America's Best Software Engineers

America's best software engineers on-demand at an affordable price.

 

Surge is an onshore provider of custom web, cloud, mobile, digital, and desktop software development and consulting services to clients in every industry, from hot startups to Fortune 500 companies.

Founded in 2007, and listed on the Inc. 5000 list of America’s fastest growing companies for six straight years, Surge has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process combined with an elite group of North American software professionals. 

Simply put, Surge offers America’s best software engineers, on demand, at rates 30-50% less than the competition.

 

 
$25,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
2007
Show all +
Bellevue, WA
headquarters
  • 11820 Northup Way
    Bellevue, WA 98005
    United States
other locations
  • 222 S. Main St, 5th Floor
    Salt Lake City, UT 84101
    United States
  • Calgary
    Canada
  • 502 S. Sharp St
    Baltimore, MD 21201
    United States

Portfolio

Key clients: 

Verizon, UnderArmor, Purdue University, L'Oreal, Ralph Lauren

Reviews

Sort by

Flex Development Resources for Streaming Video Service

"Their performance across the board has been great."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

Surge Software provides internal staff augmentation for development projects. Their engineers used Node.js and MySQL to create an updated version of a video streaming service and assisted with mobile app development.

The Reviewer
 
50-200 Employees
 
Los Angeles, California
Ricardo Luevanos
Engineering Director, The Enthusiast Network
 
Verified
The Review
Feedback summary: 

Surge played a major role in subscriber retention and growth, leading to 70,000 additional members. They anticipate issues and provide a manager exclusively devoted to project success. Their capable, creative engineers work under strict deadlines, cementing a long-term partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of engineering for Motor Trend OnDemand, a subscription video service from The Enthusiast Network.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Surge Software?

We needed to increase our in-house development capacity.

SOLUTION

What was the scope of their involvement?

We started with a lot of API work. We needed to scale our on-demand product, which ran on a number of internal proprietary APIs and backend services. We lacked the necessary API web service expertise, so Surge provided engineers familiar with our MySQL database cluster and Node.js. Working together, we were able to ramp up our internal engineers, upgrade our APIs, and create a more powerful version of our product.

We then hired Surge to help with frontend web development as we moved to React and server-side rendering. They’ve also assisted with the creation of iOS and Android apps using React Native, backend database work, and QA testing. They’ve also provided input about our AWS infrastructure.

What is the team composition?

We started out with a single resource but have gradually expanded our engagement. We currently work with between 9–13 individuals, including mobile software engineers, QA testers, and frontend developers. They also provide a project manager who works alongside our in-house project lead.

How did you come to work with Surge Software?

My boss discovered them. We decided they were a good fit after conducting a few compatibility meetings and interviewing their developers.

How much have you invested with them?

We spend between $90,000–$110,000 per month.

What is the status of this engagement?

We started working together over a year ago and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our streaming service had roughly 30,000 subscribers when we started with Surge. Since upgrading to our second version, our membership has increased to 100,000. Surge was responsible for over 50% of our development efforts, so they played an instrumental role in that growth and retention.

How did Surge Software perform from a project management standpoint?

Their performance across the board has been great. When working with outside vendors, it’s common to experience difficulties at the start of a project or during unexpected staff turnover. This happens with all of our partners, but Surge is very good about anticipating any issues and backfilling quickly to ensure the project moves forward.

We can be a tough client. Our projects move quickly and include a lot of ambiguity, but Surge has a knack for providing engineers who adapt quickly and offer creative, innovative solutions. This is part of the reason we continue to work with them. There are cheaper vendors available, but few capable of dealing with our last-minute changes and strict deadlines. We use Jira for our agile process and Stash for version control.

What did you find most impressive about them?

They provide a team member who's dedicated exclusively to overseeing our success. This individual doesn't perform specific day-to-day duties, but instead functions as a kind of therapist. We can go to this person if we have any issues and we frequently meet for lunch to discuss long-term strategies. They use our feedback to provide consulting, but this process also helps them prepare internally for any upcoming projects or strategic changes.

Are there any areas they could improve?

All of their engineers do great work, but their personalities can vary. While some are open communicators, others are more introverted and require a bit of coaxing before they’ll open up.

Do you have any advice for potential customers?

It’s important to be clear about the expected outcome when working with any outside vendor. As long as you’re clear about your needs and deadlines, Surge is very good at organizing themselves around your goals. They typically conduct internal meetings to understand the technology stack and priorities prior to the start of any project, so being upfront about your needs puts Surge in a better position to go above and beyond.

5.0
Overall Score Unlike their competitors, their CEO involves himself personally in our success.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    As long as we articulate our priorities, they’re perfect.
  • 4.0 Cost
    Value / within estimates
    Most of their engineers are U.S.-based. This costs a bit more, but they’re a high value.
  • 4.0 Quality
    Service & deliverables
    They deliver to our exact specifications, but are also willing to pushback if they have a better solution.
  • 5.0 NPS
    Willing to refer
    They’ll be the first company I reach out to if I ever move to another company.

Frontend Development Resources for Medical Products Co

"I think they're doing everything right."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

Surge Software provides ongoing and simultaneous full-stack development for a range of products. The team uses HTML, CSS, TypeScript in a Scrum approach.  

The Reviewer
 
1,001-5,000 Employees
 
San Diego, California
Sr. Manager, Medical Device Company
 
Verified
The Review
Feedback summary: 

Surge Software produces value via technical expertise, responsive resource management, and fair pricing. The developers are skilled and use effective daily communication to meet expectations in a collaborative environment. Customers can expect them to assume an active role in the partnership.  

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the software manager at a medical device company that develops surgeons’ operating room products, particularly for spine surgery. I manage the software development group for the product development of medical devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Surge Software?

We needed additional full-stack software development resources to work on numerous ongoing projects.

SOLUTION

What was the scope of their involvement?

We request developers with expertise in HTML, CSS, and TypeScript. They interview potential team members before I speak to them. I can request replacements as well through a Surge representative, project manager, or dedicated sourcing specialist. Surge adds resources to projects as needed.

They’re developing several products simultaneously. The developers work remote, but sometimes come onsite because we have specific hardware and workflows that require real-time demonstrations. We also do collaborative code reviews; everyone inspects them because it’s the main part of our business. Codes need to meet our in-house standards before developers can implement them.

What is the team composition?

Currently, there are about 12 full-time staff. We’ve had 20 people in total with turnover.

How did you come to work with Surge Software?

I did an online search and read company reviews. After deciding they looked reasonable, I spoke with a representative and developer to ask technical questions. I felt satisfied with their knowledge and decided to move forward.

What is the status of this engagement?

Work started in 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a collaborative environment with great people. The developers meet expectations most of the time; Surge will replace any resources that don’t produce satisfactory work.

How did Surge Software perform from a project management standpoint?

We have in-house project management and communicate with them via email. They’re also on our Scrum teams, which requires daily communication between development teams. Surge uses Slack internally.

What did you find most impressive about them?

They’re easy to work with. Most senior developers are capable; resource replacements maintain high value for us.

Are there any areas they could improve?

No because everything's working well for me. I think they're doing everything right.

Do you have any advice for potential customers?

Ask technical questions and talk to the developers prior to engagement to ensure they can provide the needed skills.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They keep value high with fair prices.
  • 4.5 Quality
    Service & deliverables
    I give our business relationship a 5, but a 4 for developers because I’ve had to replace a few.
  • 5.0 NPS
    Willing to refer

Development of Secure Examination Applications

"It’s been excellent to work with them; they’re a great group of people."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Ongoing
Project summary: 

Surge is migrating a desktop platform to a new browser-based driver. The proof of concept is nearly complete, and testing is in progress. Two major deliverables have already been implemented successfully.

The Reviewer
 
201-500 Employees
 
Chicago, Illinois
Randall Edwards
Manager, CompTIA
 
Verified
The Review
Feedback summary: 

Designers and developers work well together in an agile environment. Successful implementations without prior testing prove expertise in coding and app development. Deliveries are on time, but customers should actively monitor scheduling and resource allocation for even more value from partnering.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

CompTIA is an IT trade association that advocates for the IT field. We create a suite of class-leading, vendor-neutral certifications that assess competency and job readiness in various parts of the IT world. I contribute to developing those certification exams and partner with stakeholders to ensure their validity, delivery, and security.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Surge Software?

We wanted to migrate from a legacy examination delivery driver to a new browser-based driver. As a result, we needed an outside agency to build the necessary tools and ultimately implement the migration.

SOLUTION

What was the scope of their involvement?

Since the exams are legally defensible, there couldn’t be any security breaches. The developers need to appreciate the content’s sensitive nature and adhere to the processes we’d laid out. Additional competency requirements included: HTML5, knowledge of browser-based applications and their capability with other technologies, and how to leverage browser-based driver technologies to bypass potential bottlenecks. We also prefer an agile environment because it’s preferential for communicating with developers. We also need the team to implement our ideas quickly and return in a trackable manner.

We just finished the discovery phase. The proof of concept is nearly complete, and then we plan to do assessment testing with our third-party vendor, who is facilitating the delivery. We expect to finish this stage by the end of February, at which point Surge will buildout the delivery tools through the third quarter of 2018. In the final phase, we’ll build new exam content that Surge will help develop.

Our current development goals include: the ability to parse languages in XML, compile examinations like QTI fragments, and the ability to use JSON code. Our focus on HTML5 and JSON reflects our desire for expert-level knowledge of coding requirements.

What is the team composition?

I have one project manager, but a developer is my main point of contact. The graphic designer and I speak as needed; per Surge’s business model, he’s alternated on and off the team. There’s are also a customer service liaison that ensures things runs smoothly. We currently do QA in-house, but may have them do testing in the future.

How did you come to work with Surge Software?

Although I wasn’t involved in the search, I know why our company hired them. We chose them after a vendor evaluation period because they had quick turnarounds and a preferred business model: their scalable team would include graphic designers, developers, and product managers. We also felt that their grasp of our implementation needs was superior to the other organizations we considered.

How much have you invested with them?

We’ve spent approximately $150,000.

What is the status of this engagement?

Work started in September 2017 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Surge is extremely agile and able to adapt to changing landscapes. The developers and designers make a great team.

There have been two instances when we’ve had to provide applications to our third-party vendor without testing. In both cases, the applications worked as expected in the delivery systems. Even though that was the first time putting them into practice, the applications functioned seamlessly and quickly. That success demonstrated the developers’ ability to understand our vendor’s application programming interfaces (API) and then implement a solution based on those restrictions.

Currently, we’re finishing assessment testing. Results for the delivery platform changes won’t be available until after its completion, but I’m expecting similar results to the previous two times.

How did Surge Software perform from a project management standpoint?

At first, we had difficulty incorporating scheduling projections into their agile environment. I made it clear at the start that they’d need to re-evaluate their process if they missed certain key dates. However, their quick turnarounds exceeded our expectations and met deadlines. The project manager onboards additional resources as needed to stay on schedule.

They use JIRA and I use Smartsheet to share tracking information and dates. We also have a couple proprietary file transfer systems that we use with Surge. Their willingness to use tools outside their company has been very helpful.

The customer service liaisons are great resources; we’ve had a few different ones. They’re an extra layer of support with a long-term outlook on the project. It also helps financially that the position doesn’t bill hourly.

What did you find most impressive about them?

The developer we work with understands extremely difficult technical issues across a range of IT scenarios: security, coding, networking, and application development. The development team has likewise found previously unknown issues with our third-party vendors’ API. Those discoveries speak to their level of detail, knowledge, and familiarity with development best practices.

Are there any areas they could improve?

They need to improve forecasting delivery dates. That might not be feasible when working in sprints and agile, but more consistent progress updates and adherence to deadline expectations would be helpful.

Do you have any advice for potential customers?

Have a realistic expectation about the workload because Surge’s agile business model allows resources to be scaled-up. However, Surge may take a person off the team if there isn’t enough work at that moment. Delivery dates are hard to keep if the client doesn’t take an active role in assessing the amount of work and available resources.

4.5
Overall Score It’s been excellent to work with them; they’re a great group of people.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Their business model requires at least one full-time team member. But I don’t think it’s not worth the money.
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Development & UX Resources for Global Consulting Firm

"They provide excellent team members who produce quality, glitch-free results."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Surge Software provides staff augmentation across multiple projects. One of their developers helped create a reporting tool for internal training sessions, while ongoing engagements utilize UX designers.

The Reviewer
 
10,000+ Employees
 
Boston Metro Area
Director of Software, Management Consulting Firm
 
Verified
The Review
Feedback summary: 

Surge’s developer created a high-quality product that streamlined internal productivity. Effective project management guarantees a stress-free onboarding process. They're highly responsive to feedback and their flexibility allowed them to work around time zone challenges.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of the internal software team at a global strategic consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Surge Software?

We needed staff augmentation on various development initiatives.

SOLUTION

What was the scope of their involvement?

For the first project, we wanted to build a reporting tool to support one of our firm’s training initiatives. We need a software developer with experience in both Microsoft Technologies and standard HTML technologies. Surge recommended an engineer within 48 hours of my request and I decided he was right for the job after a brief 15–30minute interview.

We’re currently engaged in two projects using UX designers provided by Surge. One project is a new initiative for an enterprise search tool for internal use, while the other is the creation of an internal knowledge management system.

What is the team composition?

I worked directly with Matt Mackay (CEO, Surge Software) who then connected me with an engineer for the initial engagement and one designer for each of the additional projects.

They also took the proactive step of assigning a project manager who only worked as needed to keep our costs down. Another individual conducted internal code reviews to ensure deliverables met their high standards.

How did you come to work with Surge Software?

They worked with another group in our firm on development and prototype projects for our clients. Their information was forwarded to me, so I set up a conversation with Surge’s representatives. An opportunity arose 12 months later, so I decided to give them a try.

How much have you invested with them?

My group alone has spent around $35,000 so far and we anticipate further engagement.

What is the status of this engagement?

We started working together in October 2017 and our relationship is ongoing. The initial project took roughly eight weeks to complete and we anticipate the current projects running through April, with possible extensions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our intent with the initial project was to streamline the reporting needed for each training session. The tool built by Surge’s engineer works exactly as needed, saving valuable time. It allows us to efficiently maintain our internal staff.

We ran tests on their deliverables and found them to be of a high quality. The only edits we requested were minor visual changes related to fonts and word placement. Their turnaround time is excellent and I’ve been satisfied with the team members they’ve provided.

How did Surge Software perform from a project management standpoint?

The process works exactly as needed. Their developers and designers work remotely, and even though the project manager had never met the developer prior to our assignment, it went seamlessly. They use JIRA to communicate internally and we had access to those real-time updates during our daily meetings.

Because we have people working in India, Surge’s team is also willing to work with our extreme time zone requirements. They start work early in the morning to accommodate our needs and keep us informed of their progress.

What did you find most impressive about them?

They produce quality work and have a flexible team. We can be a very demanding client, but they were always responsive and did exactly what we needed in a quick, straightforward fashion. It really was a seamless process.

Are there any areas they could improve?

I can’t think of anything. They provide excellent team members who produce quality, glitch-free results. We’ll raise any concerns if they come up.

Do you have any advice for potential customers?

Their team is very responsive and accommodating, so communicate openly. I’m comfortable in the knowledge that if issues arose with any team member, I could talk honestly with Surge and they would remedy the situation. Be open, articulate your goals, and they will work with you to provide solutions.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They provide strong team members at a reasonable rate. Their model works.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer