Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
We rely heavily on SVAPS Systems and use an Agile process for tracking everything. The collaboration has been more operational and hands-on, so I couldn’t provide any simple metrics.
There are quite a few people from SVAPS Systems’ side working for us, and we definitely expect to continue working with them in the future.
How did SVAPS Systems perform from a project management standpoint?
We are in charge of project management, while SVAPS Systems mainly focuses on development and testing. We do welcome their input, though. We use Skype and Slack for communication, as well as a whole bunch of cloud-based tools. We’re always on the same page, and deadlines have been met well.
What did you find most impressive about SVAPS Systems?
Being almost in the same time zone has really helped. We did work with companies in India and other parts of the world, and the collaboration was more difficult. SVAPS Systems’ culture is close to ours, which also helps.
Are there any areas SVAPS Systems could improve?
There’s always room for improvement, but we’ve kept a hands-on approach on a daily basis. Whenever something needs to change, we will feed it back to SVAPS Systems, and they react well. We’ve never let things escalate; if something concerns us, we will immediately talk to SVAPS Systems and get it resolved. Although they’re 2,000 kilometers away, SVAPS Systems feels like they’re only a city away.
What tips or recommendations could you share that might increase the likelihood of success with SVAPS Systems?
Working with a development team in general, whether internal or remote, requires open communication lines and continuous investment. The more this is done, the more return the client will have.