Are you satisfied with your performance?
Yes, we are satisfied. Prior to the recession, we saw some really dramatic increases in new business. When the recession hit, everything had dropped off. It’s never returned to the pre-recession levels, but we generated new business, new people have found us. I’m happy with the results of the website because that’s how people find us.
Do you have any statistics or metrics to track improvement from the project?
I don’t have that information in front of me.
Is there anything unique about them that really makes them stand out, compared to other companies?
I don’t have anything to compare them to since we have stuck with Straight North the whole time. They’ve done a great job. I’m happy with what they’ve done, they listen, and they take their time to deliver quality work. They don’t come in like they know it all. They get to know what your goals are and what you want to do with your website. That’s why we keep renewing. I don’t have any complaints, and we’ve gotten a lot of compliments on the website.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
They’ve experienced some employee turnover. It’s part of that market, and I understand that. Sometimes, that makes a little bump in the road.