SunTec India

Please describe your company and your position there.

I am the Business Manager for a small online retail company. We sell textile products to trade customers and consumers. We offer an in house embroidery service to personalise or brand goods. My role involves overseeing our ecommerce sales team, so I often am involved in liaising with Suntec on the SEO work they do for us. They are also building a new Magento V2 site for us.

For what projects/services did your company hire SunTec India?

To manage our SEO for our website and build us a Magento V2 website.

What were your goals for this project?

1. To streamline our website to make it an easier experience for customers
2. Improve organic traffic with proper hygiene
3. Increase return on investment with PPC

How did you select this vendor?

They contacted us, demonstrated the scope of what their business can offer from basic administration support to technical website/ SEO support

Describe the project in detail.

Our SEO/PPC had been inconsistent in performance for several years. We felt we'd been led in circles by other companies and wanted a fresh start. Our website, whilst fairly new, we had too many add ons and background software causing ongoing conflicts and issues.

We wanted to take it back to basics and keep things simple for customers, simple for staff operations to ensure we can focus on deliverying great products vs. micro managing our website.

What was the team composition?

1. SEO/PCC - We have a dedicated person per month, we saw improvements from month one and this has been consistent through out. Our dedicated person was supervised by a manager who kept in touch and helped us with questions as needed.
2. Website - We had a project manager change during the website build, but not because we asked for it or any issues just that the original project manager went on maternity leave. There has been some communication issues in this transition but the project managers boss and our account manager are proactive in resolving things where needed.

Can you share any outcomes from the project that demonstrate progress or success?

1. SEO/PPC - Our return on investment has much improved, especially in PPC campaigns. Just having someone focused on it consistently means that we have seen an improvement with sales growth around 20%
2. Website - This is still ongoing and the website will launch in 2020

How effective was the workflow between your team and theirs?

Use of emails and skype to communicate. Sometimes I think too many emails back and forth, I would recommend a 'task' delegation or other system be implemented to make it clear what is outstanding as emails can get hard to manage.

What did you find most impressive about this company?

They are eager to find a solution or answer for you. Even when you change your mind about a decision. Whilst some language difficulties, Suntec have certainly been a lot easier to keep up with and understand then various other SEO companies we have worked with or web developers. Feels far more transparent.

Are there any areas for improvement?

Maybe just on the managing the website having a system for tasks and the project to be managed overall, to help streamline things as emails to get tedious and hard to keep on top of.

Introduce your business and what you do there.

I’m the CMO for a sporting goods retail company, MM Goods.

What challenge were you trying to address with SunTec India?

We sell our goods primarily through the Internet, so we needed some assistance with our e-commerce platform management.

What was the scope of their involvement?

SunTec India is responsible for product entry management on our Magento-powered e-commerce platform. We send them our documentation for thousands of our products that need to be created in our English-language database.

What is the team composition?

I have one contact person, but there is a larger team that supports the project. 

How did you come to work with SunTec India?

They sent me an unsolicited email that happened to be offering the exact service we needed.

How much have you invested with them?

We’ve spent between $10,000-$50,000 so far.

What is the status of this engagement?

We began working with SunTec India in January 2014, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Though SunTec India still supports us on an ongoing basis, the first portion of the engagement involved transferring all of the products in our existing database from one e-commerce platform to another. The team has successfully completed what we wouldn’t have been able to inhouse.

How did SunTec India perform from a project management standpoint?

There has been a learning curve, but since we’ve been engaged for such a long time, our project manager has become more familiar with our business processes and able to act without much direction. Currently, our cooperation is running very smoothly.

What did you find most impressive about them?

SunTec India does what they’re supposed to do, and they do it well. They’ve been an invaluable help to us. 

Are there any areas they could improve?

We’ve had some problems along the way, like incorrect creation of products or lack of understanding of some details. But, throughout the course of the project, SunTec India has improved and we don’t have much to reproach them. 

Do you have any advice for potential customers?

If you partner with SunTec India for a product data entry project, be as specific as possible with them in terms of details. Don’t expect them to have pre-knowledge regarding your particular business. Over time, the learning curve will improve. 

Introduce your business and what you do there.

I’m the owner of a luxury car art print company that ships throughout North America. The prints that we sell are best described as canvas wall art prints ready to hang.

What challenge were you trying to address with SunTec India?

After I established competitive prices for my products, I needed to get them on Amazon. I needed a service provider to establish my company’s presence on the platform because our main concern was being discovered.

What was the scope of their involvement?

SunTec India’s first step was to implement backend keywords. Their team researched the keywords for us to use on all of our prints. The only variation is the model type, which is mixed into the backend keywords. As soon as I make a print, I send them to their team that uploads them to Amazon.

The SunTec India team and I are discussing social media marketing via Facebook or Instagram. We have over 400 prints in the collection, so we’re at the point where the collection’s good. The next step is to drive more traffic to our website through social media. We do more business with Amazon, eBay, and Etsy than the website. Now, we want to drive traffic to the website as well.

What is the team composition?

When I contacted them, Rajiv (Senior Web Designer, SunTec India) went over my needs and goals. After he thought about what needed to happen, he assigned a project lead and his team to the project. When I give them new products, he and his team upload them.

How did you come to work with SunTec India?

I needed to buy around 300 hours of data entry but didn’t know how to do it. I searched for data entry in India and that’s how I found SunTec India.

How much have you invested with them?

I spent about $1,000 on their services.

What is the status of this engagement?

We started working together in September 2019 and the engagement's ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

SunTec India got my company on Amazon. If you search Amazon for a luxury car brand, the company's prints occupy the better part of the first three search pages. People often search luxury cars by their model names. Even if a user enters a broad search term, we will occupy the first three search pages. Their team's fast and right on everything. They don't miss a mark. My experience with them has been excellent and that’s why I’m interested in helping them.

How did SunTec India perform from a project management standpoint?

Their communication's clear and their scheduling's on point. They’re extremely efficient. SunTec India's 13 hours ahead of me. As long as I upload images for them around 7 p.m. my time, it’s guaranteed that when I turn my computer on at 7 a.m. the work’s done. Their team checks in about my satisfaction with their services once a month. They go to great lengths to make sure that their customers are happy.

What did you find most impressive about them?

I’ve never worked with a more efficient company. They’re professional and don’t miss a beat. Their communication’s good, so working with them's a good experience.

Are there any areas they could improve?

No, it’s absolutely wonderful to work with them.

Do you have any advice for potential customers?

As soon as I contacted them, they put me in contact with Rajiv. He took it from there and makes sure that I’m taken care of well.

Please describe your company and your position there.

I am the Director at an online Jewelery & Antique retailer in the UK

For what projects/services did your company hire SunTec India?

I use Suntec India's sevices to help me manage 3 of my online platforms, which includes creating new listings on a weekly basis

What were your goals for this project?

To increase online traffic & sales to my sites by consistently adding new content & products

How did you select this vendor?

I was recommended SunTec India by a colleague in the retail Antiques sector who also uses their services

Describe the project and the services they provided in detail.

Photoshop products images & creating new listings for websites

What was the team composition?

There are four team memebrs which I work with

Can you share any information that demonstrates the impact that this project has had on your business?

I am very happy with Suntec India's services, in particular Sunny Parasher. Sunny is very helpful & relaible with quick responses to any querties I have. I was worried initially about handed over control & outsourcing my business but they handled everything very smoothly & with great care.

Since using this service I have noticed an increase in traffic to my sites & I have been able to grow my stock inventory & drives sales which is something that I would not been able to do single handedly on my own as I would not have had the time to do this on my own. Sunted India comes highly recommended & I would also use them for other projects.

How was project management arranged and how effective was it?

Very effective project management, excellent communication & they take direction very well.

What did you find most impressive about this company?

They have quick responses & work well with deadlines.

Are there any areas for improvement?

No

Please describe your company and your position there.

ACG MEDICAL is a retail medical supply company. I am the managing partner.

For what projects/services did your company hire SunTec India?

data entry and seo.

What were your goals for this project?

Our goal was to increase sales on the website.

How did you select this vendor?

I asked for some simple data entry. they did so well we dismissed the existing seo company so Suntec could take over.

Describe the project and the services they provided in detail.

they provide data entry and seo services

What was the team composition?

we have 3 people I work with.

Can you share any information that demonstrates the impact that this project has had on your business?

sales are up cpc are down.

How was project management arranged and how effective was it?

our project manager Inder handled everything. it has been very effective!

What did you find most impressive about this company?

It was so easy to get things started.

Are there any areas for improvement?

No. They have great prices speedy service.

Please describe your company and your position there.

We are a large upscale retail online store that sells women's dresses. We also have a showroom in NYC.

For what projects/services did your company hire SunTec India?

We hired Suntec to help out with product description/content writing, as well as to help create Shopify item data import sheets.

What were your goals for this project?

To have our items created and transitioned into our system as smoothly as possible.

How did you select this vendor?

I don't know, we were already working with them when I was hired.

Describe the project and the services they provided in detail.

Whenever we get new items from a vendor, I send them to a content team who writes 3-4 sentence descriptions of the items. Later on, those descriptions, images, and prices are given to another Suntec team to create a shopify item import data sheet.

What was the team composition?

The team comprised of a few people. Off the top of my head, Sanjay, Jayesh, Nitin, and Neeraj. They were all very very helpful.

Can you share any information that demonstrates the impact that this project has had on your business?

We saw more business as we were able to put and sell more product online. I don't have exact numbers. But Suntec was absolutely essential for this.

How was project management arranged and how effective was it?

Everyone was very open and clear and communicated at least once a week, sometimes more.

What did you find most impressive about this company?

Their turnaround time was alright, but in times I felt it wasn't quick enough and I told them, they were able to improve. They always tried to do better.

Are there any areas for improvement?

A few communication issues when we first started, but they are great at what they do and I hope they continue to do so.

Why does your firm need back office services? Did you use to handle these needs in-house?

It’s easier to get things done for the day when using this service.

What types of work can your internal staff avoid by utilizing a back office service?

We avoid paperwork, phone calls, and filing work.

What challenge were you trying to address with the service provider?

I’m not entirely sure.

What was the scope of the service provider's involvement?

They provide phone answering services as well as filling assistance.

Could you describe the service provider's pricing structure and how they billed you?

We pay monthly.

How did you come to work with this service provider?

We conducted some research and decided to go with them.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

They are fast and efficient so far.

How much time and money does this service provider save you each month?

Our company saves a monthly amount of $1500.

What takeaways and measures of success can you share about working with this service provider?

They work great for us so far.

What are the service provider's strengths?

The have a fast turn-around time.

What areas can the service provider improve?

I don’t believe they need to improve in anything so far.

How long has your company been working with this service provider?

We started working with them one year ago.

How much money do you spend annually with this service provider?

I think it is around $5,000 to $9,999 each year.