. The ability to bring that visualization software into an e-commerce environment is what Synapse had to get their hands around, and they were able to do that successfully.

How did you come to work with Synapse India?

I discovered them through Elance. I had other contacts outside of that, but Synapse just seemed to be able to address all the points as requested, as opposed to trying to steer me in another direction. It seems most outsourcing people, especially in India, are very channeled in one direction. There’s great production, but no creativity. I was vetting pretty close to 50 companies before I chose Synapse. Out of the 50, there were eight serious contenders. Out of those eight, I sat down and pushed to the next level to try to get more in-depth, and Synapse was one of the four.

I actually look at the most basic feedback, and that is response based on time, and whether they answer questions or not. You have two types of people. One that is overly assertive, that wants your business, and one that just does... Being in architecture and project management in multimillion-dollar developments, I see this all the time. You can tell when somebody knows what they’re doing in their job and responds appropriately. Others are trying to get you so they can get up the ladder.

Synapse was able to offer the appropriate responses, in the appropriate fashion, in an expedient manner; that shined out. All four companies were fairly equal. One was much higher priced, which stood out as a negative, and when it came down to making that final decision, that’s why I decided to go with them. It was their response time. That was the only thing that really stood out when you compared them, from what I could see on my end. Because Elance doesn’t provide a whole lot of information for you to dig into.

Could you provide a sense of the size of this initiative in financial terms?

Hard dollars to Synapse, I believe it was close to $20,000. Supporting dollars to get to Synapse is about another $80,000. So total investment around Synapse is close to $100,000.

What is the status of this engagement?

We’re still maintaining an ongoing relationship with them. I told them they’re stuck with me now. They’re very happy about that, but it’s like, ‘You guys aren’t going anywhere.’ Actually, I owe them a couple of recliners and I have to fly over to India and pick them up for them.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The only way to measure the quality of work is to perform some internal evaluations, drawing from what I know and what my associates and investors know, but as far as their quality of work, I give them an A+ for delivery. Synapse is a production firm, not an artistic firm. I don’t want to pigeonhole them and say that they can’t do artistic work, but I need to be honest. If you’re going to do anything creative with Synapse, as far as not related to programming, not figuring out how to do programming, if you say, ‘Make me a pretty thunderstorm with red clouds,’ they’ll do it the Indian way, not the American way.

It’s a cultural difference, not an efficiency issue. Some people don’t realize that, and when you look at Elance and you see people that slam people from Pakistan or India because they can’t do what they want... One thing I learned while working in Bangalore is that if you want something implemented with a firm, you need to be extremely clear and concise on what your end goal is and how you’re going to get to that end goal. If you leave that to the firm, it will usually go sideways.

How did Synapse India perform from a project management standpoint?

Regarding project management tools, I was just relying on Synapse. I think people do best when they’re left to their own devices, and not trying to force them into your system. So I adapted to what they were providing me, and their follow-through with the reports and updates never faltered. I think once in two years I reminded them twice, and it was ‘Don’t forget to dot the I and cross the T,’ that’s how complicated it was, but there were no serious errors on their side. If anything, there were a couple of times where I didn’t deliver quick enough, because they are very fast in what they implement.

There was nothing throughout the whole project where I had any serious issues with anybody. I had a total of 6-8 people working on the site at any one time. We always dealt with one project manager, which I really like, because that just gives accountability to one person; there was no shuffling around internally, ‘Well, you need to talk to Joe, that’s his side.’ So if I had an issue with something that I thought could be dialed up or changed, I only had one point of contact.

What distinguishes Synapse India from other providers?

If I had future proposals needed or anything like that, I dealt with Shankar because he’s the project captain for just getting the work, and then the project manager implements the work. It was very nice and fluid in that sense. When I’m communicating, I don’t have to worry about who else I’m talking to, so they handled it in a very professionally structured manner. I think it’s rare to find such adept project managers from Indian providers, so I really appreciated their approach.

Is there anything Synapse India could have improved or done differently?

Not that comes off the top of my head, because we just have such a good system down, where requests are made, and requests are fulfilled. I did not really have any trip-ups with them. If I had not had previous experience in India, I’d probably have a different perception of it. However, having previous experience in India based on other Indian firms, I put them at the top of their game.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We always came in under deadline.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d recommend them to anybody that’s not competitive in my field.

PHP Development for B2B Services Firm

"SynapseIndia was very fast and resilient at addressing things that we needed."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Synapse built a web solution using PHP with the MySQL database jQuery. The platform was built to provide a better product trading experience for users in the B2B automotive industry.

The Reviewer
 
1-10 Employees
 
Tampa, Florida
Project Manager, B2B Services Firm
 
Verified
The Review
Feedback summary: 

Synapse has successfully reached every project milestone. They quickly resolved any issues found during a thorough 30-day testing period. Their availability and responsiveness were especially noteworthy, and team even worked on some weekends to perfect the project.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We're a business-to-business site. It's a network site that has to do with trading products in the automotive industry.

What is your position?

I am the project manager. I was in charge of the whole project with Synapse India.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with SynapseIndia?

We looked at 35 different companies. The reason why we ended up using them is because they truly understood our work and what we needed to accomplish. I had built this particular application in the past with two other teams. One was an outside consulting team, and the other one was a team that was hired in-house at the company that I was working at. This is the third time I built it, so I knew exactly what was needed. The reason why we moved forward with them was that they really took the time to try to get an understanding on what we were trying to accomplish.

SOLUTION

Please describe the scope of their involvement in more detail.

A hundred percent of the project was given to them. The main technology used was PHP with a MySQL database, jQuery. The graphics team was made up of two people. The whole team was about six or seven people, and we were assigned a project manager.

How did you come to work with SynapseIndia?

We used a third-party site that connected us, and then from there we went through the bidding process. Eventually, we spoke with them through video conferencing and ended up selecting them. Geographically, they were undesirable. I would have preferred them in my city. Cost was the main concern, along with their understanding of what we needed in regard to the development background and tying everything together. Delivery time was important to us, too. They hit three out of the four key criteria.

Could you provide a sense of the size of this initiative in financial terms?

We were in the range of $10,000 to $50,000.

What is the status of this engagement?

The most recent milestone was completed three weeks ago [August 2015]. We still have an ongoing project. We actually did three stages with them, along with two upgrades – three websites along with two upgrades. We have another milestone coming up right now.

RESULTS & FEEDBACK

Could you share any statistics, metrics or user feedback from this engagement?

They hit every single benchmark. They were really good. They have a 30-day debugging period. Some companies only offer two weeks of testing. In 30 days, we found some issues that we had missed during the original testing, and they resolved them – no problem. It was nice that they did that. They work every other Saturday, which was nice, too.

How did SynapseIndia perform from a project management standpoint?

It was a project that was four months on stage one continuous. We had interactions daily via Skype. They were available every day to address issues and accept feedback. We tested daily, and we gave new or revised instructions daily. We were very impressed with their level of availability and responsiveness.

What distinguishes SynapseIndia from other providers?

The speed of how fast they can do things. I've had situations wherein I've hired consulting teams and if we needed to make a small change that takes 10 minutes to code, but it would take an hour just to do the paperwork. SynapseIndia was very fast and responsive at addressing things that we needed. In addition, when details were left out in the scope of work, they just resolved it because it was part of the business.

I've been working in this space for quite a few years, and I was surprised at the things I had left out of the scope of work. Synapse was able to help me fill in the gaps, so that the timeline wasn't slowed down too much. I also really appreciated that.

Is there anything SynapseIndia could have improved or done differently?

I would have liked to video Skype with them. Basically, we're text Skyping our team. It would have been nice to have video Skype, but I understand why they wouldn't. That probably would have been the only thing I would have wanted, the video-Skyping. I figured it was because their written English was superior to their verbal skills, so it was for the sake of efficiency and understanding.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would highly recommend them.

Web Development for Online Medical Information Resource

“[I]t’s rare to find such adept project managers from Indian providers, so I really appreciated their approach.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

SynapseIndia developed an online education network's robust e-commerce site to help expand their online presence.

The Reviewer
 
1-10 Employees
 
United States
Founder and CEO, Online Medical Information Resource
 
Verified
The Review
Feedback summary: 

Based on internal evaluations from staff and investors, SynapseIndia successfully delivered across the board. One website feature enabled users to customize products before checkout and view updated prices in realtime. The agency's project management was cited as a strong suit during development.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

We're an online support and education resource and network for patients who are going through knee replacement surgery. I'm an orthopedic surgeon, and I designed a website and an iPhone app, heavy into social media, to manage those resources.

What is your position?

I am the CEO of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with SynapseIndia?

I used another organization to build the initial iPhone app and website. I would say that I had a poor to fair experience with this previous provider, in the delivery, the timelines, and the quality of their work. That was done under a contract where we had a set price for the entire project. After we finished the entire project, ultimately we were delivered a product that was fairly close to what we were looking for, but on a timeline that was extremely delayed, and I didn't feel comfortable staying with that organization for long-term maintenance and future projects to be done. That's when I sought out other options, and I got in touch with SynapseIndia.

SOLUTION

Please describe the scope of their involvement in more detail.

Initially, their scope was very limited, because I didn't know them, and I didn't have specific referrals other than feedback that I got from Elance. I decided to assign them a couple of small projects that I knew I could have control over, and they didn't need a huge amount of access to my core resources, in order to see how they worked. I wanted to get a better experience with an IT [information technology] group than what I had last time. They pretty much delivered exactly as expected, and I continued to grow my level of comfort to the point where they are exclusively managing all of my IT needs for the company.

As I saw their work, it didn't really stop, because it turned out there were a lot of things I needed to get done. There were a lot of things that I needed to have fixed in the infrastructure side of the website. I haven't really had them do any work on the iPhone app, but on the website. As I continued to have them do more infrastructure work, it somewhat snowballed into more work that I wanted to get done.

It started out as maintenance work that I really needed, and there were some core things that I needed to have fixed, that the original development team just didn't code correctly, and it created persistent issues. They were doing a lot of bug fixes. One of the major projects that I did with them, after they had worked a lot on the website, was to redesign the website specifically to become fully responsive. They didn't do necessarily very much change in the design, but they took the entire website, which is kind of complicated and made the entire thing responsive.

How did you come to work with SynapseIndia?

It was through online research. I found them through Elance. I tried finding some local people that potentially could do the kind of work that I needed, but the work that I needed was too complex and sophisticated with too many different systems that needed to be managed. There were no IT people who were local, from people that I knew and could get in touch with. I got a referral, just to go to Elance, from an IT person that I know well. 

Could you provide a sense of the size of this initiative in financial terms?

I would say probably an initial investment may have been about $2,000 or so for the first few projects.

What is the status of this engagement?

I'm continuing to work with them almost every day. It's been just about daily since I started working with them.

RESULTS & FEEDBACK

Could you share any statistics, metrics, or user feedback from this engagement?

They have been able to deliver on all the things that I've requested from them. They've been successful in everything they've done. Working with IT people, I learned that it's never 100 percent exactly perfect, it's just the reality of it, especially when you embark on a large project. There's always a little bit of stumbling along the way. What I've found is, the best way to measure a company's worth is how they manage those occasional mishaps. Not necessarily whether they hit them or not, but how they manage them. The people I'm working with have been able to manage those very effectively.

How did SynapseIndia perform from a project management standpoint?

I used Elance to oversee their progress. There's a third-party website that allows you to see snapshots of their computer screens every half hour or something like that. You can actually look to see if they're spending time on your project or if there's a screen that may be unrelated. For a very long time, I was reviewing these very diligently. I think I've only denied one screenshot of the thousands that I've looked at. Honestly, I don't look at them very much anymore because I see that they're working on my project.

I can see that the time they're putting in is relatively accurate for what I think it should take to do individual projects. I give them very specific projects, and I can see that the time that they're taking makes sense. I've had probably three or four experiences where I've asked them to give me an estimate, to have a set of what the cost is per hour, and they've been very accurate on those times.

What distinguishes SynapseIndia from other providers?

They'll communicate with me through Skype when they want to talk more directly about certain issues. The thing that I like very much is that every day, through Elance, SynapseIndia gives you an update. They give you a report about what they did all day. They give you screenshots, links, or whatever to show you what they did, and you can give immediate feedback to them.

Every time you send them a response, like, "Hey, this is the thing that I see that you did, and we have to make this change or that change" the very first thing in their morning, they will send you a response telling you that they got it. Then, by the end of their day, they'll send you another message outlining each individual point in your specific response that they've gone over, they've fixed, or they're still pending a fix on. To me, that is very helpful.

Then, like I said, sometimes they'll Skype with me if they want to talk a little bit more. We've done some other things like screen sharing, but that's not very common. We haven't found that we needed it a lot.

I have two project managers: one on the infrastructure side and one on the design side. The actually work is then divvied up to various people, but the work product that comes out is pretty consistent. Having one person as a point of contact, and running the whole show really works for me. I think it's the best way to do it.

Is there anything SynapseIndia could have improved or done differently?

There's always room for improvement. The only thing I can say is I'd love it to be a 100 percent perfect each time, but it's not. That's just the reality of life. If they could improve anything, it would just be always getting it done correctly the first time, but that's not a very significant criticism because they don't have a lot of issues with the coding. Sometimes, they don't get exactly what I'm looking for but, compared to my experience with the last developer, it's much better. It's not a harsh criticism.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer