In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the effectiveness their work?
They’ve collaborated with us on a number of high-priority projects, and the end customers have been consistently impressed with our deliverables. For us, the fact that our client has continued to bring us more work, and we’re now approaching half a million dollars in the last year and a half with that same client, the return of business, I think, is indicative of our good work and how much they appreciate it. They continue to see us as their main developing arm. As a matter of fact, they had an internal developing arm that was based in the U.K. and they’ve since dropped them. We’re now their primary development team.
In terms of your own internal evaluation of their performance, how satisfied is your staff and executive team with the overall flow of these various initiatives?
We’re extremely content. There was a period about two years ago when they informed me that they were going to be reaching their maximum capacity and that we might not be able to utilize their services for a few months. That was when I realized how much we’d come to rely on them. I brought it up as a major point with our executive team, explaining that we simply had no way of replacing them for the interim. The fact was that they provide such high-quality work with such consistency that it’d have taken us months to simply find a viable replacement, let alone get them hired and up and running. We had to convince them to remain active on our behalf so we could keep our own customers happy.
When working with STX Next, is there anything you’d consider unique about their approach or development methodology that distinguishes them from other vendors?
They’re very big on having scrum teams and they manage their projects and iterations to make sure that when we are receiving updates, it’s not at the end when it’s too late to make any adjustments. We receive very timely update from them. There are updates that provide feedback during the development cycle so that, again, we can catch things quickly and often. That kind of meticulous process and attention to detail is definitely one of the primary reasons why they’re so effective at what they do. Moreover, we’re allowed to be part of that process, and keeping that open communication is ideal for us. It’s one of the reasons we’re such a good fit because both of us really appreciate and exercise good communication.
In retrospect, are there any areas you think they could improve upon as a service provider?
If I think long enough, I’m sure I can come up with something. I feel like everybody has something they need to improve on, or else you don’t have that continuous growth, and you’re not really challenging yourself. Of course, I wouldn’t want them to take any holidays, that’d be number one, not allow them to have any time off, but I know that’s not reasonable. My only wish was that they had more resources. As I’d mentioned, when they end up with too much work, we might end up losing some of their developers to repurposing. Of course, that then diminishes our own internal development resources, and then we’re forced to make do either without them for a specified period or temporarily search elsewhere for replacements.