Surge Elevate Thrive - Amazon Marketing Agency

BACKGROUND

Please describe your company and position.

I am the Co Founder of LA Petite Creme

Describe what your company does in a single sentence.

Manufacture and sale baby lotion and diaper cream.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surge Elevate Thrive - Amazon Marketing Agency to accomplish?

• INCREASE OUR SALE REVENUE
• guidance on amazon plateform
• Help on listing optimization

SOLUTION

How did you find Surge Elevate Thrive - Amazon Marketing Agency?

Referral

Why did you select Surge Elevate Thrive - Amazon Marketing Agency over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Surge Thrive Elevate - Proventus Marketing Agency specializes in managing and optimizing advertising campaigns on Amazon's platform to drive sales, improve product visibility, and maximize return on ad spend (ROAS). The scope of work for such an agency is broad and typically includes a range of services focused on Amazon's advertising ecosystem, including Sponsored Products, Sponsored Brands, Sponsored Display, and Amazon DSP (Demand-Side Platform).

• Initial Account Audit and Strategy Development
• Campaign Setup and Management
• Keyword Research and Optimization
• Bid Management and Budget Optimization
• Creative Services
• Listing Optimization
• Reporting and Analytics
• Ongoing Optimization and Testing
• Account Management and Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have increased our revenue over 50% over the years with Surge Thrive Elevate - Proventus Marketing Agency working on our account.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Deliver all project on time
• suggest tones of new action to put in place 
• proactive in their work
• meeting with the same person (founder) every month

What was your primary form of communication with Surge Elevate Thrive - Amazon Marketing Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most about Surge Thrive Elevate - Proventus Marketing Agency that excels in advertising and provides excellent service, especially with a focus on relationship with their client, on-time deliverability, and expertise in their subject, is the combination of both technical proficiency and a strong commitment to customer relationships. Here’s what makes such thier company impressive or unique:

• Human-Centered Approach
• On-Time Deliverability
• Expertise and Innovation
• Agile Solutions - Problem-Solving Approach
• Client-Centric - Results-Driven Culture
• Ethical and Transparent Practices

Are there any areas for improvement or something Surge Elevate Thrive - Amazon Marketing Agency could have done differently?

No, we love working with them and hope to continue to work with them for a long time. We would not change a thing!

BACKGROUND

Please describe your company and position.

I am the CEO of 120/Life

Describe what your company does in a single sentence.

120/Life creates beverages designed to support healthy blood pressure using natural ingredients like hibiscus, beetroot, and magnesium.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surge Elevate Thrive - Amazon Marketing Agency to accomplish?

• Revised creative and photoshoot recommendations
• Optimized amazon listings

SOLUTION

How did you find Surge Elevate Thrive - Amazon Marketing Agency?

Referral

Why did you select Surge Elevate Thrive - Amazon Marketing Agency over others?

Referred to me

How many teammates from Surge Elevate Thrive - Amazon Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Enhanced Visuals for Desktop:
   • The premium content now takes full advantage of the desktop layout, offering a visually wider and more immersive experience. This larger format allows us to display product information and visuals more engaging and impactfully, capturing potential customers' attention.
2. Updated Product Video:
   • We have edited the 120/Life product video, optimizing it to a concise 1 minute and 30 seconds. This version fits perfectly within the product detail page, specifically placed in Module 1. It provides a quick yet informative overview, allowing customers to understand the key benefits of our product without needing to navigate away from the page.
3. Detailed Ingredient Carousel:
   • We have created an in-depth carousel feature that highlights each ingredient used in 120/Life. This section elaborates on the benefits and unique properties of each ingredient, helping customers make informed decisions by understanding exactly what goes into our product.
4. Upsell Opportunities:
   • To encourage multiple purchases, we've designed upsell pages featuring all our 3-pack options. This allows customers to view all the available products at a glance, making it easier for them to explore and consider additional options.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Better listings, enhanced graphics. They did a fantastic job of optimizing our amazon listings. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They communicated quickly and professionally. 

What was your primary form of communication with Surge Elevate Thrive - Amazon Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They work quickly, and with a high degree of quality. 

Are there any areas for improvement or something Surge Elevate Thrive - Amazon Marketing Agency could have done differently?

Minor errors in the graphics created on the product pages. Should have a manager review before sending to client. Not a huge issue. 

BACKGROUND

Please describe your company and position.

I am the CEO of Tiltech

Describe what your company does in a single sentence.

Amazon seller of giftable items 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surge Elevate Thrive - Amazon Marketing Agency to accomplish?

• Converting ads
• Keyword optimization
• Infographics

SOLUTION

How did you find Surge Elevate Thrive - Amazon Marketing Agency?

Reddit

Why did you select Surge Elevate Thrive - Amazon Marketing Agency over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Surge Elevate Thrive - Amazon Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jacob and his team are nothing short of Amazon experts and have been incredible partners in managing my Amazon store. They provided top-notch support with marketing, keyword optimization, and ad management, which significantly improved my visibility and sales.

Their graphic design work brought a professional and attractive look to my listings, and their accurate forecasting has helped me make better inventory decisions. The attention to detail and commitment to my store's success truly sets them apart. Highly recommend Jacob and his talented team!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from working with Jacob and his team on my Amazon store included:

1. 1. Sales Increase: Sales grew by over 30% after their involvement.
2. 2. Ad Performance Improvement: Conversion rate for ads improved by 20%.
3. 3. Keyword Ranking: Targeted keywords moved to higher positions in search results, leading to more organic traffic.
4. 4. Ad Spend Efficiency: Cost per acquisition decreased, making the ad spend more efficient.
5. 5. Better Inventory Management: Accurate forecasting reduced stockouts and overstock, leading to a more consistent product availability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they were great communicators and timely

What was your primary form of communication with Surge Elevate Thrive - Amazon Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their absolutely incredible understanding of Amazon 

Are there any areas for improvement or something Surge Elevate Thrive - Amazon Marketing Agency could have done differently?

Honesty none

BACKGROUND

Please describe your company and position.

I am the President of Bambu Earth

Describe what your company does in a single sentence.

Sell natural skincare products direct to consumer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surge Elevate Thrive - Amazon Marketing Agency to accomplish?

• Amazon listing optimization
• Amazon operations management
• Amazon marketing

SOLUTION

How did you find Surge Elevate Thrive - Amazon Marketing Agency?

Referral

Why did you select Surge Elevate Thrive - Amazon Marketing Agency over others?

• Pricing fit our budget
• Referred to me

How many teammates from Surge Elevate Thrive - Amazon Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged with Surge for help on Amazon. They help on an ongoing basis with:

1. Amazon ads management
2. Amazon listing optimization
3. Handling the case management of any ongoing issues with have with Amazon

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We grew the channel sales by about 3x in less than two years together.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is excellent. They have a system to handling the full set of requests and tracking all the various ongoing open tasks.

What was your primary form of communication with Surge Elevate Thrive - Amazon Marketing Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

The founders are very involved and have a large base of knowledge to draw from for Amazon management.

Are there any areas for improvement or something Surge Elevate Thrive - Amazon Marketing Agency could have done differently?

No, any issues we had with them were generally worked out during the relationship and we continue to work better and better together.